Clean Health Nutrition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Our return policy is readily available on our website in the Terms and Conditions regarding the purchaseThis customer has been refunded outside of the policy and procedures as a courtesyWe consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On Wednesday May, I was issued with refund receipts; one for Safer Colon for $and one for Garcinia Cambogia for $and $shipping insuranceTo date, I've only received $refunded back to my credit cardI would like the remaining amounts refunded ASAP to match the receipts issuedRegards, [redacted]

CHN response to Revdex.com complaint opened 07/07/- "We apologize for the confusion with our customer service department." Your records show you followed the RMA procedures within the Terms and Conditions, however there is no record of your package being returned which is why we recommend you send them back with a tracking serviceIf the packages sent back cannot be clearly associated to your account we cannot identify who they belong to which is why we give instructions for writing the RMA number on the outside of the package to ensure identification We will issue a full refund to this customerThe funds should be available to her within 3-business days depending on her banks policy

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I have checked my accounts and a FULL refund has posted to my account. Thank you so much for helping me resolve as I was getting no response from the company directly. Regards, [redacted] ***

Our return policy is readily available on our website in the Terms and Conditions regarding the purchaseThis customer has been refunded outside of the policy and procedures as a courtesy to our customerRMA #*** and #*** for order #*** and #***We apologize for the
inconvenience and will issue a full refund to this customerThe funds should be available to her within 3-business days depending on her banks policy.Thank You

After further review into *** ***'s order #*** with RMA # ***, it was discovered Clean Health Nutrition did not receive receipt confirmation when her RMA was returned to us We apologize for the inconvenience and will issue a full refund to this customerThe funds should
be available to her within 3-business days depending on her banks policy

After further review of complaint #*** and duplicate complaint # *** - a full refund has been issued for (order # *** *** #*** refund ID#*** amount $98.97) and (order #1*** *** #*** refund ID#*** amount $113.82) We will investigate the occurrence
internally with our CS managers and apologize for the inconvenience

After reviewing the customer file we have discovered the return address initially given was correct, however our partner facility had set up the location incorrectlyWe apologize for the inconvenience and will issue a full refund to this customerThe funds should be available to her within 3-
business days depending on her banks policy

After further research we have confirmed that the following refunds were issued. Order *** 05/20/19:04:48: $/ Refund issued transaction id number *** Order *** 05/20/19:03:28: $/ Refund issued transaction id number ***Please contact your bank to confirm receipt of your funds as they have already been withdrawn from our account when the refund was issued

Our RMA return policy is communicated by our customer service agents at the time of issuance as well as clearly stated in the Terms and Conditions to be reviewed at any time as seen below
Product Returns: To return products for a refund (less S&H) you
must first request an RMA numberRefunds are only allowed on returned product that is unused and unopenedNo exceptionsYou must request your RMA number within calendar days of receipt of your productWe will not authorize RMA numbers or accept returns for refund if you
do not request an RMA number within calendar days of receipt of your product
To obtain an RMA number you must contact customer service at ###-###-#### or ***@cleanhealthnutrition.comYour RMA number will be generated and emailed to you immediately (Please be sure to check your Spam folder.) You must return all products within calendar days of receipt of your RMA numberWe will not process any product returns not received within calendar days from the issuance of your RMA numberWe recommend that you return your product using a shipping service that provides a
tracking number to ensure it is received by us on timePlease allow 10 business days to process your returnWe will send you a confirmation email that we received your product and we will send you an email when your refund has been issued
We will issue a refund as a courtesy to the customer
Thank You

CHN response to Revdex.com complaint dated 05/28/- After further review of complaint #*** and duplicate complaint # *** - a full refund has been issued for (order # *** RMA #*** refund ID#*** amount $98.97) and (order #*** RMA #*** refund ID#*** amount $113.82)We
will investigate the occurrence internally with our CS managers and apologize for the inconvenience
Please note duplicate complaints #*** and #*** are for the same orders

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I ordered the product online and communicated online via email. I did not speak with a CRS until I had waited for an email response and never received any response. if the company wants their procedure followed then they should make the instructions available and easily found on their web site as well as respond to their emails using their own email form on their web site.
Regards,
[redacted]

CHN response to Revdex.com complaint opened 07/07/14 - "We apologize for the confusion with our customer service department." Your records show you followed the RMA procedures within the Terms and Conditions, however there is no record of your package being returned which is why we recommend you send them...

back with a tracking service. If the packages sent back cannot be clearly associated to your account we cannot identify who they belong to which is why we give instructions for writing the RMA number on the outside of the package to ensure identification.   
We will issue a full refund to this
customer. The funds should be available to her within
3-5 business days depending on her banks policy.

The order #[redacted] / [redacted]/ ID#[redacted]/ $49.90 was refunded on 06/26/14.  The order #[redacted]/ for $49.85 was refunded on 06/30/14.  Depending on your bank policies, the refund may take 3 to 5 business days to credit your account.  We apologize for any...

inconvenience this may have caused.
Thank You

Thanks for your interest in Clean Health Nutrition products. We’re sorry you had a problem with your checkout process. In reviewing your transaction, our customer service department noted you had some questions about the charges on your account.  There are free bottles...

available with multi unit purchases. Buy 2 get 1 Free & Buy 3 get 2 Free. The unit package price for 2 bottles is $98.97 as it is listed on the checkout page. When you purchase 2 bottles you get 1 for free. 3 total bottles at a cost of $98.97 is an average cost of $32.99 per bottle. Shipping and handling is an additional charge and varies depending on your delivery area.Thank You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have checked my accounts and a FULL refund has posted to my account.
Thank you so much for helping me resolve as I was getting no response from the company directly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for all your help in this matter. It's very much appreciated. 
Regards,[redacted]

Our RMA return policy is communicated by our customer service agents at the time of issuance as well as clearly stated in the Terms and Conditions to be reviewed at any time as seen below.
 Product Returns: To return products for a refund (less S&H) you must first request an RMA...

number. Refunds are only allowed on returned product that is unused and unopened. No exceptions. You must request your RMA number within 60 calendar days of receipt of your product. We will not authorize RMA numbers or accept returns for refund if you do not request an RMA number within 60 calendar days of receipt of your product.
To obtain an RMA number you must contact customer service at [redacted] or RMA@[redacted]. Your RMA number will be generated and emailed to you immediately (Please be sure to check your Spam folder.) You must return all products within 15 calendar days of receipt of your RMA number. We will not process any product returns not received within 15 calendar days from the issuance of your RMA number. We recommend that you return your product using a shipping service that provides a tracking number to ensure it is received by us on time. Please allow 10 business days to process your return. We will send you a confirmation email that we received your product and we will send you an email when your refund has been issued.
 We will issue a refund as a courtesy to the customer.
Thank You

I chose to purchase the "Garcinia Cambogia Three Bottles Plus Two Free" at $29.99 times 3 bottles with no shipping fees, as advertized. When I completed filling out my information and payment, I processed the order. Even though it showed a balance of $149.99, I thought it would then show the correct balance of $89.97. When that did not show, I immediately e-mailed the Customer Service address. They validated their advertizing as being correct by stating the following:
Thanks for your interest in Clean Health Nutrition products. We apologize for the confusion with your order. There are free bottles available with multi unit purchases. Buy 2 get 1 Free & Buy 3 get 2 Free. The unit package price for 3 bottles is $113.82 (1 bottle cost is $37.99) as it is listed on the checkout page. When you purchase 3 bottles you get 2 for free. 5 total bottles at a cost of $149.95 is an average cost of $29.99 per bottle. Shipping and handling is an additional charge and varies depending on your delivery area.
I do believe that this is false advertizing.