On February 19, a supervisor with Ethical Electric notified [redacted] by way of email of the goodwill credit being offeredThis credit would effectively adjust the customer's rate back to the rate charged by the Utility for all bills in question We believe this is a satisfactory resolution
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists [redacted] alleged that Ethical Electric contacted him at the number provided in his complaint looking to speak with an individual who is not associated with that numberEthical Electric will look into [redacted] ***' concerns and remove him from our contact listsA letter will be sent to [redacted] notifying him of this resolution
On February 17, ** [redacted] reached out to Ethical Electric regarding the most recent bill she receivedWe provided ** [redacted] with proof of her enrollment, a recording of her enrollment agreement with Ethical Electric As a gesture of good will, we provided ** [redacted] a refund for the difference in ratesOn February 20, 2014, a supervisor with Ethical Electric called ** [redacted] to notify her of the resolution and of the refundWe believe ** [redacted] is happy with the outcome
[redacted] contacted the Revdex.com as she was concerned with a change in her recent bills issued by Ethical ElectricUpon receipt of [redacted] 's complaint, a supervisor researched the customer's account to ensure she was charged the correct rateAt the time of enrollment, the customer agreed to a month to month variable rate plan with Ethical ElectricIt has been determined that [redacted] has been billed correctly as per her agreement with Ethical ElectricHowever, as a sign of good faith, we will provide the customer a good will creditOn June 18, a representative with Ethical Electric called and spoke with [redacted] to notify her that she'd receive a credit in the form of a checkWe feel [redacted] is satisfied with the resolution
From: [redacted] < [redacted] >Date: Thu, May 22, at 10:PMSubject: Complaint ID#resolution.To: "[email protected]" Hello! I am happily writing to tell you that I received a call from a supervisor from Ethical Electric named [redacted] this morning She informed me that they will issue a check in the amount of $and it should arrive in the next - days I've been able to reach an agreement with my utility company and have avoided a power shut-off I want to thank anyone involved for helping me resolve this I felt helpless and ignored If there is a review or something similar that I can fill out please let me know! I want everyone to know how quickly this turned around Sincerely Grateful, [redacted]
Good afternoon, I received an e-mail from them, as well as [redacted] regarding no change to my provider I'd like to Thank You for your help regarding this matter[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
">Ms [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Ms [redacted] agreed to a one month introductory rate of cents per kWh with a month to month variable rate thereafter It has been determined that a billing error occurred on the customer's first billAs such, we are issuing the customer a refundThe customer's second bill was issued at a variable rate in accordance with her agreementAs a gesture of good faith, Ethical Electric will issue the customer an additional goodwill credit for any inconvenience we may have caused A supervisor with Ethical Electric spoke with the Ms [redacted] on February 3, and informed her of the creditWe believe the customer is satisfied with this resolution
[redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreementOn February 18, 2015, [redacted] spoke with a representative with Ethical Electric who processed her cancellation requestThe customer's utility set an effective date of March 17, for the cancellation As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued while on service with Ethical ElectricOn April 1, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding her complaintWe believe the customer is satisfied with this resolution
[redacted] claims no agent or supervisor with Ethical Electric attempted to reach him as per his concerns with the Revdex.comUpon review of our communications with [redacted] it has been determined that a supervisor attempted to speak with [redacted] on two occasionsThe supervisor placed a call on March 31, at 11:27AM and left a message for [redacted] ***Upon receipt of the message, [redacted] called our Member Services Department and spoke with a representative on March 31, at 11:41AM On March 31, the supervisor made a second phone call at 6:13PM to [redacted] ***, however she was unable to reach himA refund check for the difference in rates was issued to [redacted] ***A supervisor with Ethical Electric will reach out to [redacted] to confirm he received the refund
Upon receipt of [redacted] 's complaint with the Revdex.com, a supervisor with Ethical Electric researched her accountOur records indicate the customer was billed according to the agreement made upon enrollmentAs a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billedOn August 5, a supervisor with Ethical Electric reached out to [redacted] to notify her of the solutionWe feel the customer is satisfied with the resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dear Sir/ Madame This is the feedback concerning the above complaintTo definitely resolve this issue, we spoke a month ago on a conference call (Justin from Ethical Electric, a Manager from [redacted] and me) Conclusions of the conference call [redacted] No check from Ethical Electric was cashed as the date of the conference call, [redacted] Based on information provided by [redacted] , Ethical Electric acknowledged many billing mistakes on my account, [redacted] clearly advised Justin, membership manager of Ethical Electric that their last bill of $was charged by Ethical Electric seven (7) times on my account, [redacted] also advised that it previously sent a check of $to Ethical Electric due to the overcharge of my account, [redacted] Justin, Membership manager then requested me to return him the two checks that were previously sent to me as compensationHe stated that a new check will be issued to me taking in account the various correctionsI did by a certified mail, [redacted] Justin also acknowledged during the conference call that Ethical will send me a compensation check of $ 243.00, [redacted] Justin again acknowledged receipt of the check relating to the overcharge from [redacted] , [redacted] He never had the replacement check issued as today 09/09/after he received the checks I did not cash returned to himAlso, he never returned my call since thenAll my calls and the dates of these are on a recorded, [redacted] Worst this company recently sent me a letter stating that I owe Ethical $without providing any detail or explanation of the amount Based on the above facts, I will really appreciate if your office could get in touch with this company so that these issues could be definitely resolved Thanks and best regards [redacted]
*** [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a supervisor reviewed the customer's accountOur review showed that the customer enrolled, via the web, and agreed to a 12-month fixed rate of cents per kWh and was subsequently billed in accordance with her agreement.As a sign of good faith, Ethical Electric attempted to contact the customer by way of phone and email to resolve their complaint, however; as of current, we have not been able to reach the customerA letter will be sent to the customer via mail requesting that [redacted] contact us regarding her accountShould [redacted] contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
Ms [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Ms [redacted] agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreementAs a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their bill issued in February of A supervisor with Ethical Electric spoke with the Ms [redacted] on February 12, and informed her of the creditWe believe the customer is satisfied with this resolution
**. [redacted] contacted the RevDex.com as he was concerned with a change in his most recent bill. Upon... receipt of **. [redacted] ’ complaint, a supervisor researched **. [redacted] ’ account to ensure he was charged the correct rate. At the time of enrollment, **. [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that **. [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a sign of good faith, we will provide **. [redacted] a refund. On May 5, 2014 a representative with Ethical Electric called and spoke with **. [redacted] to notify him of the refund. We feel **. [redacted] is satisfied with the resolution.
[redacted] (the "Complainant") contacted the Revdex.com requesting to be removed from Ethical Electric’s contact listsEthical Electric has removed the complainant's contact information from our contact listsWe ask that the complainant allow up to days for this change to take effectA letter will be sent to the address provided in the complaint to notify the complainant of this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Nov 11, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Sir,Ethical Energy contacted me to go over this case and ask if I can pull the months of bills to inidcate the high fees that occured, in this caseI came to the conclusion that they have my billing that they can review their cost that inflatted highly more than my electric company , [redacted] Electricin reading my bill had indicated that the third party was charging more than my electric company, in this case , if they're are better, then why not a better and lesser cost, since the advertisment of better fees and cost are on their part otherwise consumers would be doing more business with them instead of the electric companiesEthical energy try and sell the consumer hopeThank you for taking the time with my case [redacted]
Our records indicate that the first credit issued to Mr [redacted] by Ethical Electric has been received by the customerThe second credit for Mr***'s final bill issued by Ethical Electric is being processed and will be received by Mr [redacted] within 7-business daysA copy of the terms and conditions that were sent to Mr [redacted] on January 31, will be sent to the customer by was of USPS
Roman #222222">** [redacted] contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of ** [redacted] ’s complaint, a supervisor researched ** [redacted] ’s account to ensure he was charged the correct rateAt the time of enrollment, *** [redacted] agreed to a month to month variable rate with Ethical ElectricIt has been determined that the [redacted] s have been billed correctly as per their agreement with Ethical ElectricHowever, as a sign of good faith, we will provide the [redacted] s a refundOn May 5, a representative with Ethical Electric called and spoke with *** [redacted] to notify her of the refundWe feel the [redacted] s are satisfied with the resolution
[redacted] contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of [redacted] complaint with the RevDex.com, a supervisor researched [redacted] account to ensure he was charged the correct rateAt the time of enrollment, [redacted] agreed to a month to month variable rate with Ethical ElectricIt has been determined that [redacted] has been billed correctly as per his agreement with Ethical Electric However, as a gesture of good will we will provide [redacted] with a refundOn March 28, a supervisor called and spoke with [redacted] to notify him of the refundWe feel [redacted] is satisfied with the resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agreed to a "variable rate" dependent on current electrical price variationsThe increase was several hundred times the national average increaseThis constitutes a fraud which is not acceptable and is perpetrated constantly on unsuspecting public electric buyersI have received their last bill which now charges over cents per kilowatt hour! That's another - dollars that they have swindled from meTheir activities can not be overlooked by the Revdex.comNot even if they pay back one aware customerThey have probably collected millions of dollars in misrepresented billingI will see this exposure through and expose them and the Revdex.com if they do not act to correct the issue completely for all customers Regards, [redacted]
On February 19, a supervisor with Ethical Electric notified [redacted] by way of email of the goodwill credit being offeredThis credit would effectively adjust the customer's rate back to the rate charged by the Utility for all bills in question We believe this is a satisfactory resolution
*** *** contacted the Revdex.com requesting to be removed from Ethical Electric’s contact lists [redacted] alleged that Ethical Electric contacted him at the number provided in his complaint looking to speak with an individual who is not associated with that numberEthical Electric will look into [redacted] ***' concerns and remove him from our contact listsA letter will be sent to [redacted] notifying him of this resolution
On February 17, ** [redacted] reached out to Ethical Electric regarding the most recent bill she receivedWe provided ** [redacted] with proof of her enrollment, a recording of her enrollment agreement with Ethical Electric As a gesture of good will, we provided ** [redacted] a refund for the difference in ratesOn February 20, 2014, a supervisor with Ethical Electric called ** [redacted] to notify her of the resolution and of the refundWe believe ** [redacted] is happy with the outcome
[redacted] contacted the Revdex.com as she was concerned with a change in her recent bills issued by Ethical ElectricUpon receipt of [redacted] 's complaint, a supervisor researched the customer's account to ensure she was charged the correct rateAt the time of enrollment, the customer agreed to a month to month variable rate plan with Ethical ElectricIt has been determined that [redacted] has been billed correctly as per her agreement with Ethical ElectricHowever, as a sign of good faith, we will provide the customer a good will creditOn June 18, a representative with Ethical Electric called and spoke with [redacted] to notify her that she'd receive a credit in the form of a checkWe feel [redacted] is satisfied with the resolution
From: [redacted] < [redacted] >Date: Thu, May 22, at 10:PMSubject: Complaint ID#resolution.To: "[email protected]" Hello! I am happily writing to tell you that I received a call from a supervisor from Ethical Electric named [redacted] this morning She informed me that they will issue a check in the amount of $and it should arrive in the next - days I've been able to reach an agreement with my utility company and have avoided a power shut-off I want to thank anyone involved for helping me resolve this I felt helpless and ignored If there is a review or something similar that I can fill out please let me know! I want everyone to know how quickly this turned around Sincerely Grateful, [redacted]
Good afternoon, I received an e-mail from them, as well as [redacted] regarding no change to my provider I'd like to Thank You for your help regarding this matter[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
">Ms [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Ms [redacted] agreed to a one month introductory rate of cents per kWh with a month to month variable rate thereafter It has been determined that a billing error occurred on the customer's first billAs such, we are issuing the customer a refundThe customer's second bill was issued at a variable rate in accordance with her agreementAs a gesture of good faith, Ethical Electric will issue the customer an additional goodwill credit for any inconvenience we may have caused A supervisor with Ethical Electric spoke with the Ms [redacted] on February 3, and informed her of the creditWe believe the customer is satisfied with this resolution
[redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreementOn February 18, 2015, [redacted] spoke with a representative with Ethical Electric who processed her cancellation requestThe customer's utility set an effective date of March 17, for the cancellation As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for all bills issued while on service with Ethical ElectricOn April 1, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding her complaintWe believe the customer is satisfied with this resolution
[redacted] claims no agent or supervisor with Ethical Electric attempted to reach him as per his concerns with the Revdex.comUpon review of our communications with [redacted] it has been determined that a supervisor attempted to speak with [redacted] on two occasionsThe supervisor placed a call on March 31, at 11:27AM and left a message for [redacted] ***Upon receipt of the message, [redacted] called our Member Services Department and spoke with a representative on March 31, at 11:41AM On March 31, the supervisor made a second phone call at 6:13PM to [redacted] ***, however she was unable to reach himA refund check for the difference in rates was issued to [redacted] ***A supervisor with Ethical Electric will reach out to [redacted] to confirm he received the refund
Upon receipt of [redacted] 's complaint with the Revdex.com, a supervisor with Ethical Electric researched her accountOur records indicate the customer was billed according to the agreement made upon enrollmentAs a sign of good faith Ethical Electric will issue the customer a good will credit for the difference in the rate the customer was charged and the rate of their Utility at the time they were billedOn August 5, a supervisor with Ethical Electric reached out to [redacted] to notify her of the solutionWe feel the customer is satisfied with the resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Dear Sir/ Madame This is the feedback concerning the above complaintTo definitely resolve this issue, we spoke a month ago on a conference call (Justin from Ethical Electric, a Manager from [redacted] and me) Conclusions of the conference call [redacted] No check from Ethical Electric was cashed as the date of the conference call, [redacted] Based on information provided by [redacted] , Ethical Electric acknowledged many billing mistakes on my account, [redacted] clearly advised Justin, membership manager of Ethical Electric that their last bill of $was charged by Ethical Electric seven (7) times on my account, [redacted] also advised that it previously sent a check of $to Ethical Electric due to the overcharge of my account, [redacted] Justin, Membership manager then requested me to return him the two checks that were previously sent to me as compensationHe stated that a new check will be issued to me taking in account the various correctionsI did by a certified mail, [redacted] Justin also acknowledged during the conference call that Ethical will send me a compensation check of $ 243.00, [redacted] Justin again acknowledged receipt of the check relating to the overcharge from [redacted] , [redacted] He never had the replacement check issued as today 09/09/after he received the checks I did not cash returned to himAlso, he never returned my call since thenAll my calls and the dates of these are on a recorded, [redacted] Worst this company recently sent me a letter stating that I owe Ethical $without providing any detail or explanation of the amount Based on the above facts, I will really appreciate if your office could get in touch with this company so that these issues could be definitely resolved Thanks and best regards [redacted]
*** [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com, a supervisor reviewed the customer's accountOur review showed that the customer enrolled, via the web, and agreed to a 12-month fixed rate of cents per kWh and was subsequently billed in accordance with her agreement.As a sign of good faith, Ethical Electric attempted to contact the customer by way of phone and email to resolve their complaint, however; as of current, we have not been able to reach the customerA letter will be sent to the customer via mail requesting that [redacted] contact us regarding her accountShould [redacted] contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
Ms [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, Ms [redacted] agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to her agreementAs a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for their bill issued in February of A supervisor with Ethical Electric spoke with the Ms [redacted] on February 12, and informed her of the creditWe believe the customer is satisfied with this resolution
**. [redacted] contacted the RevDex.com as he was concerned with a change in his most recent bill. Upon... receipt of **. [redacted] ’ complaint, a supervisor researched **. [redacted] ’ account to ensure he was charged the correct rate. At the time of enrollment, **. [redacted] agreed to a month to month variable rate with Ethical Electric. It has been determined that **. [redacted] has been billed correctly as per his agreement with Ethical Electric. However, as a sign of good faith, we will provide **. [redacted] a refund. On May 5, 2014 a representative with Ethical Electric called and spoke with **. [redacted] to notify him of the refund. We feel **. [redacted] is satisfied with the resolution.
[redacted] (the "Complainant") contacted the Revdex.com requesting to be removed from Ethical Electric’s contact listsEthical Electric has removed the complainant's contact information from our contact listsWe ask that the complainant allow up to days for this change to take effectA letter will be sent to the address provided in the complaint to notify the complainant of this resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @ [redacted] .net>Date: Wed, Nov 11, at 5:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] Sir,Ethical Energy contacted me to go over this case and ask if I can pull the months of bills to inidcate the high fees that occured, in this caseI came to the conclusion that they have my billing that they can review their cost that inflatted highly more than my electric company , [redacted] Electricin reading my bill had indicated that the third party was charging more than my electric company, in this case , if they're are better, then why not a better and lesser cost, since the advertisment of better fees and cost are on their part otherwise consumers would be doing more business with them instead of the electric companiesEthical energy try and sell the consumer hopeThank you for taking the time with my case [redacted]
Our records indicate that the first credit issued to Mr [redacted] by Ethical Electric has been received by the customerThe second credit for Mr***'s final bill issued by Ethical Electric is being processed and will be received by Mr [redacted] within 7-business daysA copy of the terms and conditions that were sent to Mr [redacted] on January 31, will be sent to the customer by was of USPS
Roman #222222">** [redacted] contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of ** [redacted] ’s complaint, a supervisor researched ** [redacted] ’s account to ensure he was charged the correct rateAt the time of enrollment, *** [redacted] agreed to a month to month variable rate with Ethical ElectricIt has been determined that the [redacted] s have been billed correctly as per their agreement with Ethical ElectricHowever, as a sign of good faith, we will provide the [redacted] s a refundOn May 5, a representative with Ethical Electric called and spoke with *** [redacted] to notify her of the refundWe feel the [redacted] s are satisfied with the resolution
[redacted] contacted the Revdex.com as he was concerned with a change in his most recent billUpon receipt of [redacted] complaint with the RevDex.com, a supervisor researched [redacted] account to ensure he was charged the correct rateAt the time of enrollment, [redacted] agreed to a month to month variable rate with Ethical ElectricIt has been determined that [redacted] has been billed correctly as per his agreement with Ethical Electric However, as a gesture of good will we will provide [redacted] with a refundOn March 28, a supervisor called and spoke with [redacted] to notify him of the refundWe feel [redacted] is satisfied with the resolution
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I agreed to a "variable rate" dependent on current electrical price variationsThe increase was several hundred times the national average increaseThis constitutes a fraud which is not acceptable and is perpetrated constantly on unsuspecting public electric buyersI have received their last bill which now charges over cents per kilowatt hour! That's another - dollars that they have swindled from meTheir activities can not be overlooked by the Revdex.comNot even if they pay back one aware customerThey have probably collected millions of dollars in misrepresented billingI will see this exposure through and expose them and the Revdex.com if they do not act to correct the issue completely for all customers Regards, [redacted]