Cleverbridge

***Initial Business Response [redacted] As the payment processor of [redacted] cleverbridge's role is to ensure that funds submitted for orders are delivered to our partner [redacted] and that the software product from [redacted] is delivered to the customer When cleverbridge was notified on 2/5/by the Revdex.com of case [redacted] we immediately reviewed our records based on the information provided by [redacted] in her complaintPlease note that cleverbridge does not have any record in our system of an order by [redacted] nor do we have any record of any previous contact to us at cleverbridge If [redacted] is certain that the order was processed by cleverbridge, can [redacted] provide us with either the reference number of the order or perhaps an alternative e-mail address or mailing address that may have been used during the placement of the order? [redacted] If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: [redacted]

@Revdex.com Team: please see attachment if the following messages do not display properly Thank youThe software publisher Systweak, through cleverbridge’s platform, has refunded Mark [redacted] order in the full amount of $back to his Visa card ending in [redacted] as of February 11, 2017, three days after the first refund was processed Mark [redacted] was immediately notified via email that two refunds had indeed been issued for his ordersThe proof of the two refunds that we processed on February 8, and February 11, can be referenced by ‘Refund Confirmation’ on the following web pages: Refund processed on February 8, in the amount of $21.42: https://systweak.cleverbridge.com/305/p/104429652-ZIq0gQxTtI0pQ6ivtXHx Refund processed on February 11, in the amount of $21.32: https://systweak.cleverbridge.com/305/p/84183971-rfa8FB8wM9X41toIVIpY The funds should appear back in this account within 5-business days from the date the refunds were issued Please note that cleverbridge did not have prior record of any contact by Mark [redacted] regarding a request for refunds Mark [redacted] was in touch directly with the software publisher Systweak, and if there are any further questions or concerns, Mark [redacted] should contact cleverbridge directly for any order and payment-related inquiries The following link shows the contact information for cleverbridge http://www.cleverbridge.com/?scope=cuseco Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have caused If there are any questions for Systweak you may contact them at: Support http://support.systweak.com/ Email: [email protected] Sincerely, cleverbridge Customer Support

On January 30, 2015, Forest [redacted] purchased the bundled computer program from IObit, with cleverbridge acting as the payment processor (reference number [redacted] ) The bundled program consists of Driver Booster PRO, IObit Uninstaller Pro and SMART Defrag PRO This bundled program was set up as a yearly subscription As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Forest [redacted] are delivered to our partner IObit and that the bundled program from IObit is delivered to Forest [redacted] Once this exchange is carried out, the monies are in possession of IObit and the bundled program is in possession of Forest [redacted] When cleverbridge was notified on February 8, by the Revdex.com of case # 11125240, the subscription renewal of the bundled program from IObit had been canceled before we received the Revdex.com case Forest [redacted] requested a cancellation of his subscription renewal through email on February 1, The order reference number associated with the subscription renewal is [redacted] At this point, cleverbridge had canceled Forest [redacted] ’s IObit subscription renewal and no payment was ever processed The reference number [redacted] included on Forest [redacted] ’s Revdex.com complaint on IObit Malware Fighter PRO (year subscription / PC) is not an order reference number from cleverbridgeWhen the subscription renewal cancellation for the bundled program was processed, Forest [redacted] was immediately notified through email on the same day on February 1, at [redacted] [email protected] We do not have any records of further contacts from Forest [redacted] Proof of this subscription cancellation on the following web Order reference number [redacted] : https://www.cleverbridge.com/289/p/ [redacted] -ohZ5kK7Bs1xWJlDDTz6q The website address as appeared on Forest [redacted] ’s credit card statement does not show a cleverbridge website We suggest Forest [redacted] to contact the software manufacturer IObit directly in regard to that charge of $at [email protected] is possible this order was processed by a different company The phone number associated with the company that processed the charge can be requested through the credit card issuer Hopefully, this has clarified all the events leading up to this complaint If there are any further questions or concerns, please contact cleverbridge through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for IObit, they may be contacted at: Email: [email protected] Online contact form: http://www.iobit.com/onlinefeedback.php Sincerely, cleverbridge Customer Support

I had unauthorized charges by CleverBridge in the past, so my suspicions were raised last week when I purchased software over the internetThe software company is in Europe and contracts with third party Cleverbridge to process paymentsSo I used a valid credit card that had no charges against it for the previous year to pay CleverBridge onlineShortly thereafter, an additional but fraudulent credit card purchase was made for $Since CleverBridge is the only company who had my credit card information, I know they are involved in this fraudThe security department at the credit card company could tell that the breach occurred by an online merchant making my information available for the fraudThe credit card company is investigating this and I am reporting these facts to the [redacted] Avoid CleverBridge

Charges appear on my credit card for services I do not have I changed the card number years ago due to this My email address has been changed and I no longer have Malwarebytes but I am charged for it I will never have Malwarebytes again due to this I will do business with no one who uses CBI

On January 21, 2016, Brittany [redacted] purchased the computer software [redacted] Anti-Malware Premium from [redacted] , with [redacted] acting as the payment processor (reference number 84535155)As the payment processor of [redacted] , [redacted] role is to ensure that the funds submitted by Brittany [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium product from [redacted] is delivered to Brittany ***Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Brittany ***When [redacted] was notified on January 22, by the Revdex.com of case # 11098331, we immediately refunded the purchase on behalf of Brittany ***Please note that [redacted] does not have prior record of any contact by Brittany [redacted] regarding a request for a refund Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web https://store[redacted] .org/342/p/84535155-j5pc2XJsuZmzRQhS3TEZ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] you may contact them at: Email: support@ [redacted] .org Support http://www[redacted] .org/support/ Sincerely, [redacted] Customer Support

CLEVERBRIDGE HAS NOTHING TO DO WITH A PRODUCT PURCHASED AT ALL THEY COLLECT THE MONEY FOR THE COMPANY THAT HAS THE PRODUCT THAT THE CUSTOMER PURCHASED! I HAVE DEALT WITH CLEVERBRIDGE AND HAD NO TROUBLE AT ALL! THEY ARE AN EXCELLENT COMPANY!

@Revdex.com Team: please refer to attachment if the following messages do not show properly Thank youOn December 2, 2014, William [redacted] purchased the computer software Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number [redacted] ) The Malwarebytes Anti-Malware premium program was set up as a yearly subscription and a service cancellation was available on the order confirmation email cleverbridge processed the subscription renewals of Malwarebytes Anti-Malware Premium program for William [redacted] on December 2, (reference number 81926029), December 2, (reference number [redacted] ) and December 2, (reference number [redacted] ) Malwarebytes sent out renewal reminder emails every year prior to the renewal dates Subscription cancellation was made possible on the renewal reminder emails As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by William [redacted] are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premium program from Malwarebytes is delivered to William [redacted] Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of William [redacted] When cleverbridge was notified on December 5, by the Revdex.com of case # [redacted] , the Malwarebytes Anti-Malware Premium renewal order for William [redacted] had already been refunded William [redacted] called to cleverbridge on December 4, to request a refund and cleverbridge processed the requested refund immediately William [redacted] had never contacted cleverbridge directly to request any cancellation or refund prior to December 4, At this point, cleverbridge has processed William [redacted] ’s refund in the full amount of $back to his PayPal accountThe funds should appear back in his PayPal account within 3-business days from the date the refund was issuedWhen the refund was issued, William [redacted] was immediately notified via email at b [redacted] @lincloan.com Proof of this refund can be referenced on the following web https://store.malwarebytes.com/342/p/ [redacted] -GlQcAOnuKOIqVuH4fFTR Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope= [redacted] If there are any questions for Malwarebytes you may contact them at: Support http://www.malwarebytes.com/support/ Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/26) */ On 6/21/2014, [redacted] purchased the computer software Malwarebytes Anti-Exploit Premium from Malwarebytes Corporation, with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of Malwarebytes Corporation, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Malwarebytes Corporation and that the Malwarebytes Anti-Exploit Premium product from Malwarebytes Corporation is delivered to [redacted] On 6/21/2014, cleverbridge sent [redacted] an email containing all of his order and payment information including his licensing details and receipt of his purchasePlease note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a delivery or redelivery cleverbridge has resent your confirmation page to the email address listed on the order on 9/26/after being notified of Revdex.com Case# [redacted] If this email is not received, please contact cleverbridge directlyThe link below contains all of cleverbridge's contact information: http://www.cleverbridge.com/?scope=cuseco&progress=customersupport Sincerely, cleverbridge Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Never received a replybfrom vendorplease send it again and reset my expiration date Final Consumer Response / [redacted] (4200, 11, 2014/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still do not have my code to activate the software and I still do not have it reset to a recent dateI have asked before for a refund and I insist on a refund Final Business Response / [redacted] (4000, 13, 2014/09/30) */ cleverbridge has yet to receive any direct contact from [redacted] in order to assist with his issue At this point, Malwarebytes has refunded [redacted] 's order in the full amount ($24.95) back to his [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 9/30/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://store.malwarebytes.org/342/p/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Malwarebytes you may contact them at: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/20) */ On 3/18/2014, [redacted] purchased the computer software [redacted] from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of [redacted] [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] product from [redacted] is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] When cleverbridge was notified on 3/20/by the Revdex.com of case # [redacted] , we immediately looked into this case and found that we have already refunded the orders per the customer's request on 3/19/ Please note that he purchase on 3/18/was a continuation of the [redacted] that [redacted] purchased on 11/18/15, as described in the confirmation mail that was sent to [redacted] 's email: [redacted] on the date of the charge To avoid any confusion, we take the following steps to ensure that the customer is aware that this order is a recurring subscription: 1) The subscription is mentioned directly in the shopping cart: 2) A reminder is shown on the final page of the order process and in the delivery e-mail sent to confirm your order, which states that "You are subscribed to a multiple payment product." The reminder also informs you when the next payment is due 3) A link to cancel Auto Renewal is very clearly shown on the final page of the order process and in the delivery e-mail sent to confirm your order At this point, [redacted] has refunded [redacted] 's orders in the full amount ($272.60) back to his [redacted] The funds should appear back in this account within 5-business days from the date the refunds were issued, which was 3/19/When the refunds were issued, [redacted] was immediately notified via email that refunds had indeed been issued for the orders Proof of these refunds can be referenced by the 'Refund Confirmation' on the following web [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: [redacted] If there are any questions for [redacted] you may contact them at: [redacted] Sincerely, cleverbridge Customer Support

@Revdex.com team: please see attachment ( Revdex.com Case [redacted] Reference [redacted] ) for a response to this complaint Thank you

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ On 5/4/2015, Ananda [redacted] purchased the computer software TuneupMyMac and Duplicate Photos Fixer from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by Ananda [redacted] are delivered to our partner [redacted] and that the TuneupMyMac and Duplicate Photos Fixer product from [redacted] is delivered to Ananda ***Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of Ananda *** When cleverbridge was notified on 5/11/by the Revdex.com of case # [redacted] , we immediately contacted [redacted] to request a refund on behalf of Ananda ***Please note that cleverbridge does not have prior record of any contact by Ananda [redacted] regarding a request for a refund We explained to [redacted] (based on the content of the Revdex.com complaint) on 5/11/15, that Ananda [redacted] requesting a refund of $as s/he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, [redacted] has refunded Ananda ***'s order in the full amount ($59.90) back to his/her American ExpressThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 5/11/When the refund was issued, Ananda [redacted] was immediately notified via email that refund had indeed been issued for the order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] you may contact them at: [redacted] Sincerely, cleverbridge Customer Support

@Revdex.com Team, please see attachment if the following messages do not display properly Thank you On September 19, 2015, Jessica [redacted] purchased the computer software [redacted] Premium program from [redacted] Alliance Corp., with cleverbridge acting as the payment processor (reference number [redacted] )The [redacted] Premium program is set as a 2-year subscription with the most recent renewal was processed by cleverbridge on September 19, (reference number [redacted] ) As the payment processor of [redacted] Alliance Corp., cleverbridge's role is to ensure that the funds submitted by Jessica [redacted] are delivered to our partner [redacted] Alliance Corpand that the [redacted] Premium program is delivered to Jessica ***Once this exchange is carried out, the monies are in possession of [redacted] Alliance Corpand the product is in possession of Jessica *** At this point, cleverbridge has refunded Jessica ***’s subscription renewal order with reference number [redacted] in the full amount of $back to Jessica [redacted] accountThe funds should appear back in this account within 5-business days from the date the refund was issuedWhen the refunds were issued, Jessica [redacted] was immediately notified via email Proof of this refund can be referenced by the ‘Refund Confirmation’ on the following web September 19, renewal order: https://store[redacted] .com/767/p/ [redacted] - [redacted] Hopefully, this has clarified all the events leading up to this complaintWe apologize for our delayed response and hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] Alliance Corpyou may contact them at: Online contact form: https:// [redacted] .com/remote_support E-Mail: support@ [redacted] .net Phone: (888) [redacted] Sincerely, cleverbridge Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to meAfter numerious Emails and a lengthly phone conversation that did not resolve my issue, I will no longer be a customer of Systweak or recommend therm to anyone else There customer service is not a service at all There record keeping is in question, and there email responses are very misleading I give them a BIG "F" for a grade Sincerely, Mark [redacted]

I made the mistake of trying to use this software to protect my mac It is a virus in itself I had a hard time getting it off my computer I had to get Apple folks to help I never got my machine to work right and had to buy another I was going to let sleeping dogs lie but they just tried to bill me $that I did not authorize Stay away from this company if you value your computer

**>Initial Business Response [redacted] On 2/6/[redacted] purchased the computer software [redacted] with cleverbridge acting as the payment processor [redacted] As the payment processor [redacted] cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] product from [redacted] is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] When cleverbridge was notified on 2/7/by the Revdex.com of case [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted] We explained to [redacted] (based on the content of the Revdex.com complaint) on 2/7/14, that [redacted] requesting a refund of [redacted] as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, [redacted] has refunded [redacted] 's order in the full amount [redacted] back to his [redacted] AccountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 2/7/4:PMWhen the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused [redacted] ***Final Consumer Response [redacted] (The consumer indicated he/she ACCEPTED the response from the business.) All I wanted was my money refunded as I truly could not (and DID not) use the software

On November 16, 2015, Steven [redacted] purchased the computer program Malwarebytes Anti-Malware Premium program from Malwarebytes, with cleverbridge acting as the payment processor (reference number [redacted] ) The Malwarebytes Anti-Malware Premium program was for a one-year subscription for PC expiring on November 16, As the payment processor of Malwarebytes, cleverbridge's role is to ensure that the funds submitted by Steven [redacted] are delivered to our partner Malwarebytes and that the Malwarebytes Anti-Malware Premiumprogram from Malwarebytes is delivered to Steven ***Once this exchange is carried out, the monies are in possession of Malwarebytes and the product is in possession of Steven *** TheMalwarebytes Anti-Malware Premium program was delivered to Steven [redacted] through his email steveni***@optonline.net The proof of the delivery can also be accessed through the link below: https://store.malwarebytes.org/342/p/ [redacted] -1Vn5uokgm2A7GD7HmB1N When cleverbridge was notified on February 22, by the Revdex.com of case # 11148890, we had suggested Steven [redacted] to contact the software manufacturer Malwarebytes for assistance in regard to his license key issue The license key that Steven [redacted] received for his Malwarebytes Anti-Malware program is [redacted] The license key is active from the day of purchase to November 16, Malwarebytes suggests their customers to carefully entering the license key in the program by doing the copy and paste technique as it is case-sensitive Any input error would result in an invalid activationInstallation issue can normally be solved by re-installing and activating the license key Steven [redacted] should continue to allow Malwarebytes to further assist if he continues to have license key issueMalwarebytes has various support channels for customers directly on Malwarebytes website at https://www.malwarebytes.org/support/ Steven [redacted] first contacted cleverbridge on February 21, cleverbridge suggested Steven [redacted] to contact Malwarebytes directly should he need a refund on his order Malwarebytes has a 30-day moneyback guarantee on their consumer products and it is listed on the website Steven ***’s order was outside of the 30-day money back guarantee Steven [redacted] responded to email from cleverbridge on thesame day that he would go through [redacted] instead to get a refundThis was before cleverbridge was notified of the Revdex.com of case # Hopefully, this has clarified all the events leading up to this complaintWe apologize for the inconvenience caused in regard to the license key issue related to Steven ***’s order reference number [redacted] Steven [redacted] should allow Malwarebytes to further assist with his license key issue, or to request a refund of his order purchased on November 16, If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Malwarebytes, they may be contacted at: Email: [email protected] Support https://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

@Revdex.com Team: please refer to attachment if the message below does not show up properly Thank you On June 7, 2016, [redacted] purchased the computer software PCKeeper Remote Assistance Monthly Plan from [redacted] ALLIANCE CORP, with [redacted] acting as the payment processor ($69.30, reference number [redacted] ) The PCKeeper Remote Assistance Monthly Plan is set to renew monthly On July 7, the renewal of PCKeeper Remote Assistance Monthly Plan was successfully processed ($49.99, reference number [redacted] )As the payment processor of [redacted] ALLIANCE CORP, [redacted] 's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] ALLIANCE CORP and that the PCKeeper Remote Assistance Monthly Plan product from [redacted] ALLIANCE CORP is delivered to [redacted] ***Once this exchange is carried out, the monies are in possession of [redacted] ALLIANCE CORP and the product is in possession of [redacted] ***When [redacted] was notified on September 26, by the Revdex.com of case # [redacted] , we had already refunded the initial and renewal orders on behalf of [redacted] *** [redacted] contacted [redacted] by email on July 8, and July 23, to request both refunds At this point, [redacted] has refunded [redacted] ***’s both initial and renewal orders in the full amount (separate refunds in the total amount of $119.29) back to her [redacted] card ending in Both the initial and renewal refunds were processed on July 23, When the initial and renewal refunds were issued, [redacted] was immediately notified via email that refunds had indeed been issued for her orderProof of this refund can be referenced by the ‘Refund Confirmation’ on the following web pages: https://store[redacted] .com/767/p/ [redacted] - [redacted] https://store[redacted] .com/767/p/ [redacted] - [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www[redacted] .com/?scope=cuseco If there are any questions for [redacted] ALLIANCE CORP you may contact them at: https:// [redacted] .com/contact support@ [redacted] .net Sincerely, [redacted] Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ On 3/14/15, [redacted] purchased the computer software [redacted] Standard Edition from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Standard Edition product from [redacted] is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] When cleverbridge was notified on 03/16/by the Revdex.com of case # [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to [redacted] (based on the content of the Revdex.com complaint) on 3/17/15, that [redacted] requesting a refund of $as s/he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, [redacted] has refunded [redacted] 's order in the full amount ($29.95) back to his [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/17/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://store[redacted] .com/852/p/ [redacted] - [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco For assistance in removing the software from your computer or any other technical support questions, please contact [redacted] at: Support http:// [redacted] .com/land_support.htm Email: [redacted] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ On 3/14/2015, [redacted] purchased the computer software [redacted] Premium from [redacted] Alliance, with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of [redacted] Alliance, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] Alliance and that the [redacted] Premium product from [redacted] Alliance is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] Alliance and the product is in possession of [redacted] When cleverbridge was notified on 3/14/by the Revdex.com of case # [redacted] , we immediately contacted [redacted] Alliance to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to [redacted] Alliance (based on the content of the Revdex.com complaint) on 3/16/15, that [redacted] requesting a refund of $as s/he was dissatisfied with the software he had purchased At this point, [redacted] Alliance has refunded [redacted] 's order in the full amount ($119.88) back to his [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/16/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://store[redacted] */ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] Alliance you may contact them at: Website: http: [redacted] Email: [redacted] Phone: [redacted] Sincerely, cleverbridge Customer Support