ClickFreeScore.com

It is our understanding that the main topic of Mr. [redacted]' complaint is that he had trouble navigating our customer portal.  He could have, and should have called our customer service department, who would have been happy to help him (the toll free number is listed prominently on our site, and...

in the email we sent him). Our portal is user-friendly and very easy to navigate. In fact, this is the first time we have had someone complain about it.  As a courtesy we have refunded him.Since Mr. [redacted] did not attempt to contact us concerning his trouble with our portal before he complained to the Revdex.com, we believe this is an invalid complaint and respectfully asked that it be removed as invalid.

Ms. [redacted] signed up for our 7 day trial on December 7th.  She was billed after 8 days, on December 15th.  Her first call to us was on December 15.  She was immediately canceled, thus stopping any future billing, however access to the account was still available.  Ms. [redacted] is...

not due a refund, but since she seems confused about our service, we have refunded her account (doing this has now turned off her service). Please allow 7-10 days for the refund to process.

Ms. [redacted] signed up on 11/12/17 at 4:50pm for a 7-day trial. On that same day, at 5:26pm, Ms. [redacted] called our toll free number but did not speak to a customer service agent.  Our system noted that, and a customer service agent attempted to call her back that same day at 5:48pm, however reached...

her voicemail.  Other than this single attempt within 1 hour of her sign-up, we have no record of Ms. [redacted] calling our toll free customer-service number, the direct customer service numbers listed on the Revdex.com review page where she filed her complaint. . Other people who signed up for our program during this period were able to reach us without incident or complaint. Ms. [redacted] had 7 days to try to return our call, but instead she asked the Revdex.com to cancel her account for her. Of course, Ms. [redacted]’s account was canceled prior to the end of the trial and was never charged any monthly fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] signed up on May 11, 2017 and did agree to the recurring charges.  The first charge was on May 23rd after the 7 day trial had ended.  When [redacted] called on 9/8/2017 we refunded him 2 of the 3 charges.  To satisfy [redacted]’s desired resolution, we have refunded...

the third charge from May 23rd as well.  Please allow 7 to 10 days to process.

Using all the information provided on the complaint, we cannot find an account for this customer. Neither the name, address, email nor phone number provided in the complaint is in our system. We called the number provided in the complaint in an effort to resolve the issue. The person who answered...

never heard of our company and denied filing a complaint with the Revdex.com. Based on the above, we do not believe the information provided to the Revdex.com is correct, and if it is, the person is not our customer. We believe this complaint is not valid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12501206, and find that this resolution is satisfactory to me.
Sincerely,
Kaylee [redacted]

This is complaint is invalid an should be removed for the following reasons.1. Mr. [redacted] signed up for our program on 10/25/2017 providing the same North Carolina address, phone number and email address he uses on his Revdex.com complaint.  2. He agreed to the terms and authorized the billing.  3....

Our service is only intended for customers in the US. It is not applicable to people overseas. One cannot sign up for our program with an overseas address. If Mr. [redacted] is overseas, he should not have signed up for our program with a US address. And if he had given an overseas address, he would not have been able to sign up.4. Mr. [redacted] is not saying he could not call us, he is saying he prefers not to. Although he says he prefers not to call customer service numbers in the US from overseas because "I get on hold and loss my calling credits," he clearly did not attempt to call us, since our toll free number will not accept calls from overseas at all.5. Mr. [redacted] is claiming we have no email address. Our email address is readily available, and even included on the Revdex.com page on which Mr. [redacted] made his complaint. The Revdex.com itself displays our email address.6. As he admits, he signed up for our program, gave a US. address, and willingly accepted the terms of the program. He made no attempt to cancel although he had the opportunity to do so.As a courtesy to the customer, we have issued the requested refund, since if he is overseas he certainty cannot us our service (please allow 7-10 days to process). But we respectfully ask that the complaint be removed as invalid.

We have no record of [redacted] cancelling during her trial period.  We do  have a record of her calling us on May 29th, at which time she was immediately canceled.  . We have  now refunded her as well, per her request. Please allow 7-10 business days for the refund to process.

The customer has been cancelled and will not be billed any further for the services.

The payment details are clear and conspicuous on our home page as well as on the payment page.  We state clearly the date the trial ends, the monthly amount after the trial and the toll free number to call to cancel.  This is not in small print.  Mr. [redacted] called on 11/25/17...

requesting 3 refunds.  We refunded him as requested at that time.   It is our understanding that he is now requesting a refund of the fourth charge. As a courtesy we will refund that charge as well. Please allow 7-10 days for the refund to process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] signed up for our services in October 2016, which she is not disputing.  On October 27, 2016 she called and was immediately cancelled.  She has not received any new charges since that time.   Our call notes indicate that she called on May 5, 2017 and again on June 2,...

2017 requesting a refund.  Our terms and conditions states that a customer can cancel at any time, however we do not offer prorated refunds.  While that is our policy, a courtesy refund was issued for both the $29.95 charge as well as the $1.00.

On June 2nd, [redacted] called our company requesting to be canceled and refunded.   Mr. [redacted] was immediately canceled and refunded on that day.  That same day, [redacted] made his complaint to the Revdex.com, which was received by us on June 5th.   Because we fulfilled [redacted]...

[redacted]’s desired settlement in advance of him filing his complaint and our receiving the complaint, we believe the complaint is invalid and should be removed.

Complaint: [redacted]
I am rejecting this response because: I was not issued a refund when I called. I called the day I started my trial and they told me it was cancelled when it really wasnt. You took money from my account a week later when it should have been cancelled. I called again and talk to a man who told me there I had not called and cancelled. (Which I did). He told me he could cancel it, but I would not receive a refund. I did not receive an email about a refund until this morning (4/2/2018). Which was after I filed a complaint on this website. I reject your message because your company likes to take peoples money with no remorse. You only refunded me because you don't want bad reviews on your company. I appreciate you sending a refund, but I still dont agree with your business techniques. Thank you
Sincerely,
[redacted]

The phone number that appears on our website and all the emails sent to the customer, has been the same number since inception, and has worked, and continues to work.  We don’t know why the customer stated the number was disconnected or no longer in service.  Having said that, we have...

canceled the customer and issued a refund.

Our records indicate that Ms. [redacted] signed up on 3/3/2018.  The address and phone number provided match the information on the Revdex.com complaint.When she provided her 16 digit credit card and cvv number for payment, it too matched the address on file with the credit card company.In order to...

complete the signup process, Ms. [redacted] was required to authenticate her identity through a third party verification system.  She passed authentication.After signing up, Ms. [redacted] accessed the portal to retrieve her reports and scores.On 3/15/2018 Ms. [redacted] called requesting to be canceled and refunded.  She was both canceled and refunded that day.Because we fulfilled Ms. [redacted]’s request the day she called us, and before we received the Revdex.com complaint, we ask that this complaint be made invalid.

Ms. [redacted] signed up on 3/11/2017.  The name, address, phone on file match the address used in the complaint.   The credit card  she used passed the AVS check with the address on file.  The customer passed the third party identify check required to access  her credit...

file.  After signing up she logged into the system  using the user name and password created at signup.  While she did signup and use the service, in order to close this compliant, we have issued a refunded all charges to her account as she has requested. Please allow 7-10 days to process.

Mr. [redacted] signed up for the program on 6/15/2017. At that time he provided his 16-digit credit card number and his card’s cvv code. He provided a name and address that matches what he has on his Revdex.com complaint. He also passed Level-3 verification, which is independently administered by the credit...

bureaus and is designed to verify that a person is who they say they are.Ms. [redacted] contacted us by phone on 1/3/2018, day before we received this complaint, regarding charges made from June through October.   On that day he requested a cancellation and refund.  He was canceled that day, and he has been refunded in full.Mr. [redacted] was charge for five months (June through October).  The total monthly fees totaled $149.75, of which $149.75 has been refunded.Now Mr. [redacted] is claiming he has been charged for 12 months.  This is not correct.  He signed up in June.  Was successfully charged June, July, Aug, Sept and October.   He has been refunded for all five months.Based on the fact that we have refunded all the monthly charges, we ask that this complaint be closed.Thank you.