Cleverbridge

Initial Business Response / [redacted] (1000, 5, 2015/03/16) */ On 3/8/2015, [redacted] purchased the computer software [redacted] Gold Support Plan (Year) from The Phone Support, with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of The Phone Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner The Phone Support and that the [redacted] Gold Support Plan (Year) product from The Phone Support is delivered to [redacted] Once this exchange is carried out, the monies are in possession of The Phone Support and the product is in possession of [redacted] When cleverbridge was notified on 3/15/by the Revdex.com of case [redacted] we immediately contacted from The Phone Support to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to The Phone Support (based on the content of the Revdex.com complaint) on 3/16/15, that [redacted] requesting a refund of $as s/he was was dissatisfied with the software he had purchased At this point, The Phone Support has refunded [redacted] 's order in the full amount ($228.00) back to his [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 3/16/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for the order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://www.cleverbridge.comp/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/ [redacted] If there are any questions for The Phone Support you may contact them at: Email: [redacted] Contact Form: http:// [redacted] Sincerely, cleverbridge Customer Support

PC repair software is worthless Buyer beware!

I do not appreciate this company's sneaky tactics I did download a copy of their [redacted] last year, but it slowed my computer down, so I uninstalled it Now a year later, they have used my payment info to charge me for another year's service without my authorization! I have taken the matter up with [redacted] and hope to get a refund of my $ I would not advise doing business with this company

Complaint: [redacted] I am rejecting this response because: It is obvious to me that the "cleverbridge Customer Support" person did not read my complaint and assumed a refund would satisfy me as stated in his/her words here" [redacted] has received a full refund for this order as of October 25, back to her accountProof of this refund can again be referenced by the ‘Refund Confirmation’ on the following web

Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ We cannot verify this complaint with the name, mailing and email addresses providedThe mailing address entered under consumer info is the mailing address for our company, [redacted] , IncThe email address entered has the domain of our business partner's name and it is not a correct one As the payment processor of the software publisher Nero, [redacted] 's role is to ensure that the funds submitted by customer are delivered to our partner Nero and that the software program is delivered to the customerOnce this exchange is carried out, the monies are in possession of Nero and the program software is in possession of customer We ask you to please not use this complaint for file against [redacted] , IncThis complaint seems to be illegitimateWe will be glad to answer any questions you may have Thank you for your consideration and support

Initial Business Response / [redacted] (1000, 5, 2014/07/08) */ On 5/27/2014, [redacted] purchased the computer software RegClean Pro from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the RegClean Pro product from [redacted] is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] When cleverbridge was notified on 7/7/by the Revdex.com of case # [redacted] we immediately contacted [redacted] to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to [redacted] (based on the content of the Revdex.com complaint) on 7/7/2014, that [redacted] requesting a refund of $as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, [redacted] has refunded [redacted] 's order in the full amount ($14.95) back to his PayPalThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 7/8/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] you may contact them at: [redacted] Sincerely, cleverbridge Customer Support

This company sells subscriptions for "Malwarebytes Anti-Malware Premium" services for computersI purchased a one-year subscription for my computerThen at the end of the yearly subscription, they charged my credit card again for the next year without any forewarningThe credit card got approved, and they ran my credit card without my prior approval of the serviceThen instead sent me an email telling me that my credit card was run through for the $service and to expect my credit card bill to be labeled as suchI contacted the company the same day and explained that I did not authorize this purchase; that I would not be using the serviceThey responded that I can cancel this 'subscription' but that the money for the upcoming year would not be refundedHowever, they would not charge me next year (7/28/2017) for the next year's service

Please note that cleverbridge handles e-commerce operations for [redacted] as well as a large number of other software publishersAt this point, cleverbridge has refunded [redacted] renewal order of the [redacted] Anti-Malware Premium in the full amount of $ [redacted] has received a full refund for this order witha reference number [redacted] as of April 11, back to her [redacted] accountProof of this refund can again be referenced by the ‘Refund confirmation’ on the following web https://store.malwarebytes.org/342/p/ [redacted] -7bhTgsrP0b0lnx7Zd6Pm When the refund was issued, [redacted] was immediately notified via email at [redacted] @outlook.com that a refund had indeed been issued for her order If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/? [redacted] If there are any questions for Malwarebytes, they may be contacted at: Email: [redacted] @malwarebytes.org Support http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

On April 10, 2015, [redacted] purchased the computer program [redacted] Anti-Malware Premium program from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] ) This program was set up as a yearly subscription and [redacted] never canceled the automatic subscription renewal The renewal order of her [redacted] Anti-Malware Premium program with a reference number [redacted] was processed on April 10, As the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium program from [redacted] is delivered to [redacted] ***Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] *** Both the original and renewal orders for [redacted] were delivered to [redacted] @outlook.com on April in and When cleverbridge was notified on April 12, by the Revdex.com of case # [redacted] , the [redacted] Anti-Malware Premium renewal order with reference number [redacted] had been refunded completely before we received the Revdex.com case [redacted] had filed a dispute on her subscription renewal order with [redacted] and cleverbridge refunded it as a courtesy At this point, cleverbridge has refunded [redacted] ***’s renewal order of the [redacted] Anti-Malware Premium in the full amount of $back to her [redacted] accountWhen the refund was issued, [redacted] was immediately notified via email that a refund had indeed been issued for her order Proof of this refund can be referenced by the ‘Refund confirmation’ on the following web Order reference number [redacted] : https://store[redacted] .org/342/p/ [redacted] -7bhTgsrP0b0lnx7Zd6Pm Hopefully, this has clarified all the events leading up to this complaintWe hope that the issued refund remedies any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com [redacted] If there are any questions for [redacted] , they may be contacted at: Email: [redacted] t@ [redacted] .org Support http://www[redacted] .org/support/ Sincerely, cleverbridge Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Silver [redacted]

On November 16, 2014, [redacted] purchased the computer software Tuneup MyMac from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the yearly subscription of TuneUpMyMac program from [redacted] is delivered to [redacted] via email [redacted] Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] .When cleverbridge was notified on November 17, by the Revdex.com of case # [redacted] we immediately canceled the unpaid subscription renewal (reference numbe [redacted] as requested by Richard Loucks for an unwanted renewal reasonPlease note that cleverbridge did not have prior record of any contact by [redacted] regarding a request for refund and/or cancellation We have canceled the yearly subscription of the TuneUpMyMac service for [redacted] and there will be no further billingsAn email confirming the cancellation of the subscription was sent to [email protected] on November 19, 2015.Hopefully, this has clarified all the events leading up to this complaintWe also hope that the subscription renewal cancellation remedies any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below:http://www.cleverbridge.com/?scope=cusecoIf there are any questions for [redacted] you may contact them at:Email: [redacted] Support URL : http://support.systweak.com/kayako/index.php?/Core/Default/IndexSincerely,clever...⇄ Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ On 9/10/2014, [redacted] purchased the computer service Anytech365 - Platinum from Perlego Holdings, with cleverbridge acting as the payment processor (reference number XXXXXXXX). As the payment processor of Perlego Holdings,... cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Perlego Holdings and that the Anytech365 - Platinum service from Perlego Holdings is delivered to [redacted] . Once this exchange is carried out, the monies are in possession of Perlego Holdings and the product is in possession of [redacted] . When cleverbridge was notified on 9/25/2014 by the RevDex.com of case # XXXXXXXX, the order had already been completely refunded. At this point, Perlego Holdings has refunded [redacted] ' order in the full amount ($169.99) back to her ***. The funds should appear back in this account within 5-7 business days from the date the refund was issued, which was 9/24/2014. When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for her order. Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://mysecuritycenter.cleverbridge.com/522/p/ [redacted] Hopefully, this has clarified all the events leading up to this complaint. We also hope that the issued refund remedies any inconvenience this ordeal may have caused. If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Perlego Holdings you may contact them at: [redacted] @mysecuritycenter.com Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ On June 9, 2015, Kristina [redacted] purchased the computer software PCKeeper Live from KROMTECH ALLIANCE CORP, with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of KROMTECH ALLIANCE CORP, cleverbridge's role is to ensure that the funds submitted by Kristina [redacted] are delivered to our partner KROMTECH ALLIANCE CORP and that the PCkeeper Live product from KROMTECH ALLIANCE CORP is delivered to Kristina [redacted] Once this exchange is carried out, the monies are in possession of KROMTECH ALLIANCE CORP and the product is in possession of Kristina [redacted] When cleverbridge was notified on June by the Revdex.com of case # [redacted] we immediately contacted KROMTECH ALLIANCE CORP to request a refund on behalf of Kristina [redacted] Please note that cleverbridge had suggested Kristina [redacted] to contact KROMTECH ALLIANCE CORP directly regarding her request for a refund prior to receiving a the Revdex.com complaint We explained to KROMTECH ALLIANCE CORP (based on the content of the Revdex.com complaint) on June 12, 2015, that Kristina [redacted] requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased At this point, KROMTECH ALLIANCE CORP has refunded Kristina [redacted] 's order in the full amount ($106.92) back to her PayPal accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was June 16, When the refund was issued, Kristina [redacted] was immediately notified via email that refund had indeed been issued for his order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://store.mackeeper.com/767/p/75733052-du07h0tU10f674lgOKq Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for KROMTECH ALLIANCE CORP you may contact them at: Email: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ On May 19, [redacted] purchased the computer software service from K9Tools, with cleverbridge acting as the payment processor (reference number XXXXXXXX) As the payment processor of K9Tools, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner K9Tools and that the K9Tools service product from K9Tools is delivered to [redacted] Once this exchange is carried out, the monies are in possession of K9Tools and the product is in possession of [redacted] When cleverbridge was notified on June 3, by the Revdex.com of case # XXXXXXXX, we had already refunded [redacted] 's per her request on May 21, There was no other contact from [redacted] before and after May 21, We made an effort to let K9Tools know that [redacted] was dissatisfied with the software service and experience she had We apologize for the experience of [redacted] and we also suggest that [redacted] to contact K9Tools directly for any feedback regarding her experience with her software service If there are any further questions or concerns, please contact us through the link below: https://support.cleverbridge.com/hc/ If there are any questions for K9Tools, please contact them at: Email: [redacted] @k9tools.com Contact Form: http://support.k9tools.com/Tickets/Submit Sincerely, cleverbridge Customer Support

I have talked to these people about Nero that I bought ,but would not workCleverbridge, Incare the people who bill your credit card and they refuse to reinburse me and said that they have to get the OK from NeroIf they are a collection agent for Nero, then it is up to them to credit my credit card Stay away form Cleverbridge, Inc,they will just scam you and hide

@Revdex.com Team: please see attachment if the following message does not show properly Thank youPlease note that the software manufacturer is [redacted] SecurityAs previously explained, cleverbridge handles e-commerce operations for [redacted] Security along with a number of other software manufacturers.As the e-commerce partner for [redacted] Security, we do not possess any technical knowledge or specific product information on the product that has been purchased[redacted] contacted the technical support team of [redacted] Security directly regarding her purchased [redacted] Global Security programcleverbridge is not associated with the technical team that provided assistance to [redacted] Please consult again the ‘No Warranty’ and ‘Limitation of Liability’ policies of the Terms and Conditions that were agreed upon when this order was submittedThese specific policies, outlined below, state that cleverbridge does not offer any warranty on products purchased through the store and that in no event shall cleverbridge be liableNo Warranty.The Provider might offer certain warranties for their (or some of their) Products, but cleverbridge does not offer any warranty on Products purchased through the StoreCLEVERBRIDGE MAKES NO WARRANTIES AND DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SYSTEM INTEGRATION, QUIET ENJOYMENT, AND ACCURACYLimitation of Liability.IN NO EVENT SHALL CLEVERBRIDGE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT FORESEEABLE, EVEN IF CLEVERBRIDGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING ANY LOSS OF REVENUE, LOSS OF CUSTOMERS, LOSS OF GOODWILL, OR LOSS OF PROFITS, ARISING OUT OF OR IN RELATION TO THESE TERMS, WHETHER ARISING UNDER CONTRACT, TORT OR ANY OTHER LEGAL OR EQUITABLE THEORYIN NO EVENT SHALL CLEVERBRIDGE'S TOTAL, CUMULATIVE LIABILITY HEREUNDER EXCEED THE PURCHASE PRICE FOR THE SPECIFIC PRODUCTS GIVING RISE TO THE CLAIMMULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMITTHIS LIMITATION OF LIABILITY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY EXCLUSIVE REMEDY HEREINAgain, by simply handling the online payment processing for [redacted] Security, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] Security and when necessary, those funds be returned to [redacted] when a refund is requested In this case, cleverbridge refunded the full amount of [redacted] ’s purchase as a courtesy[redacted] has to contact the software manufacturer [redacted] Security for any further inquiries or any claimed consequences of the Global [redacted] Security program.Online contact form for [redacted] Security: http://www[redacted] .com/support/faqs_homeusers.htm More information about [redacted] Security company can be found on: http://www[redacted] .com/usa/company-profile/?track=The legal notice of [redacted] Security company can be retrieved on:http://www[redacted] .com/usa/homeusers/media/legal-notice/?track=Sincerely, cleverbridge Customer Support

Please note that cleverbridge handles e-commerce operations for [redacted] as well as a large number of other software publishersAt this point, cleverbridge has refunded [redacted] renewal order of the [redacted] Anti-Malware Premium in the full amount of $ [redacted] has received a full refund for this order with a reference number [redacted] as of April 11, back to her [redacted] accountProof of this refund can again be referenced by the ‘Refund confirmation’ on the following web https://store.malwarebytes.org/342/p/ [redacted] -7bhTgsrP0b0lnx7Zd6Pm When the refund was issued, [redacted] was immediately notified via email at [redacted] @outlook.com that a refund had indeed been issued for her order If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/? [redacted] If there are any questions for Malwarebytes, they may be contacted at: Email: [redacted] @malwarebytes.org Support http://www.malwarebytes.org/support/ Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/08/12) */ On 8/11/2014, [redacted] purchased the computer software TuneupMyMac from Systweak, with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of Systweak, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Systweak and that the TuneupMyMac product from Systweak is delivered to [redacted] Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of [redacted] At this point, Systweak has refunded [redacted] ' order in the full amount ($39.95) back to her PayPal accountThe funds should appear back in this account within 3-business days from the date the refund was issued, which was 8/12/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://systweak.cleverbridge.comp/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Systweak you may contact them at: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/08/28) */ On 8/14/2014, [redacted] purchased the computer software Tuneup Pro from Systweak, with cleverbridge acting as the payment processor (reference number [redacted] ) As the payment processor of Systweak, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner Systweak and that the Tuneup Pro product from Systweak is delivered to [redacted] Once this exchange is carried out, the monies are in possession of Systweak and the product is in possession of [redacted] When cleverbridge was notified on 8/27/by the Revdex.com of case # [redacted] we immediately contacted Systweak to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to Systweak (based on the content of the Revdex.com complaint) on 8/28/2014, that [redacted] requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, Systweak has refunded [redacted] 's order in the full amount ($29.95) back to her [redacted] accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was 8/28/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for her order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://systweak.cleverbridge.com/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for Systweak you may contact them at: [email protected] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ On 9/6/2014, [redacted] purchased the computer software Advanced System Protector and Tuneup Pro from [redacted] , with cleverbridge acting as the payment processor (reference number XXXXXXXX, XXXXXXXX)Then on 9/9/2014, [redacted] purchased the technical support package TPS Platinum Support Plan (years) from [redacted] /The Phone Support, with cleverbridge acting as the payment processor (reference number XXXXXXXX) As the payment processor of [redacted] /The Phone Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] /The Phone Support and that the software and service product from [redacted] /The Phone Support is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] /The Phone Support and the product is in possession of [redacted] When cleverbridge was notified on 9/16/by the Revdex.com of case #XXXXXXXX, we immediately contacted [redacted] /The Phone Support to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to [redacted] /The Phone Support (based on the content of the Revdex.com complaint) on 9/16/2014, that [redacted] requesting a refund as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased At this point, [redacted] /The Phone Support has partially refunded [redacted] 's order in the amount ($260.00) back to her [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 12/19/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order [redacted] /The Phone Support is also attempting to contact [redacted] directly to assist Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://www.cleverbridge.comp/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] /The Phone Support you may contact them at: [redacted] Sincerely, cleverbridge Customer Support