Citi

Review: I paid off my credit card with citi back in July 2014. I have been seeing charges since then and citi has taken $100 a month from me since then. I have called and chatted with the compnay to resolve the issue, however I have been told that the bank I used for the payment had rejected the payment and so citi had recharged the amount to my card with a $20 fee. The big problem is the funds from my bank where distributed to citi, and according to my bank, never rejected. My bank account shows no reimbursement of funds from citi. So even if the funds had been rejected they were not returned to me. The payment taken from me by citi was for $460.75. The account remaining balance on my citi card was $383.95 indicating that more money was accepted by citi than was originally owed. Now over the past months citi has stolen an additional $300 from me as they are charging me for a false charge. I have proof in my bank statements, and there statements.Desired Settlement: I would like citi to refund me the $300 taken after the account had been paid off and the additional $76.80 that was taken from my account at the time of the pay off. As well I would like to be refunded the $20 fee for an unaccepted payment that was clearly accepted. That comes to a total of $396.80 refunded to my bank account. In addition, I would like to have my account with them terminated.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The credit card company says I owe them over $50 in purchases during the last 5 months. However if you add up my purchases, and subtract the money I did pay, we only owe a little over $10. They are charging me interested also on this. They can't explain why or how, they agree that when you add what we purchased we did pay more but keep saying that is they way the card works. We have spoken with 4 representatives and a manager and they can't seem to add the purchases and subtract the payments and come up with we don't owe.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like them to admit that they were paid the amount they were and reduce the $50 they say we owe to the actually amount for purchases not our 0% balance that is not involved in this discrepancy at all It is all for purchases three times separate from 0%. I would like the Revdex.com to call me so I can explain. Hard to explain in writing unless I had a lot more room to take you month by month for the last 5 months of statements.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I was one day late with my payment and they declined my credit card the day after my payment was made. I have been with them for years and never ever make a late payment. I was told by the representative that it didn't matter if I had a perfect payment history. That SHOULD matter.Desired Settlement: I want everyone to know what kind of company they are dealing with when they deal with Citi. It doesn't matter what you have done in the past, it's "what are you doing for me today" mentality. If you are one day late on your payment, your credit card WILL be declined. Someone there needs to read "How to Win Friend and Influence People"...they have no clue what customer service is.

Business

Response:

We are sending our response to the customer on February **, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.

Review: CITI prepaid is currently holding a pending transaction in the amount of $211.01 from a merchant. I used my debit card online for a transaction with [redacted] and the transaction came through on my card twice. Citi will not release the funds back onto my card even though they spoke with the merchant and the merchant is not holding the funds. [redacted], ID # [redacted] from Citi told me that the merchant has to release the pending transaction for the funds to go back onto the card. [redacted] from the merchant, ID # [redacted] inform [redacted] and myself over the phone that the merchant is not holding any pending transactions on my card. [redacted] asked the merchant to lie and fill out a form that would release the funds however; [redacted] is unable to complete a form that says they are holding funds that are not being held.

I am at home because I could not get to work today because I do not have gas and Citi is making me wait 8 days for funds to automatically go back onto my card. Funds that are not being held by a merchant. I cannot wait 8 days for these funds because I will miss 6 days of work. I will be out of an additional $480.00 if I miss 6 days of work. I tried to speed up the process by having a three way call between the merchant and the card company but, Citi will not release funds that are not being held by anyone. This is the second time this company has done this to me, previously I was stranded in another state because they would not release funds for 24 hours.Desired Settlement: This behavior is unacceptable and I would like for someone to look into how they run their organization and stop them from holding funds that are not being held by a merchant. I need my money release back onto my card now.

Business

Response:

[redacted]

[redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on November *, 2014 from [redacted] regarding a pending transaction posting to a payroll prepaid card issued by Citi Prepaid Services on behalf of Washington DC Unemployment Services. As a business that aims to provide a positive cardholder experience, we strive to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] has questioned the length of time that it took for a duplicate transaction for $211.01 to be credited. Citi Prepaid Services does not know why the merchant charged this account twice nor do we have information regarding pending authorizations because that is a matter between the cardholder and the merchant. Per [redacted] card association rules, the merchant is responsible for releasing voided transactions; the merchant has subsequently removed the $211.01 pending transaction. Citi Prepaid Services spoke with [redacted] on November **, 2014 advising that the amount of the duplicate transaction was available for use.We regret that [redacted] encountered this concern and hope that this has resolved the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]

Review: I am a Citi Hilton Reserve Credit Card Holder. Per card benefit agreement, if I spend 40k on my card. I would be upgraded as Diamond status in Hilton Membership. I met the 40k condition on 7/**/2014. However after 6 weeks already, my hilton status still hasn't changed to diamond. I have contacted citi customer service by phone calls and secure messages. The only answer I got back was let me keep waiting. So I want to escalate this problem and want my status to be changed to diamond asap.Desired Settlement: Update my hilton status to diamond per credit card agreement asap.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Citi Credit Card was over paid an excessive amount of money by my bank and now Citi will not refund the money!Desired Settlement: I just want my money refunded

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

Revdex.comCiti has not reached out to me as they say they will and I have NOT received the $1,615.81 that they owe me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We

will be corresponding directly with our customer. If you would like to further

discuss the resolution, may I suggest you contact them directly?

Review: I have 3 "citi" credit cards, and have some major questions or complaints.

1. Why does my citi credit card get declined, almost weekly? I have asked the persons on the phone as to what I can do to prevent this from happening? They have not been able to provide me any assistane to date. I spoke with two persons yesterday, and they did NOT want to approach the real issue as to why this continues to happen and what can I do to prevent it? I got no response except "now you may use your card". Do they have any idea how embarrasing it is, to stack up a whole line of people in the store when the card gets declined. I can not even use another card, because they are all "citicards".

2. Why did I lose my on-line access? Since I have closed by Citibank account, I have been unable to access my account on-line. It says I need to register, but when I register, it says I am already registered. I have not been able to review my purchases since the closure of my Citi bank account.

Does citicards even know how frustrating it is to not be able to use your card or access your account. I am OK with an occassional decline...but it is occurring amost weekly! I have noticed it typically occurs at the discount stores; ie. [redacted], [redacted], [redacted]. I frequent these stores to purchase supplies and of course they all know me now,k as the Loser whose card got declined.Desired Settlement: Discontinue declining my card for purchases of $100 or less at these discount stores in the two zip codes of my houses I would also like someone to assist me in obtaining my on-line access to see the history of my spending habits.

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Review: I paid off my bill in August. Then got another bill and another with late fees ROBBERY!!!!!!!!!!!!!!!!!!!! My obligation taken care of yours NOT!!

I called to disputes and was told to put it in writing to the billing department. I did that by fax (I have documentation). I then get another bill with another charge. A phone call was made and she states all I discussed earlier but nothing about the info sent to billing. I told her everything going in and she said she could take off only one charge. I said do it then send me a bill for it. A month later I got ANOTHER bill with more charges. When I call again. We can only take off one. The [redacted] told me I could have two in a 12 month periods . So this matter could have been cleared when I asked for a [redacted] on the first call . And all would have been. A 0 balance. Instead ti continue to get HARASSING PHONE CALLS for a bill that is being disputed. Dishonest and crooked in my book. I have documentation if you like.Desired Settlement: 29.00 pain in 11/*/14.

Business

Response:

Thank you for your communication regarding [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Review: Citi prepaid card service, declined a transaction, and then still proceeded to take my money. They declined the transaction because boost mobile had my zip code wrong. I have waited 6 days to receive my money back. I called and spoke with them. They have no way to resolve this issue. I have had other issues with the bank. They have terrible customer service.Desired Settlement: I would like my money back. I would also like to see them have better resolution choices.

Business

Response:

To Whom It May Concern:Citi® Prepaid Services received the complaint

submitted on October **, 2015 from [redacted] regarding a prepaid card

issued by Citi Prepaid Services on behalf of [redacted]. As a business that aims to provide a positive

cardholder experience, we endeavor to resolve all cardholder issues in a

thorough and satisfactory manner.[redacted] describes two holds on her account in the amount of the $45.75 and $47.70,

respectively. These

holds on [redacted]’ account resulted from two attempted purchase transactions

at Boost Mobile on October **, 2015. The transactions were

authorized by Citi Prepaid Services but were never completed by Boost Mobile,

for reasons that are not known to us. As a result, [redacted] did not

have access to these funds until the holds were released in the ordinary course

on October **, 2015. From that date, [redacted] had access to these

funds.[redacted] may contact a dedicated service agent at ###-###-#### between the hours

of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional

questions or concerns surrounding this inquiry. We

regret that [redacted]’ dissatisfaction with this situation. If the Revdex.com should

have any additional questions, please feel free to contact me at the number and

information found below.Sincerely,Leanne J. [redacted]Customer Service Manager, CS

OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]

Review: I was shopping in the [redacted]l in [redacted] in December when I picked out a pair pants that was on sale and started to pay for them with cash .[redacted] didn't want cash !! They were promoting their credit card purchases !!I was informed by the Clerk that I had a [redacted] Card and all I had to do was sign a release form to use it today and I will get an additional discount ???When we were going over my info I told her to make sure my bill was sent to [redacted]and DO NOT send it to the [redacted] address because my post office will send it back. We agreed and when I left I never got a receipt from [redacted] !!I do not have a Citi Bank Master Card or [redacted] Credit Card and I never have had one !! I had no phone number or any address or account number to contact them ! I never heard another thing from this account until I started getting harassing automated phone calls about 2 - 3 a day from a Citibank!!They said they can't call me and are trying to get me to call them !! I did not know it was they whom the [redacted] Card was through at that time !!Finally they say it is about your [redacted] Account so I did call them ! I went over my mailing address with them at my request to do so and found the bills were being sent to the address I ask them NOT to send it to !! The bill amount had ballooned from about $21.14 to nearly $90 with late charges!! I told the Representative for Citibank that he should send me a bill with my account number and I will pay what I was charged for the pants in December but ,I refuse to pay any late charges because it was not my fault ,they did not have correct address to contact me and I had no way of contacting them!! I live in Virginia over one hour drive away and had been sick and in the hospital 8 days I was not able to travel to Tennessee to [redacted] ! When I called them the man I talked to could not repeat and write down the correct info that I was giving him over the phone !! I was having to repeat and repeat and correct him and now he is wanting access to my checking account or my credit card to make a payment for an account on the phone and will not talk paying them by mail !!I then called the Mall to talk to [redacted] and told them what was happening and I had no info on the purchase!!They hooked me up a CitiBank Personal and that lady was very nice and understanding and said yes there were statements that were sent to wrong address that were sent back to them because of that we will take the late charges off for you !! I told them I will make a payment as soon as I got a bill with account number and address !I got a bill 03-**-15 and I sent them $21.14 03-**-15 for the pants as promised of that bill !! They have confirmed they received that amount !!Again today I am getting harassing phone calls and wanting over $80 then she lowered it to $30 more for late charges !!They can't even make up they're mind how much I owe them !! Thank you , The phone numbers who are calling me from Citibank are : ###-###-#### and ###-###-####

Product_Or_Service: ladies pantsDesired Settlement: DesiredSettlementID: No settlement requested - for

I feel I have done all I know to do to settle this with them and they refuse !!They have kept calling me !!I do not think I am liable for late charges ! I am asking you all to please intervene and do what you can to make sure this is not done to another person !! I have serious health problems and I am not able to deal with them any further !! I am filing a Compliant with Comcast Phone Service also !Thank you , The phone numbers who are calling

Business

Response:

Revdex.com File No. [redacted]Hello,We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thank you,[redacted]?

Review: This company has on their website telling customer information when you make a payment but when you speak to a representative they say that it is a website issue that they are fixing but fail to inform the customer until after I have made a payment. I was making the minimum payment that is required to make the account up to date, when I made my payment I was prompted by the screen with the following message: "If we receive your request to make a same day payment up to midnight ET, your payment will be credited to your credit card account that day. If we receive your request to make a payment after midnight ET, your payment will be credited to your credit card account the next calendar day. Any payment made on a weekend or holiday will be credited as of the day you make it. However, it will not be posted until the next business day. As long as you pay your Minimum Payment Due, you will not incur any additional late fees". But while speaking to the representative they told me that it is not midnight but now 5pm. This to me seems wrong because it is falsely telling customers one thing and because they have not changed this we are getting charged late fees without our knowledge. I believe this is wrong and if it is a website issue it should not charged customers until the matter is resolved.Desired Settlement: I would like for the late fee that is going to be posted on my account for this month to not be posted since I was going by what was told to me on the website. I believe that the charge they are going to give me is wrong because of the false information they have on there. The late fee that I will be charged for the month of november is the one that I would like removed.

Business

Response:

We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.

Review: Currently my [redacted] account has 2 promotional offers expiring, one today and another 30 days from today. Called the card services department and spoke with a representative that stated I needed to pay $460 tonight or incur $164, in interest. I asked the young lady, [redacted], could she go back and split the payments I have made over the last year as I have never paid the minimum payment on my account and wasn't aware that I needed to ask someone to manually add payments to my promotions once I paid on my account each month. She stated no and implied my ignorance is not her concern but pay the $460 tonight or get charged the interest. I have had this line of credit for several years and this is a slap in the face and it is adamant how [redacted] values their loyal customers.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Adjust payments over the last year and apply the appropriate amount to the promotional offers to pay both promotions off entirely.

Business

Response:

Tell us why here...We have corresponded directly with[redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.

Review: My grandson was using the card and it was for a divorce. He was paying the bill up until 3 months ago. I paid the bill off on June [redacted], 2014. I received numerous calls from Citi Bank and my daughter told them if they did not stop she was calling the police for harassment. The young lady informed her that she could not help when others called. My daughter told her she had worked in card services and knew they could place notes on the computer for others to see. The calls slowed greatly. My daughter called to get a pay off and was told she could not get that even though she was on the account. So she told the young lady she was paying the bill in full and that we would not be sending any other money once it was paid. If she could not get a payoff then we had no recourse but to send what we had which was $10,490.76. June [redacted] the day the check was released we sent a check # [redacted] for $10,490.76 registered mail. My daughter also told the young lady we were waiting for the checks to be released on Friday which was the next day and it would be sent, which it was. The check was marked paid in full. We now have received a bill for an additional $74.94 which is interest and since I sent the the balance in full I do not believe I owe them that amount because we could not get a pay off. I would like it removed. We also had the insurance on the account that if either my grandson or I passed that the bill would be paid in full. We found out on May [redacted] that this was not true, it is only 25% of the bill which was missed represented to us. We paid for it for at leased 7 years thinking that if something happened to either one of us it would be paid. That is a misrepresentation. I also have documentation of the phone calls where she talked to people. [redacted] on 5/**/14 to cancel the insurance. Talked to a lady did not get here name on 6/**/14 to get the pay off and [redacted] On 6/**14 @ 12:42pm and he said he could not gave the interest removed. I told him I was contacting you'll as well as the credit bureaus.Desired Settlement: All I want is the interest be taken off of the account. The $74.94 that I am not paying, I do not want it on my credit with the 3 credit bureaus as I do not believe I owe this. My daughter asked them to close the account. They had to hear that from me even though I told them they could talk to her. Since I am sending this to you through the internet I can send the documentation if you let me know where to send it.

And you for your help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] said we would get another bill but everything has been wiped clean. The only thing is this $74.94 is not to show up on my credit. I hope that is so. He did not address that.

Thank you for your help.

Review: My original credit card since 2006 (account# ending in [redacted]) information was compromised in 2014 and someone made an unauthorized large purchase, using a new card that [redacted] sent me (but I never received or activated myself). I was contacted about the matter because [redacted] detected the fraud. We agreed that I would pay the balance I did personally owe and then the account would be closed and another new card would be issued. I paid $410.84 (the amount I did owe) by check in person at the [redacted] location in the [redacted] mall and was given a receipt which I still have. I never received the new card (Don't know the account # because of never receiving it) and they claimed they lost the check that I gave them in person. So they then cancelled the second new card and reissued a third card (account# ending in [redacted]). I still have not received this third card. However, I have received 2 bills for each of the new card accounts. Both bills are also for $410.84 each. This is the amount I paid off originally and I have made NO OTHER PURCHASES. So after calling and arguing about this matter again and again, I went ahead and issued a second check on February [redacted] 2015, over the phone with a promise from them that this would be resolved. Again, I got another bill on February [redacted] for not only the same balance but also additional charges and fees! I called on February [redacted] to resolve this one last time and issued a final check over the phone for $410.84. I was told that the previous check was not processed correctly! They removed the fees and charged me again for the original balance. Since then I have checked with my bank and found that [redacted] - [redacted] still has not processed the payment to clear and close my account with them. They currently have 3 checks for the $410.84 totaling $1232.52. I only owed $410.84. None of the checks were processed and if they should suddenly cash all three I will have been significantly overcharged, and it would deplete my bank accoDesired Settlement: DesiredSettlementID: Other (requires explanation)

I want the matter fully resolved. Any damage done to my credit report, I want immediately repaired. I want to close all accounts with them and never open another one.

Business

Response:

“We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?”

Review: Citi has been charging me for "purchase protection" since August 2014. I never signed up for this service.

On 1/**/15 I was charge $27.61 for purchase protection. I never signed up for this, and they have been charging me this fee since August 2014.Desired Settlement: $200 refund immediately to my Citi account (the approximate amount Citi has stolen to date from me).

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[In their response, Citibank ignored my complaint and denied they charged me for purchase protection. However as anyone can see from the attached statement (only one example), they are charging me for purchase protection (as Citibank calls it, "Pur [redacted]." This is a service I NEVER signed up for, and they have been charging me for it since mid 2014. They must refund all fees they have been charging me since then.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: There were fraudulent charges on my account. They removed the charges but then reinstated them and didn't let me know and didn't let me know there was a payment due on the card which I was told was closed and have been giving me the runaround on the phone.Desired Settlement: They remove the charges and close the account

Business

Response:

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Apprx before March of 2013 I opened an account with [redacted] in which I had set up automatic payments. 1 payment became delinquent as I no longer had automatic payments set up, I then took ownership as I was explained that automatic payments was for a certain amount of payments. Come to find out I call today 10/*/2014 to review my account and wanted more details to prevent this from happening again, representative [redacted] advised that the automatics payment dont have a certain amount of transactions, and will continue to automaticaly pull the payment if a balanced is due, which was my initial thought and expectation. I then asked more details about my delinquency. and she advised she could not help with that, and provided no further options.Desired Settlement: DesiredSettlementID: Other (requires explanation)

My initial expectation was that for as long as there is a balance due my auto draft will take place however that did not happen I am requesting for the delinquency to be removed.

Business

Response:

Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per Citi: "Thank you for your communication regarding [redacted]'s [redacted] account. Due to privacy concerns, we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-10 business days." - Citi

Citi once again is not clear as to how this will happen. Call, text, letter?

Sincerely,

Business

Response:

A written response was mailed out to [redacted] on 10/**/14.

Review: primary cause of complaint- did not know what to select

on 4-*-15 I tried to make a purchase at ToysRus for $318.56 using my citi thank you card which has an available credit limit of over $1400. it was declined!! I tried again, declined now standing in a very long line I was forced to either use my debit card to pay for this and get the money back from citi later or put the items back and ruin a holiday for my 2yr old obviously I chose to use my debit card.

I then get to my car and pick up my phone to see that citi texted me(I was not informed that I would be required to carry my phone with me when making purchases)asking if it was me making the transaction. so I call the number on back of card to find out what was going on and to get my money back.

The fraud department; was completely unhelpful all they told me was they had a problem with ToysRus previously. Not my problem!! Then after being switched to "the [redacted]" and trying to offer her easy solutions to the problem all she did was apologize and offer "thank you points"(which I still have no idea what those even are or worth). she put me on hold roughly 15 times to find out all she was doing was talking to customer service. She could have just switched me to customer service in the first place. No I spent an hour on the phone with her for nothing. 2 hours later I checked my acct and there were no new thank you points so she flat out lied to me.

after I got home and calmed down a bit I chatted online and [redacted] and was equally as useless. He said the exact same things "[redacted]" from the fraud department said.

Finaly [redacted] gave me gave me a different phone number than whats on the card, ###-###-####

I called that number spoke with [redacted] he as well did nothing to resolve the issue, said he apologized he would give me 1000 "thank you points" then wanted to switch me to the fraud department and I stopped him and told him NO those people are useless!! all I wanted was the charge to come off one card and go on to the other not a hard thing its been done before. I offered for them to add the charge to the acct and send the money to checking acct that was used for the purchase they said no! then I offered to go to an ATM and take a cash advance if they would waive the cash advance fee and treat it as a purchase and not charge me the fee or the cash advance interest rate. Was told no they can not authorize that. Im not looking for a handout or a freebie I want an answer as to why they would deny my card and put my bill money back into my personal acct. Furthermore I will say this if I have to call and get permission to use my card before I use it I will cancel my acct this is not how a credit card works!! I swipe I get my stuff, not I swipe then answer a text then swipe again then get my stuf! Just because they have a security breach it not my problem and my family should not have to suffer for it!! In the simplest way to put it citi is charging me for not using their card that has to be illegal. I was forced to use my cash acct because citi declined my card for no reason now I have to do a cash advance thus costing me more than if they accepted the transaction in the first place. there is a 5% fee plus 25.24% interest on cash advance as opposed to 13.99%for the purchase they should have honored in the first place. I Feel Im being taken advantage of and being robbed.Desired Settlement: I have to go and do this cash advance so I can pay my bills and buy food for my 2 yr old. all I want is for citi to treat the cash advance as a purchase since they screwed up, not me! I'm going to pay the money back regardless I don't understand the issue.

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company "Citi Financial" has done nothing infact they say that they are not required to honor any transaction. The company sent me what they say is "the card agreement" which I believe to be completely bogus since I always read them and if I had ever seen that they have the right to not honor/decline any transaction even if I had an available balance for any reason, I would not have accepted this card/contract! My physical card has since been put into my lock box and will no longer be used. I will pay off the debt only to keep my credit in good standing and at the time of last payment I will be canceling the account. I will blog, post to [redacted], [redacted] and tell everyone who will listen how horrible Citi Financial truly is. How they do not honor what they allow you for credit, and how they read from a script when calling customer service or chatting online, and just flat out do not care about their consumer. Oh and they have told me four seporate times that they will give me one thousand "thank you points" and I have only recieved two thousand. Citi Financial are crooks and liars. I would not wish them on my worst enemy!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly.

Review: I had a loan with Citifinancial that was secured with the title for my vehicle. The loan was paid off in full in 2014 and I was told the lien would be removed and the title returned to me in 60 days. I have still never received my title and the lien still remains in effect. I have made repeated and ongoing attempts to resolve this with no success. I have asked for the issue to be escalated to a manger but was told "they will tell you the same thing but is up to you".

This issue is no causing me financial damage as I wanted to trade the vehicle but was denied that option due to the lien. I have a private buyer but I cannot turn the vehicle over or request a replacement title until the lien is removed.Desired Settlement: I need the lien removed immediately. I would like my title returned but at the very least the cost of the replacement and my time to replace the lost title.

Consumer

Response:

I have been contacted by the business in reference to complaint ID [redacted], and find that the resolution offered is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have not received a bill from home depot(Citibank) at all this year until today when I got an email stating I was being charged 3 months late fees.

Payed a bill in may but never received a statement, I knew I bought stuff at [redacted] so I just went through my bank and used bill pay to pay the amount. Assumed I had a 0 balance since I never received anything until today when I was billed three months late fees. They are only allowed to reverse one late fee but it is wrong to charge me 2 more and me not know it. I cancelled my account with [redacted] but still was them reversed, I also payed off the late fees. This spring my credit score was over 800 and now I have no idea what will happen with it because of [redacted] /Citibank.Desired Settlement: I would like my money back for the $101 they charged me in late fees and my credit report fixed. I believe they company was going to get rid of one of the late fees but I have no proof they did yet. If they did then I would like $66.00 refunded to me.

Business

Response:

We have corresponded directly with our customer on August *, 2015. If you would like to further discuss the resolution, may I suggest you contact her directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,