CMR Ventures

[redacted] did indeed place a work order with her warranty company. Unfortunately unless a customer requests a certain vendor they get different ones each time. So when a new company is sent out unless the homeowner informs us we would have no idea who came to their home. We at CMR try to examine...

all the problems with a HVAC system with every call. Our technician was unaware that there was another company until the homeowner informed us. With that our technician was able  to see what the problem was. [redacted]'s unit had a bad TXV. We informed [redacted] that the part would be 3-5 days to receive and we would call her when it arrived. After installing the new TXV our technician missed that the contactor was going bad and needed to be replaced. As with any company sometimes mistakes happen and we try to make the repairs as quickly as possible. CMR Ventures is a reputable company and we are busy due to the A+ work we provide. CMR has since been in contact with [redacted] and provided her refund as we try to keep all customer satisfied. Thank You CMR Ventures LLC

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 Complaint: [redacted]
I am rejecting this response because:From: [redacted]...

<[redacted].com>Date: Fri, Jun 26, 2015 at 10:21 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] Call me since my complaint and offer to come by Saturday, That's the day since day one before my complaint that we told them that Saturday we will be out of town, so why are they continueing to offer us to come by Saturday..I feel like i'm being harass by them and there's no need for that..
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:This company, CMR, is assuming I don't understand how this matter works with them and the insurance company. Why, I don't know, but I completely understand and I think it is only common curtesy for the company, CMR, to respond to the customer after their agent, Patrick, said he would. My complaint is Patrick dismantled the AC and left it like that. The AC was functional before he came and his invoice that he wrote explains that, but we could no longer use it because he dismantled it. Ultimately the bottom line is CMR never responded to numerous phone calls from me, and this was the hottest week of the year and my family suffered because of it. Respond to me and allow me to make a decision for my family. furthermore, the harshness from one of the women who answers the phone is unacceptable. I would like to thank Revdex.com for at lest looking into this matter, but, I'm far from being satisfied.

I wouldn't give this organization 1 Star!
Do not contact this company! You will be sorry. My air conditioner broke on 22 August 2015. I am still without AC 19 days later. The office staff is rude and unsympathetic and blames the welding shop for not answering the phone we they call to get a status update. When they say they will call me back with an update they don't. I've missed 4 days of work waiting on the repair to the AC. Today, I was told the technician would be at my home between 7 - 12, no one showed up. At 3p.m. I called to get a status update. Denise, office manager, again blamed the welding shop saying that they called all day with no luck. I missed another day of work and she is completely rude and unapologetic almost like it's my problem. Definitely not a professional organization.
My two kids are broken out in hives and we are sleeping on the 2nd floor of my house until this repair happens, we haven't slept on our own bed for 19 days. We can't call another company because the technician has the entire motor. So we wait...
I have no confidence in this organization or respect for that matter. I have NEVER received such poor customer service.
DO NOT HIRE THIS COMPANY TO DO WORK FOR YOU! DO YOURSELF A FAVOR AND CALL SOMEONE ELSE.

Date: Thu, Feb 16, 2017 at 12:58 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted]@myRevdex.com.orgIn response to the rebuttle of the [redacted] claim,           whether an outside company was either hired by the [redacted] or the warranty company the system was replaced. Due to the nature of the problem with the equipment (reversing valve) it was repairable and the system was not in need of replacement. Unfortunatly we at CMR have to deal with customers that want their equipment replaced even though it is not warranted. Other contractors sell new equipment because that's what the customer has asked and that's how they make their money. We are hired by the warranty company to repair the equipment if it can be done which is the case here.                   As stated in the original reply, CMR made several attempts to enter the home and property and the dog on the property would not let the techs in.8/3/16 checked system found no Freon due to leak in reversing valve. Service fee of 75.00 due for service call as determined by the warranty company.8/16/16 Installed new reversing valve and added Freon to system customer must pay for Freon as per warranty company. 800.00. Found bad compressor in system due to running with no Freon before repair was completed. Not detectable until start up was due to happen8/25/2016 Replaced compressor pulled vacuum and added Freon again. (customer not charged for Freon as per warranty company) found bad valve9/9/2016 replaced valve. could not check system due to dog in house and would not let tech in.9/14/216 returned to start system found it was full of Freon but needed a senior tech. customer never returned any calls when we reached out to them to have repair completed.             CMR fully fulfilled their obligation to the homeowner to repair system and finds no reason for refund or lawsuit. As you can see we made the attempts to complete the job and the homeowner failed to allow us to do thatThank YouDouglas S

We at CMR Ventures LLC provide top quality work to all of our customers. We in fact did dispatch a Qualified Technician to Mr. [redacted]' house. The technician found that the capacitor was bad. Due to the fact that the unit had been running with a bad capacitor the compressor was now out on overload....

Mr. [redacted] did not understand this concept. The technician explained that when a unit continues to run or tries to run with a bad capacitor the compressor gets to hot to come back on and needs time to cool off. When Mr. [redacted] called into CMR he became very belligerent with the office manager and demanded someone back to his home. He simply would not listen to reason. After trying to talk to Mr. [redacted] CMR felt that it was best for him to contact his home warranty company and we would do the same and provide another service contractor to his home. Mr. [redacted] at that point continuously called CMR after being told to please not call any longer that the matter has been turned over to his warranty company. CMR Ventures at one point had to stop answering the phone. Mr. [redacted] was contacted by the warranty company and told There would be no charge from the new company for the service fee. The warranty company agreed with CMR Ventures and sent a new company. Unfortunetly there is no way for CMR to refund his $75 service fee as it was used for the initial service call. Thank You CMR Ventures

We at CMR Ventures are dedicated to customer satisfaction. Unfortunately some customers are not satisfied with the outcome of their services. On August 3, 2016 CMR was dispatched to the [redacted] residence. Upon arrival and checking of the Heat Pump system it was determined that there was a...

leak at the reversing valve. As this is a Job through a home warranty company, CMR has to gain approval for any repairs. A service fee of $75.00 is due for every home warranty company call which was paid by Credit Card. For the Freon to repair the unit is $100.00lb to the customer. The [redacted] had to have 8lbs installed in the unit for the repair to be completed. Which was agreed upon before the parts could be ordered. The authorization was obtained and we ordered the part. CMR returned to the home on August 8, 2016 to install the new reversing valve. The valve was installed and the Freon installed. Upon start up the technician found that the compressor was also bad. Since Freon was installed for the compressor the customer did not have to pay for it again. CMR returned to install the compressor on August 25, 2016. CMR Ventures then found a solenoid that was also bad. Part was ordered. CMR returned on Sept. 9, 2016 and again could not obtain entry due to dog. CMR was finally able to gain access on Sept. 14, 2016. After all parts were installed by installer he was unable to start system. After several attempts to contact homeowner with no success we received a Credit Card reversal from the Credit Card company. After a talk with the company it was determined that the [redacted] are responsible for the $800.00. The [redacted] have since contacted a company outside of the warranty company and had their equipment replaced. We at CMR made every attempt to repair the equipment and had several chances that we could not get ahold of the customer or not able to obtain entry. At this point the [redacted] do have to pay for the Freon and a refund is not possible as they did not allow CMR to complete the repair. Thank You CMR Ventures

To whom it may concern:
                              My company CMR Ventures LLC was dispatched by  [redacted] warranty company to provide service...

for [redacted]. On 3/12/15 We dispatched a service technician to [redacted]'s home. Upon inspection of the furnace the technician for that the transformer was bad and needed to be replaced. He replaced the transformer and checked the operation and found no other problems.                                [redacted] called his warranty company again on April 3 at 9:41 P.M to report the system had stopped working again. Upon inspection of the unit the technician found the board was bad and the transformer. We at that time ordered both the components.
                               On April 17th the parts were installed on [redacted]'s furnace and the heat was working at that time.
                                On April 30th [redacted] reported that the a/c was not working.
                                 CMR Ventures LLC dispatched the technician to find the heat limit shorted to the cabinet. One was ordered.
                                 CMR Ventures LLC installed the limit and found that the board had been shorted out again not of CMRs control.
                                 On 5/14/15 I personally went to the home to install the new parts. After inspection of the equipment I went through the unit. I replaced the module and installed a fuse. When I started the A/C the fuse blew. After inspection I found that [redacted]s dog had chewed his thermostat wires. I repaired the wires and now the system is running fine.
                                CMR Ventures does not or cannot control a bad part from the manufacturer or can we see how the equipment is run or maintained. We cannot determine how long parts take to come in. sometimes the parts come into us fast and sometimes they don't it is all supply and demand. We cut out the wires from the unit and explained to [redacted] that he cannot let the dog near that to prevent it from happening again.
                                 Thank you for your time
 
                                  Douglas S[redacted]

We at cmr take pride in all of our customers. We are now dealing with over 200 customers that have no A/C at all and a lot of them are health concerns or elderly. We asked for [redacted] to wait until Monday and at no time did he complain about the time frame being it was already Thursday. If [redacted] requires somebody sooner then the scheduled day all he has to do is ask the dispatcher. But that was not the case at all. Thank you CMR

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 Complaint: [redacted]
I am rejecting this response because:  We did not find an outside company to replace the heat pump. The Home Warranty company sent out a different company to assess why our system wasn't working.  That company determined we needed a new heat pump.  The home warranty company agreed to replace our heat pump under warranty.  However, during the install that company set a fire to our home.  The fire caused extensive damage.  This could have been avoided had CMR simply fix or replace the heat pump.  Their negligence in getting this fixed or replaced caused us to suffer loss from the fire.  I don't know how another company was able to get the home warranty to agree to replace the heat pump but CMR wasn't able, or didn't bother getting approval to fix.  They acknowledge that they never got the unit working, the repair process took well over 6 weeks.  Our unit was easily over 10 years old, if not over 15... why would they go through all the hassle and headaches of fixing every part of the unit, rather than replacing the entire unit.  It was covered under a home warranty.Why would your technician replace the Freon without confirming the rest of the unit was working.  The Freon should have been added after the system was tested and confirmed to be working.CMR can avoid being included in our lawsuit by refunding our $800, otherwise we have to choice but to sue them as well for their negligence in this matter.  Regards,
[redacted]

To Whom it may concern
                      After Reviewing this matter further the problem seems to be that [redacted] unit was left off for safety. The water that was leaking into the unit could have shorted out the motor that is located below the coil. [redacted] was then denied by his warranty company due to the failure. At this point the only thing we can offer [redacted] is a fair price to replace the drain pan on his coil.  It is unfortunate that [redacted] is in this predicament but that is in the hands of his warranty company and not with CMR. Thank You for your time in this matter.

We at CMR stand behind our work. The [redacted]s had the opportunity to have CMR repair the equipment at no additional cost to them if in fact it was the leak. They choose to use a company that charged them. Unfortunately we will be unable to refund any money. Thank You CMR

This company was referred to me through a service request about the AC blowing warm air to the home warranty company. It went horrible from the the initial request. They never contacted me, although I was clearly listed as the point of contact to schedule the repair. After not hearing anything for four days, I called the warranty company back and was informed that they had scheduled with me for that Saturday. They recommend, I contact CMR Ventures directly, where I was promptly informed by the person answering the call, that I had failed to return their calls. When I asked for the number being called, I found they were contacting the property owners corporate number. A property owner who was out of the country.
Within 48 hours of the repair water began to pool under the furnace. I called the home warranty company who placed an emergency call to CMR Ventures. I never heard from them. I had to call the home warranty company, again, and then I heard from CMR Ventures. Another repairman comes out, and states the drain line is clogged. He flushes the line and says that should resolve the problem but 48 hours later, the water once again begins to pool under the furnace. I call the home warranty company again, who calls CMR Ventures and the cycle of non-contact repeats itself to include calling the property owner, who is still out of the country.
Once again CMR Ventures sends out a repairman, who, while very knowledgeable, has no clue what the previous repairman did, so once again flushes the drain line. This was a Friday. By that Saturday night, the AC unit is once again blowing hot air but still leaking water. I called CMR Ventures' emergency number three times on Sunday. Twice the voicemail box is full and the third I get an answering service who states they will send them a message for Monday morning.
Monday morning, I contact CMR Ventures. After being on hold for about 5-10 minutes, I am told they will have a repairman to the house on Tuesday and will call me later in the day to provide the time frame in which they will be out. By 3:30pm, I had not heard from them. Knowing they close at 4:30pm, I call them (on all the numbers I have for them) and now it appears all their phones are out of service.
We are now four weeks from the initial service request and the AC system has returned to the original problem, blowing hot air and added leaking water. Needless to say, I am extremely frustrated and tired. I refuse to have them return to the house and I have lodged an official complaint at the corporate level of the home warranty company.

We only started working with this company because our home warranty contracted them out to us. First of all their staff is incredibly rude and Denise is by far the worst of them. We scheduled an appointment for Wednesday the 20th and when my husband I both took that day off (dual military) we waited until about 1330 and had not heard anything from CMR. We proceeded to give them a call and Denise informed us that they had cancelled our appointment because we didn't call to confirm the day before. Why would we have to call to confirm the appointment that we had already made and why had we not been told to do so if that were the case. They had the wrong phone number so I can understand why they weren't able to contact us (if they had actually tried). We then scheduled another appointment for July 27, 2016 because that was the soonest they could get us seen, meanwhile our family which includes two young children and three dogs are sitting in a 89 degree house for yet another week. We called to confirm the day prior and were told that our technician would be there between the hours of 1400-1800. At 1306 that day I placed a call to CMR to ask if they could give me a more specific time as I am not able to just spend 4 hours at home waiting for someone to show up. The woman politely told me that the technician was working an installment prior to my house and they would call me thirty minutes to an hour prior to my technician arriving. They say that if you call their office number after hours it will roll over to the technician on duty, but I called at 1727 and 1756 to check on the status of our technician and I got the answering machine. I left the house at 1915 because I had dinner plans with some friends that night. I receive a call at 1947 (no caller ID) which is almost 2 hours after our "appointment time" telling me that a technician is on the way. I let her know that I was not coming back as I was already gone, but that I would try to get someone there as soon as possible. I had someone at the house by 2017 and my husband returned home at approximately 2025 but no technician ever arrived. He called them and left a message and I also called them at 2143 requesting they call me first thing in the morning because nobody showed up. Of course nobody called us, so I called them at 0830 and Denise has the nerve to call my husband and I liars because her technician "showed up" at 2030 and waited 10 minutes and took it upon themselves to leave. Denise claimed that the technician had knocked on the door heard our dogs barking and nobody came to the door. Regardless of that, I couldn't figure out why this technician wouldn't call me back prior to leaving to ask if someone was in route because they were already 2 hours late, so you would think they would do whatever necessary to make things right. She also claimed that she called me to inform me that the technician was going to be late, but again that was a 100% lie and my phone call log will prove that one. My husband asked Denise to talk to someone higher than her because she is only the office manager and she informed him that Doug was still on vacation. We had asked her the week prior to talk to Doug, but he was on vacation last week as well. When my husband asked for his last name she rudely informed him that she is not required to give his last name. Roger that. We reached out to our home warranty company again and we will not have to deal with CMR again as they are contracting us out to another company that will fix our AC today. STAY AWAY FROM THIS COMPANY IF YOU CAN OR REQUEST TO UTILIZE A DIFFERENT ONE!!!

We would like to first say that we are a very capable and reliable company. Cmr did in fact respond to [redacted]'s service call and determine that she did in fact have a bad compressor. The compressor was not ordered and installed due to the fact that the [redacted] nor her warranty company...

have replied to what is called the non-covered costs to replace the compressor. We have every intension of replacing the compressor as soon as The warranty company does their part and inform [redacted] of non-covered costs and [redacted] does in fact agree to them. Unfortunately we at CMR cannot due the jobs of others and take a lot of the blame from the warranty companies as do other companies. Thank you CMR

Their customer service is awful. I put a request in and I was suppose to hear within 24 hours. Nothing no call... I ended up calling each day for about a week and every conversation was they were still working on the schedule, training new people or short staff. It's been a week and I no longer interested with this company and also informed A[redacted].

My A/C broke in June and it is still not fixed, having to use this company that was contracted by my home warranty insurance this is so painful, but I'm stuck with them, since they came out 2 time but still have not fixed my A/C.... Stay far away from this company!!!!

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 Complaint: [redacted]
I am rejecting this response because:
I find it funny that the
representative to address the numerous telephone calls and voice messages I mentioned
leaving which ALL went unanswered. At this point, I do not know what or who to
believe. The Warranty Company, [redacted], is blaming the contractor.
CMR Ventures Heating and Air Conditioning, the contractor, is blaming the
warranty company. However at the end of the day, the only one suffering is ME,
the customer! It’s been consistently 90 or more degrees since placing my
initial claim 7+ weeks ago, and I’m being forced to remain living in these
extreme and uncomfortable conditions while the two companies point fingers and
place blame. I’m confused. I have coverage, I’ve filed a claim, I’ve been
assigned a contractor, the problem has been established, and I’ve paid the
$75.00 service fee for services that have unfortunately not been rendered. It’s
bad enough that I am suffering, however I also have a small puppy and an
elderly my mother, staying here in my home and suffering as well. BOTH parties
seem to be trying to ‘pass the buck’ and name the other scapegoat, if you will.
Because the way I see it, had someone, anyone, from CMR Ventures responded to
even ONE of my many telephone calls and/or voice messages, the problem would
have been fixed weeks ago. Yet, they call themselves a competently run company?
I think not. What’s competent and professional about a company who takes the
money of its customers and handles them AFTER they’ve made their buck, as if
everything about the customer is an inconvenience?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I find it funny that the
representative to address the numerous telephone calls and voice messages I mentioned
leaving which ALL went unanswered. At this point, I do not know what or who to
believe. The Warranty Company, [redacted], is blaming the contractor.
CMR Ventures Heating and Air Conditioning, the contractor, is blaming the
warranty company. However at the end of the day, the only one suffering is ME,
the customer! It’s been consistently 90 or more degrees since placing my
initial claim 7+ weeks ago, and I’m being forced to remain living in these
extreme and uncomfortable conditions while the two companies point fingers and
place blame. I’m confused. I have coverage, I’ve filed a claim, I’ve been
assigned a contractor, the problem has been established, and I’ve paid the
$75.00 service fee for services that have unfortunately not been rendered. It’s
bad enough that I am suffering, however I also have a small puppy and an
elderly my mother, staying here in my home and suffering as well. BOTH parties
seem to be trying to ‘pass the buck’ and name the other scapegoat, if you will.
Because the way I see it, had someone, anyone, from CMR Ventures responded to
even ONE of my many telephone calls and/or voice messages, the problem would
have been fixed weeks ago. Yet, they call themselves a competently run company?
I think not. What’s competent and professional about a company who takes the
money of its customers and handles them AFTER they’ve made their buck, as if
everything about the customer is an inconvenience?
Regards,
[redacted]

Nobody is trying to pass the buck or do anything to slight [redacted] in any way. We at CMR Ventures LLC have no choice but to follow the guidelines set forth by the warranty company. Then we install the equipment as they are received. We do not take anyone out of turn and do out best to get to the customers in a timely manor. As of Friday 6/12/15 [redacted]'s installation has been completed. We have heard nothing to the contrary that she is having any problems. Thank You CMR Ventures LLC