Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, we will accept the product as ordered as a resolution to this matter as follows: The product we ordered is shipped via 2-day priority within business days We are emailed the tracking number on the day of shipment We receive the product by the end of February.Do you agree to ship as requested?
Regards,
*** ***
Dr*** stated that he wanted another pair of glasses, we stated we were willing to do this, even though we have already shipped one out to him and never heard back from himWe are not responsible for dealings he had with past management or ownershipWe were not involved and therefore we can not refund any money to himWe will continue to keep his inofrmation on file and if he does want to receive his loupes we are more than willing to provide them to him
Hello ***, With all due respect this fee has not been a made up charge because of your course of actionAs a consumer you did what you felt you needed to do and we have no hard feelings with thatOur Warranty Policy has always been there it was just not enforcedWe are not going to be at the *** show this yearYes your glasses are ready to ship and we are waiting for the $feeI have attached a copy of our warranty policyI hope we can resolve this matter and get you your glassesThank you
We have corresponded with this client several times, we are more than willing to repair her loupes for her if she returns them as we have no idea what issues she is having, because we have not received pictures or anything to help us understand what the issue is that she is havingWe have sent
everything that she needs so we are not sure what else we can do but fix it for herWe are more than willing to assist our customers however we need them to understand we have rules to and they need to be willing to work with usIf she is willing to send back the loupes we are more than willing to fix them for herThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Have these loupes been repaired? Is all that you are waiting on is a $return shipping fee that was never requested until I contacted the Revdex.com? No where on your website is this warranty document anywhere to be foundSince this was never discussed or requested in any of the emails that Clear Optix has had with me I believe this is a made up charge due to my course of actionIf these louoes have been repaired I can pick them up from your booth at The *** *** *** *** next week.Regards,*** ***
Regarding complaint #The loupes sent to the customer are fabricated and no different than the loupes that are used as samples for the customer to try on and sample at the show she purchased fromThey were however for customer service reasons refabricated and shipped, and never returned for
any issuesWe assumed there was no longer and issueThis was the information from Gina whom trained me and showed me how the sysyem ran before she left the companyAnd although the product was never returned the customer did also charge back on her ccSo the loupes and the money for them are gone
Regarding Case #: *** we did make good on Dr***At least as far as we were told he was satisfiedHe was one of our first customers we helped even before we took over on paper
Clear Optix is permanently closed, we tried to help everyone, however people did not want to wait and were not understanding of our situation, We tried to do the right thing however all it did was backfire becaue people filed complaints and posted terrible things online. By trying to do the right thing it has forced us to go out of business.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached the orders and the Rx's for the loupes.Please indicate estimated ship date.Regards,[redacted]
Yes we would be happy to send it 2 day priority mail with a tracking number as soon as she says she is willing to accept the product as resolution to this mattwr.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
In regards to complaint #[redacted]. We are more then willing after hearing the customer state she has not received a battery to ship one out if this will resolve the issue. We can not however send out a $700.00 product when we are the new owners and do not conduct our business that way. We will...
however send her a free safety frame to show good faith and let her know we plan on providing excellent service to both new and old customers. Please let us know if she would like this. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. We understand you are in a difficult situation, but it has been 7 months, so we must ask that we receive the product or a refund before we can accept resolution. Please contact us via email with the tracking or check information. Once we receive the product or refund check, we will accept resolution. Thank you for your efforts.
Regards,
[redacted]
They have delayed numerous times before - three times they have been "under new management." I feel this is just another delaying tactic by Clear Optix, I had returned the loops to them in September and still have not received the corrected item.
I personally sent 2 extra batteries and a free light mount frame. We take these situations and complaints very serious. I can't apologize enough for the behavior and errors on the part of my sales force. These types of things don't sit well with me as I take pride in my reputation....
Have no worries as the warranty is forever and if you want the customer can contact me personally anytime. This behavior is not tolerated and won't be acceptable ever. Please give me a 2nd chance to re earn your business. Thank you
Your loupes are here, the reason they were not shipped was due to the fact that the other student who ordered with you called and said per Ms.[redacted] the students were charging back their credit cards and not interested in recieving your loupes. We can not keep going back and forth and having...
different people call in and we can not afford to ship product that is not gonna be paid back to do a chargeback. Until we have a definitive answer as to who wants the product and who don't we are not shipping it out as we can not afford to lose money. And calling us a scam when we are a legitimate business is pretty slanderous. If you wish to have your loupes you directly need to contact the company at [redacted] as there are too many people calling in claiming to represent you. Your product is here and ready to ship.
[redacted] was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to her. Clear Optix has changed ownership as we said and also office staff. I am sorry that she does not belive what the situation is...
but we can not make someone believe anything they already convinced is not true. I understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the road. But we did try and not have it roll over on our valued customers. We have tried to work with [redacted] however not every person can be pleased with their results. We strive to make everyone satisfied 100% however we can not change our policies for 1 person or we would have to change it for everyone. The contract states less than 1/4 inch from the signature line (as required) that there is only a 15 day refund poilcy. There is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy them. We are not happy when a cusomer is upset. But we have to enforce policies.
We have your product however if you recall, You called on the 27th of Feb and claimed per Ms. [redacted] you and the other student who ordered were charging back your credit cards and did not wish to receive your product, we are not going to ship a product that you were reimbursed by your credit card...
for. You said you were gonna speak to Ms. [redacted] and call back and you have never called back. This is the problem we are having with so many people calling in representing you. At this point we have your product and it is ready for shipping YOU need to call and verify that you did not get a charge back from your credit card and we will ship it. These are custom loupes and on the attached form it states there is no refunds for them. HOwever again we are willing to ship them if you can provide proof you did not get a refund from your credit card.
We do understand the frustration some of our customers have gone through with our company, We are very sorry and didn't expect the bumps in the road we have had. I am looking into what happened as Ms. [redacted] did purchase before the company change over and it does show her product shipped. We have...
told all of our customers we would be happy to make sure that everyone who paid for product receives it. We are working as fast as we can to get everyone their product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Yes, we will accept the product as ordered as a resolution to this matter as follows: The product we ordered is shipped via 2-day priority within business days We are emailed the tracking number on the day of shipment We receive the product by the end of February.Do you agree to ship as requested?
Regards,
*** ***
Dr*** stated that he wanted another pair of glasses, we stated we were willing to do this, even though we have already shipped one out to him and never heard back from himWe are not responsible for dealings he had with past management or ownershipWe were not involved and therefore we can not refund any money to himWe will continue to keep his inofrmation on file and if he does want to receive his loupes we are more than willing to provide them to him
Hello ***, With all due respect this fee has not been a made up charge because of your course of actionAs a consumer you did what you felt you needed to do and we have no hard feelings with thatOur Warranty Policy has always been there it was just not enforcedWe are not going to be at the *** show this yearYes your glasses are ready to ship and we are waiting for the $feeI have attached a copy of our warranty policyI hope we can resolve this matter and get you your glassesThank you
We have corresponded with this client several times, we are more than willing to repair her loupes for her if she returns them as we have no idea what issues she is having, because we have not received pictures or anything to help us understand what the issue is that she is havingWe have sent
everything that she needs so we are not sure what else we can do but fix it for herWe are more than willing to assist our customers however we need them to understand we have rules to and they need to be willing to work with usIf she is willing to send back the loupes we are more than willing to fix them for herThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Have these loupes been repaired? Is all that you are waiting on is a $return shipping fee that was never requested until I contacted the Revdex.com? No where on your website is this warranty document anywhere to be foundSince this was never discussed or requested in any of the emails that Clear Optix has had with me I believe this is a made up charge due to my course of actionIf these louoes have been repaired I can pick them up from your booth at The *** *** *** *** next week.Regards,*** ***
Regarding complaint #The loupes sent to the customer are fabricated and no different than the loupes that are used as samples for the customer to try on and sample at the show she purchased fromThey were however for customer service reasons refabricated and shipped, and never returned for
any issuesWe assumed there was no longer and issueThis was the information from Gina whom trained me and showed me how the sysyem ran before she left the companyAnd although the product was never returned the customer did also charge back on her ccSo the loupes and the money for them are gone
Regarding Case #: *** we did make good on Dr***At least as far as we were told he was satisfiedHe was one of our first customers we helped even before we took over on paper
Clear Optix is permanently closed, we tried to help everyone, however people did not want to wait and were not understanding of our situation, We tried to do the right thing however all it did was backfire becaue people filed complaints and posted terrible things online. By trying to do the right thing it has forced us to go out of business.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have attached the orders and the Rx's for the loupes.Please indicate estimated ship date.Regards,[redacted]
Yes we would be happy to send it 2 day priority mail with a tracking number as soon as she says she is willing to accept the product as resolution to this mattwr.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
In regards to complaint #[redacted]. We are more then willing after hearing the customer state she has not received a battery to ship one out if this will resolve the issue. We can not however send out a $700.00 product when we are the new owners and do not conduct our business that way. We will...
however send her a free safety frame to show good faith and let her know we plan on providing excellent service to both new and old customers. Please let us know if she would like this. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. We understand you are in a difficult situation, but it has been 7 months, so we must ask that we receive the product or a refund before we can accept resolution. Please contact us via email with the tracking or check information. Once we receive the product or refund check, we will accept resolution. Thank you for your efforts.
Regards,
[redacted]
They have delayed numerous times before - three times they have been "under new management." I feel this is just another delaying tactic by Clear Optix, I had returned the loops to them in September and still have not received the corrected item.
I personally sent 2 extra batteries and a free light mount frame. We take these situations and complaints very serious. I can't apologize enough for the behavior and errors on the part of my sales force. These types of things don't sit well with me as I take pride in my reputation....
Have no worries as the warranty is forever and if you want the customer can contact me personally anytime. This behavior is not tolerated and won't be acceptable ever. Please give me a 2nd chance to re earn your business. Thank you
Consumer states - Yes, they mailed me a refund check.
Your loupes are here, the reason they were not shipped was due to the fact that the other student who ordered with you called and said per Ms.[redacted] the students were charging back their credit cards and not interested in recieving your loupes. We can not keep going back and forth and having...
different people call in and we can not afford to ship product that is not gonna be paid back to do a chargeback. Until we have a definitive answer as to who wants the product and who don't we are not shipping it out as we can not afford to lose money. And calling us a scam when we are a legitimate business is pretty slanderous. If you wish to have your loupes you directly need to contact the company at [redacted] as there are too many people calling in claiming to represent you. Your product is here and ready to ship.
[redacted] was given an extra set of loupes as a courtesy, as we were trying to assist her because she was upset about the change in ownership and someone getting back to her. Clear Optix has changed ownership as we said and also office staff. I am sorry that she does not belive what the situation is...
but we can not make someone believe anything they already convinced is not true. I understand the transition did not go as smooth as we would have liked it to go when the change over happened, we had a few bumps in the road. But we did try and not have it roll over on our valued customers. We have tried to work with [redacted] however not every person can be pleased with their results. We strive to make everyone satisfied 100% however we can not change our policies for 1 person or we would have to change it for everyone. The contract states less than 1/4 inch from the signature line (as required) that there is only a 15 day refund poilcy. There is only so much a company can do, however when a person has their mind set on a result, no matter how much we try, if it is not the result they want there is no amount of trying that will satisfy them. We are not happy when a cusomer is upset. But we have to enforce policies.
We have your product however if you recall, You called on the 27th of Feb and claimed per Ms. [redacted] you and the other student who ordered were charging back your credit cards and did not wish to receive your product, we are not going to ship a product that you were reimbursed by your credit card...
for. You said you were gonna speak to Ms. [redacted] and call back and you have never called back. This is the problem we are having with so many people calling in representing you. At this point we have your product and it is ready for shipping YOU need to call and verify that you did not get a charge back from your credit card and we will ship it. These are custom loupes and on the attached form it states there is no refunds for them. HOwever again we are willing to ship them if you can provide proof you did not get a refund from your credit card.
We do understand the frustration some of our customers have gone through with our company, We are very sorry and didn't expect the bumps in the road we have had. I am looking into what happened as Ms. [redacted] did purchase before the company change over and it does show her product shipped. We have...
told all of our customers we would be happy to make sure that everyone who paid for product receives it. We are working as fast as we can to get everyone their product.