Citi

Review: I applied for a [redacted] Thank You Preferred card since they are advertising that I can earn 20,000 bonus rewards points if I spend $1,500 in the first three months. Up until now, that information can be seen in their website. I got approved and spend $1,500 in just a few weeks and was waiting for the 20,000 bonus points but when I called customer service, I was informed that I am not enrolled to that promotion. I got transferred back and forth to customer service and rewards services but nobody, even the managers can't figure out why I am not enrolled and why they can't enroll me. I was advised to just re-apply for a new [redacted] Thank You Preferred Card. Basically asking me to spend another $1,500 to get the bonus points. I don't understand why nobody in numerous people that I talked to can help me or figure out how they can enroll me to the promotion. I have never had a [redacted] Thank You Preferred card before and I am qualified for that promotion.Desired Settlement: I just want to get that 20,000 bonus rewards points for spending $1,500 in less than three months.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got a call from [redacted] executive office and was told that the 20,000 bonus points will be added to my account. Though I'm still waiting for those points to be reflected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have just discovered that I have been automatically renewed and billed annually for 20 years through my credit card (Citi Card) for a roadside assistance service with AutoVantage I apparently signed up for on June **, 1994. According to AutoVantage I was signed up through a promotion offered by Citi Card. I have no memory of signing up for this promotion for roadside assistance service. I have been a AAA member since around that time when I bought my first car, so had/have no need to sign up for a duplicate roadside assistance service.

I discovered this on Thursday, October **, 2013, when I happened to open an envelope from AutoVantage informing me of my automatic renewal at the $119.99 annual membership fee. I now vaguely remember receiving other envelopes from AutoVantage, which I always threw away in the trash, thinking it was junk mail. Again, as I am a AAA member, I was completely unaware that AutoVantage was anything but junk mail.

Upon learning of my account with AutoVantage, I immediately called and closed it. This is how I learned that I had been signed up on 6/**/1994 through some kind of a promotional offer by Citi Card. AutoVantage has closed my account and said they would credit this last annual fee of $119.99 but not the more than $2000 I have paid in annual renewal fees over 20 years.

On Sat Nov *, 2013, I called Citi Card's Customer Service to ask them how this happened. They claim they will not be able to find out about my original enrollment in AutoVantage because it was so long ago and they may not be able to access these records. They have given me a street address for Customer Service with no phone number so that I can write to them by mail. I plan on writing them to find out more information about the promotion I signed up for. However this sounds like a big run-around to me and gives me no confidence that they will even look at my letter. The claim that a company as big and sophisticated as Citi Card is unable to access its own archives is ridiculous. They also agreed to credit me for this years annual fee of $119.99 from AutoVantage, but not the other 20 years worth of annual charges as I am only allowed 60 days to dispute a charge, even if I never noticed the charge before.

I asked Citi Card how, despite the fact that Citi Card issues me with a new credit card and new credit card number every few years (this seems to be standard policy), AutoVantage has been able to continue to bill me without interruption when other businesses, such as my local rowing club, are not able to bill to the new credit card without calling me in person to ask for my new number. The point is, that this changing credit card number should interrupt automatic billing in perpetuity.

The customer service representative told me that the difference is that local businesses such as my rowing club probably did not sign up for a service with Citi Card to allow them to automatically continue billing me even when the credit card number changes every couple of years. For those paying corporations, such as AutoVantage, Citi Card gives them my new credit card number whenever it changes.

I dispute this service that Citi Card provides paying businesses to share my changing credit card number with them without my active authorization so that these businesses can continue to automatically enroll me in services in perpetuity, whether I want them or not. This is a service that Citi Card claims is for my convenience. However, in reality Citi Bank is making a proffit, sharing my changing credit card information with businesses who pay for this service so that they can continue to bill me forever for a service without my active consent. The money situation is that Citi Bank has made a proffit by offering this service to AutoVantage for a fee, while I have been charged more than $2000 over the course of 20 years ($119.99 per year for 20 years) for a promotion I don't remember signing up for, never used and don't want.

After learning this, I asked Citi Card to never again automatically share my changing credit card information with any automatic billing customers. I have now learned that apparently there is a setting on my account that allows Citi Card to share my account information with automatic billing customers who buy this service from Citi Card..... and that this is a setting I can opt out of now that I know about it. So this is what I have now done.

This is my second dispute with Citi Bank. Apparently the default account setting allows Citi Bank to share my changing account information with businesses. I think the default setting should be the opposite.

Ideally I would have noticed this sooner, however, we live in an age with an over abundance of junk mail, e-mails and scams which are very hard to keep track of. Citi Card was the first credit card I ever signed up for when I was about 20 years old. It is practically the only one I ever use. In general I have been very happy with Citi Card's service. I appreciate that they re-issue credit cards on a regular basis to cut down on fraud and have called me when strange charges appear on my card... which is usually when I am travelling and forgot to tell them. Given how busy and full of information the world is, I usually trust Citi Card is watching for fraud. This situation blind sided me and seems to be the unneccary result of Citi Card's faulty auto renewal policy. The Citi Card policy of re-issuing credit cards every couple of years should have prevented the continual auto-renewal of AutoVantage's service without my active consent. The most I would have paid for an unwanted service that was being automatically renewed without my knowledge or active consent would have been 2-3 years worth of fees. AutoVantage's annual renewal should have been interrupted by the periodic re-issuing of new credit cards. At that time, AutoVantage should have had to ask me, not Citi Bank, for my new credit card number. Instead, because Citi Card continued to share my new credit card information, I have now paid 20 years worth of fees adding up to over $2000 for a service I have no memory signing up for, never used and don't want.Desired Settlement: I would like the following:

1. I would like to be refunded for every year that the AutoVantage policy was automatically renewed without my active participation in this renewal.

2. I would like Citi Cards to donate to a charity of my choice the sum total of 20 years worth of fees they received from AutoVantage for the service of sharing my changing credit card information with them without my knowledge.

3. I would like Citi Cards to change the Default setting on customer accounts to require customers to play an active role in renewing their authorization for automatic billing when the credit card number changes on the account and to stop selling changing credit card information to businesses without active customer participation.

Please let me know of your progress

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding the annual AutoVantage charges billed to your account.

AutoVantage is a service that offers members substantial discounts on the purchasing and maintenance of vehicles, Our records reflect you enrolled in the AutoVantage program in June 1994 via a telemarketing call. A recording of this call is no longer available due to the length of time that has elapsed since your enrollment. Your enrollment in AutoVantage has been cancelled and a $119.99 credit was applied to your account for the AutoVantage charge billed on October **, 2013. We respectfully decline your request for additional credits.

I understand you have concerns that your account was billed for renewal charges, even though you did not provide your current account number to the merchant. Because AutoVantage is an affiliate of Citi, we are able to provide them with your account information.

The Automatic Billing Updater (ABU) is a secure method through MasterCard for merchants to bill an account on a recurring basis. Citi provides updated account Information to participating merchants and vendors through the ABU. This reduces issues related to account number and expiration date changes and allows uninterrupted service. Citi does not receive funds from the merchant that is enrolled in this MasterCard service. Your account has been opted out of the ABU process.

I appreciate the opportunity to respond to your inquiry.

Sincerely,

Review: I just opened up my card with Citi back in September this year. I am a single mother going through a divorce with a child with problems. I found a place for my son and I to live. I had just given my lawyer a lump of money, so I did not have the money for first months rent and deposit until my next paycheck. I decided to use one of the checks for my credit card to make a living condition happen for us. I also used the card for a large purchase. Before the check got deposited the large purchase hit my card first and automatically Citi shut my card off without contacting me. I found out by trying to log into their website to pay the bill. It took me four times calling on Nov * to get someone to "help" me. Then I found out the card was still not turned back on due to the check tried to be cashed and again Citi denied it. So my first months rent and deposit got rejected due to Citi's inability to restore my account. I now look like an unreliable tenant to my landlord. I called Citi again to request an email stating that this was not of my fault, but Citi's to give to my landlord. The first man to help said he could do that, but it would be a 24-48 hour wait. I called back later on the Nov * around 2030 central time to request something to be expedited faster than that since I was meeting with my landlord to pay him cash on Nov * at 1630. The gentleman I spoke to then said that he could not help me. The only way he could get me a letter would be fax due to Citi could not send out emails. I then requested to speak with his manager and he told me that he did not have anyone over him to direct me to and that no one would help me.Desired Settlement: I want an email stating that it was of the mistake of Citi that my funds were denied on part of them putting a fraud alert on my account and not knowing how to remove it properly. I do not want a generic email either. I want it to be direct and to the point on what has happen. I want to be able to show my landlord that I am not an unreliable tenant.

Business

Response:

Dear [redacted]:

We recently received an inquiry on your behalf from the New York Revdex.com regarding the above-referenced account.

I certainly regret the incorrect information that was provided to you in my November **, 2013 letter regarding the decline of your $1,500.00 balance transfer check. I have confirmed that the check was declined because your account was closed at the time it was presented for payment. The account was closed by our Fraud Early Warning (FEW) area because we were unable to verify your account I nformation. The account was reinstated on November *, 2013 after our FEW area spoke with you and confirmed the validity of the account. It was subsequently closed at your request on November *,2013.

Thank you for taking the time to bring your concerns to our attention. I appreciate the opportunity to respond to your inquiry.

Presidential Communications

Review: I am writing because of a customer issue I experienced on Saturday, June **, 2014.

On that day, I made two phone calls to customer service.

I made the first phone call at approximately 4:30pm eastern time after calling the customer service telephone number ###-###-#### written on the back of my Citi Forward credit card. This credit card account number ends in [redacted].

During this first call, I was quoted a ThankYou points balance on my Forward card of more than 121 thousand points. I request that you please listen to the recording of that call to verify that points balance.

I made the second phone call to customer service at approximately 5:31pm eastern time after calling the customer service telephone number ###-###-#### written on the back of my Citi Thank You credit card. This credit card account number ends in [redacted].

During this second call, I was quoted a ThankYou points balance on my ThankYou card of 6,161 points.

I requested that the ThankYou points balances on my Forward and ThankYou cards be combined. Unfortunately, however, the customer service representative that I spoke with did not correctly combined the points balances because she did not let all of the points in my Forward account balance calculate properly. Because of her error, my combined points balance ended up being 123,868 ThankYou points. This is far lower than the 128 thousand point balance that it should have been.

The customer service representative claimed that she did not make a mistake. I then asked to be transferred to a [redacted], and was transferred to [redacted].

I explained the problem to [redacted] and [redacted] said that she would write a note and that someone would listen to the recording of my first telephone call to verify the points balance and then get back to me in a few days.

However, more than one month has passed since that time and I have not heard back. Also, I see that my points balance has not been corrected.

My points balance should be somewhere between 127 thousand and 128 thousand as of June **, 2014.

Please correct this error and please listen to the recording of my first telephone call with customer service on June **, 2014 at approximately 4:30 pm eastern time.

If you have any questions, please call me. Thank you for your help.Desired Settlement: I believe that 25,000 ThankYou points would be a fair resolution to this problem.

It would consist of 20,000 points for the time I spent speaking with customer service and in drafting this complaint with the Revdex.com.

It would also consist of 5,000 points to reimburse me for the approximately 5,000 points that was lost due to the customer service error on June 28, 2014.

Thank you.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I had made a very large payment back in the middle of June. I had called so they could allot the payments to the promotional balances expiring first because they applied it a balance they had 24 months no interest. I guess in the process they had to reverse the entire payment to possible redo when it went. But have NEVER put the large payment back on our account. So our balance shows way more then our credit limit allowance and we haven't been able to use our card for over a month and I use my card constantly because I am in construction. I have called various times each person saying they will take care of it and still nothing has been done. I am extremely frustrated this hasn't been resolved.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like our large payment to simply be posted onto our account like it should have been. Its like they took our money and won't credit our account. Its very wrong!

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Thank you,

Review: September *, 2014[redacted], [redacted], Credit Marketing(The Home Depot Credit Services[redacted]Dear [redacted],Yesterday my wife received a "Pre-Selected" application in the mail. As her husband, I already have a credit card whichshe is authoriied to use. However, I want my account [redacted] closed immediately.I was always pleased with your service in the past, but I find it ludicrous that your cumulative 2 year interest rate ended up being SO% of my balance. I understand that the balance was due before it could be assessed to the account. it was my fault that I thought it was due before the September payment so $1900 was added to my balance of -$4000 on the August statement.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The entire balance has been paid in full and as I stated above I want the account closed immediately. To compound theissue is the ..recent breach of your accounts. Please do not send either of us any more mailings.Respectfully irritated,[redacted]CC Revdex.com /Attorney General

Business

Response:

Thank you for your communication regarding [redacted]'s Home Depot account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] within the next 7-10 business days.

Review: I was informed by a representative named [redacted] that she waived a fee for $54.50 that was for the billing period of 07/**/14 thru 08/**/14. Well my account was never waived; when she specified my account will be credited for the amount of $54.50 within one to two billing cycles. And she lied blatantly to me. And her [redacted] was completely disrespectful to me and insisted she could care about my credit or issues. Because of such disrespect when my account is paid in full. I leave Citibank all together and inform everyone not sign up for card services with the corporation. The last four of my credit card account is [redacted].Desired Settlement: DesiredSettlementID: Refund

All I want is the 54.50 to be credited to my account as originally stated , I cannot believe the disrespect I received its unbelievable..Warm Regards,[redacted]

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I opened a new [redacted] Credit Card and made purchases of approx $4000 in early summer. I never received any bills, phone calls or messages regarding the account. On October **, 2014 I called [redacted] Consumer Credit Services at ###-###-####. I discovered that Citibank had incorrectly entered my zipcode and was thus sending the bills to the wrong address. Having admitted fault, Citibank reversed the late charges and asked that I bring my account current by making a payment of about $325 over the phone, which I did. I am very concerned about my credit. Prior to [redacted] my credit score was 849 out of 850. I have never missed a payment or been late. I was told they would contact the credit reporting bureaus. After work the next Monday I started receiving calls from the United Collection Bureau. I called Citibank again was was told things were being addressed. These calls continued despite my continued daily calls to Escallation Specialists at Citibank. Finally [redacted] (employee #[redacted]) connected me to a [redacted] who assured me the calls would stop (11/*). I then received a demand notice in the mail on 11/* from UCB despite the fact that Citibank had admitted they were at fault in having sent the bills to the wrong address. The [redacted] I spoke with on the evening of 11/* ([redacted], employee #[redacted]) at [redacted] Credit Services did not understand why my account was in the hands of the collection agency. He looked at the account and saw it as being paid current thru December, no late fees etc. He suggested I contact Citibank's Recovery Dept, ask a [redacted] to review the notes on my file and have the account returned to Citibank so I would recive bills thru Citibank/[redacted] and not thru a Collection agency.

Today 11/* I spoke with [redacted] employee #[redacted] at Citibank's Recovery Dept. He informed me that while Citibank had made the error in sending the bills to the wrong address, I needed to fax a complaint to a 'dispute' department at Citibank.

I have done no wrong. I discovered an error at Citibank and made a payment as requested. I have an account which is current. I cannot waste any more of what little free time I have dealing with an organization that will not take responsibility for it's actions. I have been treated like a criminal and a deadbeat.Desired Settlement: I am very concerned that my credit has been completely destroyed because of a mistake made at Citibank.

I would like a letter of stating that Citibank was in error and what action has been taken to ensure my credit history remains clean.

I would like a letter of apology for Citibanks inability to take corrective action without making me spend hours on the phone trying to correct their mistake.

I would also like my account returned to Citibank so I can make payments.

I will not send a payment to a debt collector.

Business

Response:

Thank you for your communication regarding [redacted]' [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: Credit Card Loan Sharking Thieves

I came in to get two new tires and alignment and was TALKED INTO getting a credit card. The bill was 154.22 and I paid 154.22 when the bill came in the mail a few weeks later.

Fast-forward three months and they send me a bill for two late fees totaling 60 dollars on an account I had paid off.

There customer service was worthless, they refused to waive the inappropriate fees and lied throughout the conversation repeatedly.Desired Settlement: I want the late fees refunded in full.

Business

Response:

Thank you for your communication regarding [redacted]s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: We ([redacted] & [redacted]) are writing this complaint to request a reduction of our current APR of 14.99% to a more reasonable rate of 8.75% so it is more in-line with the current market rate and [redacted]’s credit score of 780.

Since 2010, we have tried on numerous occasions (via email, telephone and fax) with CitiBank to obtain a more reasonable APR that is below 10%, but to no avail.

Since 2004, we have been long-standing customers with Citibank for the last 10 years and would appreciate them to consider a lower APR. During 2004, [redacted] was fighting for our country in Iraq during Operation Iraqi Freedom 2 (OIF 2) and occurred a head injury from an enemy explosion that has left him 100% permanent disabled. We feel that having an APR rate above 8.75% is unjust considering we have excellent credit with on-time payments (never been late once to CitiBank) and [redacted]’s service to country.Desired Settlement: An immediate APR rate changes to 8.75% from the current rate of 14.99% for all purchases.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I was charged a finance charge on a 0% promotional balance.Desired Settlement: Dismiss finance charge.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I have a card with Citibank with purchases from [redacted] in Houston, TX. Over the course of 2 years we have paid this bill down substantially. The balance was a little over $3,000.00 back in 2013, during that year I was laid off from work and with my severance I paid a lump sum of $1,700.00 dollars. I have paid over $1,000.00 in 2014 to get the bill down to an amount to where I could pay it off. 2014 was a tough year, my father-in-law had to move in with us because he is currently unemployed and my wife suffered a very bad miscarriage. I currently work overseas and I have a family of 6 that I am trying to provide for. My wife as sent a minimum of $50.00 a month, which is all that we could afford with an extra mouth to feed and medical bills. We have talked with Citibank and our bill is back up to $1,300.00 with a good chunk being late fees. Citibank has harassed us over and over and all we want to do is pay-off the balance. Please remove the late fees!!! We have made every effort possible to take care of this.Desired Settlement: Please remove the late fees. We have paid so much money already and have made every effort to work with Citibank. The late fees are ridiculous and out of control even though we have made payment of $50.00 a month sometimes $100.00.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I was making a big purchase at [redacted] store at zip code [redacted] and cashier offered a [redacted] credit card with 6 month deferred interest. I was going to make a few more purchases over the next few months because I was doing home improvement and thought that it would be a good deal to have no interest on purchases for the first six months from the opening an account. Unfortunately, the [redacted] employee failed to tell me that I will only have a deferred interest if every time I shop at [redacted] I spend $299 or more. I sounds like a good scam to me. I called card services and they had to explain to me that even though it doesn't say on my statement, but EACH purchase needs to be $299 or more to qualify. If I was told this initially, I would not have agreed to open the card.Desired Settlement: DesiredSettlementID: Refund

I would like to have interest charges removed and I am planning to pay off the balance on my card within the next 1-2 months and close it for good. Keeping the card makes absolutely no sense to me with this type of a "promotion".

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: I rented a car in early summer in 2014. Picked it up in Louisville KY and returned it in Charleston SC a month later.

I was DOUBLE billed for this car. I suspect that they swiped my card to charge me and then realized that I had kept it an extra day (I had confirmed via phone in advance that was OK under the daily rate). So they added the charge to my bill and re-swiped my credit card. EXCEPT they failed to remove the earlier charge. If you look at my bill you can see two charges on my credit card from the same rental company a few minutes apart.

I have ALWAYS told you I would pay the amount I legitmately owe. And I will NOT pay wrongful charges.

Your company keeps charging me the same wrongful charge again and again.

And they demand that I do all the legwork on the issue.

1) I am in Kuwait and can't afford to spend a couple hours on the phone at $5 a minute waiting for you to answer a help line.

2) I don't have the carbons of the car rental anymore. WHO keeps car rental carbons for months and takes them along when they move to another country?

3) YOU can provide the originals of the bills with my signature and we can talk. If you can't provide objective evidence that I agreed to the double billing, I won't pay.Desired Settlement: 1) I want [redacted] to remove the incorrect charges from my account.

2) I want a SIGNED letter from [redacted] that my account is settled in full and THEY are responsible for the error.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have done NOTHING other than send me form letters and the same old stuff. THEY keep telling me that I have to prove a negative, which is impossible.What I requested is that they remove the false, DOUBLE BILL. Instead they give me a "credit" and then re-charge me the same amount.I as still waiting for them to provide me objective evidence, such as certified copies of the charge slips with my signature, that the charges are valid.RECENTLY they have switched tactics. I PAID the valid portion of my bill, AND WROTE THEM A LETTER EXPLAINING the payment, and they applied that money towards the incorrect double bill.If you can't deal with this I will probably have to wait until they sell the debt, and then sue them in court.I am never going to pay the INVALID bill.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a lie.All they EVER do is send me the same form letters without ever dealing with the real issue or getting on the phone to fix the problem.My cell number is [redacted]. They have NEVER called me.They DEMAND that I call them international long distance, sit on hold for an hour or so before they fail to fix the problem.They DEMAND that I PROVE things that can't be proven, And they credited the payment I made to settle ALL THE OTHER charges to the wrong charges.If they call me with someone that can make a decision on the line, AND that has my account details open I would be happy to discuss their errors...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My [redacted] Credit card was used fraudulently. After investigation , the account was credited for everything but the interest and late fees.

My [redacted] Credit card was used fraudulently. After investigation , the account was credited for everything but the interest and late fees that accrued due to the fraudulent charges. I've called and wrote [redacted] numerous times and they still will not waive the fees that I don't owe since I never made the original purchases. I want them to credit my account and stop making harassing phone calls to me.

I sent a notarized affidavit to [redacted] disputing all charges, filed a police report with the [redacted] police department and talked to the local [redacted]. [redacted] and Citibank who handles their credit services still haven't credited the entire amount due to fraud.Desired Settlement: Credit my card balance to $0, close the line of credit, stop harassing me and take no steps to adversely affect my credit score. I did not make these charges.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have a balance on my [redacted] credit card managed by Citibank after repeated attempts to resolve this. The balance is for late fees and interest accumulated due to fraudulent use of my card. Citibank credited the fraudulent charges but still keeps trying to bill me for late fees and interest that I don't owe because I am not the one who made the original charges.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm still waiting for my credit score to be corrected as a result of this mess. When it is, I will call it good.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

We have responded to [redacted]'s additional concerns. If you would like to further discuss this correspondence, may I suggest you contact him/her directly?

Review: citibank credit card I used more than four years, and had to apply for a first credit card when applying for a credit card that pays 500, originally with the good, there is time to deal with things, there is a salesperson told me that your credit card use too much time, you should change a credit card, so I in April last year she helped me to cancel the original credit card, this changed now, had no problem, but this year, I was ready to buy the next one When a new car, car dealers has told me CITIbank 184.99 owe no further, I am very strange, so to the bank to ask what was going on, who knows just arrived in the bank ate a cold shoulder, the attitude of the salesperson to help me apply for credit cards 180-degree turn, We are not a credit card, said tube, put me in a small corner of the call to make my own, so I give myself credit card citibank call, then that is a department pushed to another department and then pushed to another department, a variety of push I have been hit more than 1 point from three points, the last phone calls, or they shut themselves off because they work, and things looked not resolved, I should think of a way, so I find the staff to come and help the bank to ask, Who know the employees of the bank proposed to put money in the future on the phone, when I feel right, because after all the money I do not know whether the consumer, why I should have, I still put the money back, and other statements over the years when I look, I'm really speechless, they say, when I canceled the card also produced 17.53 knife did not need to accompany written where consumption is going to pay anyway, and I did not receive any notice, Is this is your King regulations it? Then I'll clearly see the $ 35 monthly deduction until buckle my five months, and only then closed my account, halfway I have not received a letter, let alone of my credit. I deducted more than 100 credit points. The things I dealt with two months, and has been on the phone! ! I put the money in your bank, regardless of anything, to find the relevant departments have not found a thing dragged on for 2-3 months, I really have no way

Product_Or_Service: credit card

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Things have developed to this point, I do not intend to do too much money should I pay for those who do not have paid me too, but I only requirement is to put my credit card company gave me, because this is not my wrong, I should pay the money already paid in full, as early as April last year has been paid, the bank is simply too irresponsible to do so, I recommend the bank to give me a talk! Returned my credit points

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I have had a credit card through [redacted] for years, and I was shocked when I received a letter from a creditor for $365.86. From what I can remember last, my balance was $0, and a payment to pay off the balance of $71.08 was given to you on 10/*/2014. But the card was closed sometime and a new card was given to me between September-October 2014.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like a clarification of both of the accounts mentioned, and why a new card was issued to me and then an old account sent toi collection. If I owe anything, I would like to be told what was purchased, and a balance. This does not make sense. I don't owe anything, and should not have been sent to collections at all.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] accounts. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.[redacted]Executive Response

Review: I filed rebates for [redacted] phones purchased in Feb 2014. I filed the rebate for two rebate cards for $200 each in the required time frame. I never received the rebate. After calling [redacted] and getting the run around, I was finally provided the number to Citi Prepaid Cards. I called today and was told that the card expired in October of 2014 and cannot be refunded. I'm pretty sure the company never sent the cards out originally because they did not want to provide the rebate. I tried to contact the correct company, but was given the run around by [redacted] and Citi. I feel the error is not on my end and I should receive the two rebate cards totally $200 each. I followed all the steps I was supposed to and I am now being nickle and dimed unfairly. Poor customer service all around!Desired Settlement: I would like my two rebate cards for $200 each.

Business

Response:

Tell us why here...[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on February **, 2015 from [redacted] regarding an expired promotional prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.

Upon review, Citi Prepaid Services determined that the promotional prepaid card that [redacted] inquired about was issued on April *, 2014 with an expiration date of October **, 2014. In accordance with applicable law and regulations, the expiration date is embossed on the front of the cards; displayed on the cardholder materials (i.e., “valid thru 10/**”); disclosed in the terms and conditions that accompanied the card with an explanation that the funds would no longer be available after the expiration date.

[redacted] also indicates that two promotional prepaid cards were expected and she had only received one. [redacted] would only be able to provide information as to the status of this second rebate as Citi Prepaid Services does not have that information. We have been unable to reach [redacted] in calling the number on file for her; messages were left on February ** and **.

We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI in fact did not receive any cards. Citi stated I received one reimbursement card and not the other, that is untrue. I am not sure how I am supposed to know that the cards expire after 6 months and that they are non-refundable after that point if I never received the cards with that information. I am also wondering how I am supposed to know the replacement process when again, that information accompanies the cards that I never received. I am still waiting for TWO rebate cards for $200 each that Citi never sent me. I completed all of the steps I was supposed to complete and Citi failed to complete their part. I did call back when called by Citi and continually received a voicemail. I feel that Citi is being unfair by not sending the cards and then expecting me to know their process when I have been presented no information. It is clear Citi is only out for profit which is why they are trying to withhold the rebate cards when I followed all appropriate steps to receive them. Unfair and paints Citi in a very poor light.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on March *, 2015 from [redacted] regarding two promotional prepaid cards issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.

Upon review, Citi Prepaid Services determined that only one promotional prepaid card had been directed by [redacted] to be sent to [redacted]. This card was issued on April *, 2014 with an expiration date of October **, 2014 in the amount of $200.00. [redacted] adamantly expressed that the one card was never received. As a one-time courtesy, the card was reissued to the address on file.

For the second card, Citi Prepaid Services could not locate any information in our system. [redacted] indicates that she will research the documentation and follow up with [redacted] for the status.

We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Review: I reported fraud on my account with [redacted] credit after receiving a bill from 4 months past from a state I don't live in.

A Fraudulent charge has been made on my account and [redacted] credit services are charging me interest on those fraudulent charges. I have requested all past statement for the last year and any proof of debt. [redacted] credit services provided incomplete records of past statements. The receipt they provided for this fraud was dated for a day I was working 27 miles north Carlin, NV. The receipt also lists the location as Billings, MT this trip would be 11 hours and 19 minutes out of my way and I would have to be in two places at once. I paid the fraudulent charge to protect my credit during my home purchase. they owe me over $300.Desired Settlement: credit all late charges on the fraudulent charges. refund the amount of the fraudulent charge.

leave the account closed as I will never be using [redacted] or [redacted] credit services again.

Business

Response:

We are responding directly to [redacted] regarding his concerns. He will receive our response by mail in 7-10 days. If you would like a copy of our response you will need to contact [redacted] to make that request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been in contact or been contacted by Citi in regards to the documentation requested about the account for [redacted]. I would still like the copies of my statements from June 2014 to the date in which they closed my account and the address they were sent to as it was not my address. Also I still need the receipts in order to write my letter addressing the fraud on my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have mailed another copy of our response to [redacted] at the address he provided on his complaint. He should receive it in 7-10 business days from today's date.

Review: I have 3 charges that I got credits on my charge card due to items not received. I contacted [redacted] when the 3 packages were not received and I was told to go directly through my bank. I did do just that. The credits were given back. I guess then citi-prepaid got further information from [redacted] showing the orders placed. I do not dispute placing the orders. The problem is I NEVER RECEIVED ANY OF THE ORDERS. Now the charges that were once credited have been rebilled and I am being told by my card holder to contact [redacted] directly to make the credits happen this time.

You will see that I have placed orders since but now I have everything shipped to my place of employment and with signature required so I am assured the packages are now received.

Citi keeps telling me they mailed additional paperwork out that I NEVER RECEIVED. They also keep telling me to have the merchant credit. I have opened a Revdex.com against the merchant and they said the card holder has to make the credit.

I have paperwork I can send that shows all my communications.Desired Settlement: I just want the credits put back on my card and everyone keeps pointing to someone else to do it or says they can't.

$70.65 order [redacted]

$78.42 order [redacted]

$111.06 order [redacted]

Total 260.13

Business

Response:

[redacted]

To Whom It May Concern:

Citi® Prepaid Services received the complaint submitted on March **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner.

[redacted]’s complaint describes three charges made to [redacted] where the items were not received. Her complaint also indicates she has contacted the merchant and the merchant directed her to Citi Prepaid Services for resolution.

Upon review, our records indicate on 01/**/2015 we processed the dispute and issued a provisional credit to your account for $149.07. On 02/**/2015 the merchant provided documentation to support the charge, which was sent to [redacted] with a new dispute letter. The letter stated the charge would be rebilled if an updated dispute letter was not received within ten (10) days. On 03/**/2015 the charge was rebilled because a response was not received. Citi Prepaid Services no longer has any recourse to assist with this dispute. If [redacted] still disputes the charge she will need to contact the merchant to resolve the dispute. Per her request we have sent a letter with a copy of the letter that was prepared 02/**/2015, and mailed 02/**/2015.

We have been unable to reach [redacted] to further review her questions or concerns, attempting to call the number on file and leaving messages.

We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received one email with the paperwork that was NEVER sent to me and NOTHING telling me what to do. I have talked one time to [redacted] with NO other conversations.I responded to the email with no response back from either the sender or [redacted].The credits still have not been put back on my card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Tell us why here...[redacted]

[redacted] To Whom It May Concern: Citi® Prepaid Services received the additional concerns submitted on April **, 2015 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. Citi Prepaid Services spoke with [redacted] on April **, 2015. The cardholder acknowledges that she authorized the charge, but that she did not get the goods or services that she ordered and paid for. [redacted] has affirmed that it did deliver the goods/services that cardholder ordered. Citi Prepaid Services no longer has any recourse to assist with this dispute as the merchant has responded. If [redacted] still disputes the charge she will need to contact the merchant to resolve the dispute. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

[redacted](P) ###-###-####(F) ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

very unsatisfied with everything that has happened. I will continue to write letter and go to media.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,