Co-operators Insurance (Trans Canada Centre)

The message has been sent to the distribution company to honor the customer’s request to stop the delivery the free weekly newspaper Laguna Niguel NewsWe will follwith the customer to verify that the delivery has stopped and escalate this matter until it is completely resolved

The message has been sent to the distribution company to honor the customer’s request to stop the delivery of the Sunday’s newspaper as promisedWe will escalate this matter until it is completely resolved

Our records show a subscription account in the name of [redacted] at [redacted] Dr [redacted] Ca ***- [redacted] was moved to this address on 5/19/The customer called our office to let us know that the subscription did not start as promised and the subscription service was cancelled on 6/30/ As requested the refund check in the amount of $was mailed to the customer on 9/25/at the address listed in this complaintPlease allow up to days to receive the refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved We apologize for any inconvenience we may have caused concerning the delivery issues on this account

As requested the refund check in the amount of $was mailed to the address listed on the account on 1/29/Please allow up to days to receive the refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The discount is not what I want after seeing a post it note I discovered that its not appropriate for my business and is not viable for all the headaches Oc Register has caused

We have contacted the subscriber by phone regarding our efforts to correct the delivery issuesThe subscriber has informed us that the delivery service is not being delivered Thursday – Sunday as promisedAn email message has been sent to the distribution company to honor the customer’s request to delivery the paper Thursday – Sunday without any future interruption in the serviceWe will follwith the customer to verify the delivery and escalate this matter until it is completely resolvedA credit was processed to extend the customers service for one year to compensate for all the missed deliveries We apologize for any inconvenience we may have caused with the delivery service that did not start as promised

Our records show a subscription account in the name of [redacted] at [redacted] ** [redacted] was started on 7/12/Upon receipt of your correspondence we discovered that the subscription was cancelled due to a payment errorThe subscription service was restarted on 8/16/with the payment in the amount of $for the service period 8/16/– 9/4/ We will follwith the customer to verify the delivery and escalate this matter until it is completely resolved We apologize for any inconvenience we may have caused concerning the billing and delivery issues on this account

This complaint was sent to our company in errorThe complaint outlined in this report is intended for *** Please let me know this has been corrected in your files

We will honor the customer’s request to refund $of the $payment made on 8/12/ We have contacted the subscriber to confirm that the refund check is scheduled to be mailed to the address listed in the complaint within the next weeksWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved We apologize for any inconvenience we may have caused with the missed delivery service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We have contacted the subscriber and verified that we have corrected the delivery issueWe apologized for any inconvenience we have caused with the missed delivery service and a service adjustment was made to extend his initial service period

Our records show a subscription account in the name of [redacted] at [redacted] W [redacted] Ave Apt [redacted] Ca ***The delivery service was started at this address on 10/7/The customer called our office to let us know that the subscription was not delivered as promised and the delivery service was cancelled on 10/17/ As requested a certified refund check in the amount of $was mailed to the customer on 10/21/at the address listed on the accountPlease allow up to days to receive the refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved We apologize for any inconvenience we may have caused concerning the delivery issues on this account

Our records show a subscription account in the name of [redacted] At [redacted] Dr Apt [redacted] Fullerton Ca was started on 5/29/with the payment in the amount of $for the service period 5/29/– 7/28/The customer called our office to let us know that the subscription service did not start as promised and the subscription service was cancelled on 7/15/ As requested the refund check in the amount of $is scheduled to be mailed to the customer at the address listed in this complaintPlease allow up to days to receive the refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved We apologize for any inconvenience we may have caused concerning the billing activity and delivery issues on this account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] I am not Satisfied with this Response because this is a Delivery Issue....I have not been receiving my Papers for over 4 months. The Problem has not been resolved & I am still not receiving any Paper Delivery. Credit or no credit..I still want a Newspaper Delivered to me.

The refund was mailed on 2/10/to *** *** *** *** *** *** *** *** *** and retuned to our office for invalid addressWe will change the mailing address to *** *** *** *** *** *** *** *** *** ** *** and reissue the refund
As requested the
refund check in the amount of $is scheduled to be mailed to the address listed in this complaintPlease allow up to days to receive your refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is completely resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Dear.Miss ***,Thank you from rhe bottonm of my heart.Blessings,
Regards,
*** ***

The message has been sent to the distribution company to honor the customer’s request to deliver the Sunday newspaper as promisedWe have made several attempts to contact the subscriber to confirm that we have corrected the delivery issue and we will escalate this matter until it is completely
resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not gotten my refund from these folks,or any follow upcontact from them as statedCan you help?
Regards,
*** ***

We have contacted the subscriber and verified that we have corrected the delivery issueWe apologized for any inconvenience we have caused with the missed delivery service