Citi

Review: reported suspected fraudulent purchases to the company in october. Company has failed to clear my account of these and has reported me as delinquent

Reported suspected fraud to the company. Company said I was not responsible for any of those charges. I have paid in full all of the correct purchases and have a statement showing my balance is zero. Yet, the Company reported me as delinquent to [redacted] and refuses to correct their error. I have sent documentation to [redacted] supporting the above.Desired Settlement: Correct and remove all negative entries from my credit.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of January **, 2015, 8:30 AM, I have NOT been contacted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We mailed a response to [redacted] on January **, 2015 that should be received in the next 7-10 days.If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is assuming that they have contacted the credit bureaus and I will see my credit restored back to its original state. As of now, this has NOT happened, though they did say it may take a few weeks. Only then will I consider the matter resolved to my satisfaction.

Sincerely,

Review: This business continues to make unsolicited and unwarranted hard credit inquires against my credit report. My relationship with this company was as the second home mortgage lender. The debt was discharged under a Chapter 7 bankruptcy in 2009. The property has been foreclosed upon by the first mortgage holder. The information the company provided to the credit bureau yielded a telephone number that was simply an answering service.Desired Settlement: Cease all contact with me or against my credit.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Company illegally applying for a credit card in our name

On April *, 2015, when I picked up our mail I noticed a letter from [redacted] Credit Card services in [redacted] addressed to my wife, [redacted] (the spelling on the address was [redacted]).

When I opened the letter it stated that my wife, [redacted] applied for a Credit Card with [redacted].

We are in the process of paying off credit cards to increase our credit scores so I confronted my wife on why she applied for a credit card as these applications bring down our credit scores. She stated she never applied for a Credit Card with [redacted].

I asked her why, then, would they apply for a credit card in her name? She stated all she did was sign up on the website for "e-mail notifications for products or services" and that she never gave them personal information such as birthdate or social security number.

There is no way they should be running a credit report and try to open a Credit Card in my wife's name without her permission. This means they, and other businesses, can open credit cards in the names of others, have the new credit cards mailed to themselves, and scam the persons.

Also if you look at how they spelled her name on the letter as: [redacted] that is how the [redacted] listed her name on her Green Card but her legally listed name with the [redacted] is [redacted].

That proves that she didn't request a Credit Card from [redacted] as they back-doored her with [redacted] Credit Information Services to try to sneak in a Credit Card in her name.

This is deceptive and illegal business practices and it has to stop!Desired Settlement: I demand that all information pertaining to my wife be deleted from all the computer systems associated with [redacted]. I do not want any personal information to be anywhere on their computers, networks, servers, file drawers, or hard drives.

If you want a copy of the letter we received from [redacted] please give me the e-mail address where to send it as I scanned the letter front and back to prove my case.

Business

Response:

We have sent a response to the customer on May **, 215. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never received any response from CitiBank in response to this complaint I made on Revdex.com. Nothing from CitiBank in writing, or by phone call, or by e-mail. Additionally I have no way to review their response if their response was posted on teh Revdex.com website as the only thing I received from Revdex.com was a notification that they received some sort of response from CitiBank concerning this complaint I made. If there is a response from CitiBank then I would like to have it sent to me, via e-mail, at [redacted] so that I can review the response to my complaint and make an informed decision to accept or decline their response. Also it would be nice if, when Revdex.com contacts me to inform me that there is a response to my complaint on Revdex.com, that they provide a link to the response so that I can actually see it. I am waiting for response from CitiBank, or a link from Revdex.com to the response by CitiBank, so that I can see what they said before I make a final decision. As of now I cannot accept their response when I have no clue what they said.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We responded to this customer in writing on June *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Consumer

Response:

I will reluctantly accept the reply the business sent. However if this incident happens again I will file another Revdex.com complaint and I will contact my Attorney.

Sincerely,

Review: I received a notice on 6/** that my credit card of 7 years was cancelled due to not being used. I called Citibank customer service on 6/** less than 24 hours after card "Cancellation" and was told that to initiate an inquiry to attempt to reopen my card, a hard credit would need to be pulled. I have had this card for 7 years and received no prior notice that my card would be cancelled, and now in order to be "considered" to reopen my card that has been cancelled for less than 24 hours, I have to undergo a hard credit pull which will also affect my credit. I spoke with customer service and an account manager both of whom, while very polite, were of no help. This is an appalling practice of cancelling cards without forewarning and then requiring a hard credit pull and credit check to get reapproved for a card I already had. I will gladly take my business elsewhere. Customers beware, take your good credit elsewhere.Desired Settlement: I would like my credit card reinstated without a hard credit pull.

Review: I reviewed CITI official website on Nov * this year and found that their AAdvantage credit card is of no foreign transaction fees in associate with the Price & Information. Therefore I made several charges from that date. However, I also received an email from CITI today for their introduction of the new benefit. It shows that there will be no foreign transaction fees since Nov **, 2015. Therefore I made a call to see if they can waive the related fee during that period. However, the agent refused to do so and emphasized that this is for new cardholder. I really felt puzzled with her explanation. I am used to being convinced of the official website and if they want to have this kind of interval, they should have sent us existing cardholder an email earlier.Desired Settlement: Waive my foreign transaction fee

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Both you and CITIBANK are very efficient. I really appreciate your assistance. Thank you.

Sincerely,

Review: After 15 years of being an outstanding card member and without warning, I received a notice via postal mail that my account was closed due to inactivity. Upon contacting Citi, I was informed that the account could be "reopened", however it would most likely be a new account and it was not known whether credit reporting agencies would see it as being 15 year old account or a brand new account. This frustrates me greatly because if I had known the account was in jeopardy of closure, I would have sought efforts to keep it since it is one of my oldest accounts. I verified with the supervisor available at the time that there is indeed nothing that could be done to continue with Citi while keeping the tenure I have earned over the past 15 years -- visible on credit reports (and thus in credit scores), and on the credit card itself (Member since 00 in my case). The only thing the supervisor could offer was for me to record my frustration electronically as feedback for whomever, because even though an exemplary customer of 15 years isn't worth keeping, their feedback is very important. I declined what I feel is a "you're just a number here at Citi" option, and chalked it up to a big business not caring about a single personal account.Desired Settlement: Restore my faith in Citi by reopening my account as it was and fixing any discrepancies with any credit reporting agency so that my 15+ year old Citi account continues incrementing more years of payment history, instead of showing a closed account and a new one opened. Also, at least implement a warning notification (either via postal mail or email) before an account is closed. At most, reach out to that card holder to find out why the account isn't being used. In the case with me, that would be a great way to say thank you for being a cardholder for so long, answer questions about the products I'm using and share new products that may be of more interest to me.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

A representative from Citi Corporate did reach out to me weeks after the fact to let me know that all 3 of the customer service reps I had spoken to, including the supervisor on duty, were misinformed and incorrectly told me that what I wanted was not possible. The Citi Corporate representative did give me the option to reopen my Citi Credit Card account as I had originally requested continuing the tenure and credit report history I have since earned, however that it would require a hard credit enquiry to do so. Because of the hard credit enquiry and the fact that I have since opened a different new Citi credit account that came with it's own hard credit enquiry, I unhappily declined the offer. If that had been an option for me the day I first called, I would have accepted and then attempted to convert the account to the Citi credit product that I have since opened brand new. The decision to remain a Citi customer was not taken lightly. I will only remain so until a better product comes along and intend to never pay Citi a cent of interest. In addition, I was only informed that proper training would be performed to avoid this happening to another customer. I assume Citi will still close accounts without notice, inconveniencing their customers, instead of fostering their customer relationships.

Review: I signed up for the Citi Prestige card in November 2015. One of the card benefits includes a $250 airline travel credit per calendar year. The card has an annual fee of $450. When deciding whether or not to sign up for the card, one significant factor was the airline credit, and being able to take advantage of the airline credit for the 2015 calendar year was important when making the decision to sign up for the card.

In late December, I called Citi Prestige customer service and confirmed that as long as I made an airline purchase by 12/**/2015 that the amount would be applied towards the 2015 calendar year credit. A little later (still in December 2015, I believe on 12/**/2016), I called Citi Prestige customer support again to see if my purchase would be covered for the credit if I made it via [redacted] for an Australian airline, and the representative told me that since my billing period ended in January 2016 that my purchase would not count towards the 2015 calendar year credit....even though the purchase would be made in the year 2015. The representative told me that what I was told earlier was incorrect and she gave me 1,000 thank you points (equivalent to about $10 USD).

A couple days later (12/**/2015) I contacted Citi via [redacted] to see if they could help ensure a travel purchase made in December 2015 could still count towards the 2015 year credit. The representative told me that since she couldn't find the call I placed where I was told that purchases made in December 2015 would count toward my 2015 credit that she couldn't offer me an adjustment equivalent to the $250 travel credit. Instead she issued me an additional 4,000 thank you points (equivalent to about $40 USD).

It is worth noting that all representatives I talked to were very kind trying to assist me with my issue.Desired Settlement: I would like Citi to issue me some kind of credit (either in thank you points or a statement credit) equivalent to the $250 2015 airline credit. Since I was already issued 5,000 thank you points, I am requesting at least an additional 20,000 thank you points, or a $200 statement credit.

I'm a little disappointed a representative earlier wasn't able to resolve my issue. I have been a Citi customer since 2007 and I usually make about $1,000 in purchases a month with my Citi cards. I would like to continue to stay a Citi customer, but a matter like this does make me second guess continuing with the bank, considering I've been an active customer for about a decade, just opened an additional account with a $450 annual fee, but resolving an issue around a $250 credit requires multiple attempts and me to reach out to a third party to resolve the matter....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We are brand new customers that purchased a refrigerator through [redacted] 1.5 month ago. We have not received any billing paperwork and when I received a call from ###-###-#### I informed them that my husband was out of country until end of month but that I could help since I was the one who actually made the purchase and needed the billing invoice soon to avoid delinquent charges. I was told I was not on the account thus no information could be provided. No problem. However, in the last 24-48 hours I have received 15 harassing phone calls that start at 8 am and continue until 8 pm. This morning at 8:24 a.m I received another call from a young lady who hung up while I attempting to ask to stop the harassing calls until the date stipulated for my husband's return. The phone calls continue with people calling and asking for my husband on a first name basis and I ask the reason for the constant phone calls even though I already said he is out of country...............customer service representative saids "ITS PERSONAL" and they hang up. At approximately 3 pm, another customer service representative called and hung up while I was asking to speak to someone to file a complaint for the constant harassment. When I called corporate office, I was told to file complaint with Customer Service and she transferred my phone call. Once customer service answered, they did not speak just left the line open so I hung up after a minute of saying hello. Phone calls continue and I am no longer answering.Desired Settlement: I need the harassing calls to stop since they cannot speak to me and my husband will not be in the country until this weekend. I am still waiting for a billing statement and have no idea when our first payment is due!!! I will also not be doing further business with this company and will be returning the product and closing the account ASAP. This is the worst customer service I have ever experienced!!!

Business

Response:

Re: Revdex.com (Revdex.com) – Complaint #[redacted]

Dear [redacted]:

We have received an inquiry that was submitted to the Revdex.com from [redacted] regarding your [redacted] account ending in [redacted]. [redacted] indicated she is your spouse, but our records do not indicate she is an Authorized User of your account. We appreciate the opportunity to respond.

Our records indicate that your May *, 2013, purchase of a GE refrigerator was billed to the above-referenced address on May **, 2013. A $33.00 minimum payment was due by June **, 2013. When no payment was received, your account became past due. Our Collections Department began attempts to reach you on June **, 2013.

All records were reviewed and it was found that all collection calls were made within state and federal guidelines. Instructions were placed on the account to cease future collection calls. If your account should become delinquent, it is possible that other collection activities may occur.

We regret that our Collections Department was unable to provide [redacted] with your account information, but our cardholders’ account privacy and security is very important to us.

On June **, 2013, a payment of $75.00 was received and a courtesy adjustment of $25.00 was applied for the late fee. To avoid late fees from being assessed in the future, the minimum payment requirement must be received by the designated due date, which is the [redacted] of the month.

If you would like to add [redacted] to the account as an Authorized User or have any questions regarding your billing statements, please contact our [redacted] Customer Service Department at ###-###-####.

Sincerely,

Review: I received a bill for my mortgage in May. It was not the correct amount (it was $84.00 higher). I noticed a code saying "delinquency expenses are third party expenses such as property inspection fees, property preservation costs, appraisal costs, and attorney fees incurred by CMI as a result of default". I did not have any of these items so I called. The person told me that we had declared bankruptcy. She also told me that we have not had a late payment since we have had the mortgage. I told her we did not declare bankruptcy. She told me they would correct the problem and gave me a case number ([redacted]) and she said it would be corrected by 6/**/2013. On 6/**/2013 we received our mortgage statement with the same $84.00 charge for declaring bankruptcy. My husband called this time and the person on the other end said "thank you for not being late on your payments". He also said that the matter was not cleared up.Desired Settlement: We want the matter cleared up as they told us it would be. We have not declared bankruptcy and make our payments on time every month.

Business

Response:

Dear [redacted],

This letter is in response to the June **, 2013, correspondence received from your office regarding your case number [redacted] for our clients listed below.

Mortgagors: [redacted]

[redacted]

Property Address: [redacted]

[redacted]

We have investigated this matter and addressed [redacted] concerns with them directly via letter dated June **, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Sincerely,

Executive Response Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had filed a complaint (complaint #[redacted]) in June 2013 stating that Citi Mortgage had put a fee on our mortgage ($84.00) for what they said was declaring bankruptcy. I have not, nor has my husband declared bankruptcy. We tried several times to get this issue cleared up. I filed a complaint with you and the matter was solved (I thought). We received 2 correct bills and then yesterday I received my bill with the $84.00 additional fee. We wish this matter to be resolved and to stop getting $84.00 additional charges on our bill. I had received 2 letters after my first complaint that said this was done on our account "in error" and that they were sorry for any mistakes they had made to our account. I always pay my bills on time (if not early). The last statement I received said they received the payment on 9/* (and my payment was not due until 9/**).

Sincerely,

Business

Response:

To Whom It May Concern:

This letter is in response to the September **, 2013, correspondence received from your office regarding your case number [redacted] for

our clients listed below.

Mortgagors: [redacted]

We have investigated this matter and addressed [redacted] and [redacted]. [redacted]'s concerns with them directly via a letter dated October **, 2013. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you

about our investigation. Please contact [redacted] and [redacted]. [redacted] directly if you require further information .

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####*, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Sincerely,

Review: 2. Citibank [redacted] - This account is DOUBLE JEOPARDY reporting as a Charge Off AND as a judgment ([redacted]). Duplicate reporting violates the Fair Credit Reporting Act - remove this account. I'm 32 years old and i've been renting a small apartment for many years and driving a car with a near 30% interest rate and my credit is preventing me from having any sort of life. I work hard and I pay my bills, and this false information on my credit report is just devastating.

This bad information is keeping me from moving forward in my life. I'm living paycheck to paycheck with a tarnished credit report when I do not deserve this. This has caused me to lose alot of opportunities and is now effecting me emotionally. Coming to the Revdex.com is another path I have to take because it is near impossible to find a representative to assist me at Citibank regarding this matter. I want this information removed from my credit report as soon as possible or within 30 days.Desired Settlement: Remove this account within 30 days from my Equifax and Experian credit report.

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated October **, 2013, regarding [redacted]'s concerns and we appreciate this opportunity to respond. We have had an opportunity to research the issues raised and offer the following response.

Our records indicate that [redacted] originated a personal loan with the CitiFinancial Ellicott City, Maryland office on July *, 2007 with an amount financed of $1,499.98 and was assigned account number [redacted]. The loan was then refinanced on August **, 2007 with an amount financed of

$4,036.09 and was assigned account number [redacted]. Due to continued delinquency [redacted]'s loan was charged off and transferred to the CitlFinancial Centralized Recovery Center where his loan was assigned new account number [redacted].

Regarding [redacted]'s concerns that the account is being reported as a charge off and a judgment in violation of the Fair Credit Reporting Act, we respectfully deny that claim. Our records indicate that due to the delinquent repayment of the account a judgment was filed against [redacted] on April *, 2011. Please be advised that CitlFlnancial must report the account activity, which is why his account was/is reported as "Charged Off''; however, any judgment Information is reported directly from the local courts. Therefore, [redacted] will need to contact the court where the judgment was filed to Inquire about how the judgment infonmation is being reported. Regarding [redacted]'s request that the account be deleted from the credit reporting agencies, we must respectfully deny that request.

We apologize for any Inconvenience than this may have caused [redacted] and we trust that this letter addresses his concerns. Should he have any further questions regarding the loan, we encourage him to

contact that CltiFinancial Centralized Recovery Center at ###-###-####. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely

Business

Response:

Dear [redacted]:

We are in receipt of your correspondence dated October **, 2013, regarding [redacted]'s concerns and we appreciate this opportunity to respond. We have had an opportunity to research the issues raised and offer the following response.

Our records indicate that [redacted] originated a personal loan with the CitiFinancial Ellicott City, Maryland office on July *, 2007 with an amount financed of $1,499.98 and was assigned account number [redacted]. The loan was then refinanced on August **, 2007 with an amount financed of$4,036.09 and was assigned account number [redacted]. Due to continued delinquency [redacted]'s loan was charged off and transferred to the CitiFinancial Centralized Recovery Center where his loan was assigned new account number [redacted].

Regarding [redacted]'s concerns that the account is being reported as a charge off and a judgment in violation of the Fair Credit Reporting Act, we respectfully deny that claim. Our records indicate that due to the delinquent repayment of the account a judgment was filed against [redacted] on April *, 2011. Please be advised that CitiFinancial must report the account activity, which is why his account was/is reported as "Charged Off'; however, any judgment information is reported directly from the local courts. Therefore, [redacted] will need to contact the court where the judgment was filed to inquire about how the judgment information is being reported. Regarding [redacted]'s request that the account be deleted from the credit reporting agencies, we must respectfully deny that request.

We apologize for any inconvenience than this may have caused [redacted] and we trust that this letter addresses his concerns. Should he have any further questions regarding the loan, we encourage him to contact that CitiFinancial Centralized Recovery Center at ###-###-####. Should you have any further questions, please feel free to contact me at ###-###-####.

Sincerely,

Review: My wife and I visited One Main Financial at [redacted] on 12/*/13. I spoke to [redacted] at this branch on 11/**/13 inquiring about a personal loan for $10,000. I explained that I own an auto dealership and will be using the funds for business expenses. He asked me to bring in our lease agreement and proof of income. When we arrived at the branch at 3:30pm, the Branch Manager, [redacted] said that [redacted] was with a customer and that he could help us. He started to take my wife's information ([redacted]) and asked me the purpose of the loan. I told him it was for business purposes. He then RUDELY stated "WE DO NOT DO BUSINESS LOANS!" I explained to [redacted] that I informed [redacted] on 11/**/13 the purpose of the loan. [redacted] said that [redacted] gave me the wrong information. [redacted] said that he has to stop the application and would not be able to continue. He said that he did not process a credit report and immediately canceled the application. [redacted] did not even apologize for the misunderstanding and asked us to leave the branch!

I explained to [redacted] that I was a Branch Manager of Wells Fargo Financial from 2004-2007 and NEVER treated a customer with such DISRESPECT and UNPROFESSIONAL behavior. I was extremely surprised to receive such poor customer service since this company is a subsidiary of Citifinancial. The phone number to the [redacted] branch is ###-###-####.Desired Settlement: A phone call from the Branch Manager of One Main Financial in [redacted], [redacted] apologizing for his inappropriate behavior. My phone number is ###-###-####. Thanks. [redacted]

Business

Response:

To Whom It May Concern:

We are in receipt of your correspondence dated December *, 2013 regarding [redacted] and [redacted]'s OneMaln Financial application and appreciate the opportunity to address their concerns. We have reviewed her concerns and offer the following response.

First and foremost, we appreciate [redacted] and [redacted]. [redacted] bringing this matter to our attention. While we continually strive to provide a superior level of service to all our customers, we truly regret this incident and apologize for any inconvenience that it may have caused them. Please be advised, [redacted] and [redacted]. [redacted]'s complaint has been forwarded to [redacted], District Manager and [redacted], Area Director, to review appropriate service standards with our branch personnel.

In reference to [redacted] and [redacted]. [redacted]'s concerns regarding this application, please be advised that loans for business and education are prohibited per company policy. In reference to [redacted]'s statement that he spoke to [redacted], [redacted] confirmed that he did speak with [redacted]. As [redacted] was in training,he was not aware that business loans were prohibited. However, once [redacted] and [redacted]. [redacted] came into the [redacted] office on December *, 2013 and advised that this loan was for business purposes, OneMain Financial was not able to complete the application.

Again, on behalf of OneMaln Financial, we would like to extend our sincere apologies to [redacted] and [redacted]. [redacted]. Should you or [redacted] and [redacted]. [redacted] have any additional questions or comments regarding this correspondence, please contact me directly at ###-###-####.

Review: I was unaware of the interest free period ending, as I switch to email notifications only. I feel there should be some additional notification.

I was charged $824.00 of interest in the month of july on a 2yr interest free period that ended. I have looked at the summary, but not sure how the payments are allotted. I thought I had until October. I have tried contacting Best Buy to see if I could work this out, but was told nothing could be done. So I'm trying the Revdex.com.

thanks for any help,Desired Settlement: remove the interest charge, I will pay the entire bill and close my account.

Business

Response:

We will be corresponding directly with the customer per Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer per Citi has not received authorization from the customer to release information to your office.

Review: Mistake in when it needed to be paid off. Was obviously going to pay off now.

I went in to pay off my [redacted] credit card. Was around $44-$47 dollars. When I went in to pay it off the total was close to $700. The mistake was mine, I accept that, I misjudged when it needed to be paid off. If I had know it was last month I would have paid it off then. Based on the amount that was left to be paid, it show that I clearly intended to pay it off. All I want is a little understanding and compassion, I made a mistake, I don't think being charged $650 for it is fair when it was obvious I was going to pay it off. I e-mail customer service and got the typical, we don't care about you,'there is nothing' we can do reply. There is always something that can be done, their reply was a brush off and showed very little interest in helping the customer. I shopped at [redacted] a lot and would have continued too but the fact that they care so little for their customers shows why their business isn't doing as well. Show care and compassion and you'll get repeat customer, show disinterest and lack of caring and you lose customers and they go to social media to complain and you lose even more. We can buy everything [redacted] offers online through different retailers, I shopped at [redacted] cause I like to see, in person, what I am buying. But that is not something that I have to do and don't plan on it in the future. In the past I hoped that [redacted] would turn things around and be as popular as ever, now I see why they aren't. All I would need to change my mind was to see that you actually care and that you realize that I am human and sometimes humans make stupid mistakes and a little understanding and compassion can go a long way with your customer base. All you need is go to their [redacted] page or any countless other locations to see that that really isn't the case.Desired Settlement: I just want the interest charges removed and to be allowed to pay off my account, that I obviously planned on doing. I'd even be willing to pay a little more considering it was my miscalculation but being charged that much when I was obviously going to pay it off is too much. Understanding, human compassion.

Business

Response:

Your recent concerns regarding [redacted]'s My [redacted] credit account have been forwarded to us for review and response. Citibank, N.A. is the issuer of the My [redacted] account.

We will be corresponding directly with the [redacted] as Citi has not received authorization from [redacted] to release information to your office.

We appreciate your patience and are committed to providing the best possible service.

Review: The Citibank blocked my access to the website while they deliver a new card to me and I could not make a payment to my credit card.

They charged me the interest fee for the entire amount even though they caused the inconvenience to block the access.

I had contacted the citibank four times to waive the fee that I wasn't unable to make the payment because I did not have the citibank card and could not access the website and they said they proceeded with my request but did not process and declined.Desired Settlement: Refund the interest fee for the amount I made a payment two days later because you did not deliver the new card as soon as possible; I had almost waited one week and you blocked the web access while I do not have the card so I had no way to make the payment.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No attachment nor response from the buisiness below.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: august [redacted] ipaid citi 310.00.the card was 322.00 over and there was a late fee. I understand this.I should havehad 163.00 available credit. citi only released 23.00.I had 3 different conversations with citi associates.one conversation was 15 minutes! this is the 3rd time thiscompany has done this. the 1st time they tried this was last christmas 2013. I should havehad 200.00 available credit and citi released only 65.00. no other credit card company does this.why are they getting away with it?Desired Settlement: I wouldl like to be credited what I am due.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I am an active duty military member and customer of Citibank. In preparation for a deployment to Saudi Arabia I contacted Citi in the summer of 2012 prior to my deployment to inform them that I was going to be heading to the middle east. During the conversation I asked about any fees associated with the use of the card overseas, specifically foreign transaction fees. I was told that they normally charge a foreign transaction fee but would waive them because I was deploying overseas. I proceeded to leave and use the card, I was in the middle east traveling and moving quite often, I rarely had time to check my online statements. I did when I came home for the holidays and saw that there were several fees. I was outraged and contacted Citibank, as a matter of fact I was so angry that the rep threaten to disconnect if I didn't calm down. Long story short is several phone calls were made to correct the issue, and different people gave me different answers. I returned at the end of 2013 and the problem was still not solved. I have been back for 9 months, and the entire time I have been dealing with this problem going from one department to another, transferred to the military department without any luck. Today, after several weeks of dealing with a rep. [redacted], that was actually quite nice and knowledgeable he informed me that his superiors wouldn't approve the refund. I am beyond disappointed about this entire situation, aside from lying, its been 9 months of dealing with this headache, each person asked me for a different proof that I was overseas, I provided them with everything and at the end no resolution. You would think that I am dealing with Taliban credit cards, not Citibank. On top of everything, citi is the government travel card holder so they should know how to deal with military members. I plan to reach out to all media outlets, especially the Army and department of defense channels. I an upset that not only was I lied to, but a year of attempting to resolve has yielded nothing but more anger and resentment. The total amount, not that I have the detailed billing records are roughly 1500 for foreign transaction fees, and 200. I hope I can raise enough awareness of this deceptive tactics to defraud deployed service members to cost them 1000 fold what I was robbed.Desired Settlement: My desired outcome is for an apology, for the company to stop deceiving and stealing from active duty members deployed and refund of entire amount.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have attempted to resolve this matter with the business for over one year now, after all the unsuccesfull attempts I decided to go this route. Obviously since I contacted Revdex.com, and initiated the claim I have agreed to share the information. I have all the statements with the foreign transaction charges. I will go to a notary today and notarized a sworn statement that certifies that the citibank rep told me that there were no charges. Despite their bad business practices, and praying on service members deployed overseas it comes down to I asked a respresentative and was told that there will be no foreign transaction charges.

After all this, I want to have it public, so other customers see the business practice of citibank. I have began closing my accounts with citibank, and will continue to pursue this matter until I find satisfied with the resolution.

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Last year I applied and acquired a [redacted] credit card to purchase a laptop for my wife for Christmas. I used it maybe once or twice more then paid it off and closed it. I received a bill the next month. I called [redacted] and they agreed I obviously didn't have an outstanding balance since the card had been closed. I continued receiving bills and late fees on this nonexistent credit card. I continued to call and complain and I continued to get reassured that the problem was taken care of. Recently while applying for a home loan with my wife I realized not only was the problem NEVER taken care of, it was STILL REFLECTING POORLY ON MY CREDIT. It has done substantial damage to my credit. [redacted] is doing NOTHING to fix this problem and in fact still occasionally sends me an over due bill. For a credit card that I PAID OFF IN FULL AND CANCELLED.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the charges removed, my credit to be fixed, and the damn card to be fully and correctly closed down. I will never be using their services again.

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: I applied for a [redacted] MasterCard back in January of 2014 and was approved for 4000 dollars. I never received my card and continued to look for ways of getting ahold of my card information but when I called in the [redacted] company they said I had no account I even contacted citi bank which is the bank that represents this card and they said the same. I even went in person to [redacted] and they told me the same thing. I received a late fee about a month later saying that I hadn't paid the first fee but I never received a card or first fee to begin with. When I checked the receipt I had gotten I saw that it didn't have my name on it so I looked further into it and when I called the [redacted] company they said my social security number had been handed out to more than one person so I would need a social security verification form as well as a copy of my bill and my full name and address which I sent in twice because they said they hadn't received it the first time and when I called in the second time a [redacted] representative told me they had received it but there story changed a week later when I called in and they said they had only received one part. So I sent in the second part they hadn't received witch was the social security verification form and when I sent that in the [redacted] representative told me I was still missing the first part so I sent the entire information packet they had originally asked of me again another 2 to 3 times and they kept telling me that it couldn't be processed the way I was sending it but when I asked what format to send it all they told me was to write it again they weren't specific so I tried and I got the same reply that it couldn't be processed. Also during the time that this was going on I offered to make a payment and the [redacted] representative told me not to until I was off of fraud but they won't take my account off of fraud until I give them the social security verification form and the account statement which I tried to send in multiple times but they haven't complied. This has been going on with the [redacted] company for about 8 months now and my credit is greatly affected in a negative way.Desired Settlement: I want my credit to be fixed and back in the same condition as it was in when I first applied, I want my credit card that I had originally been approved for and all of the late fees and charges tooken off my account as well as all of the interest. I want this fixed as it has stopped me from purchasing a vehicle and receiving a job due to them ruining my credit.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They called me and told me that they are going to working on my case but have not called me with a solution or informed me further in the case. The matter is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All they did was was tell me pay my full amount and that the fraud department didn't want to talk to me even though I requested to speak to a [redacted] and that they were going to send me a letter in the mail which is what they originally sent and resolved nothing. They haven't told me that they were going to give me my card or anything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In September of 2014 I was out of town and made a payment to my account 2 days late. In October I was charged a $35 late fee bringing my October payment due up by $35.00. I had no problem with this, the payment was due on October ** and October **, I called in the payment. To the best of my knowledge the payment was made. I got my bill that is due in November and there was another $35 late fee. I called and the customer service rep said the October payment came back because when I entered me banking information, there was a number that was wrong and she could see the problem. So this statement is the first that I'm made aware of it and am being charged a late fee for a payment I thought was made. [redacted] can fill my email box with all their sales and so on, but not one email could be sent or phone call made to me to let me know the banking information was incorrect and the best part the customer service rep says I can see where the problem is, but they aren't authorized to fix it. Of course not, they couldn't charge the extra $35 on an account then.Desired Settlement: DesiredSettlementID: Refund

I would like the $35 late fee removed from my account and any other reporting that the payment was late removed. I made that payment in good faith and had no idea until they sent my next statement that the banking information was incorrect.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: On 1/**/2013 Citibank ran a hard inquiry on my Experian and Equifax credit report which was not authorized by me and I have never have or have applied for any Citibank Credit cards nor its partners cards that deals with Citibank. I had made an attempt to send a certified letter to citibank at the address: [redacted] in june of 2014 stating to remove the negative information from my credit profile. In return on July **, 2014 I received a letter from Citibanks Credit Management Dept, that they needed my full social security number and a copy of my credit report showing that they ran a hard inquiry. I responded and sent them the remaining documents. Prior to sending the documents requested I also called the Citibanks Customer Service number and talked to a supervisor on duty to confirm exactly what I needed to send in. Attached with the requested information I also sent a letter explaining the situation and the outcome I needed. Since then I have heard no reply from Citibanks Dept. of Credit Management. I called them multiple times during the past month and all customer service associates told me there isn't a direct number to get hold of them. You can only write them a letter. Again going and back and fourth I attempted to call again 3 weeks ago and talk to a supervisor and she told me to fax a detailed message and your personal information to ###-###-####. Its been 2 in a half weeks and again I still haven't received any response from this company. This is unlawful practice against a consumers credit file. I needed this to be taken care of in a serious matter and to be avoided without further delays.Desired Settlement: I should not have to deal further with Citibanks unlawful practice of attempting to delete a hard credit inquiry from my credit report. Remove the hard inquiry from my Credit file from Experian and Equifax Credit Bureaus right away.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.