Cleverbridge

On April 2, 2015, [redacted] purchased the computer program [redacted] Premium program from [redacted] , with cleverbridge acting as the payment processor (reference number [redacted] )This was a subscription-based software with annual renewals The subscription renewed on April 2, (reference number [redacted] ) There was no previous records of [redacted] cancelling the subscription prior to the renewalAs the payment processor of [redacted] , cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] and that the [redacted] Anti-Malware Premium program from [redacted] is delivered to [redacted] ***Once this exchange is carried out, the monies are in possession of [redacted] and the product is in possession of [redacted] ***When cleverbridge was notified on April 4, by the Revdex.com of case # [redacted] , we had already refunded the original and renewal orders for [redacted] in the full amount of $ [redacted] for each of the orders back to her [redacted] accountBoth refunds were processed on April 2, The funds should appear back in [redacted] ***’s account within 5-business days from the date the refund was issued, which was April 2, When each of the refunds was issued, [redacted] was immediately notified via email that refund had indeed been issued for his orderProof of these two separate refunds can be referenced by the ‘Refund confirmation’ on the following web https://store[redacted] .org [redacted] https://store[redacted] .org/342/p/ [redacted] - [redacted] A separate subscription cancellation notification email was sent out to [redacted] to simply indicate that the subscription to the [redacted] Anti-Malware Premium license has been canceled The two refund confirmations confirm on the two refunds being processed Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refunds remedy any inconvenience this ordeal may have causedIf there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/ [redacted] If there are any questions for [redacted] , they may be contacted at: Email: [redacted] Support http://www[redacted] Sincerely, cleverbridge Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jacqueline [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148890, and find that this resolution is satisfactory to me Sincerely, Steven ***

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ On 9/22/2015, [redacted] purchased the computer software Disk Drill PRO from CleverFiles, with cleverbridge acting as the payment processor (reference number XXXXXXXX) As the payment processor of CleverFiles, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner CleverFiles and that the Disk Drill PRO product from CleverFiles is delivered to [redacted] Once this exchange is carried out, the monies are in possession of CleverFiles and the product is in possession of [redacted] When cleverbridge was notified on 9/29/by the Revdex.com of case [redacted] we immediately contacted CleverFiles to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to CleverFiles (based on the content of the Revdex.com complaint) on 9/29/15, that [redacted] requesting a refund of $as he was unable to receive sufficient technical support and was dissatisfied with the software he had purchased At this point, CleverFiles has approved the refund for [redacted] and his order has been reimbursed in the full amount ($89.00) back to his VisaPlease note that [redacted] did not wait till the refund was issued even though it was approved, and requested a chargebackThe funds should appear back in this account within 5-business days from the date the chargeback was issued, which was 10/6/ Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for CleverFiles you may contact them at: ***@cleverfiles.com www.cleverfiles.com Sincerely, cleverbridge Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is what I was asking for thanks so much To whom it may concern I still have email communications back and forth asking for refund from Disk Drill PRO with the same response over and over

Initial Business Response / [redacted] (1000, 5, 2014/12/19) */ On 9/6/2014, [redacted] purchased the computer software Advanced System Protector and Tuneup Pro from [redacted] , with cleverbridge acting as the payment processor (reference number XXXXXXXX, XXXXXXXX)Then on 9/9/2014, *** [redacted] purchased the technical support package TPS Platinum Support Plan (years) from [redacted] /The Phone Support, with cleverbridge acting as the payment processor (reference number XXXXXXXX) As the payment processor of [redacted] /The Phone Support, cleverbridge's role is to ensure that the funds submitted by [redacted] are delivered to our partner [redacted] /The Phone Support and that the software and service product from [redacted] /The Phone Support is delivered to [redacted] Once this exchange is carried out, the monies are in possession of [redacted] /The Phone Support and the product is in possession of [redacted] When cleverbridge was notified on 9/16/by the Revdex.com of case #XXXXXXXX, we immediately contacted [redacted] /The Phone Support to request a refund on behalf of [redacted] Please note that cleverbridge does not have prior record of any contact by [redacted] regarding a request for a refund We explained to [redacted] /The Phone Support (based on the content of the Revdex.com complaint) on 9/16/2014, that [redacted] requesting a refund as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased At this point, [redacted] /The Phone Support has partially refunded [redacted] 's order in the amount ($260.00) back to her [redacted] The funds should appear back in this account within 5-business days from the date the refund was issued, which was 12/19/When the refund was issued, [redacted] was immediately notified via email that refund had indeed been issued for his order [redacted] /The Phone Support is also attempting to contact [redacted] directly to assist Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://www.cleverbridge.comp/ [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] /The Phone Support you may contact them at: [redacted] Sincerely, cleverbridge Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ On June 9, 2015, Kristina [redacted] purchased the computer software PCKeeper Live from KROMTECH ALLIANCE CORP, with cleverbridge acting as the payment processor (reference number [redacted] As the payment processor of KROMTECH ALLIANCE CORP, cleverbridge's role is to ensure that the funds submitted by Kristina [redacted] are delivered to our partner KROMTECH ALLIANCE CORP and that the PCkeeper Live product from KROMTECH ALLIANCE CORP is delivered to Kristina [redacted] Once this exchange is carried out, the monies are in possession of KROMTECH ALLIANCE CORP and the product is in possession of Kristina [redacted] When cleverbridge was notified on June by the Revdex.com of case # [redacted] we immediately contacted KROMTECH ALLIANCE CORP to request a refund on behalf of Kristina [redacted] Please note that cleverbridge had suggested Kristina [redacted] to contact KROMTECH ALLIANCE CORP directly regarding her request for a refund prior to receiving a the Revdex.com complaint We explained to KROMTECH ALLIANCE CORP (based on the content of the Revdex.com complaint) on June 12, 2015, that Kristina [redacted] requesting a refund of $as she was unable to receive sufficient technical support and was dissatisfied with the software she had purchased At this point, KROMTECH ALLIANCE CORP has refunded Kristina [redacted] 's order in the full amount ($106.92) back to her PayPal accountThe funds should appear back in this account within 5-business days from the date the refund was issued, which was June 16, When the refund was issued, Kristina [redacted] was immediately notified via email that refund had indeed been issued for his order Proof of this refund can be referenced by the 'Refund Confirmation' on the following web https://store.mackeeper.com/767/p/75733052-du07h0tU10f674lgOKq Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for KROMTECH ALLIANCE CORP you may contact them at: Email: [email protected] Sincerely, cleverbridge Customer Support

@Revdex.com Team, please see attachment if the following messages do not appear properly Thank youOn November 24, 2016, Kristijonas [redacted] purchased the computer software [redacted] Premium 12-Month Plan program from [redacted] Alliance Corp., with cleverbridge acting as the payment processor (reference number [redacted] )The [redacted] Premium 12-Month Plan program was set up as a yearly subscription and a service cancellation was possible cleverbridge processed the subscription renewal of [redacted] Premium 12-Month Plan program for Kristijonas [redacted] on November 24, (reference number [redacted] ) As the payment processor of [redacted] Alliance Corp., cleverbridge's role is to ensure that the funds submitted by Kristijonas [redacted] are delivered to our partner [redacted] Alliance Corpand that the [redacted] Premium 12-Month Plan program from [redacted] Alliance Corpis delivered to Kristijonas [redacted] Once this exchange is carried out, the monies are in possession of [redacted] Alliance Corpand the product is in possession of Kristijonas [redacted] When cleverbridge was notified on November 27, by the Revdex.com of case # [redacted] , the renewal order for Kristijonas [redacted] was immediately refunded Kristijonas [redacted] contacted cleverbridge by email on November 25, to inquire about the charge and to request a refund cleverbridge asked Kristijonas [redacted] to confirm email address used for [redacted] Premium 12-Month Plan program purchase and never received his response At this point, cleverbridge has processed Kristijonas [redacted] ’ renewal order in the full amount of $ The credit is posted back to Kristijonas [redacted] ’ PayPal accountThe funds should appear back in this account within 5-business days from the date the refunds were issuedWhen the refund was issued, Kristijonas [redacted] was immediately notified via email on file at [redacted] @yahoo.com Proof of this refund can be referenced on the following web https://store[redacted] .com/767/p/ [redacted] - [redacted] Hopefully, this has clarified all the events leading up to this complaintWe also hope that the issued refund remedies any inconvenience this ordeal may have caused If there are any further questions or concerns, please contact us through one of our contact methods listed on the website below: http://www.cleverbridge.com/?scope=cuseco If there are any questions for [redacted] Alliance Corpyou may contact them at: Support https:// [redacted] .com/remote_support E-Mail: support@ [redacted] .net Phone: (888) [redacted] Sincerely, cleverbridge Customer Support

This company is totally fraudulentIt has been making charges on my banking account without my permissionThey charged my account $back in October of I had those charges reversed and refunded due to them being a fraudulent charge from this companyI then got charged $again in November after receiving a new card from my bank from the last fraudulent charges this company did with my debit cardWhen I called and spoke to somebody from this company they cannot give me any specifics on what company employed them to charge my debit card a monthly fee of $This company can't even find an account listed in my name yet they continue to get a hold of my banking debit card informationThis company is a fraudulent company and should be under investigation for it's actions