Classic Construction & Builders

Complaint: [redacted] I am rejecting this response because: I am still waiting to see if the $reimbursement they said I would receive is going to show up in my next statement from [redacted] Sincerely, [redacted]

We are happy to report that we have reached a agreement with this customer, we would also like to thank you for giving us your honest feed back, we will use your feedback to improve our customer serviceWe now have locations in [redacted] and [redacted] where we service our customers out of; we install between 20-kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen

Mr ***, We thank you for taking the time to post this reviewWe are sorry to hear that you weren't completely satisfied with your experienceI would like to confirm that my Installs Manager Tim did reach out to you and we have agreed to replace the doors in question more time; and if you are still not 100% satisfied we will issue a refund to you for the same doors I would again like to thank you for taking the time to review us and acknowledge that we will use it to improve our customer serviceWe take people’s comments very seriouslyIf someone isn’t happy, we address this issue to the best of our capabilityWe now have locations in CT and [redacted] where we service our customers out of; we install between 20-kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen

Complaint: [redacted] I am rejecting this response because: There "good faith" offer is a joke and of course our kitchen is now 100% complete but what does that mean? Of course it should be 100% doneYour company is an absolute joke, from your employee measuring INCORRECTLY to your TERRIBLE customer service and your joke of an "offer"Maybe if there was some sincerity in your customer service and your solution to this problem it would be different but you continue to try and make this difficult Sincerely, [redacted] ***

Dear Revdex.com, I am writing to you in regards to concerns posted here, we are happy to report that we are progressing well on the completion of the project, we are also currently working with [redacted] ***, and have come up with a mutual agreement to resolve this matter between [redacted] & Express Kitchens , and we are currently waiting for the final paperwork to finalizeIn brief, we at Express, strive to fix our customer complaints and not shadow the complaints by compensating monetarily; however we offering a credit to [redacted] as a customer service gestureWith open locations and thousands of kitchens sold, we maintain an A+ rating with Revdex.com for that very reasonIn our business, believe us, that is hard to achieve

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am now waiting for the repair and refundOnce all work has been completed and monies refunded, I will find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do agree with Express Kitchens response of "Not wear and Tear"; the issue is poor craftsmanshipA registered letter will be going out to the owner of Express Kitchens expressing my displeasure with not only this response, but the entire processThere is now a second issue with the drawer that contains the trash cans which are rubbing against the bottom of the cabinet Sincerely, [redacted]

Hello Revdex.com, customers we are happy to report that we reached out to [redacted] to go over her concerns.We were able to amicably resolve the concerns that she had.I would also like to thank [redacted] for choosing Express Kitchens to buy her counters.I would like to remind all the viewers of this review to know that we now have locations open in CT, MA, NY market, we have successfully delivered and installed over kitchens in the past calender year of alone.It goes without saying that the majority of these customers were very happy with our service and gave us glowing reviews by virtue of choosing Express Kitchens to buy their dream kitchen.We are fully insured, licensed and take pride in providing the best value proposition when buying a kitchen.Charles M***

I have to report that we have finished the customers kitchen % as confirmed by customer over the phone with us.We have not been able to reach a mutually agreeable credit amountWe have made a good faith gesture offer to [redacted] and she rejected it over email.If there are any other concerns or questions the customer can reach us at ###-###-#### directly.I would also like to remind all our mutual customers that we have locations in CT and MA now, we install + kitchens a week and deliver twice that amount that customers put in them selves, and when you deal with that many customers you are bound to have some issues but this is a anomoly and not the norm when choosing Express Kitchens to buy a kitchen.Our newest location is going to open in Torrington CT soon, we are fully insured and licensed and take pride in providing the best value proposition when buying a kitchens in this market.Thank youCharles M***

We are happy to report that we have reached a agreement with *** on how to move forward with this project.We are nearing the completion of the project and have agreed to refund the $charge that *** was unhappy with.I would like to thank *** for choosing Express Kitchens to purchase his
kitchen and counters.Also I would like to remind all the viewers of this platform that we now have locations in CT and MA, we are fully insured, we take great pride in providing the best value when you are shopping for a kitchen

I am happy to report that we reached out to Ms ***, we have rushed the parts that she needed under warranty.We have also agreed to make a one time exception and offer a customer service credit to her in lieu of the delays.We thank you for taking the time to post this review.We have locations in
CT now, we are fully licensed and insured

Tell us why here...I am happy to respond that we have had multiple conversations and visits with ***, We have reached a agreement on how to proceed, we offered her discounts that she was looking for, we ordered the kitchen, and we apologize for the concerns that she mentioned above.I would
also like to remind all the viewers of this response that we have stores, we are fully insured, registered and take pride in providing the best value when buying a kitchen or Bathroom cabintes and countertops.We would like to thank *** for giving us the opportunity to earn her business and provide the kitchen that she needed

Revdex.com:
I have reviewed the response and at this point I am willing to accept it with the following conditions. First, I will monitor my credit account to see if the credit is applied along with any tax which would have been applicable to that charge. In addition, the merchant is scheduled to perform the required repair as outlined in my original complaint and therefore I will withhold final acceptance until that repair is completed to my satisfaction.I also find it interesting and a clear indication of this merchant's integrity to use this as a marketing forum versus a service forum
Sincerely,
*** ***

We spoke with ***; we have already taken care of the $refund, she is owed additional $which we are sending her a check forAs per my conversation we have come to a agreement on how to proceed with her concerns and we will ensure that the kitchen is finished to her satisfaction

Complaint: ***
I am rejecting this response because: there was no mutual agreement reached between the company and my wife ***They are trying to knock off $of the tens of thousands we owe themAnd again we were promised 2-weeks for the cabinets, their own employee came to the house to measure the kitchen AND MEASURED WRONG, delaying everything
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have spoken with Charles M*** from Express KitchensHe asked me to send a picture to him of the problem in my kitchenI have sent the pictures and so far have not heard anything from himI did receive $and I am still owed $which he says he will sendso to me the problem is not entirely resolved but I did get resultsThank you for your actions to my complaint
Sincerely,
*** ***

We spoke with Ca*** and are happy to report that we have reached a agreement, we are going to send our install manager to re-seal the counter seam. I would also like to thank you for taking the time to post a review, we take your feedback seriously and use it to improve our services, we
currently have locations in CT and MA where we serve our customers out of, we take great pride in providing the best value proposition when you buy a kitchen in this market, and we are fully insured and licensed / registered with the state

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I would like to thank *** *** *** *** for taking the time to post this honest review of their experience with us.We acknowledge the mistakes that we have made and are making efforts to resolve them.I am happy to report that we have reached a agreement on finishing the kitchen on Saturday
and a credit in lieu of all the concerns and the delays mentioned in the email.I would also like to remind all our mutual customers that we have locations in CT and MA now, we install + kitchens a week and deliver twice that amount that customers put in them selves.Our newest location is going to open in Torrington CT soon, we are fully insured and licensed and take pride in providing the best value proposition when buying a kitchens in this market.Thank youCharles M***

I thank Mrs.***'s for updating this review on the doorsWe went to Mrs.***s kitchen on Dec 14th, with the replacement doors, out of those was not found acceptable and we have re-ordered it againOur Customer Service Rep Cynthia has also assured Mrs*** that we are going to make sure we expedite the last door so that the project is completed 100%Also We take people’s comments very seriouslyIf someone isn’t happy, we address this issue to the best of our capabilityWe now have locations in CT and ** where we service our customers out of; we install between 20-kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen