CMR Ventures

CMR Ventures provides top quality service for every customer. This service call began on 7/26/2016. [redacted] called his warranty company stating his A/C wasn't working. CMR arrived at the home to find the thermostat was bad and the unit was low on Freon. CMR replaced the thermostat and [redacted]...

[redacted] told the technician not to put the Freon in. With every home warranty service call the homeowners are required by the warranty company to pay a service fee. [redacted] paid the fee as CMR did everything they could to do the repair. On 8/11/2016 [redacted] was returned to the schedule to come out and add the Freon. But [redacted] cancelled the call. [redacted] called back and was then put on the schedule for 8/16/2016. Upon arrival the technician found the system was frozen. This is due to running the system with low on Freon. [redacted] was told we had to turn off the system and let it thaw. There was nothing that could be done until the unit is ice free. [redacted] called into CMR on 08/17/2016 demanding that CMR get someone out to his house that day. CMR explained to [redacted] that our schedule was completely full and we could put him on for 08/18/2016. He accepted the appointment and is currently on the schedule. We at CMR tried everything possible to explain and help [redacted] but were unsuccessful. Unfortunately we cannot return his money due to the fact that the service and all protocols have been followed as set up by the warranty companies. Thank You CMR Ventures LLC

To whom it may concern,
          After reading the complaint by [redacted] here is the response from CMR Ventures LLC.
          On May 7th 2014 [redacted] place a service call with her...

home warranty company. We are a sub contractor for the warranty company.          On May 8th we arrived at [redacted]s home to find that there was a leak in her thermal expansion valve. [redacted] expressed to us at that time that another company had installed a compressor in the system in January and she has had high utility costs all winter. The high cost were due to the condenser not having Freon and running on straight electric heat.
          The thermal expansion valve (TXV) was ordered. The part had to come from the factory which takes longer than if we could use a universal part.
          On June 3rd 2014 our install crew went out and installed the new part and had the system up and running.
          On June 15th 2014 [redacted] called our company to let them know that the system quit working again.
          On June 17th 2014 I returned to [redacted]s home to find that there was a refrigerant restriction in the system, from the system being open all winter with the TXV.
         On June 20th we sent a technician to the home and found that [redacted] had been still running the system and it was frozen. We let her know that we would have to let the ice melt and we could come back out. She stated she was going out of town and would call us back. She never returned the numerous calls that we left for her.
          [redacted] has asked for compensation but also wrote us a bad check for $400.00 that she owed for the Freon when the TXV was installed. We have made several attempts to contact her to no avail.
          [redacted] has since had the warranty company repair her system.
          CMR Ventures LLC has tried to handle this matter in a very professional way but [redacted] has been difficult at times not understanding how the parts are sent to us and how the warranty company works. We are at their mercy when it comes to getting authorization for the jobs to be done. When it is hot outside its even worst. The sub contractors take the blame for it all and not always their faults.
           Since [redacted] wrote us a bad check for $400.00 my resolution to the problem is to let her keep it and CMR Ventures LLC will be happy to provide a free fall check up for her system in the fall.
         Thank you for all of your time in this matter I hope this helps. Doug S[redacted]

CMR Ventures LLC has read the following and reviewed the files. Doug from CMR  Ventures LLC did in fact go to [redacted] house to repair her heat. He found the control board was bad. The board was ordered and replaced. The board was in fact tested and working at that time. The Heat and Air...

Conditioning were tested and found operational at that time. The fusible link was disconnected but at no time was the furnace left unsafe or unable to use. this is purely the opinion of a technician that needs more experience in the field.  CMR Ventures does not nor will they ever cut corners of any kind! CMR Ventures LLC has been in contact with [redacted] and we supplied her with a new fusible link to have installed and she has agreed to remove this complaint and any others. Thank You CMR Ventures

My A/C broke in June and it is still not fixed, having to use this company that was contracted by my home warranty insurance this is so painful, but I'm stuck with them, since they came out 2 time but still have not fixed my A/C.... Stay far away from this company!!!!

This company was referred to me through a service request about the AC blowing warm air to the home warranty company. It went horrible from the the initial request. They never contacted me, although I was clearly listed as the point of contact to schedule the repair. After not hearing anything for four days, I called the warranty company back and was informed that they had scheduled with me for that Saturday. They recommend, I contact CMR Ventures directly, where I was promptly informed by the person answering the call, that I had failed to return their calls. When I asked for the number being called, I found they were contacting the property owners corporate number. A property owner who was out of the country.
Within 48 hours of the repair water began to pool under the furnace. I called the home warranty company who placed an emergency call to CMR Ventures. I never heard from them. I had to call the home warranty company, again, and then I heard from CMR Ventures. Another repairman comes out, and states the drain line is clogged. He flushes the line and says that should resolve the problem but 48 hours later, the water once again begins to pool under the furnace. I call the home warranty company again, who calls CMR Ventures and the cycle of non-contact repeats itself to include calling the property owner, who is still out of the country.
Once again CMR Ventures sends out a repairman, who, while very knowledgeable, has no clue what the previous repairman did, so once again flushes the drain line. This was a Friday. By that Saturday night, the AC unit is once again blowing hot air but still leaking water. I called CMR Ventures' emergency number three times on Sunday. Twice the voicemail box is full and the third I get an answering service who states they will send them a message for Monday morning.
Monday morning, I contact CMR Ventures. After being on hold for about 5-10 minutes, I am told they will have a repairman to the house on Tuesday and will call me later in the day to provide the time frame in which they will be out. By 3:30pm, I had not heard from them. Knowing they close at 4:30pm, I call them (on all the numbers I have for them) and now it appears all their phones are out of service.
We are now four weeks from the initial service request and the AC system has returned to the original problem, blowing hot air and added leaking water. Needless to say, I am extremely frustrated and tired. I refuse to have them return to the house and I have lodged an official complaint at the corporate level of the home warranty company.

I wouldn't give this organization 1 Star!
Do not contact this company! You will be sorry. My air conditioner broke on 22 August 2015. I am still without AC 19 days later. The office staff is rude and unsympathetic and blames the welding shop for not answering the phone we they call to get a status update. When they say they will call me back with an update they don't. I've missed 4 days of work waiting on the repair to the AC. Today, I was told the technician would be at my home between 7 - 12, no one showed up. At 3p.m. I called to get a status update. Denise, office manager, again blamed the welding shop saying that they called all day with no luck. I missed another day of work and she is completely rude and unapologetic almost like it's my problem. Definitely not a professional organization.
My two kids are broken out in hives and we are sleeping on the 2nd floor of my house until this repair happens, we haven't slept on our own bed for 19 days. We can't call another company because the technician has the entire motor. So we wait...
I have no confidence in this organization or respect for that matter. I have NEVER received such poor customer service.
DO NOT HIRE THIS COMPANY TO DO WORK FOR YOU! DO YOURSELF A FAVOR AND CALL SOMEONE ELSE.

Their customer service is awful. I put a request in and I was suppose to hear within 24 hours. Nothing no call... I ended up calling each day for about a week and every conversation was they were still working on the schedule, training new people or short staff. It's been a week and I no longer interested with this company and also informed A[redacted] H[redacted] S[redacted].

Review: On May 7, I requested service from AHS for my air conditioning unit. The A/C would produce warm air instead of cold air. CMR was selected as the contractor by AHS. The first technician that came to my home identified that there was a leak in a "TVP" pipe and that allowed all my freon to escape. They were to report their findings to AHS so that they could receive authorization to repair the unit.

My first issue with this company occurs when they scheduled a technician to come out for what I thought was the repair of the problem. Instead, the technician arrived at my home, only to look at the outside unit to "see which part needed to be ordered". I had made arrangements to take off of work, when in fact, I didn't need to be at the home at all. I called the company immediately after the technician left and was told that they don't share all of the service call details with all techs.

So, after waiting about a week for the part to come in I call (instead of receiving a call from them), to inquire about the status. I'm told that it take a few days longer for the part to come in but they will call me when it arrives to schedule the install. At this point, I am already growing unhappy, but they have me between a rock and a hard place because the part that has to be ordered is apparently one that is hard to find. So requesting a new contractor means re-starting the entire ordeal and more days of waiting.

When the part does finally arrive, I schedule yet another day off of work so that I can meet the technician(s) for the install. They fix the part and install the freon, however, the air doesn't feel quite cool enough when they leave. I communicate this to them and I'm told to "give it some time, because it normally takes about 24 hours for the house to cool". The next morning, my family and I awoke to an 84-degree thermostat and a completely frozen unit.

I call CMR again, and let them know the problem. At this point, I express my disappointment in how the situation has been handled thus far. I'm told that a senior tech needs to come out to investigate. Of course this has to happen a few days out because my unit has to thaw. During the visit from the senior tech (my THIRD vacation day), I'm told that there are times when freon is re-charged, that you can't tell if it's "out of balance" and that's probably what happened here. There's also some talk about the techs that came to my home being relatively new and not working so well together. That issue was being addressed by the owner of the company.

Following this visit, I had a cool house for about 1 week. On the 7th day, we again awoke to a high interior temperature. Because I now knew what to check for, I went immediately to the basement and see that my unit has frozen over again! I place an immediate call to CMR and I'm told that they will send a senior tech out.

So for my FIFTH wasted vacation day, I receive a visit from the owner of the company for the repair. After he's been there for about 30 mins, he says there seems to be some blockage in the unit. The air blowing from the vents is cool enough to drop the house a couple of degrees, but he said that he would call AHS to see if he can get authorization to replace the unit. After waiting a few days and hearing nothing, I place a call to inquire about the status. I'm told that I will get a call back. Instead what I get is a technician coming to my home without me being informed that I had an appointment! I was alerted to this by a door-knocker tag that read, "sorry we missed you... "!

I am at my wits end with this company! I have been dealing with them for 6 weeks straight and have had a week's worth of wasted vacation days and still NO resolution to my problem. Their communication, customer service and proficiency is poor! The overall attitude that has been exhibited towards me (the CUSTOMER) is that they couldn't care less about any inconvenience that they have caused me. I have received countless insincere apologies in the place of what I really deserve - a FIXED A/C UNIT (and perhaps even an offer to compensate me for my wasted time)!

I am hoping that the Revdex.com can help me bring this matter to a satisfactory close!Desired Settlement: If my unit cannot be successfully repaired in ONE appointment, I would like it to be replaced. I would also like to receive some sort of compensation for my wasted time.

Business

Response:

To whom it may concern, After reading the complaint by [redacted] here is the response from CMR Ventures LLC. On May 7th 2014 [redacted] place a service call with her home warranty company. We are a sub contractor for the warranty company. On May 8th we arrived at [redacted]s home to find that there was a leak in her thermal expansion valve. [redacted] expressed to us at that time that another company had installed a compressor in the system in January and she has had high utility costs all winter. The high cost were due to the condenser not having Freon and running on straight electric heat. The thermal expansion valve (TXV) was ordered. The part had to come from the factory which takes longer than if we could use a universal part. On June 3rd 2014 our install crew went out and installed the new part and had the system up and running. On June 15th 2014 [redacted] called our company to let them know that the system quit working again. On June 17th 2014 I returned to [redacted]s home to find that there was a refrigerant restriction in the system, from the system being open all winter with the TXV. On June 20th we sent a technician to the home and found that [redacted] had been still running the system and it was frozen. We let her know that we would have to let the ice melt and we could come back out. She stated she was going out of town and would call us back. She never returned the numerous calls that we left for her. [redacted] has asked for compensation but also wrote us a bad check for $400.00 that she owed for the Freon when the TXV was installed. We have made several attempts to contact her to no avail. [redacted] has since had the warranty company repair her system. CMR Ventures LLC has tried to handle this matter in a very professional way but [redacted] has been difficult at times not understanding how the parts are sent to us and how the warranty company works. We are at their mercy when it comes to getting authorization for the jobs to be done. When it is hot outside its even worst. The sub contractors take the blame for it all and not always their faults. Since [redacted] wrote us a bad check for $400.00 my resolution to the problem is to let her keep it and CMR Ventures LLC will be happy to provide a free fall check up for her system in the fall. Thank you for all of your time in this matter I hope this helps. Doug S[redacted]

Review: CMR Ventures as proven incompetent and inefficient in their ability to provide even mediocre air-conditioning and heating services. A service request through a home warranty company was made on June 10th. The technician has been out to the house several times since the 12th, with a couple different diagnoses and finally diagnosing a blockage in the cooling coils. A coil was supposed to be ordered on June 29th, but no one even knows if it has been ordered or not. On June 28th I had this service upgraded to an emergency because I have an 18th month old premature baby with allergies that are worsening because of the 90 degree and above temperatures whether the windows are open or closed and no air circulation. I called on July 5th to check the order status of the part. The person that always answer the phone ([redacted]) put me on hold for a few minutes returned to the phone stating she would call me back after speaking with the purchasing clerk. It is now July 8th, no progress has been made and my phone call was never returned. The home warranty company called and received the same information that was provided to me on Friday, which was checking with the purchasing clerk and would call back. This situation has been escalated to the home warranty company’s executive level, to deal with this awful situation.Desired Settlement: Complete the repair today!

Business

Response:

To whom it may concern:

CMR Ventures LLC was sent a work order by a home warranty company on 06/10/2013 for a **. [redacted]. As this is the busy time of year we had the [redacted] residence scheduled for 6/12/2013. A technician arrived at the home on 6/12/2013 to find the system totally frozen. This happens due to low on Freon, bad motor, clogged filter or a few other problems. We let **. [redacted] know that the system needed to thaw out and we would reschedule him.

On 06/14/2013 we had a technician arrive at the [redacted] residence to find that the system was in fact still frozen due to [redacted]. [redacted] turning the system back on.

On 06/17/2013 Our office call **. [redacted] to put on the schedule for 06/18/2013 and he stated that he had not needed the air conditioning and was not running it. He stated he would keep us posted

On 06/24/2013 **. [redacted] called in stating that the Air Conditioning in his home was not working as we had already known and were trying to get resolved and was put on the schedule for 06/26/2013. On 06/26/2013 we found that there was a restriction in the evaporator coil.

We then ordered a coil and put **. [redacted] on the schedule for 06/28/2013 but due to bad weather and not being able to open the system due to moisture we had to reschedule for the 29th.

Of no fault of our own the coil that was sent to us was not the correct part, we let **. [redacted] know the situation and ordered a new coil on 07/01/2013.

The coil arrived on 07/08/2013. **. [redacted] had already contacted his warranty company and asked for a second opinion.

The second opinion was sent to another company and we have since not heard back from the warranty company nor **. [redacted],.

We try to do everything we can to accommodate all of our customers to the best of our abilities. Leaks are some times the hardest to find and repair. This problem could have been resolved had the system been thawed when we were there the second time or if **. [redacted] had not waited a week to find if it was working or not. Plus we had the bad weather which prohibited our installation. Then the wrong coil was sent to us.

Thank you for your time in this matter

[redacted]

CMR Ventures LLC

CMR installed a faulty fan in my system in June of this year. When it broke again in August they sent a totally incompetent technician (Sami) to trouble shoot. He said it was a control board and needed to be ordered. At this time we had also put our house on the market to sell and were anxious to get the A/C fixed. Al (best tech I have seen) came to install the part and discovered it was really the fan. So another delay. We were told it would be installed the following Monday. When we did not receive a call my wife called CMR to check on the installation. She was told the part was in but would not be installed until Tuesday which was the day for our house to be visited by 10 Realtors for a viewing. When my wife offered to drive to Annapolis and pick the part up if a technician could swing by at the end of the day, Doug got on the phone and proceeded to yell, demean, insult and drive my wife to tears. Since she was only trying to help she did not understand what caused such a tirade of condescending language from Doug. He does not deserve to get anyone's business and I would never recommend him to anyone. As a matter of fact I would advise everyone to warn their friends about Doug and take their business elsewhere. Al was great but the other Technician did not know which end of a screwdriver to use and was clearly anxious to just leave. CMR customer service is poor at best. Work is shoddy and they are obviously not using good parts for their repairs. Doug is the worst owner, manager I have ever dealt with and does not deserve to be in business.