Citi

Review: Am being charged additional fees related to a bankruptcy. I have been trying to get in touch with someone to explain fees. I have been going through this process for almost 3 years. I had been in touch with Citimortgage during my divorce & bankruptcy, following their instructions on what I needed to do to maintain the home. The home is in good standing. When these fees suddenly appeared on my mortgage statement, the process began. I've constantly been transferred to various departments with half explained answers. I've been promised multiple returned phone calls which never happen. Finally, was able to speak with someone in their Recovery Unit. They referred me to their law firm to provide a invoice of services rendered. The only invoice the law firm had referring to my account does not match the fees I'm being charged by Citimortgage. I have forwarded that invoice to Citimortgage. They are now referring me to another law firm. I have tried to get in touch with someone with authority & they refuse to provide me a name & contact number. Their standard answer is "we will have someone contact you", they never do, thus, I have to continue to call back in. I wish to be absolved of these fraudulent charges.Desired Settlement: I wish all fees to be removed from my account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This account has been paid and they continue to report negatively on my credit report. I am requesting complete removal from all credit bureaues

Home Depot account number is [redacted] which is paid.Desired Settlement: I am requesting complete removal from all credit reporting agencies.

Business

Response:

We will be mailing our response letter to the customer directly.

Thank you,

Executive Response Unit

Review: I applied for a Citi Credit Card that advertised 20,000 points with $0 spending. I was sent the card but they are claiming that I have to spend $1,500 in 3 months to get the 20,000 points. This is bait and switch. When they replied to my email message, they said they are aware of the problem but do not have a time frame to resolve the issue. The only reason I applied was because I thought I was getting the 20,000 points with $0 spending required.Desired Settlement: I would like the 20,000 points with $0 spending to be credited to my account.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseCiti has not resolved this issue as of yet. They merely stated that they are aware of the discrepancy between the advertisement and the actual points awarded. I have not yet been awarded the points that I was promised. I do have a screenshot of the advertisement and it should be honored as stated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am only accepting this because I was told I would receive the points as advertised by April **, 2016. If this does not happen, I will file another complaint. Thank you.

Sincerely,

Review: FRAUD ON ACCOUNT THAT HAS BEEN REVOLVING FOR A VERY LONG PERIOD OF TIME. CITI REFUSES TO DO THEIR JOB AND REMOVE FRAUD AND CREDIT ACCOUNT. THE ONLY CHARGES MADE TO ACCOUNT THAT ARE NOT FRAUD ARE CHARGES MADE TO [redacted], [redacted] AND [redacted]. ALL OTHER ARE FRAUD CHARGES. WE HAVE BEEN CALLING ONCE A DAY EVERY SINGLE DAY FOR WELL OVER A YEAR. ALL WE EVER GET IS SOME FOREIGN CSR IN ANOTHER COUNTRY WHO "ASSURES ME THAT ALL WILL BE CORRECTED". WELL NOTHING HAS EVER BEEN CORRECTED NOR WILL ANYONE CALL US BACK.Desired Settlement: FULL CREDIT TO ACCOUNT AND UP TO DATE POSITIVE NOTES ON CREDIT FILES TO ALL CREDIT BUREAUS ASAP!!!!! WHY IS THIS TAKING SO LONG? WHY IS NO ONE DOING THEIR JOB?

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseCiti REFUSES to call us back. We have left many messages as no one ever answers the phone. They refuse to reverse the fraud charges made on our account that we are not liable for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] & [redacted]

Business

Response:

We will correspond directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I paid this bill when due W/ proof . They kept sending more bills and late charges . They made me pay double ruined my credit score . Held hostage

My original payment was paid 12/**/14 and this is the confirmation email . It was supposed to be paid and done at this point .

Your payment by phone request

in the amount of $83.10

was received on 12/**/2014



Please keep the following confirmation

number for your records: [redacted].



Payment by phone requests received by 12:00 am ET will

credit your account the same day. Payment requests

received after 12:00 am ET will be credited to your account

the next business day.

They made a mistake with billing they wrote everything wrong from my phone number , routing number , Home Address and Bank account information . I have spoke to other card holders and this seems common practice with this company . They started sending more bills but it was paid I could not figure out why . I called them I believe 2/**/15 and made a 45 dollar payment MEMO # [redacted] . My next call was to find out why they were not sending my bills . They tacked on all kinds of interest which I had reversed I asked them to please let me pay the balance and to close the account . I spent what felt like 2 hours on the phone trying to settle the account . I gladly paid my last payment of 38.10 to settle the account MEMO# [redacted] . I just wanted them out of my life and off of my back . They are stalking my life making claims on my credit report and holding my life hostage . They sent another bill after this and said they reversed the fees in error .

I called and they made me pay another 70 dollars after the account was settled .

Your payment by phone request

in the amount of $70.00

was received on 04/**/2015

Please keep the following confirmation

number for your records: [redacted].

.

It has not posted to my account yet and I am assuming it may never so they can charge me again . I have no late payments on my credit records . I have a perfect record for years . With the exception of [redacted] stealing money from me and holding my credit score hostage with intentions of stealing more money from loyal hard working people . It has ravaged my credit rating for something that was their fault . They then lowered my limit on the card from 1750. to 250 which effected my credit score further . All because of their greed , mistakes and want to steal more money . My other credit cards have 5,000 to 12,000 limits . I have 17 credit cards and I have never had a issue . They are scam artists and they will do anything to rob honest people .Desired Settlement: I want them to refund the 70 dollars . The account was already settled . I also want them to fix my credit report they destroyed . They need to take that off of my record .

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is sad [redacted] is not trust worthy on any level Their primary goal is to prey on low income people with bogus charges to raise revenue . Their customer service is zero and they do not update information even when you call numerous times . I called numerous times . Good faith dictates if I paid for this one time it should be done I should not be stalked . This was a sale for $79.00 dollars . I have paid over double . If you check my credit history I have no late payments or no reports on my credit till [redacted] . This whole process of intimidation was done for a second time and out of the blue they reversed everything that was settled again and decided to stalk me again . The stress is to much to bare . For a measly 79 dollar purchase they almost made my loan fail for a house . I intended to outfit the house with [redacted] products but I will NEVER do business with them on any level . I have 3 [redacted] Cards and they have better products and they are trust worthy . I own 6 sets of complete tool sets for home and every vehicle I own . I buy [redacted] tires for my vehicles . I buy clothes from [redacted] as well as Nail Guns , saws , and home items . I do not understand why they would do this to a loyal customer . The only correspondence was a phone call saying I would be getting a letter with information on the matter . The only letter received was a confirmation of the account being closed . They lowered my limit to 250 dollars and damaged my credit score . I just do not know why they would do this to a person . Why would I need a $250. credit card when I have very hi limits on other cards with a perfect payment history . As with any situation or complaint a history of bad actions will apply . I have none on my credit report . I would bet this is common practice with [redacted] . I am sure I am not the 1st person they abused . I want my money back and I want them to reverse the harm they did to my credit .

I deserve an apology for their stealing , stalking and the abuse . I am very hurt by the fact that they would steal from a family with a disabled child that is just trying to make a difference with hard work . I have been ripped off for more money . But the Maliciousness and the amount of time they sucked out of my life in a travesty . Why would they do this !! All I can do is fight and warn people about their practices . Sincerely ,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]

Review: I haven't been receiving statements from [redacted] . Therefore, I have a late payment from August on a [redacted] credit card that was issued by Citibank. I enrolled in their debt payment protection program to cover me in the case of financial hardship. The debt protection covered the late payment, but seem to have been applied to the wrong months causing the late payments. Also , I haven't received a statement since June from [redacted], and I do not know why. To quell this I have enrolled in E statements. I have been told several times by several escalation specialist (Paul, Sherri, ETC) that the late payment from August would be removed in 30 days and it hasn't been removed. I was advised that Sherri submitted the removal request to the incorrect department and this is why it wasn't removed. On November [redacted] I was advised by Paul that on December [redacted] the late payment would be removed and it was never removed. Today I spoke with Corey ([redacted]) and he advised that the there are no notes that specify that the late payment would be removed.Desired Settlement: Requesting the 30 day late payment from August to be removed from all credit bureaus.

Business

Response:

We responded to the customer on December **, 2015 via the U.S Postal Service. The customer should allow 7-10 business days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In the summer of 2011 2 of my friends and I went into the [redacted] store in [redacted] to look at TV's. One of the sales people came over to help us and after a very good description of one of the sets my friend [redacted] and I both decided to buy a new TV. At the register the sales person asked if we wanted to open a [redacted] card. I was not really interested in opening another credit card, but the sales person convinced me to do so by offering interest free financing. I question him on how payments would be applied to card over the 36 month interest free period and also if it was a balloon payment. I found out it was a balloon payment at a criminally high interest rate, but I also calculated the payments out to be about $70.00 dollars a month paying the purchase off in 20 months. I then asked the sales person how the payments where applied to the purchase and he read off his computer that payments would be applied to the oldest purchase first. Last week I went to pay my bill and there was a financing charge of $1,200.00 on my account. I called the [redacted] card call center and they told me this was a finance charge from my first purchase back in 2011. I told them I had been making payments on this account for 3 years totaling over $2500.00 and they told me that the payments where not applied to my first purchase that they where applied to new purchases as I made them. I told the person on the phone that this was not how the payments where to be applied according to the agreement I was given when I open the card and they basically told me well, that's not how they do it so too bad. I told them I would never have opened the card if I had known they where not going to honor the agreement made at the time of purchase. They then offered to remove the $1,200.00 if I would give them a payment over the phone for over $500.00 right then. I told them I had no way to make a payment this large and should not have to because I had already paid off the purchase 16 months ago.

Product_Or_Service: LED TVDesired Settlement: DesiredSettlementID: Other (requires explanation)

All I want is for them to remove this ridiculous interest charge and do what they said they where going to do when I bought the TV which was apply the payments I have made to the oldest purchase first. I want them to put my account into good standing and straighten out any problems this may have caused with the credit reporting agency's. What they have done is highway robbery, I want them to fix this problem and make sure they never do this to

Business

Response:

Thank you for your communication regarding [redacted]'s My [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: I got a confirmation number that bill was paid. Then they reverse charges and wait until late fees are added to inform me.

I got a confirmation number that my bill was paid on Jan. [redacted]. Then they reverse charges and wait until Jan. [redacted] until late fees are added to inform me. Acc# [redacted].Desired Settlement: I just want the late fee and interest dropped.

Business

Response:

A response will be sent directly to the consumer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called Citi Bank Credit Card Services.

I requested for two of my archiveed bills for the month of August and Septemeber of 2008.

I need them to prove to Tallahassee Community College I never attended their school.

I want to get my money back.Desired Settlement: I need my two billing statements that I called to get mailed to me in Septemeber.

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the Revdex.com regarding your request for statement copies from the above-referenced account.

Enclosed are copies of your August and September 2008 statements as you requested. I certainly regret the inconvenience you experienced when you did not receive them previously; however, we have no record of your request.

Iappreciate this opportunity to respond to your concerns.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

As of now this complaint has been closed until I am in contact with Tallashassee Community College Book store. I may reopen this case.

Review: On July 7 2015, I called City Bank to talk to someone about the judgment that I have on my credit report. The person that I talked to gave me a number to call [redacted] ###-###-####. I called the number and talked to Ms.E[redacted] who told me that the law firm that I hire did almost pay all my debt except the last three payment of 250$. So I ask if I can pay that the get the account take out of my credit report. She told me that she can not do that but instead we agree to make 10 payment for 100$ each month starting august. She told me that I will get the agreement in witting soon. I wait for a week and noting happened so I send a letter stating what we agreed and ask if I can get the letter agreement. Noone reply. Then I called a week later, I talked to Ms. E[redacted] again, she informed me that the account has been transferred to another Law Firm [redacted] ###-###-####. I called the number and asked about my account. The person that I talked to told me that they can not accept any payment for this account at this time she also told me that they are ready to send it back to CITI bank. She advice me to call CITI or the first law firm that I hire to take care of this account. The thing is the Law firm that I hired does not representing me now. I did explained this to the person that I talked to. She told me to call CITI, so I called CITI on July **, 2015. I talked to Mr. R[redacted], his office is in India so the quality of our conversation was very poor. I can not hear what he was saying for the most part. The part that I hear was not very comforting. He told me to call [redacted]. I explained to him that I did talk to them and told him what happened, he said he will direct my clam to Recovery Escalation Department and this department will contact me within the next 3-5 business days. I asked for the phone number of the Recovery Escalation Department he said he do not know, I asked for his supervisor he said his supervisor is busy. So I thanked him and hang upDesired Settlement: DesiredSettlementID: Correction to a credit report

I called again get Ms. C[redacted] who transferred me to Mr. A[redacted] in India. He told me the same thing word for word what Mr. R[redacted] told me. And can not give me a good phone number to get to the right department or can not put his supervisor on the phone. He told me CITI gave them specific protocol not to give numbers. Now I want to resolve this issue and I do not know how. Please help. I want to know what to do.

Business

Response:

We will be corresponding directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly.

Review: I am the father of a minor child who has been solicited multiple times by Citibank MasterCard with mailings requesting typical personal information. I have called the company to inform them of this problem and they agreed to stop all contact. My child has been mailed credit applications several times since that call. I have returned each application with my message "Minor child, stop soliciting" written across the application. I told Citi that I am concerned about my child's identity having been stolen and her future credit security, but it looks like they don't share the same sense of urgency that I have. I will continue to try to get satisfaction from this huge corporation that has such low regard for my child's safety and future. Thank you for allowing me to report this and expose Citi's carelessness.

Product_Or_Service: none

Account_Number: invitation number **Desired Settlement: DesiredSettlementID: Other (requires explanation)

Citi must stop soliciting my minor child and be more responsive to such intrusive matters.

Business

Response:

Dear [redacted]:

This letter is in response to our recent telephone conversation regarding solicitations being sent to your daughter, [redacted]

[redacted]. Our office subsequently received an inquiry on your behalf from the Revdex.com of New York.

I sincerely regret any inconvenience you or your daughter experienced as a result of receiving these promotional offers. We previously removed [redacted]s name and address from our solicitation lists on October **, 2013. Please allow 30 days from that date for your request to take effect. Our records reflect the last solicitation was sent to her on October *, 2013.

I appreciate the opportunity to respond to your inquiry.

Sincerely,

[redacted] Presidential Communications

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my Citicard in November, 2010. At which time, there was $0.00 balance showing on my card. I moved to Washington State the same month I cancelled my credit card. I udpated my new mailing address at the time of cancellation in case any other transactions were done and I could be alerted to them and to recieve a final statement. My cell phone number remained the same and has never changed. On **Mar14 I contacted Citicards via the 888 number due to a recent call I received from UCB credit collection agency. This was the first contact I had received since Nov. 2010. I confirmed with Citicards on **Mar14 that my billing address (Washington) was current in the system as well as my cell #, I further inquired as to why I was not contacted previous to this date if there was an outstanding payment on my CC of $74.54. It first of all shoud never have been processed since I cancelled the card in 2010. The agent could not give reason this information was not relayed to me at that time nor could they note reason I had not received any statement in the mail or a call to my cell number since Nov. 2010. Their system showed they had called my cell number (current number) 1 time in 2013 and then submitted it to collection department however I never received any voice messages or calls relating to bill. I am very organized and precise with my monthly bills and thought I had handeled this process correctly when cancelling the card in Nov. 2010. The only option the agent gave me at Citicards was that is most likely was not processed to completion for cancellation in 2010. and that the Aug. '**. charge was processed in error due to no cancellation. I would have been very happy to resolve this matter at time of need however there was no communication by Citibank to alert me of this issue. On **Mar14, the agent gave me the fax number only for their dispute center. Per the agent they cannot handle disputes or investigate into any claims by customers, nor would their system allow them access to transfer to dispute center directly. I questioned this as well and requested a [redacted], this request was declined by the agent and the call was terminated. I called back repeatedly each day and was never allowed access to dispute center or a [redacted]. I faxed my first dispute claim on this matter on **May14, as this was immediately after I received all former statements in the mail. I had requested all related documentation to be sent to my home for my review and follow up. After I received all statements, I faxed these and my requests to dispute center on May [redacted]. I requested a follow up response, either through Fax, email, or call. I never received any return contact from the dispute center to discuss this issue. I had also sent in a check for the original billed amount of $74.54 so that this would not carry over any further late fees. I thought with my payment and dispute request to investigate the deletion of added late charges this would get proper attention. I was incorrect and never received any further contact with Citicards. I started to recieve further calls from UCB collection agency for the outstanding balance of late fees totally $125.69. I decided to pay this balance and continue to fax/follow up wtih the dispute center to possibly alleviate the fees and ensure this does not go on my credit report. Needless to state, after multple calls to the help center, which never amounted to anything more than initial information given and faxes to the dispute center I never received any contact to discuss this issue. I have recently applied for a mortgage loan and this is the only issue now on my credit report (and will remain for 7 years). I tried to contact Citicards again today, **Apr15 however was informed by that agent that they cannot remove anything on the credit reports once filed and to contact them. I contacted [redacted] and [redacted] today who all told me only the creditor can remove complaints on my report. Therefore, citicards gave me false information again. I called back the number I was given by the Citicard agent today, to reach their [redacted] if I had further questions and it was a busy signal. Therefore, without going back through the general call center (which I did again, and was told by that agent he was transfering me to the manger, [redacted]) it was a busy signal and they had hung up on me. Citicards customer service is concluded as ineffective after this issue and I would like to file a complaint against this company.Desired Settlement: I would like to actually receive a call back from the [redacted] in charge of disputes to resolve this issue as well as have Citicards remove their complaint on my credit report. I have excellent credit dispite this matter and do not want this being the only matter that is tarnishing my credit rating. Please have their dispute department contact me (at current cell number they have on file) as soon as possible. I will also never be using a citicard CC again and will shre this recommendation to all friends/family/co-workers that ask. Thank you for your time and help!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for the email and response provided however I am the consumer/customer and I have not received any correspondance from Citicards or an affiliate since I submitted this complaint. I would like for the dispute center/management to please call me directly so I can discuss this issue. Also, please advise who the customer was you discussed my case with as it was not me. Thank you and I look forward from hearing directly from Citicards.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I am writing about my Citi Prestige credit card account ending in [redacted].

I have been a customer of Citi for quite some time, and I recently opened a new line of credit with the Citi Prestige card. Upon signing up for the card, I spoke with a representative that guaranteed the first year annual fee would be waived in its entirety for 450 USD, appearing as a credit on my account.

I completed my application, and have now been told that this agreement would not be honored. I am very frustrated because the offer I was told was one of my primary reasons for signing up for the card. I am even more upset that a Citi representative mislead me and that Citi is not following through on the promise made.

As a desired settlement, I am requesting that the first year's annual fee be waived, either through a statement credit or through a refund check.Desired Settlement: I am requesting that the first year's annual fee be waived, either through a statement credit or through a refund check.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I feel most comfortable with communication being handled through the Revdex.com. I received a phone call from a Citi representative, but a resolution has not been reached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI have not received resolution, nor direct written correspondence. As such, cases have been opened with the FDIC and the Consumer Financial Protection Bureau.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: When we opened out account with [redacted] in 2012, both I and my husband signed the paperwork to purchase a tractor. Apparently the page with my signature and personal information was discarded by their employee or maybe it was kept by that employee. [redacted] credit cards are funded by Citibank. When our card expired in April of 2014 we notified Citibank that we needed a new card and Citibank refused to send us new one because they claim it violates National Security laws for us to have a postal mail box. What???? That’s the most ludicrous excuse ever manufactured in light of the fact that they accepted our postal mail box address when we applied and even mailed statements to our postal mail box address in the beginning. Also when I send my payments they are addressed to a P.O. Box, which would be illegal and a breach of National Security as well following their line of reasoning. Subsequently, Citibank closed our old account because of this alleged National Security breach, opened a new account in our names using our information, they claim that they transferred the balance from the old account to the new account and now refuse to give us the account number, the amount owed or any information about the new account. I have tried to get this information since August *, 2014 and Citibank refuses to speak to me because I am a woman and will only speak to my husband. They consider me nothing more than chattel of my husband and refuse to recognize that I signed paperwork when we opened the account. They claim that I am not an account holder. This is degrading and discriminatory and makes me wonder exactly what they are hiding. I have been making the payments on this account since day one and the payments have been made from my paycheck. That being said, I sent a check to [redacted] Credit Cards in the amount of $100.00 on September **, 2014 (due to their threats of charging late charges and adding to our unknown balance) and put the old account number on it since they refused to give me the new account number they claim they opened in our name (for which they have not provided proof of this new account). My check, #[redacted], cleared my bank on September **, 2014 and was credited to my old account according to the endorsement on the back of the check, which is closed according to Citibank. Where did my money go? Why won’t Citibank tell me what my new account number is, whether my $100.00 was credited to my account or one of their personal accounts, what my balance is and why they treat me as only property of my husband and that I am to be kept in the dark about these issues? This is affecting my health and causing me to have [redacted] pains for which I will be seeking medical assistance. I have never experienced or been treated before for [redacted] pains. This is what Citibank is doing to an elderly person.Desired Settlement: I demand that a full audit of Citibank is done to prove where my $100.00 went and what my balance is. I demand that I am issued a public apology for the degrading manner in which I have been treated. I further demand that we are given the information needed to make payments on our account, such as the balance and account number and that any medical expenses I incur and subsequent legal expenses due to the stress I have been subjected by Citibank are covered by Citibank and that responsibility for these expenses are to be stated in writing.

Business

Response:

Good Day All,

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Regards,

Executive Response Unit

Review: Contacted citi bank to make payment in full, they were unable to get funds electronically, had to post them a check.Called them numerous times.

I called citibank to pay off account in full, they were willing to waive $25 late fee, they gave me the total and put it through. A few days later I noticed it had not gone through electronically, called them they tried again, same thing. I had funds not sure why,,they were not very helpful. So I posed them a check, again they told me the amount to pay in full, I sent it to them,and closed my account, now I am getting billed for late fees, twice, they say I had a late fee, I did, but they waived it for the once time, I was never late before this was my first bill!! I paid off the amount in FULL they told me was due, now they are trying to get more money from me that I dont owe and the longer it goes on the keep adding more late fees for the late fees. The refuse to pass me on to a superior and insist this is my fault. They are shady and criminal, they are trying to make me pay for something I should not have to, the account was closed, check cleared for amount in FULL !! They are totally ripping me off and hoping I will cave and pay them for nothing for stealing my money!!Desired Settlement: I want them to stop billing me for late fees when I paid the account off in full and the late fee they are speaking of was originally waived!! I also want them to be reprimanded for shady, criminal business activity!!!!!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I only talked to a cust service low level person, when asked to speak to a [redacted] they told me it was not an option and they would have to call me back, so far I have not heard back from them or gotten a message . This is NOT resolved, they are charging me for late fees only, no purchases, my account was closed, paid in full and the late fee was waived, there should be no more charges of any kind on my account, I looked into other complaints about this same company and the tactics used on others are the same as they used on me!! Very unacceptable business practices. I will only be satisfied when they take the fees off they are charging me , my account is officially closed anyway, as I stated when I called they took the ONE late fee off and told me how much to pay to PAY OFF my account, I paid it OFF in FULL and they are sending me a bill for lates fees that were none existant, when I called they gave me the go around and go around and go around, to make me pay them, hoping I would just give up, thats how they steal from people, but instead I asked to speak to a [redacted] and they said I couldnt!!! I told them I would report them, and I have, I want them to stop charging me, my account is closed and was paid OF! They are hassling me and its that borderline criminal behavior!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have filed a compaint against the Citibank Call Center in [redacted]..They are charging me over and over for a late fee I did not concur..I DID pay my account off in FULL however and asked that it be closed. The original late fee was waved, there is absolutely Zero justification for any late charges..since I requested my Full Balance amount that was needed to pay off the account in full and close it,,as I have done, a couple months ago, they keep sending me inccuring charges that is basically a 25 late charge they keep adding on to, I tried to talk to them but they are trained to ignore and confuse the consumer and give us nothing but crap, they wouldnt even put me thru to a [redacted] stating its not how they operate..I have now just gotten the 3rd bill for the original 25 late fee the bill is now up to 87 dollars, even tho my account was closed and paid in full before they sent me this bill..it makes no sense. They need to stop harrassing me, my only avenue was to file a complaint with you and from the response I am barely getting from them they are continuing to ignore and bully me..please get this BULLY company to withdraw their bogus charges..its criminal they should not be allowed to be in business and treat ppl this way. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased from [redacted] on their credit card. Did not receive a bill, or phone call, or U.S. Mail, or email. I forgot about the purchase until applying for a loan on a house. I was told of the bill from a loan officer. I called the credit card company and made a over the phone payment. Paid the amount in full. The next month I received my first bill through the mail. It showed the amount I paid, than showed a reversal on the payment. still no notification from them, no explanation. Called and paid it off again. They dropped all late charges, gave me a $60.00 credit, but would not remove bad credit on my credit score. Because of this my credit score is to low. I am out $7000.00 plus on appraisal surveys and other charges. [redacted] refuses to do anything, they say I was still 90 days late.Desired Settlement: Credit score cleaned up, charges made up I'm out.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: This is my 13th request with [redacted] RE: Account # [redacted] $6321.00This is not my account nor am I responsible for it. It is under [redacted]. I have written serveral letter to [redacted] and [redacted], called them, faxed a letters to them, and even filed a dispute on my credit report. I want this item removed from my credit report immediatly and my name removed from account. [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A letter, phone call, and email stating this has been removed from my credit report and my name taken off this account immediatly.

Business

Response:

We have corresponded directly with our customer. They should receive our response within approximately 7-10 days. If you would like to further discuss the resolution, may I suggest you contact her directly?

Review: I applied for a mortgage with Citibank sometime in mid-October of 2013. I was pre approved for a mortgage and sent validating documents to Citibank. On Nov [redacted], 6 weeks after my original approval by my sales person [redacted], I was told underwriting is using the wrong income but they aren't going to change it. After a lot of phone calls I was able to establish what happened was Citibank felt my income had declined over the last 3 years and would only use my 2013 income and they only used commissions that were already paid year to date even though I was paid monthly commissions and I had 2 more months and checks to come. My complaint is that if this was Citibanks policy, then I should have never been put in the approval pipeline by my salesperson. At no time over the 6 weeks since my original approval did [redacted] tell me this was a loan that was in jeopardy of not being written. As a result I may lose the house I was purchasing and if I can get the house interest rates have gone up so I will lose a lot of money. I fully believe [redacted] was being dishonest and knew my loan wouldn't be approved but didn't care what problems it would cause for me. I was denied less than 2 weeks before my closing with no time left to get another loan in place to meet my contract dates.Desired Settlement: For Citibank to not allow there sales people to trick potential home buyers into thinking they have a loan and not giving them the loan just before closing. I would like my payment for my appraisal refunded as well.

Business

Response:

To Whom It May Concern:

This letter is in response to the November **, 2013, correspondence received from your office regarding your case number [redacted] for our client listed below.

Mortgagor: [redacted]

Property Address:

We have spoke to [redacted] directly on December *, 2013 to address his concerns. We have no record of receiving a signed authorization to release account information; therefore, we are unable to provide any details to you about our investigation. Please contact [redacted] and [redacted] directly if you require further information.

Should you need additional assistance regarding this matter, please contact the Executive Response Unit by telephone at ###-###-####, Monday through Friday, 8:00 a.m. to 5:00 p.m., CT. Thank you.

Sincerely,

[redacted] Executive Response Unit

Review: INTERNAL RECOVERY UNITSPECIFICALLY THE DIRECTORI received a bill from a collection agency for a ridiculous amount regarding a one year warranty for my treadmill.After spending more than one hour on the phone with Citibank clerks, they told me that every bill that Citibank sent to me was returned by the post office.I have lived at the same address for the past 15 yrs., and I always received my mail. I think that Citibank never sent out any bill, so they can accumulate fees & interest from consumers.I will be glad to pay the $68 of the original bill, but not the interest as I NEVER received any bill!!!!!PLEASE send me the returned envelopes to prove that a bill was actually sent out.Sincerely, [redacted] ALSO.....As of June **, 2015 is the first time I EVER received a bill regarding a warranty for my treadmill. [redacted] found me just fine even though they didn't have my apt. number, the name is the same, the address is the same; so this PROVES that [redacted] never sent me any previous bills, that [redacted] is claiming the post office returned.On the bill the account number for the credit card is different than the credit card that I have.DO NOT RUIN MY GOOD CREDIT FOR SOMEONE ELSE'S MISTAKE!!Desired Settlement: DesiredSettlementID: Other (requires explanation)

Don not ruin my good credit for someone else's mistake!

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: really bad guy and bad service which was the first time I met in citi bank. strongly request citi bank found this guy and train her

9/** about 9:30am, I can't login to my citi online banking for some reason.

I use the phone [redacted] to call citi bank ###-###-####, the associate in credit card department was very nice, she couldn't pull out one of my credit card account so she transferred to her [redacted]. The manger was nice as well.

She help me close my citi [redacted] account. when I ask her why I can't login to the online banking. she transferred to the technical department, this guy's told me her name was [redacted], I asked her to spell to me, but she didn't. this guy [redacted] didn't allow me speak, and she kept broken my word when I spoke. I felt very upset and asked her to transfer to her manger. but she didn't and hang up the phone around 9:56am

The guy thought she didn't spell her name to me and she might told me the wrong name, [redacted] wasn't her name, and I couldn't find her to complain.

really bad guy and bad service which was the first time I met in citi bank. strongly request citi bank found this guy and train her, she need to say apologize to me and improve her service.Desired Settlement: strongly request citi bank found this guy and train her, she need to say apologize to me and improve her service. additional remarks: 11/** after speaking with a couple associate and one of the [redacted] in citi bank as I called [redacted] The [redacted] promised me to use override shipping to mail the new debit card to my new address which he had updated for me, which is [redacted]. However, so far until 12/** I do not receive the debit card. What's happening in citibank banking service? Citi credit card service is much professional and better than citi banking. I request to renew my citiforward credit card, the [redacted] promised me she would ship the card to me by two days shipping.

Business

Response:

We will corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.