Client Services Inc

Complaint: [redacted]
I am rejecting this response because:At this point we request that the company provides proof that this was a manual call. We are requesting all of the recordings, along with all documentation on the account. The manager my husband spoke with did not have the best customer service he was very unprofessional. The representative my husband spoke with was very sure of himself when he said it was an auto dialer. That gives us a reason to believe the company is just backtracking, we do not want other consumers rights violated. We have already contacted the CFPB and are currently in the process of filing complaints with the attorney general in our state and theirs. It is unethical and against federal regulation to use deceptive practices while trying to collect debt. My rights were violated and somebody needs to be held accountable. I believe our request to satisfy my complaint is not unreasonable. Especially when we have every intention to move forward with a lawsuit. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/08) */
January 8, 2016
RE: Complaint #: [redacted] ([redacted], [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services provider...

which represents clients in recovering delinquent account balances. CSI received a collection account for Mr. [redacted] on December 24, 2015. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Mr. [redacted] taking the time to make CSI aware of his concerns regarding his claim that when CSI called, his Caller ID stated his doctor's information. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
CSI contacted Mr. [redacted] at his number ending in 5515 from CSI's local number XXX-XXX-XXXX. This number belongs to CSI and not Mr. [redacted]'s physician. Mr. [redacted] returned several calls from CSI by calling the XXX-XXX-XXXX number. It is not CSI's practice to use other Caller IDs when making calls. CSI apologizes for any inconvenience this may have caused Mr. [redacted].
Mr. [redacted]'s account is now in a hold status at CSI. If Mr. [redacted] would like to contact CSI about his account he should call XXX-XXX-XXXX.
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
Client Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

January 11, 2017RE: Complaint # [redacted]) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted].Client Services, Inc. (CSI) is a financial services provider which represents clients in recoveringdefaulted account...

balances.  CSI currently has two accounts for Ms. [redacted], placed December 30, 2016 and January 3, 2017. CSI appreciates Ms. [redacted] taking the time to make the company aware of the situation regarding calls to her place of employment. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Ms. [redacted]’s claims.CSI representatives called the telephone number ending in 3500, presumed to be Ms. [redacted]’s place of employment number, twice while attempting to contact Ms. [redacted].  The phone line was disconnected on the first phone call and the second call Ms. [redacted] informed CSI that she can only be contacted at her personal number. The number ending in 3500 has been invalidated and placed on CSI’s internal ‘do not call’ list. Ms. [redacted]’s accounts are now in a hold status at CSI. If Ms. [redacted] would like any other phone numbers invalidated or would like to discuss the account, Ms. [redacted] should contact CSI at [redacted]. Thank you for giving CSI the opportunity to investigate this issue.  Please let me know if I can be of any further assistance. Sincerely,[redacted]Compliance Specialist Client Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/06/26) */
June 26, 2015
RE: Complaint # 1520619 (Alexander, [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services...

provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection actions are limited to telephone calls and written correspondence. CSI received a collection account for Ms. [redacted] on June 20, 2015. A collection letter was sent to Ms. [redacted] informing her of this account on June 23, 2015.
CSI appreciates Ms. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI we take all complaints very seriously.
One of CSI's agents left a message for Ms. [redacted] with XXX-XXX-XXXX as a call back number. The number in which Ms. [redacted] provided in her correspondence with the Revdex.com (XXX-XXX-XXXX) does not belong to CSI. CSI apologizes for any confusion. Ms. [redacted]'s account has been placed in a hold status and all of the phone numbers on the account have been invalidated. If Ms. [redacted] would like to speak a CSI representative, she will need to call XXX-XXX-XXXX.
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
[redacted]
Compliance Specialist
Client Services, Inc.

Initial Business Response /* (1000, 5, 2015/10/30) */
October 30, 2015
RE: Complaint # [redacted] ([redacted], [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which...

represents clients in recovering delinquent account balances. CSI received a collection account for Ms. [redacted] on September 9, 2010. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Ms. [redacted] taking the time to make CSI aware of her concerns regarding not being able to reach a CSI representative in regards to her account balance. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
It is unknown why Ms. [redacted] has had difficulties in reaching CSI. CSI is currently investigating the issue. If Ms. [redacted] has difficulties in the future, she should contact CSI's Consumer Advocacy Department at X-XXX-XXX-XXXX. CSI apologizes for any inconvenience this has caused Ms. [redacted]. Thank you for giving CSI the opportunity to investigate this issue.
Please let us know if we can be of any further assistance.
[redacted]
Compliance Specialist
Client Services, Inc.

October 17, 2016 RE: Complaint # [redacted]   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering defaulted account...

balances. CSI received an account with Mr. [redacted]’s spouse’s information in our office on October 3, 2016.  Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.   CSI sincerely apologizes for any inconvenience Mr. [redacted] has incurred and the company appreciates him taking the time to make us aware of the situation.  CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns.  Please be assured that at CSI all complaints are taken seriously.  CSI has conducted a thorough investigation of Mr. [redacted]’s claims.  Ms. [redacted]’s account was canceled from CSI on October 14, 2016.  If Mr. [redacted] has any further questions he should contact the courts directly. Thank you again for giving us the opportunity to investigate this issue.   Sincerely, [redacted] Compliance Specialist Client Services, Inc.

August 19, 2015
RE: Complaint # [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account...

balances. CSI received a collection account for Mr. [redacted] on August 5, 2015. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Mr. [redacted] taking the time to make CSI aware of his concerns regarding calls to his parents and not his debt consolidation company. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
A CSI representative called the telephone number ending in [redacted] while attempting to locate Mr. [redacted]. At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's control. In regards to Mr. [redacted]'s claims that CSI should have contacted his debt consolidation company CSI never spoke to Mr. [redacted] in order for him to inform CSI of such. CSI apologizes for any inconvenience this has caused Mr. [redacted]. Thank you for giving CSI the opportunity to investigate this issue.
CSI has invalidated the numbers on Mr. [redacted]'s account and he will not be contacted again regarding this matter. If Mr. [redacted] would like to discuss this matter, he should call CSI at XXX-XXX-XXXX.
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
[redacted]
Compliance Specialist
Client Services, Inc.

Initial Business Response /* (1000, 5, 2016/02/12) */
Via Online Submission
February 12, 2016
RE: Complaint # [redacted] ([redacted], [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted].
Client Services, Inc. (CSI) is a...

financial services provider which represents clients in recovering
defaulted account balances. CSI has no accounts for Ms. [redacted] in our office at this time.
CSI appreciates Ms. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Ms. [redacted]'s claims regarding calling her number in regards to someone else.
CSI does not have record of calling the telephone number (XXX-XXX-XXXX) that Ms. [redacted] provided in her complaint. Please be assured that it is CSI's policy and practice to remove and invalidate phone numbers immediately once it is learned that they are not correct. At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's control. Ms. [redacted]'s number has been added to CSI's internal 'do not call' list. A number that could possibly be Ms. [redacted]'s number (ending in [redacted] has also been invalidated.
CSI apologizes for any inconvenience this is caused Ms. [redacted]. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if I can be of any further assistance.

6/17/2016 RE: Complaint # [redacted] ([redacted], [redacted])   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent...

account balances. CSI received a collection account for Ms. [redacted] on June 6, 2016. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.   CSI sincerely apologizes for any inconvenience this has Ms. [redacted]. CSI appreciates Ms. [redacted] taking the time to make us aware of the situation regarding her claim that she was unaware of the account placed at CSI. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Ms. [redacted]’s claims.  Ms. [redacted] was mailed a debt validation notice on June 7, 2016.  On June 14, 2016 CSI received notice from Ms. [redacted] informing CSI that she is unaware of her account with this particular creditor. CSI has placed her account in a hold status to prevent further contact. In addition, CSI has requested that Ms. [redacted]’s original creditor send her validation of the debt.  If Ms. [redacted] has any further questions she can contact CSI at [redacted] or her original creditor directly at [redacted]. Please let us know if I can be of any further assistance. [redacted] Compliance Specialist Client Services, Inc.

Initial Business Response /* (1000, 5, 2015/11/03) */
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances....

CSI received a collection account for Ms. [redacted] on December 13, 2014. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Ms. [redacted] taking the time to make CSI aware of her concerns regarding calls to her cell phone. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
Ms. [redacted] set up a payment arrangement with CSI in December 2014. During this December call Ms. [redacted] told the CSI agent that her cell phone ending in 4565 was the best number to reach her. Ms. [redacted] has been making regular monthly payment until her check dated September 29, 2015 came back to CSI as insufficient funds. CSI called Ms. [redacted] at her number ending in [redacted] four times to inform her of the insufficient fund payment. CSI apologizes for any inconvenience this has caused Ms. [redacted]. Thank you for giving CSI the opportunity to investigate this issue.
CSI has invalidated the number [redacted] number on Ms. [redacted]'s account and she will not be contacted again regarding this matter. If Ms. [redacted] would like to discuss this matter and re-establish her payment plan, she should call CSI at XXX-XXX-XXXX.
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm glad they have taken my cell number off their account. I also would like to make sure that the XXX-XXX-XXXX home number is also no longer on the account, as that is not a number I can be reached at.