Citi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
I am requiring a settlement of all the fees waived that have been accumulatingAs I have mentioned, I did not receive any statement in the mailI waited for some time and upon no statement, I walked into a *** store and paid the entire balance due for the purchase that I made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please be advised that our previous response was mailed to the customer on January **, Our response letter can take 7-days to receiveWe have confirmed that our response was mailed to the appropriate addressPlease note that, due to privacy concerns, the customer must wait to receive our response via the U.SmailThank you,** ***Executive Response

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days

Revdex.com:
When I filed complaint ID ***, it was because of and unknown error on the part of Citi CardsI have more than one account with Citi Cards and they did not specifically reference the specific account until after this complaint was filedHowever the situation has been
take care ofThank you for your intervention and I'm sorry for any inconvenience this might have caused you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I didn't authorize debt protection in the first place *** *** cancelled it, but didn't refund all the money they have charged to my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have filed a compaint against the Citibank Call Center in *** ***..They are charging me over and over for a late fee I did not concur..I DID pay my account off in FULL however and asked that it be closedThe original late fee was waved, there is absolutely Zero justification for any late charges..since I requested my Full Balance amount that was needed to pay off the account in full and close it,,as I have done, a couple months ago, they keep sending me inccuring charges that is basically a late charge they keep adding on to, I tried to talk to them but they are trained to ignore and confuse the consumer and give us nothing but crap, they wouldnt even put me thru to a *** stating its not how they operate..I have now just gotten the 3rd bill for the original late fee the bill is now up to dollars, even tho my account was closed and paid in full before they sent me this bill..it makes no senseThey need to stop harrassing me, my only avenue was to file a complaint with you and from the response I am barely getting from them they are continuing to ignore and bully me..please get this BULLY company to withdraw their bogus charges..its criminal they should not be allowed to be in business and treat ppl this way. *** *** *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]there has not been no response from CTI
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[The amount offered $is NOT correctThe correct amount for a refund should now be $155.09 which includes accumulated interest up to current, November This is calculated as follows the amount I was being charged was $a month for a period of months before it was known by me that I was being charged for something I did not request this equals $Xmonths = in addition I have been paying interest on this balance that was never taken off at a rate of % which is $prorated per month equals $X months (this includes interest for November 2014) = $+ $= $155.09. Thankyou for your help in this matter which until now had left me very frustrated dealing with them trying to get this matter resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The plan was to have a discussion again on *** (today)And this haste of Citi in just closing a trouble ticket is not acceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT
been resolved because:
[Your Answer Here]
They still want me to pay a full amountOne of their professionals hung up on me when I questioned the number they were calling apparently I have my phone records as proof they never called meThey need to call me or rather send me a written letter about this complaintNothing has been resolved directly with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We responded to the customer on 05/**/2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response

Thank you for your communication regarding *** *** ***’s My *** *** account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to *** *** within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I have not heard from the bankIf I did not receive any product from *** I should not have to be billed or pay for any product or service not received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We sent an additional response to the customer on November **, 2014. If the customer would like to share this information they can provide a copy of our response to the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have responded directly to *** *** via mail on April **, 2015.If you would like to further discuss the resolution, may I suggest you contact him directly

We responded directly to our customer regarding the complaint ID *** on May **, by mail. Our customer needs to allow time to receive our response. If you would like to discuss the resolution, you may contact our customer directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
CITIBANK did not address my resolution whatsoever. They are attempting to use stall tactics, in hopes that I wont respond and CONTINUE to embarrass them. So whoever is reading this can comfortably know that I am going to continue coming at you and continue to make complaints against your unethical business practices until you fulfoill my desired resolution of RE OPENING MY ACCOUNT. By the way, I truely hope for your sake that you start addressing with your employees about not bringing THEIR PERSONAL LIFE AND PERSONAL GRIEVENCES WITH CUSTOMERS ON THE PHONE.Again, if you continue with this behavior in regards to generic messaging on Revdex.com and ignoring my request, I will continue to make your company lose face.Good DayP.SIt's in your best interest to reopen my account ASAP
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is incomplete as the matter is still being investigated
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have attemted to resolve the issues with citi bankthey took what we negotiated and changed it and there still is some negative reporting on my credit reportI authorize the better buisness bureau to act on my behalf on all levels as well as have total access to all information needed to resolve this disputeCiti bank has treated and continue to treat me unfairlyI will continue to make the payments for fear of Citi bank reporting negative things to my crediti lost out on credit that I applied for and never receivedI never got a credit card and only recently am I receiving a bill but still no credit card in which apparently I earnedBut because of negligients on fords behalf my information compromised and sent to an inapproiate address Then they helped me enroll into a credit protection planned for free in which they just stopped thatWhos to say the address in which they sent all the bills and information to doesnt missue that information at some later dateThey did not give me the credit card, harrassed me with collection calls and were rude on many levels when I tried to resolve the issuesThey were totally in fault in me not geettting the credit card and securing and protecting my informationSign *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***