Clean Health Nutrition

Our RMA return policy is communicated by our customer service agents at the time of issuance as well as clearly stated in the Terms and Conditions to be reviewed at any time.  
Product Returns: To return products for a refund (less S&H) you must first request an RMA number....

 Refunds are only allowed on returned product that is unused and unopened.  No exceptions.  You must request your RMA number within 60 calendar days of receipt of your product.  We will not authorize RMA numbers or accept returns for refund if you do not request and RMA number within 60 calendar days of receipt of your product.To obtain an RMA number you must contact customer service at 1 ([redacted] or [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Wednesday 21 May, I was issued with 2 refund receipts; one for Safer Colon for $142.61 and one for Garcinia Cambogia for $162.06 and $5.39 shipping insurance. To date, I've only received $138.26 refunded back to my credit card. I would like the remaining amounts refunded ASAP to match the receipts issued. Regards, [redacted]

We apologize for the inconvenience and will issue a full refund for order #[redacted] for $113.82 to this customer.  The funds should be available to her within 5-10 business days depending on her banks policy.Thank You

After further research we have confirmed that the following refunds were issued. Order [redacted] 05/20/2014 19:04:48: $131.95 / Refund issued transaction id number [redacted] Order [redacted] 05/20/2014 19:03:28: $154.94 / Refund issued transaction id number [redacted]Please contact your bank to confirm receipt of your funds as they have already been withdrawn from our account when the refund was issued.

Our return policy is readily available on our website in the Terms and Conditions regarding the purchase. This customer has been refunded outside of the policy and procedures as a courtesy. We consider this matter closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

When I called to request for the refund, I advised that the credit card on file was no longer active and that the refund would have to be applied to a new account. The representative initially stated she could not make the change but after several minutes of me being persistent, she then said she could make the change. I provided a new debit card number for the credit to be applied and no credit from CHN has been posted.

Our RMA return policy is communicated by our customer service agents at the time of issuance as well as clearly stated in the Terms and Conditions to be reviewed at any time.  
Product Returns: To return products for a refund (less S&H) you must first request an RMA number....

 Refunds are only allowed on returned product that is unused and unopened.  No exceptions.  You must request your RMA number within 60 calendar days of receipt of your product.  We will not authorize RMA numbers or accept returns for refund if you do not request and RMA number within 60 calendar days of receipt of your product.To obtain an RMA number you must contact customer service at 1 ([redacted] or [email protected]

We apologize for the inconvenience and a full refund of $113.82 was issued to this customer on 08/07/14. The funds should be available to her within 3-5 business days depending on her banks policy.

Our RMA return policy is communicated by our customer service agents at the time of issuance as well as clearly stated in the Terms and Conditions to be reviewed at any time as seen below.

 Product Returns: To return products for a refund (less S&H) you must first request an RMA...

number. Refunds are only allowed on returned product that is unused and unopened. No exceptions. You must request your RMA number within 60 calendar days of receipt of your product. We will not authorize RMA numbers or accept returns for refund if you do not request an RMA number within 60 calendar days of receipt of your product.

To obtain an RMA number you must contact customer service at [redacted] or RMA@[redacted]. Your RMA number will be generated and emailed to you immediately (Please be sure to check your Spam folder.) You must return all products within 15 calendar days of receipt of your RMA number. We will not process any product returns not received within 15 calendar days from the issuance of your RMA number. We recommend that you return your product using a shipping service that provides a tracking number to ensure it is received by us on time. Please allow 10 business days to process your return. We will send you a confirmation email that we received your product and we will send you an email when your refund has been issued.

 We will issue a refund as a courtesy to the customer.

Thank You

After management review it was confirmed with our banking partners that the customer was refunded two times on 11/20 for $46.95 each. The refund was sent to the account used for the purchase with the credit card ending in xxxx[redacted]. Bank guidelines only allow for refunds to the card used for the initial purchase. Our records show the customer attempted to change the account to receive the refund, however, the new card on file cannot be credited per banking guidelines. The customers refunded funds were sent and are being held at the bank with the credit card ending in xxxx[redacted].

CHN response to Revdex.com complaint dated 05/28/14 - After further review of complaint #[redacted] and duplicate complaint # [redacted] - a full refund has been issued for (order # [redacted] RMA #[redacted] refund ID#[redacted] amount $98.97) and (order #[redacted] RMA #[redacted] refund ID#[redacted] amount $113.82). We...

will investigate the occurrence internally with our CS managers and apologize for the inconvenience.

Please note duplicate complaints #[redacted] and #[redacted] are for the same orders.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On Wednesday 21 May, I was issued with 2 refund receipts; one for Safer Colon for $142.61 and one for Garcinia Cambogia for $162.06 and $5.39 shipping insurance. To date, I've only received $138.26 refunded back to my credit card. I would like the remaining amounts refunded ASAP to match the receipts issued. Regards, [redacted]

After further review of complaint #[redacted] and duplicate complaint # [redacted] - a full refund has been issued for (order # [redacted] refund ID#[redacted] amount $98.97) and (order #1[redacted] refund ID#[redacted] amount $113.82).  We will investigate the occurrence...

internally with our CS managers and apologize for the inconvenience.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for all your help in this matter. It's very much appreciated. 

Regards,[redacted]

CHN response to Revdex.com complaint opened 07/07/14 - "We apologize for the confusion with our customer service department." Your records show you followed the RMA procedures within the Terms and Conditions, however there is no record of your package being returned which is why we recommend you send them...

back with a tracking service. If the packages sent back cannot be clearly associated to your account we cannot identify who they belong to which is why we give instructions for writing the RMA number on the outside of the package to ensure identification.   

We will issue a full refund to this

customer. The funds should be available to her within

3-5 business days depending on her banks policy.

Our return policy is readily available on our website in the Terms and Conditions regarding the purchase. This customer has been refunded outside of the policy and procedures as a courtesy to our customer. RMA #[redacted] and #[redacted] for order #[redacted] and #[redacted]. We apologize for the...

inconvenience and will issue a full refund to this customer. The funds should be available to her within 3-5 business days depending on her banks policy.Thank You

We apologize for the inconvenience and will issue a full refund for order #[redacted] for $113.82 to this customer.  The funds should be available to her within 5-10 business days depending on her banks policy.Thank You

Thanks for your interest in Clean Health Nutrition products. We’re sorry you had a problem with your checkout process. In reviewing your transaction, our customer service department noted you had some questions about the charges on your account.  There are free bottles...

available with multi unit purchases. Buy 2 get 1 Free & Buy 3 get 2 Free. The unit package price for 2 bottles is $98.97 as it is listed on the checkout page. When you purchase 2 bottles you get 1 for free. 3 total bottles at a cost of $98.97 is an average cost of $32.99 per bottle. Shipping and handling is an additional charge and varies depending on your delivery area.Thank You