Citi

In response to this issue, the purchase appears to have been made on his personal *** card. Unfortunately, we do not handle that card and it would be necessary for him to contact that credit card company to dispute the purchase.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolved I have received no further phone calls from this company
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The responses were generic letters stating no further details and no resolution or explaination of issue or no channel to resolve the issueEvery time I call they say write a letterEvery time I write a letter no direction is given for resolutionI tried opening a new account per the guidance of a phone representative and my request was denied due to my original account is suspendedI continue to write letters asking why and how to remove the suspension with no willingness from the company to provide any information to meTheir last generic letter to me stated they now consider this resolved but nothing has been resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
Citi Bank Customer Service ensured me that I would get the 30,Thank You Bonus Points when I called before I applied for the credit cardAn *** *** from the Citi Customer Service promised a $would be credited to my account as a compensation.These two phone conversations should be recorded or noted and the Citi should fulfill what they said
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have received NO response from the business If they were"mailing" me a letter on 11/* it should have been here long before now Also they have put this on my credit report as addendum to my complaint I want this cleared off and proof that is done Now i'm not even going to pay the $bill because *** *** is trying to stall hoping that I will get tired and forget this I certainly will not I will keep pursuing them until this is correted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
I feel most comfortable with communication being handled through the Revdex.comI received a phone call from a Citi representative, but a resolution has not been reached.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not heard from *** *** yet Therefore I do not consider this matter resolved to my satisfaction
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]
Citibank has either A)Not honored a promotion I signed up for (40,*** points) or B)Their advertising was misleading Their answer of showing I don't have a promotion is inaccurate I have repeated my steps where I have signed up, and each time the promotion links me to the application I would accept the following responseA)Honor the 40,*** Honors points or B) credit my account $150, which is roughly the cost it would cost me to pay for a hotel night at 40,*** points
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***'s *** *** account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because:
[Your Answer Here]
The Citi called me and agreed to pay 50% ($245) for this transactionI respectfully disagree.I used Citi credit card for purchasing on the phone. My payment is supposed to get protection from CitiIt means I am responsible for payment on any server or goods I orderedThe merchant promised to provide nights cruise and nights resort stay for adults and kids with $The merchant failed to provide me the formal confirmation email. The merchant asked me to sign the online contract so as to get the final confirmation emailThen, there was no any response from the merchantI reported to Citi immediately for freezing the payment until I receive the confirmation emailCiti told me to give more days to merchantCiti also told me I could dispute this transaction if I didn't receive the service I orderedI did exactly the same as what Citi saidFour months passed, I couldn't reach the merchant either by email nor by phoneCiti still suggest me to try to contact merchant because this travel package will be valid within one yearI told Citi several times this was a scamI also online searched to find many victims by the same merchantCiti clearly understand the rick to wait a response from the merchant and take no action for the paymentI attach the last letter to Citi for the fact and proof that I can't reach the merchant and ask merchant to perform the promised serviceOne *** *** from Citi dispute team also tried to contact customer service on Jan **, 2015, and no any response on travel reservation was obtained after waiting 20+ minutesI reported to local police office for the fraud about this merchantConsidering the above facts and the supported documents I submitted to Citi before, Citi should fully refund $to me, rather than 50% refund.Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I have not received anything to response to a decision.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
I do not accept this answer to the complaintThought that I could work something out with the company since I have been a long time customer with Citibank.It"s really hard for customer.Funny thing I have accounts with CitibankThe account I"m trying to get late payments removed with $limit the other account with $limit and its never late
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My response stated that all future responses from the Revdex.com will be ignoredI'm going to be sending payments by mail to prevent further damage that they have already done to my creditIf I can't get this resolved through the Revdex.com, I will take it further and go to the FTC/CFPB
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Tell us why here...We have corresponded directly with our *** *** in writing. He will receive our written response in 7- business days. If you would like to further discuss the resolution, may I suggest you contact him directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
CitiBank contacted me by phone but offered nothing acceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have resolved the complaint verbally with *** ***Should you have any questions about the resolution you will need to contact *** *** direclty for that information

Citibank received this complaint via the Atlanta Revdex.com, ID # ***A response was sent directly to the customer on December **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now the business has contacted me and basically LIED about a telephone call which occurred the day after I applied for the accountI am demanding that they pull the recording of this call and they will see who is lying and who is telling the truthI received a call several days ago from a woman who claimed she was the same person who pulled my credit report on my first call to them after I was not approved for the card She said she didn't see anything on the report that was delinquent and that I should contact *** So now she contacts me saying she is the same person who reviewed my report the first time I contacted them by phone and saying the report shows delinquency An out and out lie from what she told me the first timeI don't what you people are up to, but I insist that the recordings be reviewedI will file legal action against CITI and then they will be supoaend so you might as well listen to them now If this isn't rectified I will be at *** and *** making sure I tell people in line to NOT apply for your card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding *** ***’s *** *** *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business
days