Citizens Financial Group

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on November 21, A detailed response has been communicated to the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

I decided to use Citizens Bank's mobile deposit feature to move money into my checking account from another bank, as I had made purchases via [redacted] and wanted to cover the amounts I was chargedAs per Citizens Bank's website, customers are able to "conveniently use [their] mobile device to deposit a check from virtually anywhere" and "deposits by pm ET count as same business day"However, this was not the case as I received two overdraft charges for $a piece on 12/31/A deposit was made on 12/28/15, money was taken out of my account on 12/29/15, then a deposit and withdrawal took place on 12/30/At no point was my account in the negative, as my personal record was in the positive and my online banking shows everything in the positivePlease refund these overdraft charges immediatelyPlease refund $(two overdraft charges)

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms [redacted] on May 25, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterPlease let us know if we can be of any further assistanceSincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on February 15, A detailed response with enclosures has been communicated to the customer by way of letter Please allow to business days for delivery of the letterIf the letter is not received within the allotted time the customer may contact the advocate handling their concern directly for additional support In the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman

We are in receipt of the rebuttal complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiry.Our response is in the final stages of approvalWe will be providing a detailed resolution to Mr [redacted] by way of letter, shortly Sincerely,Office of the ChairmanCitizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryAs communicated via telephone to Ms [redacted] on June 6, 2016, we are still researching her concernsA detailed response will be provided to our customer by way of letter once our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matterThank you, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 12/17/ A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not consider this issue resolvedI only received $ into my checking, I am owed three more times

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Mr [redacted] on February 16, A detailed response has been communicated to the customer by way of letter Please let us know if we can be of any further assistance Sincerely, Office of the Chairman Citizens Bank

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease be assured that we are working to resolve this matter as quickly as possibleA detailed response will be communicated directly to Ms [redacted] by way of telephone or letterThis message is merely an interim response until our research is completedIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter Sincerely, Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcome the opportunity to respond to our customer's inquiryPlease note that we have fully addressed this matter directly with Ms*** on March 7, A detailed response has been communicated to the customer by way of telephoneIn the interest of protecting our customer's privacy, we are unable to provide you with any additional details in this matter.Please let us know if we can be of any further assistance.Sincerely,Office of the Chairman

We are in receipt of the complaint for the customer referenced below and welcomethe opportunity to respond to the customer's inquiryPlease note that we have fully addressed this matter directly with [redacted] on 05/21/ A detailed response has beencommunicated to the customer by way of telephoneIn the interest of protectingour customer's privacy, we are unable to provide you with any additionaldetails in this matterPleaselet us know if we can be of any further assistance.Sincerely,Office of the Chairman