Classic Communities Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The matter is still openComcast corrected the problem with the cable, it was a [redacted] code, unrelated to this issueI emailed Dwight back today to ask him to come back out to see the problemWaiting a response

We visited the property in question and examined the grading in questionIt was found the customer has soil settlement underneath his pressure treated deckThis customer settled on 10/21/and was provided with a one year new home warrantyThis customer belongs to a homeowners association that is responsible for all exterior maintenanceThe customer was contacted and this was explained to him

Dear [redacted] ***, Thank you for alerting us to your issuesYour satisfaction is important to us and we certainly apologize for any issues you have and certainly this situtationIn order to avoid situations like this in the future, you may want to contact the original subcontractor who performed the work on your homeIf there was a problem with the original installation, that subcontractor can remedy the situation and would be more likely to cover the costsIt is difficult to verify at this point if the issues were based on the original installation or some other reason At this point, it is not possible for us to go back to the original subcontractors and verify or seek remuneration for what was said to be found as they would not be able to confirm the issues [redacted] did the original HVAC installation and [redacted] did the original electric installation As far as we can tell, we were not contacted prior to these items being addressed through the other contractorsIn the future, if there are any issues, you may want to contact the original installers and we can try to help facilitate that

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Nov 25, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Tue, Nov 24, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Revdex.com, I have yet to hear back from Classic Communities at this timeThanks for the update [redacted]

Complaint: [redacted] I am rejecting this response because: Contract Issues - A failure to honor a contract or agreementMy spouse filed this complaint with the Revdex.com under this issue number [redacted] This complaint was closed however I have further evidence in the to support his complaintI contacted an attorney to handle the issue of the contractual agreement not being met and the defamation of my name by one Mike B [redacted] employed by Classic CommunitiesI am in receipt of an email via my attorney from the President of Classic Communities Doug H [redacted] with a "game plan to address the issues"I deleted his email address for his protectionPlease read: From: Doug H Sent: Friday, December 05, 12:PM To: [redacted] Subject: [redacted] Client Dear [redacted] ***, I have attached a game plan for the [redacted] family which hopefully will resolve their issuesMost importantly, we have scheduled some work for the 15th in order to expedite itIf you could confirm that that date works for them and that the other items are being addressed as expected, that would be a great helpWe continue to be interested in resolving their issues to the best of our abilitiesAs always, some of the work may be temperature or weather dependent but we remain committed to completing the workWe will also send a copy of the response in the mailIf you could also confirm that you received this email, that would be helpfulThanks in advance, [redacted] Harrisburg PA [redacted] For this matter to be elevated to the President of the company clearly addresses the fact that my spouse did not speak out of terms and in fact that we as the homeowner did our jurisprudence to insure we are in the rightAgain our purchase of this home was in good faithWe trusted Classic Communities to stand by their word and what their sales persons were selling usWe were specifically told by their sales representative to "not bother the site manage" as "he is very busy and tends to get angry if he has to deal with all the buyers questions"Instead all issues should be handled by him,the sales representative, and to "not to go through "Dxxxxx" the site managerHad we not adhered to the sales representative we would have know of things like the windows they installed were not to our liking and the combination lock we requested for the front door was placed on the garage instead just to name a fewWe even requested en estimate to remove the 6' berm in the backyard just three feet from the end of the patio and didn't receive nothing more then a chuckle from the sales representative saying it's to costlyWe are now spending in excess of $15,to have it removed after the house has bee builtA cost that would have been less had we been given the opportunity to pay for it before the home was completedMyself a disabled veteran retired from the United Force Air Force and my spouse also former military are accustomed to making allowances but to have my name blatantly dishonored by [redacted] B [redacted] and intentionally called a liar is completely unprofessionalI will forward documents, upon request, which clearly shows that we paid for the extension of the patio in the amount of $2,and that all [redacted] B [redacted] Director of the Warranty Department had to do was to contact his own in house settlement office to retrieve the very same document stating the expenditures and payments to Classic CommunitiesDesired Outcome: I would like an apology from [redacted] B [redacted] via Revdex.com and in writing, a refund of fees paid for the patio extension since [redacted] B [redacted] claims there wasn't any paid as well as any other paid for upgrades, additional monies to replace items that we were told were upgrades iewood floors but in fact were considerably less than as described, a disciplinary letter to [redacted] B [redacted] from the President of the company for his poor decisions and lack of commitment to the owners attempting to have Classic Communities fulfill their contractual agreement and in a timely manner, customer service training to Mike B [redacted] and the staff at Classic Communities, as well as a class in how Classic Communities offices are structured and what is available to the staff should they require historical data if need arises in the future and how to obtain past records of properties that had upgrades and all monies paid out to Classic Communities for servicesPerhaps then individuals in highly visible areas of customer service will do what is needed to prohibit making their company appear incompetent as [redacted] B [redacted] Director of the Warranty Department has done in this case-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Dec 30, at 10:AMSubject: Fwd: ID [redacted] To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] and [redacted] < [redacted] >Date: Mon, Dec 29, at 2:PMSubject: RE: ID [redacted] To: "[email protected]" This is difficult to respond to since it is repetitive and does not stay on point as to the previous complaintThe “full list” of items was emailed February to Classic Communities and again in May **B***’ response is incomplete and does not address the full complaintI would ask that **B [redacted] take the time to completely acknowledge the complaint and respond accordinglyI can address the items **B [redacted] did respond to: 1) The ramp was to be reattached once the remainder of the back patio was poutedWe are still waiting for this to be completed2) Again the 10Xpatio needs to be poured as previously paidAgain please see the attached article provided as proof that this was paid for in full prior to closing3) Please see # 1) for response4) I have copied **B [redacted] response and answered the statements as well as provided the correct information that perhaps **B [redacted] has somehow forgottenMy responses are provided after each of **B***’ responses and are in italics for this response onlyDoor- The door was ordered according to the original documents and delivered back in July, this door was delivered but was sent back b/c [redacted] wanted blinds between the glass that she said she would pay for, but never signed a C/O or gave Classic a check// The door received did not have the dead bolt cut into the doorI called CC and told them this and was informed that a new door would be ordered with the dead bolt cut as well as the door knob cut.// There was no discussion regarding blinds as this timeClassic Communities does not offer this type of door however we attempted to find this type of door and did find the door//The company CC used does carry the door with blinds already installed in them so I don’t know what **B [redacted] is talking about when he states they “attempted to find this type of door”I literally spent minutes to call the company that makes the doors CC uses and was told they do provide French doors with blinds installed in them.// Due to the time it had take to locate and secure a door with blinds between the glass classic agreed to supply it at no cost//A couple of days after the first door was delivered without the correct cuts for the deadbolt I called CC to see if they “could” order the doors with blinds in them to match the back door which we paid $2,to get the type of door we wanted which was with blinds and of better quality then what CC installed (the back door was of the lowest quality and warped after month of being installed)I informed CC that we would pay for anything over the cost of the regular doors for the blind installation and was told that this would not be an issueI was never contacted again for the cost or sent a bill for payment.// This door was delivered in October and scheduled to be installed on 10/ It rained on 10/so Classic set up containment to be able to install on 10/22/ but [redacted] was not home for that appointment// I was not home October 21, nor did CC call to inform me they were coming to install the doorsThe containment **B [redacted] is speaking of was installed on Friday October 24, between 2-pm plus a dehumidifier was left to dry the area at my cost for the electricity.// We tried calling multiple times to reschedule the appointment after that and she did not return the call// I have all the records of calls received and sentWe use a cellular phone that documents all incoming and outgoing calls**B [redacted] needs to check his records to verify his informationI spoke with Tina Hartman in his office to reschedule the installation however the dates provided were not conducive to my schedule.// We did get a call back roughly a week later letting us know that she was leaving town and would not be around until April of // I did call CC to inform them that I would be leaving the country the week of November 23, until the Spring 2015.// Then the week of 11/10/I received a call from [redacted] requesting the door be installed immediately Unfortunately, I could not accommodate that request but can certainly understand the interest in resolving the issue.//I did phone CC the first week in November letting them know that I would not be traveling until December and asked if they could install the doors sometime during November I was told that I would be contacted when a date could be scheduledWhen CC did finally call back the dates provided were already filled with doctors’ appointmentsI did inform CC that I would be traveling in early DecemberI did travel on December and will not be returning until the Spring of 2015.// 5) The Master Bathroom’s shower has leaked water onto the tile floor since we purchased the home November CC has sent numerous individuals out to our home where they have photo graphed, measure, added caulking, walked around inside the shower, scratched their heads, and so forth when finally one of **B***’ latest recruitments suggested to place tempered glass plates against the shower walls to prohibit water from flowing out of the shower basin to the tiled floor then dripping into the basementI asked since they were installing these glass plates if they could inquire into the cost of an additional door to be placed between the plates at my costI was told by **B [redacted] that CC would pay for this door due to the excessive delaysWe do not know of any other showers like our leaking into the bathroom and do not attempt to surmise why ours leaks**B [redacted] has not addressed the other items in the original complaintThe bathroom light in the Master bathroom has since been moved however the area that originally housed the light switch has yet to be repairedThe base boards around the master bathroom shower have been replaced although never fully repaired or finishedAnd water still leaks onto the tile floor and collects therefore it leaks into the basementThe bathroom door in the Master Bedroom was not moved at our requestWhen the bedroom door was open it blocked the entrance into the bathroom so the builder moved the door over for access to the bathroomThe carpet, padding, and any flooring in the Master Bedroom require replacement due to the excessive water that “sat” on the floor for days prior to drying We want it replace due to the possibility of moldI have a suppressed immune system and any mold would have serious detrimental effect on my healthThe apron above the French doors in Master Bedroom sagsPlease repairThe crown molding throughout the home was shabbily repaired and there are areas that have not been sanded or even smoothed outWe are requesting repair and painting of the crown molding throughout the homeWe paid for an upgraded hardwood flooring and would like to see that flooring installedCertainly the current flooring which contains less than 1cm of wood could not be considered hardwood flooringWe paid for a combination keypad for the front door A key pad was placed on the garage not the front doorThe exterior lights to include the lamp post have been repairedIt took times for the lamp post but it is now workingCurrently our garage door remote doesn’t close the garage door and we have difficulty making it work as wellWe have replaced the batteries twice and it doesn’t seem to helpPlease fixWe asked for CC to give us a price for excavating the foot berm in the backyard however or request met with chuckles from the salesman and we were never given a costWe are now having to pay in excess of $15,for this to be done after the home has been builtWe would like for landscaping shrubs and trees to be placed on our property at CC’s costWe have had to hire an attorney in the hope of getting some sort of action out of CCWe are still in the process and waiting for CC to respond Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did contact them, and they told us to contact you, as you are ultimately responsible for this I am not going to use [redacted] to do any of the heating work, because of the outrageous rates they charge for labor They wanted to charge me around $more in labor to fix the furnace than [redacted] did, for the same job At any rate, you tell me to contact them, they tell me to contact you I understand it's out of warranty and no one is responsible for anything anymore, unfortunately that's the world we live in today I just want it to be on record that this happened, so others can read it and be warned Regards, [redacted] ***

------- Forwarded message ---------- sans-serif;">From: Dwight A***< [redacted] @classcorp.com>Date: Fri, Oct 9, at 12:PMSubject: [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @classcorp.com> [redacted] , It was a pleasure speaking with youI am sending you an email as requested concerning [redacted] ***Her refrigerator was delivered and installed in her homeIn the process o getting the appliance into the home there were two small places of drywall damage that occurredThey were repaired that daySince that day we have also conducted her post settlement day warranty walk through and all items listed from that walk through have been completed except for one item that is being handled through a subcontractorCould you please close this matterIf you need any additional information please feel free to call me at ###-###-####Thank you Warm regards, Dwight A [redacted] Director of Customer Care Classic Communities Corporation

------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DCDate: Wed, Nov 25, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To* *** *** ---------- Forwarded message ----------From: *** *** Date: Tue, Nov 24, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: "[email protected]"
Revdex.com,
I have yet to hear back from Classic Communities at this time
Thanks for the update
*** ***
***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Thank you for the opportunity to respond to Classic Communities' allegations:
It appears that all of their customers are not very important to them and they do not strive to meet their expectationsOut of the five homes built on *** Road, three households, including us are very dissatisfiedThe punch list items given to Mike B*** by me, and forwarded to you within this complaint have twenty two (22) outstanding items not two (2) as they allegeI have taken off numerous days to meet with their sub-contractors, at our property only to have no one show upWhen I would call Mike B*** or his assistant Joe D as to the status I never received the courtesy of any return calls, or was told they didn't knowI will address some, but not all of the twenty (22) outstanding itemsFirst, is the replacement of six (6), not four (4) interior doors that have not been ordered, furnished or installed; this was developed by their service technician, John G***Second, their landscaper, Strathmeyer Landscape Development Corpwere dispatched to my property unannounced without prior notificationWhen I asked the foreman, Jose what his scope of work was entailing, I was told they were simply seeding the property without redoing the final grading and contours that need to be re-established due to flooding of our basementI then attempted numerous times to contact Mike B*** and Joe D with no successJose contacted his office and was told to go to our next door neighbor that was scheduled for work to be completedBy not having this work done by their landscaper, I saved Classic Communities a great deal of moneyAll their other sub-contractors that were supposed to meet with me at our property on those dates that they purported never showedIt has been nine (9) mohths and Classic Communities' intentions of fulfilling my expectations is not only unprofessional but should be classifed as criminalOn numerous occasions I have called, left messages asking MrJames H***, President, Mike B***, Dave E***, Stuart K*** and Joe D to meet with them to resolve these many issues My pleas have gone on deaf ears due to their capricious attitude
Regards,
*** ***

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Aug 19, at 10:AMSubject: Fwd:To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Tue, Aug 19, at 10:AM
Subject:
To: "[email protected]"
Dear *** ***,
As per your request of 8/18/14 attached is the original 90-day punch list
Regards
*** ***
---------- Forwarded message ----------From: Revdex.com of Metro Washington DC Date: Tue, Aug 19, at 10:AMSubject: Fwd:To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Tue, Aug 19, at 10:AM
Subject:
To: "[email protected]"
Dear *** ***,
As per your request of 8/18/14 attached is the original 90-day punch list
Regards
Joseph Fraraccio

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:DwightYoure incorrectAll items from my walk through have not yet been completedThere is an appointment set up on for the remainderPlease keep this matter open until resolved completely.
Regards,
*** ***

This home is over five years old and is out of warrantyThis is a homeowner maintenance issue that has been neglectedThe homeowner was contacted and advised to contact his Home Owners Association for exterior maintenance

Dear Revdex.com,
This response is to continue our
approach of attempting to
satisfy the *** requests. It would definitely be helpful to have
clear directions on certain items, as we have attempted to accommodate requests
and we certainly may have mistaken some of the intentions. Also, weather has been an important factor
for approaching some of the request and we have attempted to resolve the issues
without inconveniencing the ***’s.
Regarding the list of items:
1.)
1.) Ramp- The ramp was removed to remove and install
the new patio, we had asked if she wanted it re-installed and we were told that
*** *** did not want the ramp re-installed If this is not the case or is a misperception,
we are happy to reinstall the ramp
2.) 2.)
Patio- The patio was installed at 10’x20’ per
the signed plansThe selection sheet shows a patio at 10x24, however there was
never a change order to do or pay for this work. Classic has decided to add the 4xsection
at no cost to avoid any discrepancies.
3.) 3.)
2nd egress the ramp in the rear of
the home was the 2nd egress, we thought that *** *** wanted
that removed and not reinstalled As
above, we are willing to do that if that is the request of the homeowner
4.)
4.) Door- The door was ordered according to the
original documents and delivered back in July, this door was delivered but was
sent back b/c *** *** wanted blinds between the glass that she said she
would pay for, but never signed a C/O or gave Classic a check Classic Communities does not offer this type
of door however we attempted to find this type of door and did find the door Due to the time it had take to locate and
secure a door with blinds between the glass classic agreed to supply it at no
cost. This door was delivered in October
and scheduled to be installed on 10/21.
It rained on 10/so Classic set up containment to be able to install
on 10/22/14 but *** *** was not
home for that appointment. We tried
calling multiple times to reschedule the appointment after that and she did not
return the call. We did get a call back
roughly a week later letting us know that she was leaving town and would not be
around until April of 2015. Then the
week of 11/10/I received a call from *** *** requesting the door be
installed immediately. Unfortunately, I
could not accommodate that request but can certainly understand the interest in
resolving the issue.
5.)
5.) The master bathroom shower has a zero threshold to
accomodate wheelchair access and we agreed to add glass plates at no cost to
either side to try to eliminate any water from escaping the shower **s
*** said that she wanted a credit for that so that she could have shower
doors installed instead which we also agreed to do at no cost. The zero threshold makes it slightly
challenging to prevent water from getting out of the shower so we felt it best
to accommodate whichever request made the *** happiest
Classic is willing to complete any and all of the items
listed above, in the process already previously established with *** ***, we will need dates and time of availability. The full list of items that was sent to
Classic on 9/16/is as follows
1.)
1.) Master Bedroom exterior door needs replaced,
carpet and trim need pulled back during this process and trim needs
replaced. We will attempt to schedule this with the
***’s
2.) 2.) Re-locate light switch in the Master Bath closer
to the door (the door had been relocated at the Buyer’s request at no charge
and we are happy to relocate the switch at this point in time at no charge as
well).
3.)
3.) Exterior lamppost light not working. We can attempt to schedule this as well with
the ***’s
4.)
4.) Re-seed, rake and straw on rear hill of
property. (we attempted to perform this work
on and the workers were asked to leave) we will not be able to complete this
portion of the work until the Spring of
Our goal is certainly to respond to the *** as we
certainly value them as Customers and will do our best to coordinate these
items to the best of our ability. Any
assistance with accommodating weather variability and contractor availability
is certainly helpful. Some of the
structural requirements of the requests have performance pros and cons and we
will always try to have them function as best as possible.
Please let me know if you need anything else,
Kind regards,
Mike B***

I went out to view the problem and as the customer stated it
could not be duplicatedThe video that the customer sent me I could not openThe problem could not be duplicated because at the time of the visit the cable was outIt could be a cable problem, as the customer has told me they have been through three cable boxesI have emailed the customer requesting a follow up visit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The situation was explained to me and I was told there was no compaction standard within building code for backfill against a structural foundation Looking at the international builders code myself indicates this is false Backfil MUST be placed against the structure to account for settling, placed in lifts, compacted, etc Additionally a 5% grade for feet is required I will examine the area with a string line level but it sure doesnt look like this was ever achieved at my residence or several others within my building I will research how *** *** relates to the *** but generally requirements are stricter localy than prescribed by the *** To say that the issue is due to settling is a huge assumption in favor of the business The fact that the problem occurs most significantly under the deck has the appearance that the grading was improper before the deck was built and subsequent to the deck being built the final lifts were placed In all but the areas under the deck The unsheltered soil has not compacted and settled but the sheltered soil under the deck has....certainly a mystery of soil science....and the variance itself is interesting as wellPerhaps the association is currently responsable, however it would seem the builder as the cause of the problem is unresolved
Regards,
*** ***

Whom it may concern,
Thank you for the correspondence to alert us of the situationWe reviewed the correspondence and he was correct that the month sheet from the home had some items marked off as completed. We have also spoken to *** ***, and have an appointment
set up for Tuesday October 21st to go over anything that might be outstanding or over looked. We went ahead and set up a date for work to commence and hopefully to be completed on October 30th. He seemed like a very kind person and we hope to have his issues resolved ASAPSincerely,
Doug H*** President and Mike Boos Customer Service Director

We have called and requested a time to view the problem with the customer and are waiting a return callThe electrical contractor who wired the home expressed to us after several trips to the home they could not duplicate the problem

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The matter is still openComcast corrected the problem with the cable, it was a *** code, unrelated to this issueI emailed Dwight back today to ask him to come back out to see the problemWaiting a response

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while I initially did NOT accept this response, it was followed up with a meeting with the owner of the company yesterday in which we were able to resolve our concerns moving forward The owner, Jim H***, was incredibly understanding and provided the details and support we were seeking regarding the progress of our home I would highly recommend anyone who has a concern with this company to ask to speak with him, as he really does care about the customers
Regards,
*** ***

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Nov 25, 2015 at 10:20 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To[redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Tue, Nov 24, 2015 at 11:13 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Revdex.com, I have yet to hear back from Classic Communities at this time. Thanks for the update.  [redacted]