Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on May 8, A detailed response has been communicated to our customer by way of telephone Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Ms [redacted] on June 28, 2016, we are still researching her concerns.We will be providing a detailed resolution by way of letter as soon as our research is completed Sincerely,Office of the ChairmanCitizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below # [redacted] FROM [redacted] [redacted] ---PLEASE RE-OPEN CASE--I CLOSED IT IN ERROR THANKS-------NEW INFO CITIZENS BANK CALLED AND INFORMED ME I HAVE TO GO THROUGH MY BANK---THEY LIED MY BANK DOES NOT SERVICE THERE AMT AT [redacted] ***, AND STATED THEY CAN NOT HELP THANKS [redacted] WORK # [redacted] Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr [redacted] on April 17, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on July 5, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do agree with Citizens response to reasearch our issue and send us clear documentation that describes the activity on our accountIt has been ten days today and all we have received is the attached document that references general data about their overdraft protection planI already have thisI am still awaiting the clear documentation about the activity on our account and a confirmation of whether they will or will not refund the overdraft feesPlease help.] Regards, [redacted] ***

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's additional concernsOur response is in the final stages of approval and we will be providing a detailed resolution to Ms [redacted] by way of letter as soon as possible Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on May 5, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Ms [redacted] on May 5, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] September 30, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistanceSincerely, Office of the ChairmanCitizens Bank

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please note that we have fully addressed this matter directly with Mr. [redacted] on June 8, 2015. A detailed response with enclosures has been... communicated to the customer by way of letter. Please allow 3 to 5 business days for delivery of the letter. If the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support. In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter. Please let us know if we can be of any further assistance. Sincerely, Office of the Chairman

He, by no means tried to address my issuesHe started the call off wanting to blame me, which immediately put me on the defensiveHe didn't want to listen to me or my problemsHe explained the issue in the terms they wanted it, not the way it was initially years ago when I opened the account, and by no means did he try to help meI thanked him for making so much money off of me and hung up on himHe wasn't trying to help, just blame me.Regards, [redacted]

Tell us why here...We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiry.Please be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on May 4, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on October 4, A detailed response has been communicated to our customer by way of telephonePlease let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mr [redacted] on October 25, 2017, we are still researching his concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank

I have received several calls The Office of the Chairman has asked me to send the fax confirmation of when I sent the Automatic draft payment in which I sent today They are not giving me details on if they plan on refunding me the late charges or if they will send letters to the credit bureaus to repair my credit that was unduly damaged I would prefer to keep this complaint open until I receive confirmation that my credit is restored and my late fees have been reimbursed I plan on pursuing this even to the point of implementing an attorney to this case

Good Afternoon, We would like to provide more information regarding Case # [redacted] for [redacted] ***, a complaint currently being reported as “Closed as Unresolved” On January 3, we received a rebuttal communication from Ms [redacted] in response to our status update stating we were still researching her concerns and would be providing a detailed resolution by way of telephone or letter once our research was completed On January 5, we provided a second status update to which Ms [redacted] communicated a second rebuttal complaintA detailed response letter has been provided to our customer via mail on January 25, ( Copy attached for your files) We have fully addressed Ms***’s concerns and request this complaint status be updated accordinglyPlease let me know if you need any further detailsThank you for your assistance with this matter,***Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.As communicated via telephone to Mrs [redacted] on February 6, we are still researching their concerns.A detailed response will be provided to our customer by way of telephone or letter.This message is merely an interim response until our research is completed.Sincerely,Office of the ChairmanCitizens Bank