I got in touch with the company Clear optix again on 03/15/17,they said they have the loops waiting to be ship, but they haven’t done it because [redacted] [redacted] representatives has been calling on my name, and the reason for that is because the product (Dental Loupes ) were purchased in an event at the schoolAs you saw in my first in complain.I have been waiting for six month and nothing have happenedThey haven’t gotten in touch with me at all ,no phone call or e-mails I was waiting for an explanationNow they claimed that the loupes are ready to be shipped.Really!!! after 6months I want my whole amount of money back since that company has not complied with sale agreement “Deliver the product between to weeks”They claimed that refunds can not be made because is a Custom Made Loupes, But they are already failing to deliver the loupes on time(almost MONTHS ) with non-intention to solve the issue.They always have different types of excuses for everything.and I ran out patient withe them
In regards to complaint # [redacted] We are more then willing after hearing the customer state she has not received a battery to ship one out if this will resolve the issueWe can not however send out a $product when we are the new owners and do not conduct our business that wayWe will however send her a free safety frame to show good faith and let her know we plan on providing excellent service to both new and old customersPlease let us know if she would like thisThank you
Again as soon as the customer lets us know he has no intention of charging back and keeping the product we will be happy to ship the productWe can not control an act of God and had no intention on runnging into any issues It is however in writing that custom loupes are not refundable, as they can not be resold, they are custom made to each individual
We only received email from Dr***, and his product shippedHe wanted a refund or his product, we mailed out his productWe have never heard from him since and considering the amount of time that has passed sinced it shipped we just assumed he received itWe will not comment on the threats howeverWe will be happy to reship product
I did a inquiry to my bank account [redacted] ***I obtainied a claim number ,and according to them I will be notified of any resolution as soon as they finish with the investigationagain I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship I definitely don't trust in this company with the worst costumer service ever
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the orders and the Rx's for the loupes.Please indicate estimated ship date.Regards, [redacted]
[redacted] was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to herClear Optix has changed ownership as we said and also office staffI am sorry that she does not belive what the situation is but we can not make someone believe anything they already convinced is not trueI understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the roadBut we did try and not have it roll over on our valued customersWe have tried to work with [redacted] however not every person can be pleased with their resultsWe strive to make everyone satisfied 100% however we can not change our policies for person or we would have to change it for everyoneThe contract states less than 1/inch from the signature line (as required) that there is only a day refund poilcyThere is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy themWe are not happy when a cusomer is upsetBut we have to enforce policies
Hi This is [redacted] owner of Clear Optix I just received your email and I do understand the situationI contacted the merchant for the full refund of her moneyI have no problem sending a check to her for her full refund even considering it was past daysI will contact the merchant account to have them stop processing any refunds to her and the efforts of me to send her a cashiers check.Keep in mind a lot of these issues I'm having with people are people not understanding the process of the cancellation after daysThank you
Regarding Case #: [redacted] We are more then willing to assist any customer that paid for product and did not receive itWe have no way of knowing what someone needs unless they contact usIf this customer still needs product and will accept it to be satisfied, please let us know and we will absorb the cost to take care of itThank you
We have your product however if you recall, You called on the 27th of Feb and claimed per Ms [redacted] you and the other student who ordered were charging back your credit cards and did not wish to receive your product, we are not going to ship a product that you were reimbursed by your credit card forYou said you were gonna speak to Ms [redacted] and call back and you have never called backThis is the problem we are having with so many people calling in representing youAt this point we have your product and it is ready for shipping YOU need to call and verify that you did not get a charge back from your credit card and we will ship itThese are custom loupes and on the attached form it states there is no refunds for themHOwever again we are willing to ship them if you can provide proof you did not get a refund from your credit card
Hi ***, I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the companyMy bank requested all evidence that I had in regards to the transaction with this companyThey did an internal investigation and reversed my $charge to Clear OptixI do not need anything else from this companyI did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com
We have been in contact with the students who ordered and they both understood and agreed that they would recieve their loupes by the end of the monthThey were both advised of the situation and fully understood the issue that we hadI am sorry if you found me to be rude sometimes people do get
offended when they are not getting the answer they are looking to hear and I am unable to speak to a 3rd party in reference to the order of another personThe students who ordered stated they were more then willing to wait for their product as long as it shipped by the end of the month which it willThis complaint was only done because I would not give a 3rd person information on another persons orderWe will be more than willing to speak directly to the students and give them the information that they need as they are adults and whom our business is withThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been told many times over the last months that they would "get right on this" I believe the management change was in August and it's now February We were originally told that the product shipped, but they did not provide shipment details We need the product or a refund by the end of February Seven months is long enough to wait - please bring closure to this order.Regards,
*** ***
Hello,This is *** ** ***, complaint #*** against Clear Optix . Just would like to inform youthat we have reached a settlement yesterday. Thank you for your help. Please discontinue any further follow up on this complaint.Sincerely,*** ** ***
While we understand the frustration, we do have to enforce all of our warranty policies and that is why we have been working on extensive training for all of our new employeesWe are working very hard to make sure that all the policies are being enforced and everyone is receiving what they are paid
forUnfortuneatly, if we bend the rules for one person we have to do the same for everyone and this turns into a problem for the companyWe assumed that the shipping fees and such had already been paid and that was not the case and there had already been warranty work doneWe are not able to get the new loupes warrantied because there were never any defective loupes returnedWe are still willing to offer the light and the upgrade on the adjustable loupe, however the warranty will not go through because this is the 2nd time so we need the defective loupes backI understand people do not want to have to go without the loupes, however this is why we really can not and are not able to bend the rulesWe need our customers to work with us so we can continue to provide a llifetime warranty on ther productWhile it is frustrating it is what we need to doWe are happy to take care of the customer if she will just send back the defective loupe, and pay the shipping, the warranty will not work with us if we do not handle the policy the way it is written, we will however be willing to send the extra light and leave the free upgrade on the fileWe are more than willing to work with our customers but they need to be willing to work with us alsoWe don't think we will be able to find another warranty that is lifetime if we lose this one for not following the policy
In regards to complaint #*** We were told by old ownership that this customer already had her loupes shipped and received themIf she did not we will be happy to fabricate them for herWe will only need to know what she ordered and any measurements
Revdex.com:I made my bank call them to confirm that I did not get my money from my bankI was on the line tooThe lady who work at clear optix told me that she will send my loops on Monday and I agreed for that but I need her to send he tracking number by emailNot on the phoneI will be waiting for my loops and will see. Regards, *** ***
We did receive *** loupes back, however there was no information in the box which stated what she needed done to her loupesOur warranty policy states in order to process and do a warranty repair there needs to be a document of some sort in the box, it must contain the customers name, address
show the purchased fromphone number, and issue they are having with the defective product or it can not be processedIf it is a off measurement we would need the customer to go and get measurements done as if we rebuild to the measurements that we had originally they will be wrong again We also require the $return shipping feeWe will be happy to take care of Katie and her warranty work has been approved but we have never received her document for her repair sending back a product with just a name and address to send back and a 2nd email stating she wanted additional parts mailed back, that is also not helping as we have not received the defective additional partsSo we had to put this on holdand wait for the other defective parts to be mailed backIn order for the warranty to be honored and run smoothly we need ourr customers to follow the policyWe are more than willing to get her warranty items replaced if she is willing to send back her defective parts and something in writing with all the information for the warranty to be completed
Phone response - We have sent out two new loupes to this consumer
I got in touch with the company Clear optix again on 03/15/17,they said they have the loops waiting to be ship, but they haven’t done it because [redacted] [redacted] representatives has been calling on my name, and the reason for that is because the product (Dental Loupes ) were purchased in an event at the schoolAs you saw in my first in complain.I have been waiting for six month and nothing have happenedThey haven’t gotten in touch with me at all ,no phone call or e-mails I was waiting for an explanationNow they claimed that the loupes are ready to be shipped.Really!!! after 6months I want my whole amount of money back since that company has not complied with sale agreement “Deliver the product between to weeks”They claimed that refunds can not be made because is a Custom Made Loupes, But they are already failing to deliver the loupes on time(almost MONTHS ) with non-intention to solve the issue.They always have different types of excuses for everything.and I ran out patient withe them
In regards to complaint # [redacted] We are more then willing after hearing the customer state she has not received a battery to ship one out if this will resolve the issueWe can not however send out a $product when we are the new owners and do not conduct our business that wayWe will however send her a free safety frame to show good faith and let her know we plan on providing excellent service to both new and old customersPlease let us know if she would like thisThank you
Again as soon as the customer lets us know he has no intention of charging back and keeping the product we will be happy to ship the productWe can not control an act of God and had no intention on runnging into any issues It is however in writing that custom loupes are not refundable, as they can not be resold, they are custom made to each individual
We only received email from Dr***, and his product shippedHe wanted a refund or his product, we mailed out his productWe have never heard from him since and considering the amount of time that has passed sinced it shipped we just assumed he received itWe will not comment on the threats howeverWe will be happy to reship product
I did a inquiry to my bank account [redacted] ***I obtainied a claim number ,and according to them I will be notified of any resolution as soon as they finish with the investigationagain I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship I definitely don't trust in this company with the worst costumer service ever
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached the orders and the Rx's for the loupes.Please indicate estimated ship date.Regards, [redacted]
[redacted] was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to herClear Optix has changed ownership as we said and also office staffI am sorry that she does not belive what the situation is but we can not make someone believe anything they already convinced is not trueI understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the roadBut we did try and not have it roll over on our valued customersWe have tried to work with [redacted] however not every person can be pleased with their resultsWe strive to make everyone satisfied 100% however we can not change our policies for person or we would have to change it for everyoneThe contract states less than 1/inch from the signature line (as required) that there is only a day refund poilcyThere is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy themWe are not happy when a cusomer is upsetBut we have to enforce policies
Hi This is [redacted] owner of Clear Optix I just received your email and I do understand the situationI contacted the merchant for the full refund of her moneyI have no problem sending a check to her for her full refund even considering it was past daysI will contact the merchant account to have them stop processing any refunds to her and the efforts of me to send her a cashiers check.Keep in mind a lot of these issues I'm having with people are people not understanding the process of the cancellation after daysThank you
Regarding Case #: [redacted] We are more then willing to assist any customer that paid for product and did not receive itWe have no way of knowing what someone needs unless they contact usIf this customer still needs product and will accept it to be satisfied, please let us know and we will absorb the cost to take care of itThank you
Consumer states - Yes, they mailed me a refund check
We have your product however if you recall, You called on the 27th of Feb and claimed per Ms [redacted] you and the other student who ordered were charging back your credit cards and did not wish to receive your product, we are not going to ship a product that you were reimbursed by your credit card forYou said you were gonna speak to Ms [redacted] and call back and you have never called backThis is the problem we are having with so many people calling in representing youAt this point we have your product and it is ready for shipping YOU need to call and verify that you did not get a charge back from your credit card and we will ship itThese are custom loupes and on the attached form it states there is no refunds for themHOwever again we are willing to ship them if you can provide proof you did not get a refund from your credit card
Hi ***, I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the companyMy bank requested all evidence that I had in regards to the transaction with this companyThey did an internal investigation and reversed my $charge to Clear OptixI do not need anything else from this companyI did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com
We have been in contact with the students who ordered and they both understood and agreed that they would recieve their loupes by the end of the monthThey were both advised of the situation and fully understood the issue that we hadI am sorry if you found me to be rude sometimes people do get
offended when they are not getting the answer they are looking to hear and I am unable to speak to a 3rd party in reference to the order of another personThe students who ordered stated they were more then willing to wait for their product as long as it shipped by the end of the month which it willThis complaint was only done because I would not give a 3rd person information on another persons orderWe will be more than willing to speak directly to the students and give them the information that they need as they are adults and whom our business is withThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
We have been told many times over the last months that they would "get right on this" I believe the management change was in August and it's now February We were originally told that the product shipped, but they did not provide shipment details We need the product or a refund by the end of February Seven months is long enough to wait - please bring closure to this order.Regards,
*** ***
Hello,This is *** ** ***, complaint #*** against Clear Optix . Just would like to inform youthat we have reached a settlement yesterday. Thank you for your help. Please discontinue any further follow up on this complaint.Sincerely,*** ** ***
While we understand the frustration, we do have to enforce all of our warranty policies and that is why we have been working on extensive training for all of our new employeesWe are working very hard to make sure that all the policies are being enforced and everyone is receiving what they are paid
forUnfortuneatly, if we bend the rules for one person we have to do the same for everyone and this turns into a problem for the companyWe assumed that the shipping fees and such had already been paid and that was not the case and there had already been warranty work doneWe are not able to get the new loupes warrantied because there were never any defective loupes returnedWe are still willing to offer the light and the upgrade on the adjustable loupe, however the warranty will not go through because this is the 2nd time so we need the defective loupes backI understand people do not want to have to go without the loupes, however this is why we really can not and are not able to bend the rulesWe need our customers to work with us so we can continue to provide a llifetime warranty on ther productWhile it is frustrating it is what we need to doWe are happy to take care of the customer if she will just send back the defective loupe, and pay the shipping, the warranty will not work with us if we do not handle the policy the way it is written, we will however be willing to send the extra light and leave the free upgrade on the fileWe are more than willing to work with our customers but they need to be willing to work with us alsoWe don't think we will be able to find another warranty that is lifetime if we lose this one for not following the policy
In regards to complaint #*** We were told by old ownership that this customer already had her loupes shipped and received themIf she did not we will be happy to fabricate them for herWe will only need to know what she ordered and any measurements
Revdex.com:I made my bank call them to confirm that I did not get my money from my bankI was on the line tooThe lady who work at clear optix told me that she will send my loops on Monday and I agreed for that but I need her to send he tracking number by emailNot on the phoneI will be waiting for my loops and will see. Regards, *** ***
We did receive *** loupes back, however there was no information in the box which stated what she needed done to her loupesOur warranty policy states in order to process and do a warranty repair there needs to be a document of some sort in the box, it must contain the customers name, address
show the purchased fromphone number, and issue they are having with the defective product or it can not be processedIf it is a off measurement we would need the customer to go and get measurements done as if we rebuild to the measurements that we had originally they will be wrong again We also require the $return shipping feeWe will be happy to take care of Katie and her warranty work has been approved but we have never received her document for her repair sending back a product with just a name and address to send back and a 2nd email stating she wanted additional parts mailed back, that is also not helping as we have not received the defective additional partsSo we had to put this on holdand wait for the other defective parts to be mailed backIn order for the warranty to be honored and run smoothly we need ourr customers to follow the policyWe are more than willing to get her warranty items replaced if she is willing to send back her defective parts and something in writing with all the information for the warranty to be completed