Citi

Review: My [redacted] Credit card was used fraudulently. After investigation , the account was credited for everything but the interest and late fees.

My [redacted] Credit card was used fraudulently. After investigation , the account was credited for everything but the interest and late fees that accrued due to the fraudulent charges. I've called and wrote [redacted] numerous times and they still will not waive the fees that I don't owe since I never made the original purchases. I want them to credit my account and stop making harassing phone calls to me.

I sent a notarized affidavit to [redacted] disputing all charges, filed a police report with the [redacted] police department and talked to the local [redacted]. [redacted] and Citibank who handles their credit services still haven't credited the entire amount due to fraud.Desired Settlement: Credit my card balance to $0, close the line of credit, stop harassing me and take no steps to adversely affect my credit score. I did not make these charges.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still have a balance on my [redacted] credit card managed by Citibank after repeated attempts to resolve this. The balance is for late fees and interest accumulated due to fraudulent use of my card. Citibank credited the fraudulent charges but still keeps trying to bill me for late fees and interest that I don't owe because I am not the one who made the original charges.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm still waiting for my credit score to be corrected as a result of this mess. When it is, I will call it good.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

We have responded to [redacted]'s additional concerns. If you would like to further discuss this correspondence, may I suggest you contact him/her directly?

Review: I was charged a finance charge on a 0% promotional balance.Desired Settlement: Dismiss finance charge.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I rented a car in early summer in 2014. Picked it up in Louisville KY and returned it in Charleston SC a month later.

I was DOUBLE billed for this car. I suspect that they swiped my card to charge me and then realized that I had kept it an extra day (I had confirmed via phone in advance that was OK under the daily rate). So they added the charge to my bill and re-swiped my credit card. EXCEPT they failed to remove the earlier charge. If you look at my bill you can see two charges on my credit card from the same rental company a few minutes apart.

I have ALWAYS told you I would pay the amount I legitmately owe. And I will NOT pay wrongful charges.

Your company keeps charging me the same wrongful charge again and again.

And they demand that I do all the legwork on the issue.

1) I am in Kuwait and can't afford to spend a couple hours on the phone at $5 a minute waiting for you to answer a help line.

2) I don't have the carbons of the car rental anymore. WHO keeps car rental carbons for months and takes them along when they move to another country?

3) YOU can provide the originals of the bills with my signature and we can talk. If you can't provide objective evidence that I agreed to the double billing, I won't pay.Desired Settlement: 1) I want [redacted] to remove the incorrect charges from my account.

2) I want a SIGNED letter from [redacted] that my account is settled in full and THEY are responsible for the error.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have done NOTHING other than send me form letters and the same old stuff. THEY keep telling me that I have to prove a negative, which is impossible.What I requested is that they remove the false, DOUBLE BILL. Instead they give me a "credit" and then re-charge me the same amount.I as still waiting for them to provide me objective evidence, such as certified copies of the charge slips with my signature, that the charges are valid.RECENTLY they have switched tactics. I PAID the valid portion of my bill, AND WROTE THEM A LETTER EXPLAINING the payment, and they applied that money towards the incorrect double bill.If you can't deal with this I will probably have to wait until they sell the debt, and then sue them in court.I am never going to pay the INVALID bill.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,[redacted]Executive Response Unit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a lie.All they EVER do is send me the same form letters without ever dealing with the real issue or getting on the phone to fix the problem.My cell number is [redacted]. They have NEVER called me.They DEMAND that I call them international long distance, sit on hold for an hour or so before they fail to fix the problem.They DEMAND that I PROVE things that can't be proven, And they credited the payment I made to settle ALL THE OTHER charges to the wrong charges.If they call me with someone that can make a decision on the line, AND that has my account details open I would be happy to discuss their errors...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have contacted them several times telling them to remove my name and address off their lists and they keep sending me letters, offers, etc. I do NOT want anymore mail from them and/or their affiliate companies. I have never done business with them nor do I want to. Also, I am on all of the opt out lists so they should not have my information in the first place. I am wondering how they got my information if I am on the opt out lists!? I want them to stop sending me mail (NO offers, prescreen credit offers, letters, mailings, etc). I do NOT want any mail from their company and/or their affiliate companies. I want them to remove my name and address off all of their lists immediately and stop contacting me. They shouldn't have my information in the first place since I am on the opt out lists!Desired Settlement: I want them to stop sending me mail (NO special offers, NO prescreen credit offers, NO letters, No mailings at all, etc). I do NOT want any mail from their company and/or their affiliate companies. I want them to remove my name and address immediately off all of their lists and stop contacting me and stop sending me mail. They shouldn't have my information in the first place since I am on the opt out lists!

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

We have reviewed the response made by the business in reference to complaint ID [redacted]. In their response it says "our customer" and we just want to clarify that we are not customers of Citibank.This resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a [redacted] charge card and have been doing business transactions with it for several years. In June I made a purchase that exceeded my credit limit. Instead of notifying me that I was over my limit and allowing me the option of cancelling the purchase, someone at either [redacted] or Citibank opened a loan in my name and put the overage in the new account. I never applied for this account. I was never given terms and conditions of the new account, which I did not open.

I continued to make payments on what I thought was my [redacted] account. From June until now the majority of my $200 payment (about $1,000!) has been going toward interest. I do not know the interest rate of this new account, for which I did not apply and have no paperwork.

I have made several attempts to get the interest rate lowered. Today I stayed on the phone for nearly two hours and was passed to at least ten departments, including the fraud department, and once to [redacted]. I spoke eventually to Dallas in Customer Service at Citibank. She advised me that she could close the account to stop accruing new interest. I would then be able to apply all of my $200 payment to the balance every month. She advised me that she closed the account, at my request. I asked for it to be retroactive to the date of my first attempt to lower the interest, for which she passed me to a new department.

Brandi in Client Advocacy Unit advised me that the account was not closed and there was nothing I could do but keep paying. There is no way I can ever pay this debt under the current conditions!

I believe the opening of this account constitutes fraud, since I did not initiate it.

I am requesting the Revdex.com investigate the entity who opened this fraudulent account. This does not seem to be a legal practice. It is very shady to me. I am requesting that my [redacted] account be closed so no new interest is added. I would be happy to pay the account off once the interest stops adding to it as fast as I can pay.

Thank you.Desired Settlement: Close my [redacted] account. Close this account for which I did not apply. Stop interest from being added. Apply the payments made between June and present to the principal on my [redacted] account. Advise [redacted] and Citibank that opening an account without an application from the person named on the account is illegal.

Business

Response:

We responded to the customer on January **, 2016 via the U.S Postal Service. The customer should allow 7-10 business days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.

Review: We ([redacted] & [redacted]) are writing this complaint to request a reduction of our current APR of 14.99% to a more reasonable rate of 8.75% so it is more in-line with the current market rate and [redacted]’s credit score of 780.

Since 2010, we have tried on numerous occasions (via email, telephone and fax) with CitiBank to obtain a more reasonable APR that is below 10%, but to no avail.

Since 2004, we have been long-standing customers with Citibank for the last 10 years and would appreciate them to consider a lower APR. During 2004, [redacted] was fighting for our country in Iraq during Operation Iraqi Freedom 2 (OIF 2) and occurred a head injury from an enemy explosion that has left him 100% permanent disabled. We feel that having an APR rate above 8.75% is unjust considering we have excellent credit with on-time payments (never been late once to CitiBank) and [redacted]’s service to country.Desired Settlement: An immediate APR rate changes to 8.75% from the current rate of 14.99% for all purchases.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: On 3/** Sear took $504.91 out my personal account illegally to lower my credit limitI called [redacted] after noticing they took a draft out my personal account in the amount of $504.91. I spoke to the supervisor and she stated that the phone rep set my account up for auto draft. I told her that I have never setup any my account on that and I pay all my bills through my online credit union bill pay. She put in a request to refund my $504.91, which they did on 3/**/15, however my question was why did I have such a high bill when I just paid $448.43 on 2/**/15. She said they lowered my account limit. I did not understand how they lowered limit with out informing me and by them lowering it it will show that I am over the limit. She saif she put a request in to correct this asap, However I get my statement and it shows I am still over the limit and $484.93 is due. I believe [redacted] is guilty of fraudulent business practices, because I called them and they said they cant restore my limit yet they said they would never lower available limits where it will show ones account is over. they took that money out my account illegally to show I was under my limit but then turned around and lowered it. They refunded my personal account but did restore my limit.Desired Settlement: DesiredSettlementID: Other (requires explanation)

restore my credit limit to show that I am not over my balance.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.The business reached out and called me to inform me that they restored my credit limit, I verified by calling my account and they did in fact restored my limit.

Sincerely,

Review: I was making a big purchase at [redacted] store at zip code [redacted] and cashier offered a [redacted] credit card with 6 month deferred interest. I was going to make a few more purchases over the next few months because I was doing home improvement and thought that it would be a good deal to have no interest on purchases for the first six months from the opening an account. Unfortunately, the [redacted] employee failed to tell me that I will only have a deferred interest if every time I shop at [redacted] I spend $299 or more. I sounds like a good scam to me. I called card services and they had to explain to me that even though it doesn't say on my statement, but EACH purchase needs to be $299 or more to qualify. If I was told this initially, I would not have agreed to open the card.Desired Settlement: DesiredSettlementID: Refund

I would like to have interest charges removed and I am planning to pay off the balance on my card within the next 1-2 months and close it for good. Keeping the card makes absolutely no sense to me with this type of a "promotion".

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: (Reference ID # [redacted] and [redacted]) Three Years ago I started a home improvement project with [redacted] to replace my cabinets and installation of a wooden floor in my kitchen. The project was just finished December **, 2015. I called Citi numerous times to dispute the payments associated with my job with [redacted] due to the delay in the completion of the work order. Citi refused to accept my dispute and refused to investigate or research the issue to assist in resolving the matter because their policy said that it was too long a period from the original purchase date. Had Citi investigated the situation they would have realized that this was a legitimate dispute that was still open and finally resolved on December **, 2015. To resolve this issue I expect the following:

1. Remove the account from collection

2. Delete the delinquency history

3. Credit back all related finance charges and fees

4. Re-submit billing as if the account opened on December **, 2015

5. Provide a credit to the price for the aggravation and inconvenience (incomplete kitchen) associated with this entire process from 2013-December **, 2015.Desired Settlement: 1. Remove the account from collection

2. Delete the delinquency history

3. Credit back all related finance charges and fees

4. Re-submit billing as if the account opened on December **, 2015

5. Provide a credit for the aggravation and inconvenience (incomplete kitchen) associated with this entire process from 2013-December **, 2015.

Business

Response:

We corresponded directly with the customer via the [redacted] on 12/**/2015. Please allow 7-10 business days for the consumer to receive our response. If you would like to further discuss the resolution, we suggest you contact them directly.

Review: [redacted] Master Credit Card Issue. I was told that I would have interest free for 6 month and found out I had been lied to. When I called I was told they could not review the information and there was no way to fix the issue.Desired Settlement: DesiredSettlementID: Other (requires explanation)

[redacted] Master Credit Card Issue. I would like my 6 months interest free as told when calling to find out about promotion.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thanks!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: sounds like they are blowing me off as all major business do. Not satisfied and believe that this system is flawed and failed to help with my resolve.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thanks!

Review: I had made a very large payment back in the middle of June. I had called so they could allot the payments to the promotional balances expiring first because they applied it a balance they had 24 months no interest. I guess in the process they had to reverse the entire payment to possible redo when it went. But have NEVER put the large payment back on our account. So our balance shows way more then our credit limit allowance and we haven't been able to use our card for over a month and I use my card constantly because I am in construction. I have called various times each person saying they will take care of it and still nothing has been done. I am extremely frustrated this hasn't been resolved.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like our large payment to simply be posted onto our account like it should have been. Its like they took our money and won't credit our account. Its very wrong!

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Thank you,

Review: Credit Card Loan Sharking Thieves

I came in to get two new tires and alignment and was TALKED INTO getting a credit card. The bill was 154.22 and I paid 154.22 when the bill came in the mail a few weeks later.

Fast-forward three months and they send me a bill for two late fees totaling 60 dollars on an account I had paid off.

There customer service was worthless, they refused to waive the inappropriate fees and lied throughout the conversation repeatedly.Desired Settlement: I want the late fees refunded in full.

Business

Response:

Thank you for your communication regarding [redacted]s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: Want the $100+ credit in my [redacted] account back?

Citibank never sent me a bill. So it kept tacking on late fee and a $10 credit protection (undisclosed) fee. So I payed the full amount when I discovered it. Now the $100+ credit on the account is inaccessible, because I closed the account. They haven't reimbursed me, sent me a gift card of that value or anything.Desired Settlement: I want the credit balance back. I am very very annoyed that since [redacted] went with Citibank, they do this late fee without notice or bill. So I will not do business with a bank we bailed out that behaves fraudulently like this. I ended my [redacted] credit line because of this behavior.

Business

Response:

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days. [redacted]Executive Response

Review: I've had a credit card with Home Depot which is Aldo under Citii bank. I've rarely use this card, but have made a few purchases over the past couple of years. A few months ago I made a $40 & $10 purchase. As with anything I figured I'd be billed and pay the bill. A few days ago I started receiving class from Citi bank, not knowing at the time they were affiliated with Home Depot. Thinking is was an solicitation, I didn't answer, but after couple of calls I decided to answer.

It was a computerized call about the balance. I decided to call a spoke with a representative. I advised the rep that I never received a bill, the told me that it was sent, I said I never agreed to accept email billing. I was being charged $60 in late fees and just wanted it removed and was willing to pay the past due amount. She said a government regulation wouldn't allow her to do it, which sounded strange. By the tone of her voice, I could tell she didn't want to help me. I believe this is a scam and away to collect money from myself and consumers in general. I hope you will look int this matter. I am available if you need further assistance.Desired Settlement: All later fees removed and a changed in policy.

Business

Response:

We will be corresponding directly with the customer has Citi has not received authorization from the customer to release information to your office.

Thank you

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I opened a new [redacted] Credit Card and made purchases of approx $4000 in early summer. I never received any bills, phone calls or messages regarding the account. On October **, 2014 I called [redacted] Consumer Credit Services at ###-###-####. I discovered that Citibank had incorrectly entered my zipcode and was thus sending the bills to the wrong address. Having admitted fault, Citibank reversed the late charges and asked that I bring my account current by making a payment of about $325 over the phone, which I did. I am very concerned about my credit. Prior to [redacted] my credit score was 849 out of 850. I have never missed a payment or been late. I was told they would contact the credit reporting bureaus. After work the next Monday I started receiving calls from the United Collection Bureau. I called Citibank again was was told things were being addressed. These calls continued despite my continued daily calls to Escallation Specialists at Citibank. Finally [redacted] (employee #[redacted]) connected me to a [redacted] who assured me the calls would stop (11/*). I then received a demand notice in the mail on 11/* from UCB despite the fact that Citibank had admitted they were at fault in having sent the bills to the wrong address. The [redacted] I spoke with on the evening of 11/* ([redacted], employee #[redacted]) at [redacted] Credit Services did not understand why my account was in the hands of the collection agency. He looked at the account and saw it as being paid current thru December, no late fees etc. He suggested I contact Citibank's Recovery Dept, ask a [redacted] to review the notes on my file and have the account returned to Citibank so I would recive bills thru Citibank/[redacted] and not thru a Collection agency.

Today 11/* I spoke with [redacted] employee #[redacted] at Citibank's Recovery Dept. He informed me that while Citibank had made the error in sending the bills to the wrong address, I needed to fax a complaint to a 'dispute' department at Citibank.

I have done no wrong. I discovered an error at Citibank and made a payment as requested. I have an account which is current. I cannot waste any more of what little free time I have dealing with an organization that will not take responsibility for it's actions. I have been treated like a criminal and a deadbeat.Desired Settlement: I am very concerned that my credit has been completely destroyed because of a mistake made at Citibank.

I would like a letter of stating that Citibank was in error and what action has been taken to ensure my credit history remains clean.

I would like a letter of apology for Citibanks inability to take corrective action without making me spend hours on the phone trying to correct their mistake.

I would also like my account returned to Citibank so I can make payments.

I will not send a payment to a debt collector.

Business

Response:

Thank you for your communication regarding [redacted]' [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: I reported fraud on my account with [redacted] credit after receiving a bill from 4 months past from a state I don't live in.

A Fraudulent charge has been made on my account and [redacted] credit services are charging me interest on those fraudulent charges. I have requested all past statement for the last year and any proof of debt. [redacted] credit services provided incomplete records of past statements. The receipt they provided for this fraud was dated for a day I was working 27 miles north Carlin, NV. The receipt also lists the location as Billings, MT this trip would be 11 hours and 19 minutes out of my way and I would have to be in two places at once. I paid the fraudulent charge to protect my credit during my home purchase. they owe me over $300.Desired Settlement: credit all late charges on the fraudulent charges. refund the amount of the fraudulent charge.

leave the account closed as I will never be using [redacted] or [redacted] credit services again.

Business

Response:

We are responding directly to [redacted] regarding his concerns. He will receive our response by mail in 7-10 days. If you would like a copy of our response you will need to contact [redacted] to make that request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been in contact or been contacted by Citi in regards to the documentation requested about the account for [redacted]. I would still like the copies of my statements from June 2014 to the date in which they closed my account and the address they were sent to as it was not my address. Also I still need the receipts in order to write my letter addressing the fraud on my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have mailed another copy of our response to [redacted] at the address he provided on his complaint. He should receive it in 7-10 business days from today's date.

Review: I have a card with Citibank with purchases from [redacted] in Houston, TX. Over the course of 2 years we have paid this bill down substantially. The balance was a little over $3,000.00 back in 2013, during that year I was laid off from work and with my severance I paid a lump sum of $1,700.00 dollars. I have paid over $1,000.00 in 2014 to get the bill down to an amount to where I could pay it off. 2014 was a tough year, my father-in-law had to move in with us because he is currently unemployed and my wife suffered a very bad miscarriage. I currently work overseas and I have a family of 6 that I am trying to provide for. My wife as sent a minimum of $50.00 a month, which is all that we could afford with an extra mouth to feed and medical bills. We have talked with Citibank and our bill is back up to $1,300.00 with a good chunk being late fees. Citibank has harassed us over and over and all we want to do is pay-off the balance. Please remove the late fees!!! We have made every effort possible to take care of this.Desired Settlement: Please remove the late fees. We have paid so much money already and have made every effort to work with Citibank. The late fees are ridiculous and out of control even though we have made payment of $50.00 a month sometimes $100.00.

Business

Response:

Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Review: I am writing because of a customer issue I experienced on Saturday, June **, 2014.

On that day, I made two phone calls to customer service.

I made the first phone call at approximately 4:30pm eastern time after calling the customer service telephone number ###-###-#### written on the back of my Citi Forward credit card. This credit card account number ends in [redacted].

During this first call, I was quoted a ThankYou points balance on my Forward card of more than 121 thousand points. I request that you please listen to the recording of that call to verify that points balance.

I made the second phone call to customer service at approximately 5:31pm eastern time after calling the customer service telephone number ###-###-#### written on the back of my Citi Thank You credit card. This credit card account number ends in [redacted].

During this second call, I was quoted a ThankYou points balance on my ThankYou card of 6,161 points.

I requested that the ThankYou points balances on my Forward and ThankYou cards be combined. Unfortunately, however, the customer service representative that I spoke with did not correctly combined the points balances because she did not let all of the points in my Forward account balance calculate properly. Because of her error, my combined points balance ended up being 123,868 ThankYou points. This is far lower than the 128 thousand point balance that it should have been.

The customer service representative claimed that she did not make a mistake. I then asked to be transferred to a [redacted], and was transferred to [redacted].

I explained the problem to [redacted] and [redacted] said that she would write a note and that someone would listen to the recording of my first telephone call to verify the points balance and then get back to me in a few days.

However, more than one month has passed since that time and I have not heard back. Also, I see that my points balance has not been corrected.

My points balance should be somewhere between 127 thousand and 128 thousand as of June **, 2014.

Please correct this error and please listen to the recording of my first telephone call with customer service on June **, 2014 at approximately 4:30 pm eastern time.

If you have any questions, please call me. Thank you for your help.Desired Settlement: I believe that 25,000 ThankYou points would be a fair resolution to this problem.

It would consist of 20,000 points for the time I spent speaking with customer service and in drafting this complaint with the Revdex.com.

It would also consist of 5,000 points to reimburse me for the approximately 5,000 points that was lost due to the customer service error on June 28, 2014.

Thank you.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: I applied for a [redacted] Thank You Preferred card since they are advertising that I can earn 20,000 bonus rewards points if I spend $1,500 in the first three months. Up until now, that information can be seen in their website. I got approved and spend $1,500 in just a few weeks and was waiting for the 20,000 bonus points but when I called customer service, I was informed that I am not enrolled to that promotion. I got transferred back and forth to customer service and rewards services but nobody, even the managers can't figure out why I am not enrolled and why they can't enroll me. I was advised to just re-apply for a new [redacted] Thank You Preferred Card. Basically asking me to spend another $1,500 to get the bonus points. I don't understand why nobody in numerous people that I talked to can help me or figure out how they can enroll me to the promotion. I have never had a [redacted] Thank You Preferred card before and I am qualified for that promotion.Desired Settlement: I just want to get that 20,000 bonus rewards points for spending $1,500 in less than three months.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I got a call from [redacted] executive office and was told that the 20,000 bonus points will be added to my account. Though I'm still waiting for those points to be reflected.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Re: [redacted] Website PurchaseOrder Number [redacted]Dear Revdex.com,On November **, 2014, I ordered through the [redacted] website a 1 gallon container of Mohawk Hardwood and laminate floor cleaner. The price was $17.97 plus tax and shipping for a total of $26.08. The prouct that was sent to me was a 1 gallon container of Congoleum DuraCeramic DS100 Duraset Adhesive for floors. There was no invoice or packing slip included within the box. I have contacted [redacted] on six separate occassions(11/**/14, 12/*/14, 12/**/14, 12/**/14, 1/*/15 and 1/*/15)to have this issued resolved. After having told them that I was unable to return the package to the [redacted] store, I was told that [redacted] would pick the package up or leave the return shipping label. The last call that I made to [redacted] was on 1/*/15, I was told that a prepaid return shipping label would be sent to my email address, whereas I could take the package to [redacted] for shipment. To date this has not happen. There is a $52.08 charge that is on my [redacted] charge account. This amount includes a $26.00 late fee. I have an exemplary record in paying this account on time, and do not owe anything on this account. I contacted [redacted]'s credit department and was told that [redacted] had to issue a refund before they could remove the charge from my account, and that my account will continue to accrue late fees until the refund is issued. At this point my account is listed as delinquent which is of no fault of mine. I'm being penalized for an error which [redacted] made. I'm requesting Revdex.com's assistance in getting this issue resolved so that the $52.08 is removed from my account and my account is put back into good status. Thank you.

Product_Or_Service: Mohawk Hardwood Laminate Floor Cleaner-NOT

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Please have [redacted] send me through my email address ([redacted])a prepaid return shipping label so that I can send the merchandise which I did not order back to them, whereas, a refund or credit in the amoount of $52.08 can be issued to my [redacted] credit account and no additional late fees will be added to my account.Thank you.

Business

Response:

We have addressed all issues listed in this correspondence through the Revdex.com of Atlanta. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]