Client Services Inc

Tell us why hereDecember 27, 2017RE: Complaint # *** (***, ***) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***.Client Services, Inc(CSI) is a financial services provider which represents clients in
recoveringdefaulted account balances. CSI has no accounts for Mr*** *** in our office at this time. CSI appreciates Mr*** taking the time to make the company aware of the situationCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that at CSI all complaints are taken very seriouslyCSI has conducted a thorough investigation of Mr***’s claims regarding receiving calls for someone else. CSI representatives called the telephone number *** twice while attempting to locate a consumerCSI has record of speaking to someone at this number only onceAt times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI’s control. On December 26, Mr*** informed CSI that his number was not a good number for the consumer. The phone number was invalidated at this time and the number was added to CSI’s internal ‘Do Not Call’ listIf Mr*** has any further questions or would like any other numbers removed from CSI’s system, he should not hesitate to call CSI at ***. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if I can be of any further assistance.*** ***Compliance SpecialistClient Services, Inc

Initial Business Response /* (1000, 5, 2015/12/30) */
Via Online Submission
December 30,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***Client Services, Inc(CSI) is a
financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received a collection account with Mr***'s information on October 22,
CSI appreciates Mr*** taking the time to make the company aware of the situation regarding an unauthorized paymentCSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Mr***'s claims
On November 23, Mr*** spoke to a CSI representative about his accountMr*** acknowledged the account and agreed to pay the balance in full during this conversationThe representative set up the payment for December 20, per Mr***'s requestThe payment posted to Mr***'s account as authorized on December 20, and his account is now considered paid in full
On December 23, 2015, Mr*** called CSI and stated he did not authorize a payment to CSI and did not know what account the representative was speaking aboutThe representative told Mr*** that the account would be forwarded to her manager for review and her manager would call him backA CSI manager reviewed the account and November 23, call before contacting Mr***The manager verified that all of Mr***'s information matched what was listed on the account and that Mr*** authorized the paymentMr*** requested to leave the account as paid in full at the end of the conversation
CSI apologizes for any inconvenience this has caused Mr***Thank you for giving CSI the opportunity to investigate this issuePlease let CSI know if it can be of further assistance
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/11) */
Via Online Submission
September 11,
RE: Complaint # *** (***, ***)
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr*** ***Client Services, Inc(CSI) is a
financial services provider which represents clients in recovering delinquent account balancesPlease be aware, CSI does not purchase delinquent debts or file litigation against consumersCSI's collection actions are limited to telephone calls and written correspondenceCSI received a collection account with Mr***'s information on June 13,
CSI appreciates Mr*** taking the time to make the company aware of the situation regarding his inability to get in contact with CSICSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concernsPlease be assured that CSI takes all complaints very seriouslyCSI has conducted a thorough investigation of Mr***'s claims
CSI apologizes as there appears to have been some technical issues with call routing during the time Mr*** was attempting to call CSISince Mr***'s submission of this complaint, CSI has been able to get in contact with him and was able to work out arrangements with himCSI sincerely apologizes for any inconvenience this has caused Mr***
Thank you for giving CSI the opportunity to investigate this issuePlease let CSI know if it can be of further assistance

March 28, 2018 RE: Complaint # [redacted]
*  Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering defaulted account...

balances.  CSI has no accounts for [redacted] in our office at this time.   CSI appreciates [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI representatives called the telephone number [redacted] while attempting to locate a consumer three times in March 2018.  At no time did [redacted] answer a call and notify CSI that it was a wrong number.  At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI’s control.  The number ending in [redacted] has been invalidated in CSI’s system and also added to CSI’s internal ‘do not call’ list.   Thank you for giving CSI the opportunity to investigate this issue.  Please let me know if I can be of any further assistance. [redacted] Compliance Specialist Client Services, Inc.

May 1, 2018RE: Complaint # [redacted]) Dear Sir or Madam: Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted].Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering defaulted...

account balances. CSI received an account for Ms. [redacted] on September 19, 2017.  Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence. CSI sincerely apologizes for any inconvenience Ms. [redacted] has incurred and the company appreciates her taking the time to make us aware of the situation.  CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns.  Please be assured that at CSI all complaints are taken seriously.  CSI has conducted a thorough investigation of Ms. [redacted]’ s claims.  On September 26, 2017 Ms. [redacted] entered into an agreement with CSI to settle her account for less than the balance by paying $1,300 by July 29, 2018.  Ms. [redacted] has been paying $100/month every month (with the exception of $300 in October) since September 27, 2017.  CSI made contact with Ms. [redacted] today (5/1/18) and she made another $100 payment.  After today’s $100 payment, Ms. [redacted] has $300 left to pay on her settlement.   The CSI representative that CSI spoke with today agreed to send Ms. [redacted] another copy of her settlement offer letter to review the due dates of the agreement.CSI is unable to determine why Ms. [redacted] has been unable to reach a representative at CSI.  Ms. [redacted] should call [redacted] or [redacted]; from there she should be re-directed to a representative to assist her.  In addition, CSI will make monthly follow up calls in order to help Ms. [redacted] avoid missing any payments.Thank you again for giving us the opportunity to investigate this issue. Sincerely,[redacted] Compliance Specialist Client Services, Inc.

Initial Business Response /* (1000, 5, 2015/04/30) */
April 30, 2015
RE: Complaint # [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which...

represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection actions are limited to telephone calls and written correspondence. CSI received a collection account with Ms. [redacted] on January 3, 2015. A collection letter was sent to Ms. [redacted] informing her of this account on January 5, 2015.
CSI appreciates Ms. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI we take all complaints very seriously. CSI has conducted a thorough investigation of Ms. [redacted]' claims.
Ms. [redacted] set up a payment agreement with CSI on March 24, 2015; at this time Ms. [redacted] agreed to monthly payments on the 28th of each month for 12 months to be made via the creditor's website. On [redacted] 1, 2015 a CSI agent called Ms. [redacted] to follow up as a payment had not been posted. At the time of this call Ms. [redacted] became upset and calls ceased. As of April 4, 2015 Ms. [redacted]' account was canceled from CSI's office. If Ms. [redacted] would like to inquire about her account further, she should contact the creditor at XXX-XXX-XXXX.
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
[redacted]
Compliance Specialist
Client Services, Inc.

April 5, 2017 RE: Complaint # [redacted]   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recoveringdefaulted account...

balances.     CSI appreciates Ms. [redacted] taking the time to make the company aware that she received a letter in the mail in regards to something she has no knowledge of. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Ms. [redacted]’s claims. Please be aware CSI does not and has never owned the account in question.  CSI is a third party collection agency.   If Ms. [redacted] has specific questions about the letter she received in the mail, she should contact the original creditor at [redacted].  CSI has placed the account into a fraud status.   Thank you for giving CSI the opportunity to investigate this issue.  Please let me know if I can be of any further assistance.   Sincerely, [redacted] Compliance Specialist Client Services, Inc.

Via Online Submission April 28, 2017         RE: Complaint # [redacted]   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services...

provider which represents clients in recovering defaulted account balances.    CSI appreciates Mr. [redacted] taking the time to make the company aware that he was unable to make a payment towards his account. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Mr. [redacted]’s claims. CSI received a call from Mr. [redacted] on April 24, 2017, but there was not an agent available to assist him at that time. CSI apologizes for any inconvenience this has caused Mr. [redacted]. On April 26, 2017 Mr. [redacted] called CSI back and was able to speak to a representative to make a payment.  Mr. [redacted]’s account is now paid in full.  Mr. [redacted] will receive a letter at his home address from CSI stating his account has been paid in full.   Thank you for giving CSI the opportunity to investigate this issue.  Please let CSI know if we can be of any further assistance.

Via Online Submission December 28, 2016 RE: Complaint # [redacted] ([redacted], [redacted])   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted].  Client Services, Inc. (CSI) is a financial services provider which represents...

clients in recovering delinquent account balances.  Please be aware, CSI does not purchase delinquent debts or file litigation against consumers.  CSI’s collection actions are limited to telephone calls and written correspondence.   CSI appreciates that Ms. [redacted] has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement.  CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns.  Please be assured that CSI takes all complaints very seriously.  CSI has conducted a thorough investigation of Ms. [redacted]’s claims. The account in question was placed with CSI on November 24, 2016.  Please be aware, CSI is a third party collection agency and does not own the account.  CSI received a validation request from Ms. [redacted] on December 9, 2016 and forwarded the request to her original creditor for fulfillment. CSI mailed the information provided by Ms. [redacted]’s original creditor to Ms. [redacted] on December 16, 2016.  Ms. [redacted] should contact her original creditor at [redacted] for any further questions or concerns regarding this account.     CSI sincerely apologizes for any inconvenience this has caused Ms. [redacted].  Thank you for giving CSI the opportunity to investigate this issue.

Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering defaulted account balances.    CSI appreciates Ms. [redacted] taking the...

time to make the company aware that she is not responsible for the account in question. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Ms. [redacted]’s claims. CSI received a call from Ms. [redacted] on June 21, 2017.  During this call, Ms. [redacted] informed the representative that the balance of the account in question was a result of fraud.  The CSI representative and Ms. [redacted] filled out a fraud report to be sent back to Ms. [redacted]’s original creditor.  The account is now in a fraud status awaiting recall back to Ms. [redacted]’s original creditor.  CSI will not contact Ms. [redacted] again.  CSI apologizes for any inconvenience this has caused Ms. [redacted].  If Ms. [redacted] would like to know the results of the fraud claim, she should contact her original creditor at [redacted].   Thank you for giving CSI the opportunity to investigate this issue.  Please let CSI know if we can be of any further assistance.

Initial Business Response /* (1000, 5, 2015/07/13) */
Via Online Submission
July 13, 2015
RE: Complaint # [redacted] ([redacted], [redacted])
Dear Sir or Madam:
Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. ...

Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that Ms. [redacted] has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Ms. [redacted]'s claims.
Upon review of Ms. [redacted]'s complaint, CSI has determined a trend in these types of complaints. It appears there is a fraudulent business that is calling consumers offering a credit rate reduction representing themselves as "Client Services." Please be assured CSI does not partake in this business practice and has no record of calling Ms. [redacted]'s telephone number ending in [redacted] CSI encourages Ms. [redacted] to report the fraudulent "Client Services" to the proper authorities.
Thank you for giving CSI the opportunity to investigate this issue. Please let CSI know if it can be of further assistance.

RE: Complaint # [redacted] ([redacted], [redacted])   Dear Sir or Madam:   Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances. CSI received a collection account for Mr. [redacted] in our office on October 4, 2017. Please be...

aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection actions are limited to telephone calls and written correspondence. CSI does not credit report on consumer accounts.   We appreciate Mr. [redacted] taking the time to make us aware of his concerns, regarding his claim the account is erroneous. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please allow me to assure you that CSI takes all complaints very seriously.   While investigating Mr. [redacted]’ complaint, it was discovered that CSI received a letter on October 17, 2017 requesting validation.  On the same day, CSI requested validation from Mr. [redacted]’ current creditor.  Once it is received in CSI’s office, it will be forwarded to Mr. [redacted] address on file as soon as possible. If Mr. [redacted] has any further questions he can contact CSI at [redacted].  CSI hopes that when Mr. [redacted] receives the validation documents it will resolve any questions he has.   CSI sincerely apologizes for any inconvenience that Mr. [redacted] incurred.  Thank you again for giving us the opportunity to investigate this issue.   Please let me know if we can be of any further assistance. Client Services, Inc.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] i would like CSI to stop sending me mail to my address. Please inform them of that so that we could move forward.  Regards,

October 10, 2017 RE: Complaint # [redacted], [redacted]   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Mrs. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recoveringdefaulted account...

balances. CSI received an account for Mrs. [redacted] on September 21, 2017.     CSI appreciates Mrs. [redacted] taking the time to make the company aware of the situation regarding her claim of auto dialed phone calls. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI we take all complaints very seriously. After review, it was determined that CSI spoke to Mrs. [redacted]’s spouse on October 4, 2017.  During this phone call Mr. [redacted] asked CSI’s representative how he was just called.  CSI’s agent incorrectly told Mr. [redacted] that he was called with an auto-dialer.  Mr. [redacted]’s phone number (ending in [redacted]) was called manually and then transferred to the representative handling the account.  CSI’s representative will be counseled and retrained in accordance with CSI’s policies and procedures on the outbound call process. Mrs. [redacted]’s account is in a hold status currently. If Mrs. or Mr. [redacted] would like to discuss the account with CSI, they should call CSI at [redacted]. Thank you for giving us the opportunity to investigate this issue.  Please let CSI know if we can be of any further assistance. Client Services, Inc.

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account balances....

CSI received a collection account for Mr. [redacted] on November 2, 2014. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Mr. [redacted] taking the time to make CSI aware of his concerns regarding his settlement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
Mr. [redacted] agreed to pay his account for less than the amount owed on November 5, 2014 and a check was posted the same day. During this call Mr. [redacted] was told this account would be reported to his original creditor as "settled in full." Mr. [redacted]'s account was canceled from CSI as "Canceled Settled in Full" on November 28, 2014. CSI cannot speak to anything on Mr. [redacted]'s Eqifax report as CSI only reports payments to the original creditor and does not credit report. Mr. [redacted] should contact the original creditor at XXX-XXX-XXXX. CSI apologizes for any inconvenience this has caused Mr. [redacted].
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
[redacted]
Compliance Specialist
Client Services, Inc.

October 30, 2017 RE: Complaint # [redacted])   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent...

account balances. CSI has a collection account with Ms. [redacted]’s information in our office on June 6, 2017 ending in 0231.   Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI’s collection efforts are limited to telephone calls and written correspondence.   CSI sincerely apologizes for any inconvenience this has caused Ms. [redacted]. CSI appreciates Ms. [redacted] taking the time to make us aware of the situation regarding her fraud claim.  CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Ms. [redacted]’s claims. The complaint through the Revdex.com was CSI’s first contact and first notice from Ms. [redacted] of her fraud claim.  CSI has notified the account’s original creditor of her fraud claim.  Ms. [redacted] will no longer be contacted by CSI about the above mentioned account. If Ms. [redacted] has any further questions about this matter, she should contact the original creditor at [redacted]. Please let me know if I can be of any further assistance. [redacted] Compliance Specialist Client Services, Inc.

Via Online Submission November 10, 2016 RE: Complaint # [redacted] ([redacted], [redacted])   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in...

recovering defaulted account balances.    CSI appreciates Mr. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Mr. [redacted]’ claims regarding repeated unanswered calls to his number.    CSI has record of calling Mr. [redacted] from March 28, 2016 until August 1, 2016 because he had an account placed with CSI.  A CSI representative spoke with Mr. [redacted] twice during this time but Mr. [redacted] ended the call after hearing why CSI was calling him.  Mr. [redacted]’ account was returned to his original creditor on August 1, 2016.  If Mr. [redacted] has any questions about his account he should contact [redacted].   Mr. [redacted]’ number was also listed on an account for another individual.  Please be assured that it is CSI’s policy and practice to remove and invalidate phone numbers immediately once it is learned that they are not correct.  At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI’s control.    CSI does not have record of Mr. [redacted] answering any call from CSI and then CSI hanging up on him.  CSI also does not have record of Mr. [redacted] requesting that calls to this number cease before receipt of this complaint.  Mr. [redacted]’ number ([redacted]) has been added to CSI’s internal ‘do not call’ list and CSI will not contact him again.   CSI apologizes for any inconvenience this has caused Mr. [redacted].  Thank you for giving CSI the opportunity to investigate this issue.  Please let me know if I can be of any further assistance.

December 29, 2016 RE: Complaint # [redacted] and [redacted])   Dear Sir or Madam:   Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. and Ms. [redacted] and [redacted]. Client Services, Inc. (CSI) is a financial services provider which...

represents clients in recoveringdefaulted account balances.  CSI received an account for Ms. [redacted] on August 4, 2016.   CSI appreciates Ms. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Mr. and Ms. [redacted]’s claims regarding harassing phone calls. CSI representatives called the telephone number ending in 0721 one time while attempting to contact Ms. [redacted].  It appears that Ms. [redacted]’s address was incorrect in CSI’s files. Ms. [redacted]’s account was recalled by the original creditor on December 28, 2016.  If Ms. [redacted] has any further questions she should contact her original creditor at [redacted].   Thank you for giving CSI the opportunity to investigate this issue.  Please let me know if I can be of any further assistance.   Sincerely, [redacted] Compliance Specialist Client Services, Inc.

Initial Business Response /* (1000, 5, 2016/02/15) */
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Ms. [redacted]. Client Services, Inc. (CSI) is a financial services provider which represents clients in recovering delinquent account...

balances. CSI received a collection account with Ms. [redacted]'s information on January 18, 2016. Please be aware, CSI does not purchase delinquent debts or file litigation against consumers. CSI's collection efforts are limited to telephone calls and written correspondence.
CSI appreciates Ms. [redacted] taking the time to make CSI aware of her fraud claim. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously.
CSI has placed Ms. [redacted]'s account into a fraud status and notified the original creditor of the fraud claim. If Ms. [redacted] has any documents to further support her fraud claim, such as a police report, she should forward those to CSI as soon as possible. Ms. [redacted] should forward the documents to:
Client Services, Inc.
[redacted] Boulevard
Saint Charles, MO XXXXX-XXXX
Thank you for giving us the opportunity to investigate this issue. Please let us know if we can be of any further assistance.
Client Services, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I contacted the original company CSI is working for and uncovered that the account in question was fraudulently established. The company is launching its own fraud investigation and will contact CSI once the investigation is complete.

Initial Business Response /* (1000, 5, 2016/01/21) */
Via Online Submission
January 21, 2016
RE: Complaint # [redacted])
Dear Sir or Madam:
Thank you for the opportunity to respond to your recent inquiry on behalf of Mr. [redacted].
Client Services, Inc. (CSI) is a financial...

services provider which represents clients in recovering
defaulted account balances. CSI has no accounts for Mr. [redacted] in our office at this time.
CSI appreciates Mr. [redacted] taking the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that at CSI all complaints are taken very seriously. CSI has conducted a thorough investigation of Mr. [redacted]'s claims regarding calling his number in regards to someone else. If it was determined that our representatives have not followed CSI's strict guidelines of professionalism, he/she will be counseled, retrained, and/or receive disciplinary action, in accordance with company policies and procedures.
CSI representatives called the telephone number XXX-XXX-XXXX while attempting to locate a consumer. At times, phone numbers that are associated with an account are incorrect due to circumstances out of CSI's control. Mr. [redacted] informed CSI that the consumer could not be reached at his number when CSI representatives called him. It is CSI's policy and practice to remove and invalidate these phone numbers immediately once it is learned that they are not correct.
CSI apologizes for any inconvenience this is caused Mr. [redacted]. Thank you for giving CSI the opportunity to investigate this issue. Please let me know if I can be of any further assistance.