Classic Construction & Builders

I would like to take this opportunity to thank *** *** for posting his concerns and his honest opinion on this forum.I would like to report that we believe that the project has been completed, we have reached out to ** ***r and left messages - to confirm that he does not have any other
outstanding concerns.If there are any concerns still outstanding we encourage ** *** to reach out to us directly at -*** *** ***) or via email at ***t.I would also like to reiterate our commitment to serving the CT, MA and NY Markets as having the best value proposition to buy a kitchen, we are fully insured and licensed, we have stores that we service our customers out of and make our own cabinets, laminate counters and granite counters.We thank our customers for their continued support and will always strive to provide the best product and service at the most affordable pricesTell us why here

Complaint: ***
I am rejecting this response because: These issues are not being properly handled My request was not unreasonable it would even save express Kitchen cost of new cabinets when all I requested was for them to send a person out to make repairs to the existing cabinets These repairs were not anything that could be noticed prior to installation These problems are manufacturing defects that where only noticed after installation We also decided to go with a different installer because we felt that Express Kitchen was price gouging installation prices way over typical market cost for cabinet installationWe have a one year warranty on the cabinets and for the company to say that they will not cover there warranties is very concerning They had poor workmanship and gave us rushed poorly made cabinets with defects they should be responsible to fix them The compensation for the original error they made which the owner said he would cover the cost of for babysitting and travel should be separate from the cabinet problems Also the fact that Express Kitchens still has an A rating is very concerning to a consumer seeing how most of the comment and reviews from the Revdex.com are negative reviews more than half How could a company have such bad reviews and still have that type of rating it's very interesting Not only will I be making a complaint with the Revdex.com but also with the consumer protection agency, attorney general , *** *** If they are not capable of making the proper adjustments and correcting their errors and cabinets I will take the proper measures to make sure they do not scam another costumer againThis is my last and final request before I take further action I will no longer be bullied by this company.
*** ***
Sincerely,
Robert Fox

*** *** *** Thank you for being patient with Express Kitchens as we were conducting an audit on your accountWe strive to fix complaints that our customers see, and not hide the complaints by compensating monetarilyWith stores and thousands of kitchens sold, we maintain an A+ rating with
Revdex.com for that very same reasonIn our business, believe me, that is hard to achieveNow let me address your complaints: Your claim on the discrepancy of the agreed upon initial purchase and changes orders amounts: You were absolutely correct in this matter, there was credit that was pending in our system that was due to youWe have credited your account and I have emailed you the proof of the credit that brings your total to the agreed upon amount of *** As per our conversation on the granite installation you acknowledged that using shims to correct the imperfection in your wall would the most cost efficient way to install your countertop and that braces to protect your stone is crucialI have created a work order to send our granite crew out to caulk/silicone the area that you are concerned withYou will get a call with the dateLastly, I did leave you a message on your phone about your question about moniesThank for being a valued Express customer*** *** Express Kitchens

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are happy to report that the project has been completed, we spoke with [redacted]n the phone on 8/22 and he confirmed that the installer finished the project on 8/18 and there are no outstanding items.We apologize to [redacted]r, in lieu of the delays and the inconvience he faced, there were some...

errors made that were unforeseen, we would like to thank him for giving us the opportunity to fix those concerns.We are also happy to report that Express Kitchens has expanded to 12 locations in CT and MA, we are fully insured and licensed, we take pride in giving our valued customers the best value proposition when purchasing a kitchen, we source directly from manufacturers and make a lot of our products ourselves like our in house granite shop.

I would like to take this opportunity to acknowledge Mrs.[redacted]'s review and give a update on the doors. We have scheduled completion of Mrs.[redacted]s kitchen on Dec 14th, and our expediter Danielle has confirmed the dates.
We apologize of the delay in getting the doors, but we will ensure the...

kitchen is completed 100%.
Also We take people’s comments very seriously. If someone isn’t happy, we address this issue to the best of our capability. We now have 8 locations in CT and ** where we service our customers out of; we install between 20-30 kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen.

Complaint: [redacted]
I am rejecting this response because: I do agree with Express Kitchens response of "Not normal wear and Tear"; the issue is poor craftsmanship. A registered letter will be going out to the owner of Express Kitchens expressing my displeasure with not only this response, but the entire process. There is now a second issue with the drawer that contains the trash cans which are rubbing against the bottom of the cabinet.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they did come to my house to fix the issues and one of the new cabinet doors was damaged.  Now I have to wait them to order a new door and then for an appointment for the door to be installed.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still waiting to see if the $200.00 reimbursement they said I would receive is going to show up in my next statement from [redacted]
Sincerely,
[redacted]

WE are happy to report that We spoke with our mutual customer and resolved their concern amicably.I would like to thank them for taking the opportunity to provide a review on our services and their feed back is appreciated, we now have 9 locations in [redacted] we are opening our next location in...

[redacted] this year.We could not achieve this growth without loyal customers and a great degree of customer satisfaction.

I have to report that we have finished the customers kitchen 100 % as confirmed by customer over the phone with us.We have not been able to reach a mutually agreeable credit amount. We have made a good faith gesture offer to [redacted] and she rejected it over email.If there are any other concerns or questions the customer can reach us at ###-###-#### directly.I would also like to remind all our mutual customers that we have 12 locations in CT and MA now, we install 30 + kitchens a week and deliver twice that amount that customers put in them selves, and when you deal with that many customers you are bound to have some issues but this is a anomoly and not the norm when choosing Express Kitchens to buy a kitchen.Our newest location is going to open in Torrington CT soon, we are fully insured and licensed and take pride in providing the best value proposition when buying a kitchens in this market.Thank youCharles M[redacted]

To:  Revdex.com [redacted]   [redacted] purchased a kitchen from Express Kitchens. [redacted] reported some concerns after having his kitchen installed. We are happy to report that we have resolved all of [redacted]a’s concerns, and we have left multiple messages...

to verify his satisfaction with all repairs and measures we have taken to appease his concerns. We stand behind our product and our employees. We thank [redacted] for posting this review and would just like to mention that we take people’s comments very seriously. If someone isn’t happy, we address this issue to the best of our capability. We now have 8 locations in CT and MA where we service our customers out of; we install between 20-30 kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen. If there are any further concerns please do not hesitate to contact us directly at [redacted]. Thank you [redacted]

We are happy to report that we have reached a agreement with this customer, we would also like to thank you for giving us your honest feed back, we will use your feedback to improve our customer service. We now have 8 locations in ** and ** where we service our customers out of; we install between...

20-30 kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen.

Mr [redacted], We thank you for taking the time to post this review. We are sorry to hear that you weren't completely satisfied with your experience. I would like to confirm that my Installs Manager Tim did reach out to you and we have agreed to replace the 3 doors in question 1 more time; and if you are...

still not 100% satisfied we will issue a refund to you for the same 3 doors.
I would again like to thank you for taking the time to review us and acknowledge that we will use it to improve our customer service. We take people’s comments very seriously. If someone isn’t happy, we address this issue to the best of our capability. We now have 8 locations in CT and ** where we service our customers out of; we install between 20-30 kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen.

We have sent email and left a voicemail to [redacted]n an attempt to amicably resolve his concerns.The fact of the situation is that [redacted] did not purchase installation services and is now demanding them to fix items installed by his own contractor, if these cabinets had issues they should not have been installed.Some of the damages could have happened during install- we are however standing behind our product 100% and will honor our warranty.We will provide the parts that [redacted]s requesting but we cannot offer installation and cannot pay for installation.The previous response already filed holds true.  For kitchen cabinets that were sold to him on 11/12/2016. During the time of the sale [redacted] was quoted a full installation through Express Kitchens in which he declined our services.  During the time of delivery he had a couple of damages  which Express Kitchens replaced  next day, 2 days after that he reported 1 more cabinet damaged and it was replaced next day. Couple days after customer reported 1 more concern with a back panel – which we again replaced the same day.As you can see we have reacted immediately to all the customers concerns.Customer hired their own installer to install the cabinets. After installation they requested us to send a Rep out to inspect some concerns. Even though these should have been reported prior to install or immediately upon delivery Express Kitchens decided to work with [redacted] and replace any items that they were concerned with.[redacted] subsequently requested that Express Kitchens should come out to his home and prepare the damaged merchandise for shipment and re install the new items This is not covered under warranty attached here with.We have offered [redacted] a reasonable compensation offer of $260 plus all the replacement parts he requested , which is more than  his $200 request  for  lost   time for his baby sitter . What [redacted] is asking is unreasonable and is against our valid contract.Express Kitchen has made every effort to take care of every issue in a timely matter inside of our signed contract as we do with every customer please  look at our other 8 locations we have a A+ rating with the Revdex.com.  And provide excellent customer  service to all customer with issues that we can fix within our contract agreements. We take people’s comments very seriously. If someone isn’t happy, we address this issue to the best of our capability. We now have 8 locations in ** and ** where we service our customers out of; we install between 20-30 kitchens a week and deliver twice as many that our customer install themselves, and needless to say most of these customers give us positive reviews, also we are registered with the state, fully insured and take pride in giving the best value proposition when you buy a kitchen

Dear Revdex.com, We have reached out to Ms. [redacted], we have addressed her concerns, and we will sending out a service tech once her replacements materials are in to fix her cabinets, we will be giving her a full refund on her faucet

Dear Revdex.com,   I am writing to you in regards to concerns posted here, we are happy to report that we are progressing well on the completion of the project, we are also currently working with [redacted], and have come up with a mutual agreement to resolve this matter between [redacted] &...

Express Kitchens , and we are currently waiting for the final paperwork  to finalize. In brief, we at Express, strive to fix our customer complaints and not shadow the complaints by compensating monetarily; however we offering a credit to [redacted] as a customer service gesture. With 12 open locations and thousands of kitchens sold, we maintain an A+ rating with Revdex.com for that very reason. In our business, believe us, that is hard to achieve.

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and am now waiting for the repair and refund. Once all work has been completed and monies refunded, I will find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Greetings [redacted]We have emailed the credit receipt to the email address on file and have left a message with the same information, if you have any further questions please reach out to us directly at [redacted]Thank you

Complaint: [redacted]
I am rejecting this response because: There "good faith" offer is a joke and of course our kitchen is now 100% complete but what does that mean? Of course it should be 100% done. Your company is an absolute joke, from your employee measuring INCORRECTLY to your TERRIBLE customer service and your joke of an "offer". Maybe if there was some sincerity in your customer service and your solution to this problem it would be different but you continue to try and make this difficult. 
Sincerely,
[redacted]