Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not understand [redacted]'s response. It is very conflicting, as was his conversation with me many times. Additionally, this whole ordeal was past 30 days because they couldn't get their product to me until WELL AFTER 30 days, almost three months!!! Once I received their product, I made contact with [redacted] within TWO WEEKS, letting him know I was not able to wear the glasses. This has been going on SINCE LAST NOVEMBER!!! I have been promised a refund SINCE LAST NOVEMBER and have received nothing but excuses and more excuses as to why the refund hasn't been issued. It is ridiculous how this company operates.Again, I am requesting a FULL REFUND, which is $528.75, in the form of a Certified Check or a Cashier's Check, made out to: [redacted], sent ASAP. Thank you.[redacted]
Hi This is [redacted] owner of Clear Optix I just received your email and I do understand the situation. I contacted the merchant for the full refund of her money. I have no problem sending a check to her for her full refund even considering it was past 30 days. I will contact the merchant...
account to have them stop processing any refunds to her and the efforts of me to send her a cashiers check.Keep in mind a lot of these issues I'm having with people are people not understanding the process of the cancellation after 30 daysThank you
I did a inquiry to my bank account [redacted]. I obtainied a claim number ,and according to them I will be notified of any resolution as soon as they finish with the investigation. again I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship . I definitely don't trust in this company with the worst costumer service ever.
Hi [redacted], I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the company. My bank requested all evidence that I had in regards to the transaction with this company. They did an internal investigation and reversed my $700.00 charge to Clear Optix. I do not need anything else from this company. I did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com.
We only received 1 email from Dr. [redacted], and his product shipped. He wanted a refund or his product, we mailed out his product. We have never heard from him since and considering the amount of time that has passed sinced it shipped we just assumed he received it. We will not comment on the threats...
Revdex.com:I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I was not satisfied. Did not received a new pair or scopes for the ones I returned. I was told at the convention that they had one in stock that was set to my measurements and would be sent out with the week. That was 6 months ago.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted] Then please provide the loops. This has always been their excuse for past 2 plus years, under new management. Do you still have the measurements? I am ready to post on dental society and association about my experience with this company. [redacted]
Again as soon as the customer lets us know he has no intention of charging back and keeping the product we will be happy to ship the product. We can not control an act of God and had no intention on runnging into any issues It is however in writing that custom loupes are not refundable, as they can not be resold, they are custom made to each individual.
I got in touch with the company Clear optix again on 03/15/17,they said they have the loops waiting to be ship, but they haven’t done it because [redacted] representatives has been calling on my name, and the reason for that is because the product (Dental Loupes ) were purchased in an event at the school. As you saw in my first in complain.I have been waiting for six month and nothing have happened. They haven’t gotten in touch with me at all ,no phone call or e-mails I was waiting for an explanation. Now they claimed that the loupes are ready to be shipped.Really!!! after 6months I want my whole amount of money back since that company has not complied with sale agreement “Deliver the product between 4 to 6 weeks”. They claimed that refunds can not be made because is a Custom Made Loupes, But they are already failing to deliver the loupes on time(almost 6 MONTHS ) with non-intention to solve the issue.They always have different types of excuses for everything.and I ran out patient withe them.
With the current volume of back orders we were assured by old ownership were shipped out, which we are now finding out when these complaints come in were not,. We can have your whole order fabricated and shipped and you will have a tracking number by March 15th. Again we apologize for this we were assured that these orders were shipped and completed by the old ownership. We are doing our best to make sure everyone who paid for product receives it. We understand this is in NO WAY the consumers fault, but please understand we are trying to do the right thing and going out of our way to make sure nobody gets left with nothing. Hopefully you understand and will allow us to fulfill this order for you with a great product that since we have taken over we have made some very good upgrades too. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the students do not receive their product by the end of February, I will be in contact with Revdex.com in hopes of rectifying the situation. Regards, [redacted]
We are sorry to hear about this complaint, We have spoke to [redacted] and have mailed out the product she was missing her U.S.P.S Tracking number is [redacted]. The post office confirmed that the package with the frame she was missing, as well as a free frame for the wait time was...
delivered on July 15, 2016 at 5:09 pm it was left in the mailbox by the post man. We did send a tracking number to [redacted] so she could track her package. We do everything to make sure customers receive their product however once we receive confirmation from the post office that it was delivered we close out the file.
Our records indicate that the Dr.'s order was shipped under previous ownership. Unfortunatly this has happened with quite a few customers and we are trying to help as much...
as we can. As far as a refund goes, we did not run the payment so we really have no way of refunding the money. We are more then willing however to fabricate the Dr. some loupes as well as compensate him with a adjustable loupe to do with whatever he would like. We feel very bad that some customers have not received product but we are providing people that say they haven't received product new product. We could have taken the easy way out and changed the name of the business when we took over but we did not want to do that and leave customers that paid for a product with nothing. We are more than willing to get the Dr. the product he says is owed. But we are not able to issue a refund, as we did not take the payment nor do we know what the previous owners used.
We have been working with Dr. [redacted] to get him his product. We have sent him the loupes he ordered and he believed they were not what he ordered. Dr. [redacted] did order with the old company and we are stepping up to try and assure he gets what he gets paid for. However we need him to go and get new...
measurements done as we only have the measurements that were done by someone who no longer works for our company. We are trying very hard to make sure this transition in ownership did not affect the customers however we have had many bumps in the road, and we still have continued to keep moving forward and just get our customers taken care of. As far as Dr. [redacted] being placed on hold multiple times, yes he was, We don't put 1 customer over another all of our customers are valued customers so while we were assisting another customer we needed to answer his call and put him on hold. He repeatidly was hanging up and calling back, which was only upsetting the customer we were assisting to get upset causing us to now have to listen to her as she was at work on break and was now angry that we needed to put her on hold over and over again and now we needed to focus on her being upset and now had to place him on a longer hold time as we had to take extra time to work with her. As now she was upset And the more he called in the more upset she became. Also when he was calling in he was only yelling and being rude a billegerant and yes he did yell at one point I am calling the Revdex.com we however never told him, Just go ahead and do it, We simply statted we were assisting another customer there was no need to threaten us with the Revdex.com as no compnay wants a bad complaint against them. He then called agian and just yelled Check you email and hung up at that point we received an email that was rude and threatened to report us from getting into shows and if we did he would slander us to any potential customers, We answered his email and again told him even though we were not who he had originally ordered with we would help him but we would not tolerate rudeness or being yelled at. We then eceived the notification from the Revdex.com and the Dr. still continued to send another Rude and harrassing email. We could have shut the doors to the company when we ran into all of the issues we had, However for the sake of our customers and knowing how hard they work for their money we are trying to make sure our doors stay open and we provide great customer sevice as well as make sure our customers are all made whole. However when people are Rude, and Threatening and menacing it is very hard because they have their mind set o what they want and if you don't work as they want it is hard to satisfy them and we have ploicies we need to follow.
Regarding Case #: [redacted]. We are more then willing to assist any customer that paid for product and did not receive it. We have no way of knowing what someone needs unless they contact us. If this customer still needs product and will accept it to be satisfied, please let us know and we...
will absorb the cost to take care of it. Thank you
Revdex.com:That is 100 % NOT WHAT HAPPENED AT ALL. I have a coworker who purchased the same product and received it in the same poor quality. The only difference was that my coworker took pictures of her product before returning it and I did not. I am shocked to hear this false information from someone who did not work there at the time. I sent the product back and was in formed they would make new loupes and I have never really them back. I called from multiple numbers, emailed staff and was never successful in resolving the matter. I ABSOLUTELY DID NOT RECEIVE THE REPAIRED MERCHANDISE. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
I was wanting to respond to this complaint to state that the company did everything that I asked and that as of now I am fine with the resolution to the problem. They are actually calling me back the first time when asked which is a huge improvement. The reason that I didn’t respond sooner was I wanted to make sure that I received everything promised to me, since I had been promised the battery a few times and never received it. I received the package Christmas eve and was too busy that day and the next to respond at that time. So if it is possible to change the complaint to that it was resolved with consumer happy I would really appreciate it! Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not understand [redacted]'s response. It is very conflicting, as was his conversation with me many times. Additionally, this whole ordeal was past 30 days because they couldn't get their product to me until WELL AFTER 30 days, almost three months!!! Once I received their product, I made contact with [redacted] within TWO WEEKS, letting him know I was not able to wear the glasses. This has been going on SINCE LAST NOVEMBER!!! I have been promised a refund SINCE LAST NOVEMBER and have received nothing but excuses and more excuses as to why the refund hasn't been issued. It is ridiculous how this company operates.Again, I am requesting a FULL REFUND, which is $528.75, in the form of a Certified Check or a Cashier's Check, made out to: [redacted], sent ASAP. Thank you.[redacted]
Hi This is [redacted] owner of Clear Optix I just received your email and I do understand the situation. I contacted the merchant for the full refund of her money. I have no problem sending a check to her for her full refund even considering it was past 30 days. I will contact the merchant...
account to have them stop processing any refunds to her and the efforts of me to send her a cashiers check.Keep in mind a lot of these issues I'm having with people are people not understanding the process of the cancellation after 30 daysThank you
I did a inquiry to my bank account [redacted]. I obtainied a claim number ,and according to them I will be notified of any resolution as soon as they finish with the investigation. again I will not accept the solution(Clear Optix) claiming the loupes are ready to be ship . I definitely don't trust in this company with the worst costumer service ever.
Hi [redacted], I left you a voice mail yesterday evening stating that I did have my bank reverse the charges that I paid Clear Optix as I never received the merchandise back after sending it to the company. My bank requested all evidence that I had in regards to the transaction with this company. They did an internal investigation and reversed my $700.00 charge to Clear Optix. I do not need anything else from this company. I did however find it very insulting and alarming for them to respond almost one year later and say that I did receive my product, when I fact I had not been able to reach anyone at the company which lead to me contacting the Revdex.com.
Phone response - We have sent out two new loupes to this consumer.
We only received 1 email from Dr. [redacted], and his product shipped. He wanted a refund or his product, we mailed out his product. We have never heard from him since and considering the amount of time that has passed sinced it shipped we just assumed he received it. We will not comment on the threats...
however. We will be happy to reship product.
Revdex.com:I have reviewed the response made by the business in reference to complaint...
ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I was not satisfied. Did not received a new pair or scopes for the ones I returned. I was told at the convention that they had one in stock that was set to my measurements and would be sent out with the week. That was 6 months ago.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted] Then please provide the loops. This has always been their excuse for past 2 plus years, under new management. Do you still have the measurements? I am ready to post on dental society and association about my experience with this company. [redacted]
Again as soon as the customer lets us know he has no intention of charging back and keeping the product we will be happy to ship the product. We can not control an act of God and had no intention on runnging into any issues It is however in writing that custom loupes are not refundable, as they can not be resold, they are custom made to each individual.
I got in touch with the company Clear optix again on 03/15/17,they said they have the loops waiting to be ship, but they haven’t done it because [redacted] representatives has been calling on my name, and the reason for that is because the product (Dental Loupes ) were purchased in an event at the school. As you saw in my first in complain.I have been waiting for six month and nothing have happened. They haven’t gotten in touch with me at all ,no phone call or e-mails I was waiting for an explanation. Now they claimed that the loupes are ready to be shipped.Really!!! after 6months I want my whole amount of money back since that company has not complied with sale agreement “Deliver the product between 4 to 6 weeks”. They claimed that refunds can not be made because is a Custom Made Loupes, But they are already failing to deliver the loupes on time(almost 6 MONTHS ) with non-intention to solve the issue.They always have different types of excuses for everything.and I ran out patient withe them.
With the current volume of back orders we were assured by old ownership were shipped out, which we are now finding out when these complaints come in were not,. We can have your whole order fabricated and shipped and you will have a tracking number by March 15th. Again we apologize for this we were assured that these orders were shipped and completed by the old ownership. We are doing our best to make sure everyone who paid for product receives it. We understand this is in NO WAY the consumers fault, but please understand we are trying to do the right thing and going out of our way to make sure nobody gets left with nothing. Hopefully you understand and will allow us to fulfill this order for you with a great product that since we have taken over we have made some very good upgrades too. Thank you
Purchased and paid on 9-30-16 at the [redacted] meeting. Invoice number [redacted]. Paid with credit card at that time.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the students do not receive their product by the end of February, I will be in contact with Revdex.com in hopes of rectifying the situation. Regards, [redacted]
We are sorry to hear about this complaint, We have spoke to [redacted] and have mailed out the product she was missing her U.S.P.S Tracking number is [redacted]. The post office confirmed that the package with the frame she was missing, as well as a free frame for the wait time was...
delivered on July 15, 2016 at 5:09 pm it was left in the mailbox by the post man. We did send a tracking number to [redacted] so she could track her package. We do everything to make sure customers receive their product however once we receive confirmation from the post office that it was delivered we close out the file.
Our records indicate that the Dr.'s order was shipped under previous ownership. Unfortunatly this has happened with quite a few customers and we are trying to help as much...
as we can. As far as a refund goes, we did not run the payment so we really have no way of refunding the money. We are more then willing however to fabricate the Dr. some loupes as well as compensate him with a adjustable loupe to do with whatever he would like. We feel very bad that some customers have not received product but we are providing people that say they haven't received product new product. We could have taken the easy way out and changed the name of the business when we took over but we did not want to do that and leave customers that paid for a product with nothing. We are more than willing to get the Dr. the product he says is owed. But we are not able to issue a refund, as we did not take the payment nor do we know what the previous owners used.
We have been working with Dr. [redacted] to get him his product. We have sent him the loupes he ordered and he believed they were not what he ordered. Dr. [redacted] did order with the old company and we are stepping up to try and assure he gets what he gets paid for. However we need him to go and get new...
measurements done as we only have the measurements that were done by someone who no longer works for our company. We are trying very hard to make sure this transition in ownership did not affect the customers however we have had many bumps in the road, and we still have continued to keep moving forward and just get our customers taken care of. As far as Dr. [redacted] being placed on hold multiple times, yes he was, We don't put 1 customer over another all of our customers are valued customers so while we were assisting another customer we needed to answer his call and put him on hold. He repeatidly was hanging up and calling back, which was only upsetting the customer we were assisting to get upset causing us to now have to listen to her as she was at work on break and was now angry that we needed to put her on hold over and over again and now we needed to focus on her being upset and now had to place him on a longer hold time as we had to take extra time to work with her. As now she was upset And the more he called in the more upset she became. Also when he was calling in he was only yelling and being rude a billegerant and yes he did yell at one point I am calling the Revdex.com we however never told him, Just go ahead and do it, We simply statted we were assisting another customer there was no need to threaten us with the Revdex.com as no compnay wants a bad complaint against them. He then called agian and just yelled Check you email and hung up at that point we received an email that was rude and threatened to report us from getting into shows and if we did he would slander us to any potential customers, We answered his email and again told him even though we were not who he had originally ordered with we would help him but we would not tolerate rudeness or being yelled at. We then eceived the notification from the Revdex.com and the Dr. still continued to send another Rude and harrassing email. We could have shut the doors to the company when we ran into all of the issues we had, However for the sake of our customers and knowing how hard they work for their money we are trying to make sure our doors stay open and we provide great customer sevice as well as make sure our customers are all made whole. However when people are Rude, and Threatening and menacing it is very hard because they have their mind set o what they want and if you don't work as they want it is hard to satisfy them and we have ploicies we need to follow.
Regarding Case #: [redacted]. We are more then willing to assist any customer that paid for product and did not receive it. We have no way of knowing what someone needs unless they contact us. If this customer still needs product and will accept it to be satisfied, please let us know and we...
will absorb the cost to take care of it. Thank you
Revdex.com:That is 100 % NOT WHAT HAPPENED AT ALL. I have a coworker who purchased the same product and received it in the same poor quality. The only difference was that my coworker took pictures of her product before returning it and I did not. I am shocked to hear this false information from someone who did not work there at the time. I sent the product back and was in formed they would make new loupes and I have never really them back. I called from multiple numbers, emailed staff and was never successful in resolving the matter. I ABSOLUTELY DID NOT RECEIVE THE REPAIRED MERCHANDISE. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
I was wanting to respond to this complaint to state that the company did everything that I asked and that as of now I am fine with the resolution to the problem. They are actually calling me back the first time when asked which is a huge improvement. The reason that I didn’t respond sooner was I wanted to make sure that I received everything promised to me, since I had been promised the battery a few times and never received it. I received the package Christmas eve and was too busy that day and the next to respond at that time. So if it is possible to change the complaint to that it was resolved with consumer happy I would really appreciate it! Thanks,[redacted]