Classic Communities Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dwight. Youre incorrect. All items from my walk through have not yet been completed. There is an appointment set up on 10.14.15 for the remainder. Please keep this matter open until resolved completely. 
Regards,
[redacted]

Dear [redacted],
Thank you for alerting us to your issues. Your satisfaction is important to us and we certainly apologize for any issues you have and certainly this situtation. In order to avoid situations like this in the future, you may want to contact the original subcontractor who performed...

the work on your home. If there was a problem with the original installation, that subcontractor can remedy the situation and would be more likely to cover the costs. It is difficult to verify at this point if the issues were based on the original installation or some other reason.
At this point, it is not possible for us to go back to the original subcontractors and verify or seek remuneration for what was said to be found as they would not be able to confirm the issues. [redacted] did the original HVAC installation and [redacted] did the original electric installation.
As far as we can tell, we were not contacted prior to these items being addressed through the other contractors. In the future, if there are any issues, you may want to contact the original installers and we can try to help facilitate that.

We have scheduled a time on 9/14/15@ 4 pm to install this customers new refrigerator.

We visited the property in question and examined the grading in question. It was found the customer has soil settlement underneath his pressure treated deck. This customer settled on 10/21/2009 and was provided with a one year new home warranty. This customer belongs to a homeowners association that...

is responsible for all exterior maintenance. The customer was contacted and this was explained to him.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
The matter is still open. Comcast corrected the problem with the cable, it was a [redacted] code, unrelated to this issue. I emailed Dwight back today to ask him to come back out to see the problem. Waiting a response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did contact them, and they told us to contact you, as you are ultimately responsible for this.   I am not going to use [redacted]  to do any of the heating work, because of the outrageous rates they charge for labor.  They wanted to charge me around $400 more in labor to fix the furnace than [redacted] did, for the same job.  At any rate, you tell me to contact them, they tell me to contact you.  I understand it's out of warranty and no one is responsible for anything anymore, unfortunately that's the world we live in today.  I just want it to be on record that this happened, so others can read it and be warned.
Regards,
[redacted]

------- Forwarded message ---------- sans-serif;">From: Dwight A[redacted]<[redacted]@classcorp.com>Date: Fri, Oct 9, 2015 at 12:13 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@classcorp.com>
[redacted],
It was a pleasure speaking with you. I am sending you an email as requested concerning [redacted]. Her refrigerator was delivered and installed in her home. In the process o getting the appliance into the home there were two small places of drywall damage that occurred. They were repaired that day. Since that day we have also conducted her post settlement 90 day warranty walk through and all items listed from that walk through have been completed except for one item that is being handled through a subcontractor. Could you please close this matter. If you need any additional information please feel free to call me at ###-###-####. Thank you.
 
 
 
Warm regards,
 
Dwight A[redacted]
Director of Customer Care
Classic Communities Corporation

Thank you for the notification that we recently received .  All of our customers are very important to us and we strive to meet their expectations.  The notification did not seem to have an attached list, however, I do have a list provided by [redacted] regarding his concerns.  We...

completed all but two of [redacted]'s warranty items, however, both are currently being processed.  The first item is the replacement of 4 interior doors that have been ordered and we are waiting on the arrival to schedule with [redacted].  The second item needing attention is a grading repair done back in November that is still waiting to be seeded.  The weather broke at the end of April and we rushed to get our landscapers to his home and attempted to seed this area, however, [redacted] sent the Landscaper away.  We had multiple weeks following with rain.  We rescheduled work twice between April and July -we currently have the landscaping scheduled to be completed on  7/21/14.  The landscaper spoke with [redacted] twice and he has agreed to that date.  We have communicated with [redacted] and will continue to do so.  The extreme weather patterns from winter throughout spring have delayed our intentions of fulfilling [redacted]'s expectations but we are committed to his satisfaction.

**. and [redacted],       I am sorry that it is coming across that I called someone a liar, you did pay for a patio extension.  Additionally you were not notified of the day they would be delivering the doors to the home nor were you notified of the date they would be there for the for the landscaping, or patio work.  We just want to get the work that is outstanding completed so we can all move forward.  If you could please send us some updated contact info and phone number that we can reach you at, and let us know when you are available we can set the outstanding work up to be completed.  Classic just wants to resolve the outstanding items at your home.Kind Regards,Mike B[redacted]

------- Forwarded message ----------From: Dwight A[redacted]<[redacted]@classcorp.com>Date: Fri, Oct 9, 2015 at 12:13 PMSubject: [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted]...

<[redacted]@classcorp.com>[redacted],It was a pleasure speaking with you. I am sending you an email as requested concerning [redacted]. Her refrigerator was delivered and installed in her home. In the process o getting the appliance into the home there were two small places of drywall damage that occurred. They were repaired that day. Since that day we have also conducted her post settlement 90 day warranty walk through and all items listed from that walk through have been completed except for one item that is being handled through a subcontractor. Could you please close this matter. If you need any additional information please feel free to call me at ###-###-####. Thank you.   Warm regards, Dwight A[redacted]Director of Customer CareClassic Communities Corporation

Complaint: [redacted]
I am rejecting this response because:
Date Filed: 1/29/2015 2:57 PMMy wife and I built, purchased, and took ownership of a new home on November 21st of 2013 using Classic Communities as the builder. Our new home came with a one-year comprehensive warrantee. In the first week of September, 2014, we discovered a leak under a tile shower that had broken through the drywall ceiling into our living room. My wife was seven months pregnant at the time. We immediately called Classic Communities, who sent out a plumber to cut a hole in the ceiling and confirm the leak. The plumber confirmed the leak, informed Classic that a repair to the drain in the floor of the shower was necessary, and told us that we couldnt use the shower until a repair was completed. Classic sent a person to confirm this and to document the leak with photographs the following week. We were told at this time that the repair would require the (concrete) floor of the shower to be removed and rebuilt, and that several rows of (12x12) tile on the walls would have to be removed and replaced. This process was supposed to take a few days.After this visit, now in the beginning of October, Classic indicated to us that a subcontractor had been used to install the tile shower, and that we would have to coordinate with the subcontractor for the repair. The subcontractor scheduled and failed to show on multiple occasions before finally coming out and indicating that they felt the leak was not their fault. Classic, now in the end of October, indicated that we should schedule with a different subcontractor to come out to look at the shower. My wife and I strongly indicated at this time our desire to get the situation fixed before she delivered our baby. She was now in her last month of pregnancy. After scheduling with the second subcontractor who failed to show, again, on multiple occasions, and after many, many calls to Classic, I filed a complaint with the Revdex.com on November 19, 2014. I indicated at the time that we were having a lot of trouble getting anyone from Classic to return our calls, that we had been stood up for scheduled work on many occasions, and that we had specifically requested that the work be completed prior to delivery of the baby. A manager from Classic called me the next day and told me that this was the first he had heard of our problem. He apologized and said that he would take care of things to get us resolved quickly. We had to schedule time off of work and juggle our schedules around to make all of the appointments with the subcontractors who failed to show. These were wasted days that cost us vacation and personal time at work. When we called and left messages or were able to talk with someone from Classic, we often did not receive a call back or were told that it was our responsibility to work it out with the subcontractor. We very much did not want to have workers in the house with a newborn baby while my wife was using up her maternity leave from work. Our baby was born in the end of November. We still did not have anyone scheduled to come out to fix the shower. We still could not use the shower. And now, my wife would be home alone with a newborn baby using her maternity leave while we tried to get our shower fixed. We finally got someone to come out to look at the shower and start working in the first week of December. When they started working, the workers said they discovered mold and immediately stopped work. We had a two-week old baby at the time, and did not want to expose her to mold. So my wife took the baby and drove up to stay at her parents house a couple hours away. We had to have mold people come out to look at the house, to remove some part of the rotten floor, and to confirm if there was really mold. My wife was out of the house for nearly a week, and since I stayed home to work, I was unable to spend time with my newborn baby for this time. We were finally able to have someone come out to complete the work the week leading up to Christmas. It ended up taking a week. It required multiple workers with hammers breaking up the floor, etc. My wife is breastfeeding our baby. Between the noise and the lack of privacy, especially because I couldnt take more days off of work to be home while the workers were there, we decided to that she and the baby should spend another week at her parents until the work was finished. My baby was just a month old, and for no fault of my own, Ive already been completely absent for two weeks of her life. And my wife is spending the first month after delivering a baby (time when she is supposed to be not driving and trying to rest) driving back and forth to her parents house. So we finally got the work finished I had to be at work, and there was nobody at the house for much of the time when the work was done. So when the work was completed we realized that the workers used a grout for the tile that does not match the rest of the shower. They also left five of the (12x12) tiles with significant damage. We called Classic again and asked them to send out the manager to look at the work. Two people from Classic came out and confirmed that the tiles would have to be removed, replaced, and regrouted. We were scheduled to have someone come out today to begin the repair of our poorly-repaired shower. We were again stood up. We again called Classic and left a voicemail. But we havent received a call back. My wife and I are very upset. We still have no resolution to a problem that was first reported in the beginning of September. We both have adjusted our schedules and wasted days off work to be stood up time after time by the people who are supposed to have been fixing a warranty issue. They are legally obligated to resolve this issue. But we are still dealing with it five months later. My wife has spent her entire maternity leave dealing with this issue in one way or another. Maternity leave is supposed to be used to recover and bond with the baby. But instead she and the baDesired Outcome: At this point we do feel like we should be entitled to some sort of compensation. For my wife's maternity leave, for time out of the house, and certainly for all the times we wasted days waiting around for people who didn't have the courtesy to call us and tell us that they weren't going to show up. This situation is pretty ridiculous at this point. Please follow through to get this fixed properly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Contract Issues - A failure to honor a contract or agreementMy spouse filed this complaint with the Revdex.com under this issue number [redacted]. This complaint was closed however I have further evidence in the to support his complaint. I contacted an attorney to handle the issue of the contractual agreement not being met and the defamation of my name by one Mike B[redacted] employed by Classic Communities. I am in receipt of an email via my attorney from the President of Classic Communities Doug H[redacted] with a "game plan to address the issues". I deleted his email address for his protection. Please read: From: Doug H Sent: Friday, December 05, 2014 12:23 PM To: [redacted] Subject: [redacted] Client Dear [redacted], I have attached a game plan for the [redacted] family which hopefully will resolve their issues. Most importantly, we have scheduled some work for the 15th in order to expedite it. If you could confirm that that date works for them and that the other items are being addressed as expected, that would be a great help. We continue to be interested in resolving their issues to the best of our abilities. As always, some of the work may be temperature or weather dependent but we remain committed to completing the work. We will also send a copy of the response in the mail. If you could also confirm that you received this email, that would be helpful. Thanks in advance, [redacted] Harrisburg PA [redacted] For this matter to be elevated to the President of the company clearly addresses the fact that my spouse did not speak out of terms and in fact that we as the homeowner did our jurisprudence to insure we are in the right. Again our purchase of this home was in good faith. We trusted Classic Communities to stand by their word and what their sales persons were selling us. We were specifically told by their sales representative to "not bother the site manage" as "he is very busy and tends to get angry if he has to deal with all the buyers questions". Instead all issues should be handled by him,the sales representative, and to "not to go through "Dxxxxx" the site manager. Had we not adhered to the sales representative we would have know of things like the windows they installed were not to our liking and the combination lock we requested for the front door was placed on the garage instead just to name a few. We even requested en estimate to remove the 6' berm in the backyard just three feet from the end of the patio and didn't receive nothing more then a chuckle from the sales representative saying it's to costly. We are now spending in excess of $15,000 to have it removed after the house has bee built. A cost that would have been less had we been given the opportunity to pay for it before the home was completed. Myself a disabled veteran retired from the United Force Air Force and my spouse also former military are accustomed to making allowances but to have my name blatantly dishonored by ** B[redacted] and intentionally called a liar is completely unprofessional. I will forward documents, upon request, which clearly shows that we paid for the extension of the patio in the amount of $2,800.00 and that all ** B[redacted] Director of the Warranty Department had to do was to contact his own in house settlement office to retrieve the very same document stating the expenditures and payments to Classic Communities.
Desired Outcome: I would like an apology from ** B[redacted] via Revdex.com and in writing, a refund of fees paid for the patio extension since ** B[redacted] claims there wasn't any paid as well as any other paid for upgrades, additional monies to replace items that we were told were upgrades ie. wood floors but in fact were considerably less than as described, a disciplinary letter to ** B[redacted] from the President of the company for his poor decisions and lack of commitment to the owners attempting to have Classic Communities fulfill their contractual agreement and in a timely manner, customer service training to Mike B[redacted] and the staff at Classic Communities, as well as a class in how Classic Communities offices are structured and what is available to the staff should they require historical data if need arises in the future and how to obtain past records of properties that had upgrades and all monies paid out to Classic Communities for services. Perhaps then individuals in highly visible areas of customer service will do what is needed to prohibit making their company appear incompetent as ** B[redacted] Director of the Warranty Department has done in this case.
-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Dec 30, 2014 at 10:10 AMSubject: Fwd: ID [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] and [redacted] <[redacted]>Date: Mon, Dec 29, 2014 at 2:17 PMSubject: RE: ID [redacted]To: "[email protected]" <[email protected]>
This is difficult to respond to since it is repetitive and does not stay on point as to the previous complaint. The “full list” of items was emailed 9 February 2014 to Classic Communities and again in May 2014. **. B[redacted]’ response is incomplete and does not address the full complaint. I would ask that **. B[redacted] take the time to completely acknowledge the complaint and respond accordingly.
I can address the items **. B[redacted] did respond to:
1)      The ramp was to be reattached once the remainder of the back patio was pouted. We are still waiting for this to be completed.
2)      Again the 10X24 patio needs to be poured as previously paid. Again please see the attached article provided as proof that this was paid for in full prior to closing.
3)      Please see # 1) for response.
4)      I have copied **. B[redacted] response and answered the statements as well as provided the correct information that perhaps **. B[redacted] has somehow forgotten. My responses are provided after each of **. B[redacted]’ responses and are in italics for this response only.
Door- The door was ordered according to the original documents and delivered back in July, this door was delivered but was sent back b/c [redacted] wanted blinds between the glass that she said she would pay for, but never signed a C/O or gave Classic a check. // The door received did not have the dead bolt cut into the door. I called CC and told them this and was informed that a new door would be ordered with the dead bolt cut as well as the door knob cut.// There was no discussion regarding blinds as this time. Classic Communities does not offer this type of door however we attempted to find this type of door and did find the door. //The company CC used does carry the door with blinds already installed in them so I don’t know what **. B[redacted] is talking about when he states they “attempted to find this type of door”. I literally spent 5 minutes to call the company that makes the doors CC uses and was told they do provide French doors with blinds installed in them.// Due to the time it had take to locate and secure a door with blinds between the glass classic agreed to supply it at no cost. //A couple of days after the first door was delivered without the correct cuts for the deadbolt I called CC to see if they “could” order the doors with blinds in them to match the back door which we paid $2,200.00 to get the type of door we wanted which was with blinds and of better quality then what CC installed (the back door was of the lowest quality and warped after 5 month of being installed). I informed CC that we would pay for anything over the cost of the regular doors for the blind installation and was told that this would not be an issue. I was never contacted again for the cost or sent a bill for payment.// This door was delivered in October and scheduled to be installed on 10/21.  It rained on 10/21 so Classic set up containment to be able to install on 10/22/14  but [redacted] was not home for that appointment. // I was not home October 21, 2014 nor did CC call to inform me they were coming to install the doors. The containment **. B[redacted] is speaking of was installed on Friday October 24, 2014 between 2-3 pm plus a dehumidifier was left to dry the area at my cost for the electricity.//  We tried calling multiple times to reschedule the appointment after that and she did not return the call. // I have all the records of calls received and sent. We use a cellular phone that documents all incoming and outgoing calls. **. B[redacted] needs to check his records to verify his information. I spoke with Tina Hartman in his office to reschedule the installation however the dates provided were not conducive to my schedule.// We did get a call back roughly a week later letting us know that she was leaving town and would not be around until April of 2015. // I did call CC to inform them that I would be leaving the country the week of November 23, 2014 until the Spring 2015.//  Then the week of 11/10/14 I received a call from [redacted] requesting the door be installed immediately.  Unfortunately, I could not accommodate that request but can certainly understand the interest in resolving the issue.//I did phone CC the first week in November letting them know that I would not be traveling until December 2014 and asked if they could install the doors sometime during November 2014. I was told that I would be contacted when a date could be scheduled. When CC did finally call back the dates provided were already filled with doctors’ appointments. I did inform CC that I would be traveling in early December. I did travel on December 10 2014 and will not be returning until the Spring of 2015.//
5)      The Master Bathroom’s shower has leaked water onto the tile floor since we purchased the home November 2013. CC has sent numerous individuals out to our home where they have photo graphed, measure, added caulking, walked around inside the shower, scratched their heads, and so forth when finally one of **. B[redacted]’ latest recruitments suggested to place tempered glass plates against the shower walls to prohibit water from flowing out of the shower basin to the tiled floor then dripping into the basement. I asked since they were installing these glass plates if they could inquire into the cost of an additional door to be placed between the plates at my cost. I was told by **. B[redacted] that CC would pay for this door due to the excessive delays. We do not know of any other showers like our leaking into the bathroom and do not attempt to surmise why ours leaks.
**. B[redacted] has not addressed the other items in the original complaint.
The bathroom light in the Master bathroom has since been moved however the area that originally housed the light switch has yet to be repaired.
The base boards around the master bathroom shower have been replaced although never fully repaired or finished. And water still leaks onto the tile floor and collects therefore it leaks into the basement.
The bathroom door in the Master Bedroom was not moved at our request. When the bedroom door was open it blocked the entrance into the bathroom so the builder moved the door over for access to the bathroom.
The carpet, padding, and any flooring in the Master Bedroom require replacement due to the excessive water that “sat” on the floor for days prior to drying.  We want it replace due to the possibility of mold. I have a suppressed immune system and any mold would have serious detrimental effect on my health.
The apron above the French doors in Master Bedroom sags. Please repair.
The crown molding throughout the home was shabbily repaired and there are areas that have not been sanded or even smoothed out. We are requesting repair and painting of the crown molding throughout the home.
We paid for an upgraded hardwood flooring and would like to see that flooring installed. Certainly the current flooring which contains less than 1cm of wood could not be considered hardwood flooring.
We paid for a combination keypad for the front door.  A key pad was placed on the garage not the front door.
The exterior lights to include the lamp post have been repaired. It took 3 times for the lamp post but it is now working.
Currently our garage door remote doesn’t close the garage door and we have difficulty making it work as well. We have replaced the batteries twice and it doesn’t seem to help. Please fix.
We asked for CC to give us a price for excavating the 6.5 foot berm in the backyard however or request met with chuckles from the salesman and we were never given a cost. We are now having to pay in excess of $15,000.00 for this to be done after the home has been built. We would like for landscaping shrubs and trees to be placed on our property at CC’s cost.
We have had to hire an attorney in the hope of getting some sort of action out of CC. We are still in the process and waiting for CC to respond.
Regards,
[redacted]

We have contacted the customer in response to the complaint. There is work taking place on his homesite. We left a voicemail message with a current status and who his point of contact will be for future updates. A schedule will be provided to the customer concerning future activity. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The amount of time to get this resolved is completely unacceptable by all means.  At the begining of this entire situation we were trying to work things out with the original installation company and have since have parted ways.  I was not made aware of Mr. [redacted]s situation until I...

received his first phone call to me on 10/30/14.  At that point we contacted another installation company who had to inspect the unit as well as order the material.  I was unaware that the door needed to be removed before we moved forward until this complaint came through.  However I did contact Mr. [redacted] on 10/30/14 in response to the voice mail he left me, stating that nothing had been going on.  That is when the 2nd installer was contacted, I also let Mr. [redacted] know to give me a call to let me know if he needed anything additionally.  I received another call from Mr. [redacted] on 11/12/14 which I returned that day.  He had not heard from the 2nd company yet.  I called and asked that the call MR. [redacted] immediately to get the job completed.  They set up the job to start on 11/18/14, I did not know that the shower door needed to be removed until I received this Revdex.com complaint, at which point I contacted Mr. [redacted] and sent someone out within 45min.  What I am trying to express is that the job is moving now and the service will be completed within the next 2 weeks.  Classic plans to completed the service work on the home in its entirety.  Kind Regards, Mike B[redacted]Director of Customer Care

Review: We built a house using classic communities as the builder. They gave 1 year warranty for any issues. We contacted them at one year anniversary, and asked them to fix the issues. They did fix some, but many other issues still remain unfixed. I have contacted them multiple times, but have not heard from them.

Issues that still needs to be fixed:

- Hardwood floors are squeaking and has chemical foot prints from the day we moved-in. We have contacted them multiple times since we moved in, but were told that the squeaking will go away and someone will be there to fix the foot prints. I mentioned it again at one year anniversary. Still waiting for someone to fix these.

- Humidifier: our home was supposed to have whole house humidifier. It was not installed when we settled the house. They came and installed it later on first floor, but said it can not be done for the second floor (second floor has separate furnace which is in the attic). I was never told about this beforehand that they can not install the humidifier on the second floor. And I believe that is one of the main reason why hardwood floors are squeaking more on second floor)

- Bathroom leak: there is a leak in the bathroom toilet. We were told plumber will come to fix it, no one has (despite contacting classic multiple times)

- Insulation: I paid extra to get the garage insulated. They insulated the walls, but did not insulate ceiling. Because of that, the room above the garage is very cold in the winter. I contacted them about it and they are refusing to do it.

- Bathtubs: bathtub in one of the bathroom is damaged.

- Speaker wires: a subcontractor ran speaker wires for whole house audio during construction, but did not leave anything to tell me where they have terminated them in the ceiling. Their foreman said he will contact them and see if he can find out about it. Have not heard anything from anyone.Desired Settlement: All I want is them to finish the job. If they can not finish it, I can get it done on my own but they need to pay for it.

Business

Response:

Review: We purchased our new home from Classic Communities in November, 2013. At the time of purchase, we were told the house would receive warranty repairs at 3 months and 11 months after the purchase. Numerous call have been placed and unanswered regarding a crumbling garage floor, cabinets that need replaced and repaired and numerous areas that need repainted or repaired. We were given numerous excuses regarding personnel issues, turnover, etc. Three weeks ago, I received a call from the "New" manager promising an appointment would be made regarding the garage floor. Since then, we have heard nothing. My wife and I have attempted to be patient and professional, but this service is inexcusable. I have never had to file a complaint against a company in my life, but this can no longer be tolerated. We paid good money for our home and the builder should be held accountable for the poor response.Desired Settlement: Make all necessary repairs as required in a timely manner.

Business

Response:

Whom it may concern,Thank you for the correspondence to alert us of the situation. We reviewed the correspondence and he was correct that the 3 month sheet from the home had some items marked off as completed. We have also spoken to [redacted], and have an appointment set up for Tuesday October 21st to go over anything that might be outstanding or over looked. We went ahead and set up a date for work to commence and hopefully to be completed on October 30th. He seemed like a very kind person and we hope to have his issues resolved ASAP. Sincerely,Doug H[redacted] President and Mike Boos Customer Service Director

Review: In the Contract Pass through overhang was included but house was built without overhang and because of lack of knowledge about all these terminology, me too overlooked and moved to a new home. I came to know about this when my friend found this missing in his home and fought with them. Initially classic community not agreed about this but after lot of email exchanges and meetings they finally agreed their fault and compensated $500 during closing time. The good thing is in my friend’s case is at least their pass through covered with granite, but for me at least not covered with granite and not compensated with $500. I fed up asking them about this and now now they stopped responding to my emails and phone calls, even realtor [redacted] also not helpful and not supporting me. Initially he told he would, but now he too saying not possible. I don’t know what to do in this situation. I thought at least sharing here my agony for the people not to get betrayed by builders who try to get benefit by taking the advantage of customer ignorance.

I hate classic community.Desired Settlement: I want Pass through overhang as per agreement consent.

Business

Response:

To whom it may concern,

Attached are the plans and options signed by this buyer. Granite was selected for the top and optional overhang to right of sink and installed that way. The pass through is a half wall cap typically done in wood trim unless specified otherwise and paid for as an upgrade, neither of which happened here. It is primarily up to the buyer as to what options they choose for their home and we have no way to compare with what his "friend got" . Furthermore it would not be ethical for us to openly discuss another buyers options and payment choices. I'm not quite sure why they gave up $500 at settlement but I believe the buyer should be satisfied as it appears to cover something not owed in the first place. This buyer may gladly call, and pay for, any additional items they would like to add to their home, by calling the granite company directly.

Regards,

Classic Communities corp.

Review: My wife and I purchased a new home on October 18, 2013 with outstanding items which needed to be addressed and corrected within 90 days of the closing date. Eight and a half months later many of these items still exist. Classic Communities Corp. have been avoiding their obligations within the contract and a response after numerous calls on our behalf.Desired Settlement: Repair, replacement and completion of all outstanding punch list and warranty items, as per contract.

Business

Response:

Thank you for the notification that we recently received . All of our customers are very important to us and we strive to meet their expectations. The notification did not seem to have an attached list, however, I do have a list provided by [redacted] regarding his concerns. We completed all but two of [redacted]'s warranty items, however, both are currently being processed. The first item is the replacement of 4 interior doors that have been ordered and we are waiting on the arrival to schedule with [redacted]. The second item needing attention is a grading repair done back in November that is still waiting to be seeded. The weather broke at the end of April and we rushed to get our landscapers to his home and attempted to seed this area, however, [redacted] sent the Landscaper away. We had multiple weeks following with rain. We rescheduled work twice between April and July -we currently have the landscaping scheduled to be completed on 7/21/14. The landscaper spoke with [redacted] twice and he has agreed to that date. We have communicated with [redacted] and will continue to do so. The extreme weather patterns from winter throughout spring have delayed our intentions of fulfilling [redacted]'s expectations but we are committed to his satisfaction.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Thank you for the opportunity to respond to Classic Communities' false allegations:It appears that all of their customers are not very important to them and they do not strive to meet their expectations. Out of the five homes built on [redacted] Road, three households, including us are very dissatisfied. The punch list items given to Mike B[redacted] by me, and forwarded to you within this complaint have twenty two (22) outstanding items not two (2) as they allege. I have taken off numerous days to meet with their sub-contractors, at our property only to have no one show up. When I would call Mike B[redacted] or his assistant Joe D as to the status I never received the courtesy of any return calls, or was told they didn't know. I will address some, but not all of the twenty (22) outstanding items. First, is the replacement of six (6), not four (4) interior doors that have not been ordered, furnished or installed; this was developed by their service technician, John G[redacted]. Second, their landscaper, Strathmeyer Landscape Development Corp. were dispatched to my property unannounced without prior notification. When I asked the foreman, Jose what his scope of work was entailing, I was told they were simply seeding the property without redoing the final grading and contours that need to be re-established due to flooding of our basement. I then attempted numerous times to contact Mike B[redacted] and Joe D with no success. Jose contacted his office and was told to go to our next door neighbor that was scheduled for work to be completed. By not having this work done by their landscaper, I saved Classic Communities a great deal of money. All their other sub-contractors that were supposed to meet with me at our property on those dates that they purported never showed. It has been nine (9) mohths and Classic Communities' intentions of fulfilling my expectations is not only unprofessional but should be classifed as criminal.On numerous occasions I have called, left messages asking Mr. James H[redacted], President, Mike B[redacted], Dave E[redacted], Stuart K[redacted] and Joe D to meet with them to resolve these many issues. My pleas have gone on deaf ears due to their capricious attitude.

Regards,

Consumer

Response:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Tue, Aug 19, 2014 at 10:46 AM

Subject: Fwd:

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Aug 19, 2014 at 10:45 AM

Subject:

To: "[email protected]" <[email protected]>

Dear [redacted],

As per your request of 8/18/14 attached is the original 90-day punch list.

Regards.

Review: We purchased a home from Classic in April which eventually included sump pumps per their builders recommendation. Less then six months later a storm amounted due 4 feet of water in our basement due to improper grading of our property and the adjacent properties and due to improper workmanship on the electrical and sump pump systems.Desired Settlement: Reimbursement for damages (fees for pumping out water, fees for replacement/repair of furnace and hot water heater, and reimbursement for lost personal property)

Business

Response:

The buyer did add a second sump pump as added protection against ground water. On October 11th the area experienced a significant rain event of up to 10 plus inches of rain in a days time. We were told by **. [redacted] and by Service Master that his issue was due to the sump pumps not working to remove the ground water that had entered the basement. The home had been through a number of different rain events without incident since they moved in and also gone through and passed all code inspections and tests, ie; grading, electrical, etc. **. [redacted] did mention that they had no coverage of insurance for this and that he was fighting with them as well. Attached is a picture of the grading which shows no deficiency. Also attached is the signed Limited Warranty which expressly prohibits coverage of this incident regardless. Reference lines 10,11,12,17 and 26. Request for refund is respectfully denied.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the photograph was taken December 10, 2013 after the business returned to the property and changed the grading, water run off and downspouts of my home and the home next door. Conveniently the snow covers the dirt and leftover downspouts that the business left laying on both properties. Further the warranty does not excuse the business from its duty to properly flow water on the property and install the pumps and electrical systems in a proper workman like manner. The timing of the warranty is also important as it was signed long before the pumps were even suggested by the business.

Regards,

Seth [redacted]

Business

Response:

The photo was taken to show that proper grade and fall exist away from the house ruling out surface water intrusion. The photo attached shows repair work to grading due to a soft spot in the yard and clearly shows nothing was changed in regards to flow away from the house. The 2nd pic attached shows the downspouts, one was buried into it's own infiltration system and the other discharges on the driveway. Both are on the low side of the home and water would have to run uphill to enter the basement. There was no point of entry for water other than the sump pits, this is evident of ground water. It was also crystal clear. Once again, the house was inspected and passed by a code official prior to settle. The grading, electrical and all other components of the home were checked and operational. Per [redacted] the sump pumps worked the day prior to the 10" rain and actually after the rain.

When I met [redacted] my first question was what to do going forward, meaning I did not want for him to go through this again so what did he think should happen to prevent a future issue. He was not concerned about further prevention. He also told me he did not have the $75 insurance rider that would have covered this and was fighting with them as well.

Figuring that this was all out of pocket I asked him to send me the invoice from the pump company and I would see if I could justify/reduce it. That bill was $3500 roughly. We also offered to replace the furnace for him and that was turned down but I believe he paid $1700 roughly for it. Although expressly not covered by the warranty, we offered $2500 to the [redacted] to help with their costs thinking it was roughly half of what they had out. They had demanded $10,000 after they rejected our offer but to date no other receipts or itemization of items lost have been received by Classic . Our offer was fair and our position remains the same.

**. [redacted] had also corresponded on 1/6/14 asking if we have any interest in settling our dispute for their last demand as they were receiving calls from a realtor asking them about their experience.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The photos show this was not a "soft spot in the yard." There is regrading and new buried pipes from the middle of the uphill side of the home, all the way around the back and down the opposite side of the home. This was not done to simply correct a "soft spot in the yard." If it was it wouldn't have been done at the same time to the home next door as well.