Client Services Inc

March 23, RE: Complaint # *** (*** ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering defaulted account
balances. CSI has one account for Ms*** in our office at this timeCSI appreciates Ms*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Ms***’s claims regarding CSI being a scam. CSI would like to assure Ms*** that CSI is a reputable company who was hired to assist Ms*** in resolving her account. CSI sent Ms*** a settlement offer letter on February 29, 2016. Ms*** contacted CSI on March 19, and paid the settlement amount. Ms***’s account is now considered settled in full; a letter stating this has been sent to Ms***. If Ms*** would like a refund for her payment, she would need to contact CSI as soon as possible at 1-***CSI apologizes for any inconvenience this has caused Ms***. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if CSI can be of any further assistance

Initial Business Response /* (1000, 5, 2015/05/29) */
Via Online Submission
May 29,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***Client Services, Inc(CSI) is a financial
services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received a collection account for Ms*** on May 18, A collection letter was sent to Ms*** informing her of this account on May 19,
CSI appreciates Ms*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI we take all complaints very seriously
CSI made one call on Ms***'s account and sent one letterCSI never made contact with Ms***Ms***'s account is now in a hold status and her number ending in *** has been added to our internal 'do not call' listMs*** should contact her original creditor at XXX-XXX-XXXX to inquire about any online payments
Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have read Client Services, Inc(CSI) response to Revdex.com's inquiryHowever, is it or is it not CSIs responsibility to make sure that the company they are representing is providing the correct information before they start sending threatening written correspondence to consumersWhat does "hold status" mean when the account was paid in full over two months agoAs for contacting the original creditor - done! Please see *** *** *** (EMA) response below:
Hello Mrs***,
I apologize for this inconvenienceI have posted your payment of and there has been no credit bureau reportingAgain, I apologize for this oversightPlease contact me directly if you have any additional questions or concerns
*** *** Customer Service Supervisor Emergency Medicine Associates, P.A., P.C
*** x *** F *** mailto:***@EMAonline.com
XXXXX *** *** Suite *** Germantown, MD XXXXX
However, yet again what does "hold status" mean? CSI needs to contact the original creditor in order to take me out of their (CSI) systemIn researching this company with the Consumer Financial Protection Bureau complaint database, there have been more than a few complaints against CSI relating to their communication tacticsThat said, I really do not want any further calls or written correspondence from them - on purpose or accidentalPlease ask CSI to confirm with the original creditor *** that the bill was paid over two months ago and take me out of "hold status" and off their list
Thank you
*** ***
Final Business Response /* (4000, 9, 2015/06/08) */
Mrs***,
As an update to your additional concerns, your account was canceled from CSI on June 2, and returned to the original creditor

Initial Business Response /* (1000, 5, 2015/10/15) */
Via Online Submission
October 15,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***Client Services, Inc(CSI) is a
financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received a collection account with Ms***'s information on June 13,
CSI appreciates Ms*** taking the time to make the company aware of the situation regarding calls to her place of employmentCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Mr***'s claims
A CSI representative called the telephone number (ending in ***) for Ms***'s place of employment on October 12, Ms*** stated that she could not receive personal calls at work during this callThe number for Ms***'s place of employment was invalidated and placed on CSI's internal "do not call" list
CSI apologizes for any inconvenience this has caused Ms***Thank you for giving CSI the opportunity to investigate this issuePlease let CSI know if it can be of further assistance
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I do appreciate the apology, I would like them to address their employee for not allowing me to hang up the first time I told her I could not talk at workShe coined to rudely insist that I take down not one but two numbers and the again insisted that I supply her with an additional phone numberI had to tell her two more times that I could not talk at workThis entire call was in the ear shot of three of my coworkersThis is not acceptableI would like assurance that this obvious attempt to humiliate a person at work is not accepted procedure with your companyIf it is not, I would like this employee reprimanded

Via Online Submission May 4, RE: Complaint # *** (*** ***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** *** ***. Client Services, Inc(CSI) is a financial services provider which represents clients
in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI’s collection actions are limited to telephone calls and written correspondenceCSI appreciates Ms*** *** taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken seriouslyAlthough CSI is anxious to resolve Ms*** ***’s complaint to her satisfaction, CSI is unable to locate an account matching the information she has provided. CSI has added the number ending in *** that Ms*** *** provided in the complaint to CSI’s internal ‘do not call’ list. CSI sincerely apologizes for any inconvenience this has caused Ms. *** ***. Sincerely, *** *** Compliance Specialist Client Services, Inc

6/14/16RE: Complaint # *** (***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***.Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balances
CSI received a collection account for Ms*** on January 24, Please be aware, CSI does not purchase delinquent debt or file litigation against consumersCSI’s collection efforts are limited to telephone calls and written correspondence. CSI sincerely apologizes for any inconvenience this has Ms***CSI appreciates Ms*** taking the time to make us aware of the situation regarding her claim that her account should be settledCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Ms***’ claims. Ms*** was mailed a settlement offer letter on March 4, In this letter Ms*** was offered a settlement for $that expired in twenty (20) days. CSI received payments from Ms*** on March 17, ($300) and on March 31, ($324). Please note due to CSI not receiving the full settlement amount of $within the allowed twenty days (March 24, 2014), the settlement offer was then void. Ms***’ payments were credited towards her account balanceCSI made numerous attempts to contact Ms*** after her $payment, but no contact occurred. Ms***’ account was recalled by her original creditor on July 24, 2014.Due to the confusion Ms*** incurred, CSI and her original creditor have updated her account to reflect as settled in full. Ms*** should contact her original creditor at *** if she has further questions as her account is no longer placed at CSI.Please let us know if I can be of any further assistance*** ***Compliance SpecialistClient Services, Inc

Via Online Submission January 20, RE: Complaint # *** (***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***. Client Services, Inc(CSI) is a financial services provider which represents
clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI’s collection actions are limited to telephone calls and written correspondence CSI appreciates Mr*** taking the time to make the company aware of the situation regarding receiving calls for someone other than him. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken seriously At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI’s control. Although CSI is anxious to resolve Mr***’s complaint to his satisfaction, CSI is unable to locate any calls made to Mr*** at the number he provided (***). CSI has added this number to CSI’s internal ‘do no call’ list out of an abundance of cautionIf Mr*** would like to add any others to CSI’s ‘do not call’ list, he should call CSI at *** and request to speak to the Consumer Advocacy Department CSI sincerely apologizes for any inconvenience this has caused Mr***

October 3, RE: Complaint # *** (***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering
delinquent account balancesCSI received a collection account for Ms*** on February 13, Please be aware, CSI does not purchase delinquent debt or file litigation against consumersCSI’s collection efforts are limited to telephone calls and written correspondence CSI sincerely apologizes for any inconvenience this has caused Ms***CSI appreciates Ms*** taking the time to make us aware of the situation regarding her claimCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Ms***’s complaint regarding her claims that a CSI representative was unprofessionalIf CSI determines that the representatives did not follow CSI’s strict guidelines of professionalism, the representatives will be counseled, retrained, and/or receive disciplinary action, in accordance with CSI’s policies and proceduresMs*** set up a payment arrangement with CSI on July 19, 2016; the first check came back to CSI as “Unable to Locate Account” and the remaining checks were deletedMs***’s account was recalled from CSI on August 8, 2016. If Ms*** has any further questions regarding her account she should contact her original creditor at ***Please let me know if I can be of any further assistance*** *** Compliance Specialist Client Services, Inc

August 30, RE: Complaint # *** (***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering defaulted
account balances. CSI has no accounts associated with Mr***’s name or phone number CSI appreciates Mr*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Mr***’s claims regarding receiving mail about a collection account. It appears that CSI mailed a letter to Mr***’s address on June 24, 2016. At times, addresses that are associated with an account are incorrect due to circumstances out of CSI’s control. It is CSI’s policy and practice to remove and invalidate these addresses immediately once it is learned that they are not correct. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if I can be of any further assistance*** *** Compliance Specialist Client Services, Inc

Via Online SubmissionMarch 20, 2017RE: Complaint # *** Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***.Client Services, Inc(CSI) is a financial services provider which represents clients in recoveringdefaulted account
balances. CSI received an account for Ms*** on January 26, 2017. CSI appreciates Ms*** taking the time to make the company aware of the situation regarding her dispute with her original creditorCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Ms***’s claims.CSI never attempted to contact Ms*** via telephone. CSI received an email from Ms*** requesting that CSI no longer contact her. CSI has not attempted to contact her since. Ms*** is currently in a dispute status. If Ms*** would like to contact her original creditor, she should call ***. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if I can be of any further assistance. Sincerely,*** ***Compliance Specialist Client Services, Inc

Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** *** ***Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI has had several collection accounts with Ms***’s
information in our office. The first account (ending in ***) CSI received on May 30, and the second account (ending in ***) on September 7, Please be aware, CSI does not purchase delinquent debt or file litigation against consumersCSI’s collection efforts are limited to telephone calls and written correspondence CSI sincerely apologizes for any inconvenience this has caused Ms***CSI appreciates Ms*** taking the time to make us aware of the situation regarding her fraud claim. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Ms***’s claimsUpon review it was learned that Ms*** sent CSI correspondence that was received on July 31, claiming fraud. The account ending in *** was recalled from CSI on August 2, as “cease and desist.” CSI has forwarded your Revdex.com complaint to the creditor for the account ending in *** for additional information regarding the fraud claim. CSI made several phone calls on the account ending in *** upon placement at CSI; however this Revdex.com complaint was CSI’s first notice of fraud on this account. CSI has forwarded the account as fraud to the original creditorPlease let me know if I can be of any further assistance*** *** Compliance Specialist Client Services, Inc

March 29, RE: Complaint #*** *** ***
* Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of *** *** ***. Client Services, Inc(CSI) is a financial services provider which represents clients in recovering
delinquent account balances. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI’s collection actions are limited to telephone calls and written correspondence CSI appreciates *** *** taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken seriously Although CSI is anxious to resolve *** *** complaint to her satisfaction, CSI is unable to locate an account matching the information she has provided. As mentioned previously, CSI is a third party collection agency and therefore does not credit report. If *** *** would like to provide CSI with more information (ieother phone numbers, her SSN, any other names the account could be under, etc.) in order to further investigate her claims and offer her more information she should contact CSI either at *** or on our website www.clientservices.com through the Consumer Center “Contact Us” Form. CSI sincerely apologizes for any inconvenience this has caused *** *** Sincerely, *** *** Compliance Specialist Client Services, Inc

Initial Business Response /* (1000, 5, 2016/02/29) */
Via Online Submission
February 29,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***
Client Services, Inc(CSI) is a
financial services provider which represents clients in recovering defaulted account balancesCSI has no accounts for Ms*** in our office at this time
CSI appreciates Ms*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Ms***'s claims regarding calling her number in regards to her daughter and unprofessional interactions with CSI's agents
Please be assured that at no time has a CSI agent cursed at Ms*** as CSI does not have record of any conversations at the telephone number XXX-XXX-XXXXAt times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's controlIt is CSI's policy and practice to remove and invalidate these phone numbers immediately once it is learned that they are not correctMs***'s number (XXX-XXX-XXXX) has been added to CSI's internal 'do not call' list and she will not be called again
CSI apologizes for any inconvenience this is caused Ms***Thank you for giving CSI the opportunity to investigate this issuePlease let me know if CSI can be of any further assistance
Initial Consumer Rebuttal /* (2000, 7, 2016/03/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is appreciatedSince I have been added to their internal do not call list I have not received a phone call
Thank you

Initial Business Response /* (1000, 5, 2015/06/08) */
Via Online Submission
June 8,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***
Client Services, Inc(CSI) is a financial
services provider which represents clients in recovering
defaulted account balancesCSI has no accounts for Mr*** in our office at this time
CSI appreciates Mr*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Mr***'s claims regarding calls to his telephone number
A CSI representative called the telephone numbers XXX-XXX-XXXX and XXX-XXX-XXXX while attempting to locate a consumerAt times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's controlIt is CSI's policy and practice to remove and invalidate these phone numbers immediately once it is learned that they are not correctMr***'s numbers XXX-XXX-XXXX and XXX-XXX-XXXX have been added to CSI's internal "do not call" list to prevent future calls
Thank you for giving CSI the opportunity to investigate this issuePlease let me know if I can be of any further assistance

Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** *** Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesCSI received a collection account for Mr
*** on February 4, Please be aware, CSI does not purchase delinquent debt or file litigation against consumersCSI’s collection efforts are limited to telephone calls and written correspondence CSI sincerely apologizes for any inconvenience this has caused Mr***CSI appreciates Mr*** taking the time to make us aware of the situation regarding an issue with his payments and long hold time CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Mr***’s claims. Mr*** entered into a settlement agreement with CSI on March 24, for $721.00. The first two payments posted as scheduled; $on March 31, and $on April 29, 2016. Mr*** also made a payment via CSI’s website on May 2, for $111.83. CSI was notified on June 8, that Mr*** contacted his bank to stop the April payment from being withdrawn from his account due to Mr***’s confusion about the post-dated check process. A CSI representative explained that the check was set up to process automatically each month; Mr*** opted to cancel his remaining post dated checks and call in each month and make a payment via debit card. Mr*** has made two more payments of $111.83; the first on June 6, and the second on June 24, 2016. As of June 27, 2016, Mr*** has made payments totaling $towards his settlement. In order for the settlement to be completed, Mr*** needs to pay $by July 22, 2016, $by August 26, 2016, and $by September 23, per his attached agreement CSI would like to apologize for any issues Mr*** experienced when he attempted to call in. CSI would like to assure Mr*** that he can call anytime during CSI’s business hours if he has any issues going forward Please let us know if CSI can be of any further assistance

Initial Business Response /* (1000, 6, 2015/05/26) */
Via Online Submission
May 26,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms*** ***Client Services, Inc(CSI) is a
financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondence
CSI appreciates Ms*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Ms***'s claims
CSI received a collection account for Ms*** on April 21, from her original creditorCSI spoke with Ms*** several times and she made one payment via CSI's website on May 13, Ms*** should contact her original creditor at XXX-XXX-XXXX extension XXXXX for verification that CSI is handling her account
When Ms*** called in to CSI on May 16, 2015, she became concerned when a CSI agent tried to verify her identity before discussing her personal informationPlease be aware the verification process is in place to protect consumers such as Ms***CSI's agent attempted to help Ms*** but was unable to go into detail without Ms*** verifying her identity to ensure that CSI was speaking to the correct person
Communications have ceased on Ms***'s account per her request on May 16, CSI sincerely apologizes for any inconvenience this has caused Ms***
Thank you for giving CSI the opportunity to investigate this issuePlease let CSI know if it can be of further assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/06) */
Via Online Submission
January 6,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesPlease be
aware, CSI does not purchase delinquent debt or file litigation against consumersCSI's collection efforts are limited to telephone calls and written correspondence
CSI appreciates that Mr*** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvementCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Mr***'s claims
Upon review of Mr***'s complaint, CSI has determined that a fraudulent company has called Mr*** representing themselves as Client ServicesPlease be assured CSI has no record of calling or receiving a call from Mr***'s telephone number ending in *** CSI also does not have record of any account that matches Mr***'s informationCSI encourages Mr*** to contact the proper authorities in regards to this matter
Thank you for giving CSI the opportunity to investigate this issuePlease let CSI know if it can be of further assistance

May 22, RE: Complaint # *** *** *** Dear Sir or Madam: Client Services, Inc(CSI) is a financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debt or file litigation against
consumers. CSI’s collection efforts are limited to telephone calls and written correspondence CSI appreciates that Ms*** *** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Ms***’s claims Please be aware CSI does not and has never owned the account in question. CSI is a third party collection agency that serviced Ms***’s account from February 16, until May 30, CSI spoke to Ms*** on May 4, During this conversation Ms*** agreed to settle her account for less than the balance owed for $388. Ms*** made a payment the same day with her debit card. Ms***’s account was sent back to her original creditor on May 30, as “Settled in Full.” Please note, CSI does not credit report and cannot update Ms***’s credit reports in regards to this account. If Ms*** has further questions about her account or credit reporting, she should contact her original creditor at *** CSI apologizes for any inconvenience this has caused Ms***. Thank you for giving CSI the opportunity to investigate this issue Sincerely, *** *** Compliance Specialist Client Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/17) */
August 17,
RE: Complaint # *** *** ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** *** Client Services, Inc(CSI) is a financial services
provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received the collection account Mr*** referenced in his complaint on May 11,
CSI appreciates Mr*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI we take all complaints very seriouslyValidation was sent to Mr*** per his request on August 12, Mr*** should contact the original creditor with any further questions about his account: *** *** *** ** Camdenton, MO XXXXX as CSI does not own this account
Thank you for giving us the opportunity to investigate this issuePlease let us know if we can be of any further assistance
*** ***
Compliance Specialist
Client Services, Inc