[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: An appeal was made to me for a phone conversationInstead of private communication with me, I think the company needs to address issues with all it's customers publiclyEthical Electric has refunded to me two months of excess billing because of my complaint to the Revdex.comI think that very few who pay Ethical Electric over - cents per kilowatt hour, roughly double BG&E rate for electrical service, are aware of how much more they're payingThe Ethical Electric website states: "Is clean energy more expensive? The short answer is not really." This is how Ethical Electric informs customers of the cost of their productI think that it is misleading When I try to find Ethical Electric current rates on their website or with a common internet search there is no information readily available There is no disclosure of current rates to customers who are lured in with months discounted from their regular pricesRates are raised after months to irregular amounts which are not disclosed until billingMany people do not notice that increaseEven if they do, and quit Ethical Electrical services, they are stuck with months of very high rates I agree with anti-war views of Ethical Electric's founderI agree with use of wind powerI do not believe that a company should be able to charge excessive rates without previous disclosure and carry that concept using the name and reputation of it's founder I believe that wind power has for some time been economical and held back by regulation supported by other sourcesUnethical use of it's "green" value to charge excessive rates hinders it's developmentIf people relate to anything about wind power as being unethical they will reject it and continue to allow its obstruction Regards, [redacted]
*** [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, [redacted] agreed to a one month introductory rate of cents per kWh with a month to month variable rate thereafter It has been determined that a billing error occurred on the customer's first billAs such, we are issuing the customer a refundA supervisor with Ethical Electric spoke with the *** [redacted] on February 18, and informed her of the refundWe believe the customer is satisfied with this resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the timely response of Ethical Electric and how well the Revdex.com system works My father has written letters in the past and has never received a response and I thought I would be treated the same Thank you, [redacted]
We have obtained both verification recordings referenced by ** [redacted] and are conducting further research regarding her concernsA senior representative with Ethical Electric has reached out to ** [redacted] to notify her that we are researching her concernsIf an additional refund is due to ** [redacted] we will notify her as such
Good Afternoon, We are writing in response, to [redacted] 's rejection of our initial response, to her request to be removed from Ethical Electric’s contact listsAs a result of the initial complaint we have taken the following steps: Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call listRemoved the Customer's Phone Number from all of our current outbound call campaignsRequested confirmation from [redacted] that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that [redacted] wishes to have placed on Ethical Electric's internal Do Not Call listAdditionally, in her rejection, [redacted] stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for [redacted] We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have causedSincerely, Ethical Electric Customer Service [email protected]
A Senior Representative with Ethical Electric attempted to reach out to ** [redacted] to assist him further, however he did not respondWe apologize that ** [redacted] was not satisfied with his experience with our companyAt this time, we believe we’ve done everything we can to address ** [redacted] ’s concerns and resolve his complaint
[redacted] contacted the Revdex.com on behalf of her mother, [redacted] In [redacted] ***'s complaint, she referenced supply charges from Ethical Electric on the customer's most recent billsUpon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with their agreementOn February 25, 2016, a supervisor with Ethical Electric spoke with [redacted] regarding her mother's accountThe supervisor reviewed the customer's billing history with [redacted] ***, who confirmed that her billing concerns were satisfiedWe believe this brings this matter to a mutually satisfactory conclusion
[redacted] contacted the Revdex.com regarding his account with Ethical ElectricUpon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** [redacted] agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreementEthical Electric has attempted to contact the customer by way of phone and mailAs of current, we have not been able to reach [redacted] to discuss his complaintShould the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
[redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February and April The credit is based upon the initial agreed upon rate and will be sent to [redacted] in the form of a checkOn April 29, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding the creditWe believe the customer is satisfied with this resolution
An Ethical Electric customer in the [redacted] service territory incurs charges for electric supply from Ethical Electric as well as charges from [redacted] When the customer remits payment to [redacted] , [redacted] maintains the payment history and applies the payment according to the utility's tariff Payments received by [redacted] from an Ethical Electric customer are applied by [redacted] in the following order: [redacted] arrears Supplier arrears [redacted] current charges Supplier current charges Payments applied by [redacted] to Ethical Electric charges are then transferred to Ethical Electric Any over-payment made by [redacted] to Ethical Electric may subsequently be withdrawn from Ethical ElectricIn an attempt to resolve [redacted] ***'s concerns, Ethical Electric contacted [redacted] , via telephone [redacted] also attended the discussion, from his phoneDuring the initial conversation with the customer and [redacted] , [redacted] 's customer service representative confirmed that [redacted] had a credit balance with respect to his Ethical Electric charges and had a past due balance with [redacted] As a result, Ethical Electric was prepared to provide the customer a check for the credit balance However, after the call with the customer was over, [redacted] further reviewed the customer's account and determined that a billing & payment error had occurred Subsequently, [redacted] withdrew payments that had been applied to Ethical Electric's supply charges and applied them to [redacted] ***'s outstanding balance with [redacted] This correction and subsequent reversal of payments by [redacted] changed the balance on [redacted] ***'s account, for Ethical Electric's charges, from a credit balance to an outstanding balance in the amount of $ This correction is not within the control of Ethical Electric and is fully within the purview of [redacted] However, at this time, Ethical Electric is choosing to waive any and all amounts due relative to his charges for electric supply received from Ethical Electric We have notified [redacted] in writing and over the phone, that he no longer has a balance with Ethical ElectricLastly, after the correction was completed, [redacted] notified Ethical Electric electronically, that [redacted] ***'s balance due for Ethical Electric charges had been transferred to Ethical Electric This notification communicates two outcomes: The collection of any past due balance related to electric supply provided by Ethical Electric (Ethical Electric's charges) is now solely the responsibility of Ethical Electric And As of the date of this notification, if the customer has a current or past-due balance with [redacted] , that balance is completely unrelated to Ethical Electric Additionally, this notification generated a letter from Ethical Electric to [redacted] ***, informing him of the past due balance It was our intent to prevent this letter from being mailed to [redacted] ***, but we we unable to prevent the mailing and we apologize for any confusion this may have caused
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: An appeal was made to me for a phone conversationInstead of private communication with me, I think the company needs to address issues with all it's customers publiclyEthical Electric has refunded to me two months of excess billing because of my complaint to the Revdex.comI think that very few who pay Ethical Electric over - cents per kilowatt hour, roughly double BG&E rate for electrical service, are aware of how much more they're payingThe Ethical Electric website states: "Is clean energy more expensive? The short answer is not really." This is how Ethical Electric informs customers of the cost of their productI think that it is misleading When I try to find Ethical Electric current rates on their website or with a common internet search there is no information readily available There is no disclosure of current rates to customers who are lured in with months discounted from their regular pricesRates are raised after months to irregular amounts which are not disclosed until billingMany people do not notice that increaseEven if they do, and quit Ethical Electrical services, they are stuck with months of very high rates I agree with anti-war views of Ethical Electric's founderI agree with use of wind powerI do not believe that a company should be able to charge excessive rates without previous disclosure and carry that concept using the name and reputation of it's founder I believe that wind power has for some time been economical and held back by regulation supported by other sourcesUnethical use of it's "green" value to charge excessive rates hinders it's developmentIf people relate to anything about wind power as being unethical they will reject it and continue to allow its obstruction Regards, [redacted]
*** [redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, [redacted] agreed to a one month introductory rate of cents per kWh with a month to month variable rate thereafter It has been determined that a billing error occurred on the customer's first billAs such, we are issuing the customer a refundA supervisor with Ethical Electric spoke with the *** [redacted] on February 18, and informed her of the refundWe believe the customer is satisfied with this resolution
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the timely response of Ethical Electric and how well the Revdex.com system works My father has written letters in the past and has never received a response and I thought I would be treated the same Thank you, [redacted]
We have obtained both verification recordings referenced by ** [redacted] and are conducting further research regarding her concernsA senior representative with Ethical Electric has reached out to ** [redacted] to notify her that we are researching her concernsIf an additional refund is due to ** [redacted] we will notify her as such
Good Afternoon, We are writing in response, to [redacted] 's rejection of our initial response, to her request to be removed from Ethical Electric’s contact listsAs a result of the initial complaint we have taken the following steps: Placed the number provided in the Consumer Information section of the Revdex.com complaint ("Customer's Phone Number") on Ethical Electric's internal Do Not Call listRemoved the Customer's Phone Number from all of our current outbound call campaignsRequested confirmation from [redacted] that the number provided in the Consumer Information of the Revdex.com complaint, is in fact the number that [redacted] wishes to have placed on Ethical Electric's internal Do Not Call listAdditionally, in her rejection, [redacted] stated that she wishes all communication regarding this matter to be made via e-mail or traditional mail Going forward, Ethical Electric will send all communications regarding this matter to the email address on file for [redacted] We believe that this will bring this matter to a satisfactory conclusion and we apologize for any inconvenience that we may have causedSincerely, Ethical Electric Customer Service [email protected]
A Senior Representative with Ethical Electric attempted to reach out to ** [redacted] to assist him further, however he did not respondWe apologize that ** [redacted] was not satisfied with his experience with our companyAt this time, we believe we’ve done everything we can to address ** [redacted] ’s concerns and resolve his complaint
[redacted] contacted the Revdex.com on behalf of her mother, [redacted] In [redacted] ***'s complaint, she referenced supply charges from Ethical Electric on the customer's most recent billsUpon receipt of her complaint with the Revdex.com, a Supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with their agreementOn February 25, 2016, a supervisor with Ethical Electric spoke with [redacted] regarding her mother's accountThe supervisor reviewed the customer's billing history with [redacted] ***, who confirmed that her billing concerns were satisfiedWe believe this brings this matter to a mutually satisfactory conclusion
[redacted] contacted the Revdex.com regarding his account with Ethical ElectricUpon receipt of his complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, *** [redacted] agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance to his agreementEthical Electric has attempted to contact the customer by way of phone and mailAs of current, we have not been able to reach [redacted] to discuss his complaintShould the customer contact Ethical Electric, we will attempt to bring this matter to a mutually satisfactory conclusion
[redacted] contacted the Revdex.com regarding her account with Ethical ElectricUpon receipt of her complaint with the Revdex.com a supervisor reviewed the customer's accountAt the time of enrollment, the customer agreed to an introductory fixed rate of cents per kWh for three billing cycles with a variable rate thereafter and was billed in accordance with her agreement.As a gesture of good faith, Ethical Electric will issue the customer a goodwill credit for the customer’s bills issued between February and April The credit is based upon the initial agreed upon rate and will be sent to [redacted] in the form of a checkOn April 29, 2015, a supervisor with Ethical Electric spoke with [redacted] regarding the creditWe believe the customer is satisfied with this resolution
An Ethical Electric customer in the [redacted] service territory incurs charges for electric supply from Ethical Electric as well as charges from [redacted] When the customer remits payment to [redacted] , [redacted] maintains the payment history and applies the payment according to the utility's tariff Payments received by [redacted] from an Ethical Electric customer are applied by [redacted] in the following order: [redacted] arrears Supplier arrears [redacted] current charges Supplier current charges Payments applied by [redacted] to Ethical Electric charges are then transferred to Ethical Electric Any over-payment made by [redacted] to Ethical Electric may subsequently be withdrawn from Ethical ElectricIn an attempt to resolve [redacted] ***'s concerns, Ethical Electric contacted [redacted] , via telephone [redacted] also attended the discussion, from his phoneDuring the initial conversation with the customer and [redacted] , [redacted] 's customer service representative confirmed that [redacted] had a credit balance with respect to his Ethical Electric charges and had a past due balance with [redacted] As a result, Ethical Electric was prepared to provide the customer a check for the credit balance However, after the call with the customer was over, [redacted] further reviewed the customer's account and determined that a billing & payment error had occurred Subsequently, [redacted] withdrew payments that had been applied to Ethical Electric's supply charges and applied them to [redacted] ***'s outstanding balance with [redacted] This correction and subsequent reversal of payments by [redacted] changed the balance on [redacted] ***'s account, for Ethical Electric's charges, from a credit balance to an outstanding balance in the amount of $ This correction is not within the control of Ethical Electric and is fully within the purview of [redacted] However, at this time, Ethical Electric is choosing to waive any and all amounts due relative to his charges for electric supply received from Ethical Electric We have notified [redacted] in writing and over the phone, that he no longer has a balance with Ethical ElectricLastly, after the correction was completed, [redacted] notified Ethical Electric electronically, that [redacted] ***'s balance due for Ethical Electric charges had been transferred to Ethical Electric This notification communicates two outcomes: The collection of any past due balance related to electric supply provided by Ethical Electric (Ethical Electric's charges) is now solely the responsibility of Ethical Electric And As of the date of this notification, if the customer has a current or past-due balance with [redacted] , that balance is completely unrelated to Ethical Electric Additionally, this notification generated a letter from Ethical Electric to [redacted] ***, informing him of the past due balance It was our intent to prevent this letter from being mailed to [redacted] ***, but we we unable to prevent the mailing and we apologize for any confusion this may have caused