CLS Direct

Sorry for the delay on my responseThe actual purchase date was on 4/7/The delivery occurred on 4-19-and was signed
and received in perfect conditionCLS Direct was notified of the damage on 5-14-and replacement o cabinets were delivered on 5-22-17. When CLS Direct was notified of the damage to the cabinets, no questions were asked (even though we were not notified until ONE MONTH LATER). For no additional charge CLS Direct sent out the exact replacement cabinets requestedThis door style of cabinet simply doesn't come with soft close drawers nor was it misrepresented during placement of order. I sincerely apologize about any confusion but feel we have treated the customer fairly.Thank you, CLS Direct

We have ordered the soft close hinges and should have them in 2-weeksSorry for any confusion

Please resend my compliant a mutual agreement has been met between the business and us

I have attached copies to prove that delivery was executed, accepted, and signed that it was received in good conditionMs*** was given ample opportunity to note any damage or imperfections at that timeDelivery was made the same day of purchase at her requestClaims she wasn't aware of
delivery being executed with new floor models are baselessShe did however call office few days later after noticing some scratches on table baseCLS agreed to order and redeliver base which was attempted 10/19/Ms*** refused delivery of the table base and demanded a entire new tableI don't feel that replacing a entire new table is fair and not something CLS agreed upon at any timeI have bent over backward to appease the customer and feel as if we have treated customer more than fairly.Thank you, *** ***

I just faxed over 2 different forms documenting delivery has been fulfilled properly.  If customer needs something within reason I'd be willing to listen. Picking up furniture after 100 days isn't something I deem fair.

This merchant demonstrates extremely questionable business practices. I stand behind my intial complaint. He is a liar and a fraud and I will have no contact with him moving forward. I do have a witness for my complaint. I have attached yhe contract sent to me from the Finance company. It says the contract is 5 pages longyet I have never seen the other 3 pages. This is all I was sent and in fact in the store I was only shown the page I signed and never given a copy. I ordered a sofa and love seat and 2 lamps. I noticed the receipt only says Love Seat and 2 lamps. Yes it does say bi/weekly which I questioned and he said no, it was supposed to be bi-monthly (I have a witness to that.) Also attached you will find my Verizon call records. The number ###-###-#### appears once on 6/9 and again on 6/10. This is the delivery driver
attempting to deliver the furniture nearly a month after the order was
placed. I told him I did not want to take possession.  Also I never saw
anything about cancellation in this partial contract I was sent by the finance company and by the way even if I agreed to bi-weekly payment which I didn't, why did they attempt to charge my account twice in one week. This is what I read about them online. Apparantly its common practice. I will never make a purchase again without researching the company first. I am also filing a complaint with the Attorney Generals Office.

The coach replacement will be in July 2nd.  I have not received a date as of yet for pieces of dresser.  I will deliver those as soon as we receive delivery.   When placing the order I did accidently hit wrong button and ordered a nightstand. I delivered the chest immediately...

upon receiving it and Mr [redacted] has not mentioned that he still has night stand which he did not purchase.  I delvered the mattress which he ordered which is on my showroom floor and am willing to replace it if necessary to satisfy this unfortunate series of events.  The [redacted]s have been very good customers and I sincerely apologize that this has transpired.  I'm sometimes at mercy of my suppliers and want to satisfy the situation quickly.I'm traveling out of the country tomorrow until July 18th.  I assume I will have access to email but not 100% sure.

There is no way of promising when a special order would come in stock.  We have been in business for 18 years and never ever promise a delivery date.  The furniture will be in July 7th and can be delivered that day.

I'm not sure where the communication break down is occurring.  We have been to home on this 3 different occassions at this point and spoken to Ms [redacted] and kept her in the loop. To be clear we last spoke on April 18th according to my records.  I expect the piece to be in first week of...

May.  I can't give a exact day until the truck is scheduled.  I did try to flag down Mr. [redacted] to tell him something was rubbing on his vehicle when he put van in reverse.

I am rejecting this response for reasons that the purchase was made Saturday the 24th of October and the delivery was not made until Monday the 26th of October. At the time of purchase I was told that the recliner and table had to be ordered and that it would be 2 weeks to get them in. The sofa was schedule to be delivered after 2 pm because I had a doctors apt at 1. They called to make the delivery at 12:45. they delivered the sofa and table. I at that time asked if that was the floor model and was told no  that they put the  base of the table together to save time.  As soon as they were delivery I had to rush to my appt at 1. Once I returned home I was able to inspect the items and found the damage and called CLS and spoke to Scott who sold me the items. I was told then that the items were not floor stock and I also told him that I had the floor stock ticket from the sofa that had fell off and sent them the pictures of the damage. I knew it was the floor stock because I pointed out the damage to Scott in the store when  I asked  was I getting floor stock. He said that  I would receive a new table in the box which was not delivered that way. I have called and talked to Scott on numerous occasions. I then began talking to Chris S[redacted] the owner who told me that the items were floor stock and I was told wrong about the items. He did order the base of the table and I refuse because the legs of the table weren't being replaced and are scratched up his delivery guys moved the chair and pointed out that they were not put together right. I reported it to Chris and he argued with me about it refused to deal with it. He told me he would not deliver my recliner unless I wrote a note saying that I would allow the base of the table to be replaced and that I received the recliner in good condition and that I would stop reporting them I refused to do that I told him I would not do that because I have not received or seen the recliner. I called him about the delivery of the recliner he said he would call me back later that day or the next day and I have  not had any more  communication from Chris since. I do not believe that he has the recliner.

I'm still willing to refund the $500 and leave things as they are.   If that doesn't satisfy customer I will order the matching recliner and deliver that and the table base.  I will notify customer when recliner comes in stock.

I haven't spoken to customer and have no record of any issues regarding this completed order.  Please forward any information regarding the warranty issue.  We look forward to getting this issue completed ASAP.

This is regarding [redacted] #[redacted] CLS Direct accepted her return cabinet.  Ordered customer the cabinet that she requested and agreed to take another $100 off to complete the transaction. She picked up cabinet and trim Jan 18th Thank you

I HAVE SOME TO ADD TO THIS MY WIFE AND I CANNOT MAKE THE PAYMENT FOR AUGUST DUE ON THE EIGHT SO WE HAVE CONTACTED [redacted] FINANCIAL TO PICK THE ITEMS UP TOMORROW FRIDAY THE THIRTY FIRST WE HAVE TWO HUNDRED DOLLARS AND FIFTY NINE CENTS COMING OUT OF OUR BANK ACCOUNT TO PAY FOR THEM TO PICK THE ITEM UP...

WE WOULD GREATLY LIKE TO ADD THIS AMOUNT TO OUR REFUND AMOUNT BECAUSE IF THEY HAVE TAKE CARE OF THIS ISSUE IN THE BEGINNING WE WOULD NOT NEED TO PICK THE ITEMS UP AND PAY ANY FEES FOR SUCH (SORRY FOR THE CAPS AND NO PERIODS MY LAPTOP IS BEING STUPID RIGHT NOW AND WILL NOT ALLOW ME TO CORRECT UNLESS I SHUT IT DOWN BUT I WANTED TO SEND THIS FIRST BEFORE I FORGOTTEN)THANK YOU

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.I'm happier than anyone to report that the business owner did in fact notify me by phone on Friday January 8 that our part had arrived and the delivery and assembly would be completed Saturday January 9.  The delivery team called in advance Saturday Jan 9, arrived on schedule with the appropriate part, and assembly was sufficiently completed.  I am fully satisfied with the outcome of this transaction and feel that CLS was likely in a jam due to their dependency on their supplier.  The owner seemed very concerned that I was fully satisfied.

To Whom It May ConcernI had filed a complaint against CLS Direct and they were suppose to order soft close for my kitchen cupboards. I missed the email to respond too and the case was closed. They have never followed through, so I would like to reopen the claim.Thanks

there is damage to all items purchased and I paid for a new set not floor stock items. I feel the only way to resolve this issue it to have my $1400 refunded and the sofa and table given back to CLS. I have retain an attorney and have taken  legal action to get this matter resolved.  My attorney and I have filed a claim with the court. I am letting my attorney handle everything at this time.

Firstly, you have not called a single time to inform us of anything, except the 2 times your employees showed up to inspect the armless love.Unless your count of 3 visits includes delivery then yes, otherwise a resounding No!. Secondly, My wife Mrs. [redacted] has contacted you and or your employees on several occasions and have not been giving anything except I don't know, we don't know, we won't know, there is no way to find out, as soon as we know you know. Thirdly, At this point my Wife and I have been given no other choice but to move forward in our own regards to get this issue resolved, seeing how we have not been reassured by you, your company or the manufacturer that the warranty would be honored and is worth at least the ink and the paper it is printed on.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I'm trying to understand what is now being claimed. 1. they only received 3 pages of the contract? 2.even tho her signature is 2 inches below payment terms I some how coerced her into agreeing to something else and lastly 3. the hand written receipt is NOW also not correct??? CLS Direct has completed 107 [redacted] deals in 2015 and over 350 in last 2-3 years. CLS Direct didn't complete those deals misrepresnting the payment terms.   Customer can easily view contract again by logging online into her account.  Customer was given all 5 pages of contract at time of purchase.  Lastly she received a copy of hand written receipt at time of purchase.  I will be back in country July 18th and feel a arbitration with Revdex.com is best way to come up a solution. I'm willing to address all of these issues and come up with something that is fair.  I strongly deny any of the series of events that this baseless complaint claims.  If that doesn't work,  Revdex.com tell me what is best way to come up with a solution.Thank you