Cloud Wave Technologies, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.I was assured I would receive a refund once their investigation is complete.He complains he is getting more complaints from youPlease stop these additional complaints.
Regards,
*** ***

We did talk to *** and fixed the issue .

I recently sent a complaint about Cloud Wave technologies, I would like to edit that complaintI have been in contact with the owner who was very helpfulShe refunded the full amount back to my credit card*** was very professional about the situation however the people she has working for her
and representing her company are not! Although she has assured me these employees were dealt with I would still careful who you speak to dealing with this companyStay away from *** ***, if thats even his real name,
Regards,
*** ***

Revdex.com:
I have not received a refund from cloudwave as of 4/they have talked to me times over last weeks and said they were working on it
Regards,
*** ***

We had stalk with *** and informed him that he will recieve the refund soon the investigation is complete

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I responded to email from *** *** that all correspondence would occur through Revdex.com complaint so it is documentedMy previous conversations w/ the employees of this company have been frustrating and not productiveI do not care to be called late at night and woken up either as has occurred. I would like the issue resolved through this complaint filed w/ Revdex.comVery simply, I want $credited to my mother's credit cardThere is little more to discussI am prepared to contact the attorney general's offices in both Maine and Alabama and file complaints]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference
to complaint # ***Please add your rejection comments below.
The response did not even address my complaintThe response stated they had installed *** security on the computerI never questioned thatThe topics of my complaint were that they lied to my mother and took advantage of an elderly woman and sold her services she does not needThey led her to believe she was talking to ***All she needed was to update her credit card expiration date for an automatic renewal of her *** license (that they told her was not available). They lied to me and told me they were contractors for ***, and *** told me that they do not hire such contractorsAnd they told me that they would refund the money when they called on 3/14. I have removed the *** license they installed her computer so they can use it on other computersResolution will be $refunded to my mother's credit card (they can visit inv for that information).
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
I received a credit from cloudwave but it was only for not the I was originally chargedI got refund the next day so they can respond quicklyI just want my full refund
Regards,
*** ***
?
?

Tried to reach *** again but no luck We don't get an option to leave a voice mail .Please have *** call us ASAP

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
below.?
[If you are rejecting the business's response please enter your rejection comments here.]? A man calling himself *** *** called...He asked me about my complaint against his company...I told him about his breaking of the contract he had made with us in January 2016...I told him I had to pay $to *** to continue my service because his company had no phone service available....Also when I finally did reach Cloud Wave Techologies and told them I wanted to cancel service because they had been totally unable to service my machines due to his servers being down..They told me on different occasions that their accounting deptwould return my call....I never received a call until they received my complaint via Revdex.com....When he did finally give me a call, he said this delay was due to his grandmothers death and one half months ago.? He did refund the $I paid ***....But what about my $I paid to him; with no service at all done for me?.....His contract clearly states I have the right of cancellation with a refund minus services the company had done....But they did nothing for me.? I believe because of what he agreed to in his contract,and because of their inability to give me the service he agreed to do, ? that Cloud Wave Technologies owes me at the very least $400....He does not want to refund the money owed me.....This is not good business; and I am very dissatisfied with Cloud Wave Technologies for not honoring their contract
Regards,
*** ***
? ? ? ?
?

Her computer is absolutely safe as we have installed *** in it We will talk to the customer at the earliest

My mother's name is *** ** ***Her phone is ***The invoice was INV *** in Oct, 2015.Thank you for your response
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.?
Regards,
*** ***

We had stalk with *** and informed him that he will recieve the refund soon the investigation is complete .?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference
to complaint # ***Please add your rejection comments below.?
The response did not even address my complaintThe response stated they had installed *** security on the computerI never questioned thatThe topics? of my complaint were that they lied to my mother and took advantage of an elderly woman and sold her services she does not needThey led her to believe she was talking to ***All she needed was to update her credit card expiration date for an automatic renewal of her *** license (that they told her was not available).? They lied to me and told me they were contractors for ***, and *** told me that they do not hire such contractorsAnd they told me that they would refund the money when they called on 3/14.? I have removed the *** license they installed her computer so they can use it on other computersResolution will be $refunded to my mother's credit card (they can visit inv for that information).?
Regards,
*** ***
?
?

We have already initiated the refund .? DATE/TIME : Jun 14:46:REFERENCE # : *** *** M

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Her computer is absolutely safe as we have installed [redacted] in it . We will talk to the customer at the earliest .

My mother's name is [redacted]. Her phone is [redacted]. The invoice was INV [redacted] in Oct, 2015.Thank you for your response.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments...

below. 
[If you are rejecting the business's response please enter your rejection comments here.] A man calling himself [redacted] called...He asked me about my complaint against his company...I told him about his breaking of the contract he had made with us in January 2016...I told him I had to pay $84.99 to [redacted] to continue my service because his company had no phone service available....Also when I finally did reach Cloud Wave Techologies and told them I wanted to cancel service because they had been totally unable to service my machines due to his servers being down..They told me on 4 different occasions that their accounting dept. would return my call....I never received a call until they received my complaint via Revdex.com....When he did finally give me a call, he said this delay was due to his grandmothers death 2 and one half months ago. He did refund the $84.99 I paid [redacted]....But what about my $499.99 I paid to him; with no service at all done for me?.....His contract clearly states I have the right of cancellation with a refund minus services the company had done....But they did nothing for me. I believe because of what he agreed to in his contract,and because of their inability to give me the service he agreed to do,  that Cloud Wave Technologies owes me at the very least $400....He does not want to refund the money owed me.....This is not good business; and I am very dissatisfied with Cloud Wave Technologies for not honoring their contract.
Regards,
[redacted]

Revdex.com:
I have not received a refund from cloudwave as of 4/26. they have talked to me 3 times over  last 6 weeks and said they were working on it.
Regards,
[redacted]