Citi

Review: I have contact CITICard to settle a debt with there in-house collection department. I settled the debt on 4/**/15 and made the payment arrangement that same time over the phone. I asked to have a letter sent to me that the payment has been paid and was told by the representative to call back in 14-days to request this letter. I called back on 5/*/15 and requested the payment letter to be sent and was assured it would arrive to me within 7-10 working days. The letter never arrived so I called back on 6/**/15 to once again request the letter to be sent to me. After speaking with this representative it was told that the account has actually settled to a zero balance and instead of a payment letter they would send a zero balance letter and it should arrive within 7-10 working days. On 7/*/15 the mail didn't deliver the letter as aspected so I called once again to find out were the letter is. I was hung up on when I requested to speak with the first representatives supervisor I was put on a hold than picked back up and was told they don't have one to call back. I asked if I could just hold because I have been dealing with this issue going on three months and was told that is not an option than was hung up on. I called back to the collection department and received a different representative that told me he saw the request made on 6/**/15 and all the others and it was processed on 6/**/15 and was finally placed in the mail on 6/**/15. I was told not to worry your credit will be taken care of but at there connivance. I was told on this call that it is company policy to take 51 days to clear a settlement account before any actions will be taken to the credit companies. When I asked to have a copy of this policy mailed or emailed to me I was rejected stating we have no written policy on file.Desired Settlement: I want the letter sent to me and have the credit report cleaned in a timely matter. I have cleaned five accounts on the same day and this is the only account left negative on my credit and is affecting a time sensitive mortgage.

Business

Response:

We have sent a response via mail directly to the customer on July **, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: Signed up for promotional interest free financing. Paid amount requested to be paid by promotion deadline. Rec'd $644 in interest charges on the "o% interest" promotions because I didn't call down every month to instruct the company where to allocate the extra finances. Spoke with 3 people including a [redacted] from 1800 number who refused to help this situation out. Finally [redacted] agreed to remove finance charges if I paid the entire balance due (that I already paid by the way) in 6 days! [redacted] from team [redacted] stated that he gets at least 1 call about this a week. I will be shutting this card down and no longer using [redacted] because of the horrible way you do business.Desired Settlement: DesiredSettlementID: Refund

I would like these interest charges reversed.

Business

Response:

We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office.

Review: Charging late fee. After we paid the bill early!

Product_Or_Service: Dishwasher

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Remove late fee asap!!!!! Due again 12/*/14. You are screwing with my husbands credit!!!!!!!!!!! I will pay. We want refund as well

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: After I paid off what I thought was my bill of about $27K in Aug 2014, I never received a digital alert or bill stating that I owed $ for interest.

I have been a card member since 1995 (about 19 years) but in December 2014 Citibank closed my account. I did not know that this happened until I found out in January 2015 when I applied for a Citibank American Airlines Advantage credit card and was declined due to the 3 month late payment status on my credit report from my Citibank AT&T Universal Master Card.

My account was closed because from September - November or December 2014 they never received my $300-400 interest payment. They did not receive my payment because I did not know that I owed you any money. I spoke with several managers there since January 2015. They said that they emailed me the alerts (Citibank does not send digital bills). I want proof that they sent me these monthly alerts. I never received one. They don't see that my email address had been changed yet when I spoke with someone from Citibank earlier this year (Jan 2015?), she had a wrong email address on file for me. She said they had "[redacted]" on file when my email address "[redacted]" hasn't been changed in 15 years. Can Citi prove that they sent me these emails?

Since 1995 I have paid every bill on time. In August 2014 I paid off what I thought was my outstanding balance, about $27,000. I switched from getting paper bills to digital bills. After I made my last payment I August 2014, I never received another digital bill from you. Somehow my email address got changed in your system from [redacted] (which has been my email address for about 15 years) to [redacted] (no "*"). I also think that they had a wrong phone number for me, at least according to the same woman who told me that they had the wrong email address for me. I don't know how any of this happened. However what I don't understand is why they never snail mailed me a bill or what happened when you called the number you had on record for me. Did they speak with anyone and discover that you did not have my right phone number? Did they leave a message? I don't understand how they left this issue in abeyance when there was a change in my behavior pattern after 19 years. I feel violated and very upset that my credit report has a 3 month late payment on it due to this miscommunication. I just paid them $27,000. Of course I would have paid them the $300-400 interest charge had I known about it. I didn't know that they closed out my credit card in December 2014. I never received a letter from them. I think they should have sent me certified letters (so that either I or my doormen had to sign for them) stating that my interest payment was due and that my account had been closed. I don't think that Citibank is providing very good customer service.

I'd appreciate it greatly if Citi could please contact the credit agencies ([redacted] and [redacted]) and ask them to please remove their three month late payment status on my credit report. They waived the $300-400 interest charge. If it stays on my credit report, I have a sinking feeling that for the next seven years it will be very hard for me to get a new credit card despite my 700+ credit score. I am a hardworking, conscientious person and am asking politely for your help.Desired Settlement: I want the 3 month late payment status removed from all three credit reports ([redacted]).

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] of Citibank (###-###-####) called me today and said that Citibank is reversing the 3 month late payment charge because their electronic statements got bounced back. I never received their bills. They will contact the credit agencies and my credit report will be updated hopefully within the next 30 days. Thank you.

Sincerely,

Review: 8-**-14 I made a payment of 310.00 to citibank.the card was 122.00 overplus a late fee of 25.00 which should have left me with 163.00 available credit.citibank released only 23.00.I spoke with a citibank [redacted] 3 times regarding this matter,while I was at work! one instance was 15 minutes! nothing has been resolved! this is the 3rd time this company has done this.last christmas they did this and the amount I should have had on my cardwas 150.00! but they neatly explained it away.Desired Settlement: 290.00

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I received a call from Citibank in August of 2014 in which I was informed of a delinquent charge on my [redacted] credit card. I hadn't used the card in about 5 months and received no email notification from Citibank that I had a balance due. The call was an automated call that did not inform me of the calling parties origin. After receiving this automated call for 2 months, I finally received a call that told me the company's name in September of 2014. I immediately called Citibank and was informed I had a balance due because of an annual fee. I explained to the representative that I had not been receiving any emails to inform me of the late fees or the annual fees for the card. They credited a portion of the late fees and I agreed to pay the annual fee and requested the account be closed. About 30 days after I had closed the account, I began to receive the automated phone calls again. Today the [redacted] of February I recieved a call which informed me it was Citibank once again. I immediately called back and was told by the representative that I had a balance due and had incurred late fees as a result. I tried to explain that I had already closed this account and paid the balance due and they admitted they had record of that transaction. They continued to insist I owed them additional monies for late fees and charges that they could not explain or justify.Desired Settlement: I want Citibank to send me a detailed report of any contract I signed, the date and origin of any charges I made, and an explanation as to why they continue to harass me daily by putting my phone number in an automated calling system that leaves no explanation of who is calling or what the issue is. I want my account closed with Citibank and any negative effects to my credit score, history, or availability mitigated and resolved. I paid the bill in September of 2014. The debt was resolved.

Business

Response:

Thank you for your communication regarding the customer's [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not been contacted by [redacted], CitiGroup, credit Card services. However they continue to harass me by assigning my Home telephone number to an automated system that dials my home 5-7 times a week, leaves an automated message, and even in the event I'm here and do answer the phone, the automated message plays with no human interaction. When I attempt to return the number left by the automated message, the phone disconnects me and goes dead. Nothing has been resolved, and this is bordering on outright mental harassment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: I called my credit union about a $20 dollar amount that overdrew my personal account. My credit union told me who it was and I informed them of unauthorized pulling of funds. I called Citi Bank to find out who and why is doing this. The Citi Bank supervisor argued about the claims and told me it was collections. (I asked why I am not behind in any payments and did not authorize this $20) [redacted] in collections didn't know anything about the unauthorized $20 charges but says he will refund a authorized bill that was paid July ** I don't know if this will happen again again or to other peopleDesired Settlement: Since Citi Bank thinks this is funny They can just pay my cards off with no repercussions towards me. why is it that Big company's get away with this kinda behavior? My credit union is out money and am filing a report with them.every time I call Citi Bank I get a totally different location

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding the recurring payments made to the above-referenced accounts.

We respectfully decline your request to remove the balances on your accounts. On April **, 2013, you spoke with our Collections area and you agreed to have recurring monthly payments set up on your accounts. This agreement authorized us to debit your checking account each month for the minimum payments due.

As of August **, 2013, the recurring payments on your account ending in [redacted] were cancelled. On September *, 2013, the recurring payments on your account ending in [redacted] were cancelled as a result of your inquiry. Going forward, in order to properly maintain your account, a payment of at least the minimum payment due needs to be received before the due date indicate on your monthly statement.

I appreciate the opportunity to respond to your inquiry.

Sincerely,

Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I recieved a letter from Citi Bank and know where does it say the date I had I had called them to cancel my auto_whithdrawls. It does say when I authorized them to take authorized funds to help me get caugjht up on my bill. ( Citi Bank does tell you you that you are being recorded for quality service...). Also that now they are telling me that I must send money order because of me having insufficiant funds....(Thats why I called to cancel auto pyments) in the first place. Why would I authorize a draft payment from my debit card if I didnt have the funds. As I stated in my initial complaint I can send a statement to you with overdraft fees taken by Citi Bank they are ignoring my reasoning of taking UNAUTHORIZED FUNDS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding your continued concerns with the recurring payments made to the above-referenced accounts.

We previously informed you that on April **, 2013, you spoke with our Collections area and agreed to have recurring monthly payments set up on your accounts. This agreement authorized us to debit your checking account each month for the minimum payments due. Our records do not reflect a request to cancel the recurring payments until August **, 2013 for your account ending in [redacted] and September *, 2013 for your account ending in [redacted]. Going forward, in order to properly maintain your account, a payment of at least the minimum payment due needs to be received before the due date printed on your monthly statement. Since you enrolled in the recurring payments, we respectfully decline to credit any fees you incurred because of the returned payments.

As a result of the returned payments, you are unable to process payments by phone or online for 30 days after the last returned payment. Since the last returned payment was August **, 2013, payments can again be made by phone or online. I appreciate the opportunity to respond to your inquiry.

Sincerely,

Presidential Communications

Review: I was a victim of identity theft with all my current credit cards and bank accounts. My birth certificate, social security card, and license was stolen from me. I know have to permanent place to live, and through out all of this mess every credit card I reported this too was extremely hel;pful and stood firm to their 100% Fraud Libility Ac.t But Citicards is trying to hold me responsible for over $1500.00 in cash advance charges & transactions that I did not complete. They are trying to say my signature that I faxed over to prove who I was matched to the signature with the cash advance, well of course it would, because my social security card, my license was stolen, and they all have my signature on it!!!! Now they have closed my account out, which I have been a good customer on time every month since 2009. This is wrong and I want my money back!! Please help!Desired Settlement: To receive all my monies back to the account, and have it reopened.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was never informed about my promotional deadline on my monthly statement until it had ended. This has led me to receive a 362 dollars interest charged on my [redacted] account ending in [redacted]. My statement account balance became 781 as a result of the 362 interest charged. I was told that if I can pay my account balance off ([redacted]) that the interest will be waived and the account will be closed out. In numerous attempt to pay my account, I called on January [redacted] to make a payment over the phone which was a holiday and the office was closed so I wasn't able to speak to a representative. I then had to go down to [redacted] located in downtown Charlotte (Metropolitan) to try to pay off my bill. I was later informed that they wasn't able to received a payment on my behalf due to a written statement made on my account. The statement stated that in order for me to pay off my bill I will have to call over the phone to speak to an associate. The next day (January [redacted]), when I finally was able to speak to an associate she transfer me over to a manger named [redacted] that was very disrespectful and would not let me pay off my account. Albert stated that it had been a day over my promotional deadline and my account will be charged the interest rate and there is nothing that he can do about it even though I was able to pay off the account. I have had this card for three years and it doesn't make sense why they will do a loyal customer the way they did me.Desired Settlement: I will like to pay off the account without the interest charges in full of 388.00.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via [redacted] Mail within the next 7-10 business days.

Review: My issue started last year when I made made very large travel purchases on my Citibank Dividend World Mastercard to accumulate rewards cashback. The terms clearly state you can accumulate a max of $300 rewards per year. Well I made enough purchases to accumulate much more but when I received my statement, I accumulated only $299. Since I am only allowed to withdraw rewards in $50 increments, I called to ask why it was 299 and not 300 as it should have been. Customer service said I was correct and that they would credit my account the extra $1 and to wait until the next statement to see it. The next month, it was still not fixed, called again, and was told that I would have to wait until the Jan [redacted] (the next calendar year) and it would appear. Well I waited and it still wasn't there, so now I had withdrawn $250 of the $299 rewards but $49 cashback rewards still remained on my account. I was sick of calling all the time to get this fixed so I decided to wait until I earned another $1 myself. I wasn't using the card until I found something I wanted to buy, today I did, so I logged in to use the citibank rewards shopping and on my account I see that $42.90 has been debited from my account and only $6.10 remains from the $49. I called to question what had happened and was told it was taken away because of inactivity. I said it was inactive because I couldnt earn any more cashback and I was waiting until I could and explained the whole situation on the phone. I was told there is nothing they could do. They said this is stated in my statement but I have no statements because I am paperless and of the inactivity. I am outraged at the service I had received over the last year and the incompetence to fix the issue. It just got worse. At a customer since 2006 I would have expected a little more support.Desired Settlement: I just want the $50 cashback that I ALREADY EARNED back.

Business

Response:

Citi® Dividend World MasterCard® Account ending in [redacted]

Dear [redacted]:

We recently received an inquiry on your behalf from the Revdex.com regarding the Dividend Dollars earned on the above-referenced account.

Our records reflect that in 2012, you earned the following Dividend Dollars:

We respectfully decline your request to reinstate the expired Dividend Dollars. When you redeemed 300.00 Dividend Dollars in March 2012, 299.00 of it was from 2011 and 1.00 was from 2012. This left 299.00 remaining Dividend Dollars in 2012. In August 2012, you redeemed 250.00 Dividend Dollars, leaving 49.00 Dividend Dollars available. According to the terms of your account, Dividend Dollars will expire twelve months from the month they were earned if there were no qualifying purchases during that twelve-month period. Since you had no purchases from July 2012 through June 2013, 42.90 in Dividend Dollars expired. Your new Dividend Dollar year began January 2013.

I certainly regret the misunderstanding that occurred as a result of you conversation with our Customer Service area regarding this matter. Our goal is to serve our customers by providing superior service and products. One of the best ways to achieve this goal is to receive feedback, both positive and negative, from our customers. As the quality of the service we provide our customers is of great importance to us, I have forwarded your comments to management for review.

I appreciate this opportunity to respond to your inquiry.

Sincerely,

Presidential Communications

Review: I CLOSED THE ACCOUNT ON THE PHONE, THEY WERE RUDE AND MADE ME WAIT VERY LONG. AFTER CLOSURE, A REFUND CREDIT FROM MACY DEPT STORE FOR 114.97 WAS APPLIED TO THE CLOSED ACCOUNT. I CONTACTED CTITICARDS AND REQUESTED THEY SEND THE AMOUNT TO MY ADDRESS ON FILE. AS OF YET THE AMOUNT REMAINS IN THE CLOSED ACCOUNT.Desired Settlement: GET THE CHECK MAILED IMMEDIATELY.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I applied for the Citi Diamond Preferred Card. The application that I received in the mail stated that there is zero interest for 21 months, after that your interest rate will be based on your credit worthiness. The interest rate scale that was disclosed in the application was at the lowest end 11% and at the highest end of 17.99. When I applied, my credit score was 745 which would qualify me for the lowest interest rate. When I got the approval, I was shocked to see that it defaulted to the highest interest rate of 17.99 after the promotion ends.

I just applied for a Credit Card today and received the lowest interest rate, based on my credit score. I feel that the application was deceitful and that Citi has no intention on approving applications with good credit for lower interest rates. It seems to always default to the highest number, every time.

I called in today on 5/** and was transferred to an "account manager" and he was very rude. He was stating that he knew nothing about what I had told him. He should know the products, that's his job. What a pitiful excuse. He wanted to transfer me to applications and I said I wasn't interested in being transferred elsewhere, after already talking with 2 people at Citi and still getting no where. I told him I would file a complaint, if he didn't even know what his company is offering to people.Desired Settlement: I want to get the lowest interest rate because my credit is excellent and I qualify for a better interest rate.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: Confusion of billing and credit billing

I was sent a letter from [redacted] stating that I had a credit balance on my [redacted] credit card. So I purchased an amount equal to the credit balance and I was sent a bill from [redacted] for that amount. I called and asked why and was told that [redacted] had send me a check for the credit amount. I asked for a copy of the cashed check. By the time I got the copy and got straight with the billing, I was be billed for late fees. I should not have to pay any late fees or penalty.Desired Settlement: I want to pay just the original charge.

Business

Response:

We have corresponded directly with our customer. They should receive our response within approximately 7-10 days. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: MY NAME IS [redacted] . I HAVE A SEAR CREDIT CARD , WHICH I USED IN NOV.2014 FOR AMOUNT OF $ 211.99,BUT I MADE PAYMENT OF THIS CREDIT CARD ON DEC.**,2014. STATEMENT OF THIS CREDIT CUT OFF ON DEC.24,2014. THERE WAS NO BALANCE AT TIME OF STATEMENT. I DID NOT RECEIVE ANY STATEMENT OF CREDIT AS OF JAN.10,2015. I MADE SEVERAL REQUEST BY CALLING CUSTOMER SERVICE BUT NO OUT COME. THEIR CUSTOMER SERVICE IS VERY BAD. ALSO , I ASKED ABOUT MY BONUS OF $ 50.00 TO THEIR CUSTOMER SERVICE, THEY DO NOT KNOW ANYTHING ABOUT BONUS. AS FAR AS BONUS IS CONCERN ,THEY SENT ME A LETTER IN OCT.2014 STATING THAT IF I WILL MAKE A PURCHASE OF $ 200.00 OR MORE ON SINGLE TICKET BETWEEN NOV *,014 TO DEC.**,2014, THEY WILL GIVE ME BONUS. I AM VERY FRUSTRATED OUT THIS CREDIT CARD. THEY ARE NOT CO-OPERATIVE.THIS SEEM LIKE A FRAUD ALTOGETHERDesired Settlement: DesiredSettlementID: Other (requires explanation)

I SHOULD GET MY PAPER STATEMENT & BONUS OF $50.00 AS SOON AS POSSIBLE.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: My account was closed but I am still paying off the balance. All my papers from them only give me the last four numbers of my account which is [redacted].I have called and written them for the full account number and they have not provided it to me. I need that in order to do a balance transfer.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I just want the full account number which I am entitled to.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted]

Chief Executive Officer

Citigroup

7[redacted]

Sunday, January **, 2016

Ref A Advantage Citi card ending [redacted]; [redacted] / [redacted]

Dear [redacted],

To avoid expiration of above card during forthcoming business trips to Puerto Rico and The Bahamas before card expiration date, I took the precaution of calling Citi's 888 #.

Explaining intended travel dates and destinations, I noted the expiration date, March ** 2016 would occur while I was in the Bahamas, March [redacted] suggesting a renewal card, - this was agreed by Citi representative.

Over the next 24 hours we received urgent calls from Citi Fraud Division. Speaking with representatives, explaining our recent call to Citi we were assured all was well. No explanation as to said urgent calls.

Yesterday attempting to use my card at a restaurant I was informed my card denied - in front of my guests. Later, a time sensitive purchase on eBay was abandoned as card on record would be denied.

Today I spoke with a Citi representative who account had been closed; new cards allegedly sent to our mailing address. Speaking next with a superior, “Angela” in Maryland, despite explaining recent actions, that above account is tied to [redacted] and other banking needs, unsympathetically “Angela” coldly advised nothing could be done, offering a paltry 5000 Award Miles as compensation.

(“Angela” provided wrong address for CEO [redacted] as Sioux Falls SD, in fact New York NY)

We have expended several hours in telephone calls - 6 to date- to Citi, left embarrassed and insulted as our card was refused. We anticipate untold time, and inconvenience, contacting and advising vendors of new card number - if and when they arrive.

I suggest professional staff training is called for to prevent such unnecessary emotional stress, acute frustration and monetary loss.

Sincerely,

UPDATE

Wednesday, January **, 2016

New card ending in number [redacted] activated this date, SIX days, whilst we were denied account access.

Expiration date on new card March ** 2016 – is the very date we had requested avoidance of conflict and access - hence this time consuming episode proved a complete waste of time, inconvenience and utmost stress.

Compensation commensurate for injury to reputation, additional time to advise vendors and banks of new card #, loss of Citi card services for six days is hereby requested.

[redacted].Desired Settlement: Compensation comensurate shoddy servcies

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I used my citiprofessional card to my my [redacted] waranty for $1344 on December **, 2015 but [redacted] Waranty states that they never did not receive that specific amount. Citicards say that they pay [redacted] Waranty on 01/**/2015 but until now, [redacted] Waranty say they have not received the fund therefore, all of my policy are not covered.Desired Settlement: We have been citicards customer since 2007 and we use this card thinking that any problem, Citicards will help us but we find out that we are wrong. I have been calling customer service and talk to several departments but no one can help me.

I am now left helpless with $1344 on my credit card . For the last 3 weeks, I have been calling Citibank and [redacted] Waranty back and forth but no one is willing to help me result the case. [redacted] waranty ask me to have citicard call them to confirm that citicard did send them the fund but Citicard say they are unable to call [redacted] Waranty, and [redacted] Waranty say they cannot call Citicard either.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

First, I thank you so much Revdex.com for helping me result this matter. [redacted] from Citi group did call me and after she contacted [redacted] Waranty, [redacted] Waranty did admit receiving my find of $1344. I am really disappointed with Citigroup because if without the help of Revdex.com, they were not willing to help me result the dispute. I am canceling all my citicards.

Review: I have sent numerous letters and filed a complaint with the [redacted] regarding [redacted] and their non-compliance of Consent Order File No. [redacted]. The order pertains to Account Protection products, which they sold, and I purchased. I bought this coverage when I opened my account to protect me in case I became unemployed so the payments would continue to be made. That did indeed happen, I was unemployed for approximately 6 months. [redacted] did NOT make the required payments from my account protection product that they were supposed to. and they reported 4 months late on all of my credit reports.

The order specifically states:

The [redacted] RESTITUTION AND REMEDIATION Order States: 22. With respect to any Eligible Cardmember's account that receives Remediation as a credit that decreases the existing balance or charged-off balance, the Bank shall as permitted by law and in accordance with existing procedures: a. report the updated balance to each credit reporting agency to which the Bank had previously furnished balance information for the account; b. delete the account trade line at each credit reporting agency to which the Bank had previously furnished balance information for the account; or c. in the case of an account being sold to an an unaffiliated third party, request that such third party owner of the debt report the updated balance to, or delete the account trade line at, each credit reporting agency to which the Bank or the third party owner of the debt had previously furnished balance information for the account. Not only did I not receive my refund they were required to send, they have not removed the late fees.

Their response to my [redacted] complaint was this:

Explanation of closure "A response is being sent to advise that, in an effort to assist [redacted] with this matter, we have returned the account to Citi, adjusted the balance to zero and sent a request to the credit reporting agencies to delete the Citibank trade line for the account from his credit profile. Relief We have adjusted the account balance to zero. $ 403.21"

This is not an adequate restitution for me. I want all 4 late payments removed from my consumer credit reports. This is SERIOUSLY affecting my ability to obtain the best interest rates on loan products.Desired Settlement: [redacted] needs to delete all 4 late payments they are reporting on my credit reports. The account number shown is [redacted]''''. I have tried NUMEROUS times to get this issue taken care of, they continue to ignore any and all requests to comply with the consent order that they were legally required to do so. Thank you for any assistance with this ongoing problem.

Business

Response:

We have determined this was sent to the incorrect company, please re-direct to Citibank.

Thanks

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Thank you,

Review: Please see attachedDesired Settlement: Please see attached

Review: They had the wrong billing address. My payments were late due to their error and now they are charging interest.

I bought about $5000 worth of furniture from [redacted] at [redacted] in September. In order to get 24 months free interest they signed me up with [redacted]/Citi Bank for a line of credit. They did not enter the billing information correctly. I waited and waited for a bill, never got one and finally called [redacted]/Citi Bank to find out what was going on. By this time they had charged a $25 late fee to my account as well as charging interest. For the last three weeks I called [redacted]/Citi Bank to get the issue corrected. They told me [redacted] had to give them a promo code. I contaced [redacted] and they said I had to take it up with [redacted]/Citi Bank. I have gotten the run around between these two companies for the last three weeks with no success. I am still dealing with this issue. I am extremely upset with the lack of customer service from both [redacted] and [redacted]/Citi Bank. I am concerned about my credit because I cannot afford to pay the exhorbitant interest rates charged by [redacted]/Citi Bank. I have gone in person to the [redacted] location and no one is willing to help. Both companies continue to blame the other and refuse to take care of this.

I want a discount on my total purchase and I want my line of credit to have the 24 months no interest as promised.Desired Settlement: I want a discount on my purchase and no interest charged.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?