Co-operators Insurance (Trans Canada Centre)

As requested the refund check in the amount of $was mailed to the address listed on the account on 5/15/Please allow up to 10 days to receive the refundWe will follwith the customer to verify receipt of the refund check and escalate this matter until it is
completely resolved

The action taken on this matter was to place a stop delivery, which occurred on 3/7/17.It is unknown who contacted us by phone to place an order for delivery of the paper, but the subscription has been stopped per this written notification

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I spoke with the OCR customer service agent she did agree that one of the accounts (Th-S) SHOULD HAVE BEEN CANCELLED upon receipt of my request for daily deliveryShe also agreed that I had double paid for an entire year (2016) for a single paper received dailyHer response was the since I had paid the extra (in check form) for no refund would be grantedReally? And just why not?Therefore I do NOT accept your decision to deny any refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have asked numerous times in the past for OC Register to stop delivering the Laguna Niguel News to my home. Thanks to my Revdex.com complaint #10757742 from August 21, 2015, the delivery stopped. However the paper was delivered again on Thursday April 21st to my driveway. I do not want this paper delivered and left on my driveway as it's a security issue when I'm away on vacation, etc. OC Reigster customer service has been ineffective in the past in stopping this paper delivery, and this is why I must file another complaint with Revdex.com. Thank you for your attention to this matter.Desired Outcome: Stop delivery of Laguna Niguel News

We originally scheduled a North Zone Friday Wrap for the client and our Insert Manager placed it in the South Zone. Evidently we were overbooked.  We have contacted the client to make good using other options with the client’s approval. We have resolved this matter with the...

client’s approval and [redacted] has agreed to run 75,000 Post It Notes in the North Zone at a discount.  He will redeem before August.     [redacted]Orange County RegisterSales Manager, Circulation625 N. Grand Ave., Santa Ana, CA  92701 - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The discount is not what I want after seeing a post it note I discovered that its not appropriate for my business and is not viable for all the headaches Oc Register has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. A representative of the Orange County Register has contacted me about the $30.00 refund and he said it would be mailed within 2 weeks.  I doubt if I would have gotten my refund if not for the Revdex.com and I appreciate your help.
Regards,
*. [redacted]

The message has been sent to the distribution company to honor the customer’s request to stop the delivery the free weekly newspaper Laguna Niguel News. We will follow-up with the customer to verify that the delivery has stopped and escalate this matter until it is completely resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our records show a subscription account in the name of [redacted] at [redacted] was started on 3/22/2015. Upon receipt of your correspondence we discovered that the subscription was cancelled in error due to a data entry mistake. The subscription service has been...

restarted with the full payment amount of $15.00 for the service period 4/19/2015 – 4/17/2016.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I cannot thank you enough for your assistance.  I do not believe we would have achieved a positive outcome without it.
Regards,
[redacted]

We have contacted the subscriber and verified that we have corrected the delivery issue. We apologized for any inconvenience we have caused with the missed delivery service and a service adjustment was made to extend his initial service period.

We have contacted the subscriber by phone regarding our efforts to correct the delivery issues. The subscriber has informed us that the delivery service is not being delivered Thursday – Sunday as promised. An email message has been sent to the distribution company to honor the customer’s request to...

delivery the paper Thursday – Sunday without any future interruption in the service. We will follow-up with the customer to verify the delivery and escalate this matter until it is completely resolved. A credit was processed to extend the customers service for one year to compensate for all the missed deliveries.
 
We apologize for any inconvenience we may have caused with the delivery service that did not start as promised.

The message has been sent to the distribution company to honor the customer’s request to stop the delivery of the Sunday’s newspaper as promised. We will escalate this matter until it is completely resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Strangely enough, I got a check in the mail from them today! I hadthought is was in response to your scond contact with them.Thank you for your help,
Regards,
[redacted]

As requested the refund check in the amount of $36.74 was mailed to the address listed on the account on 1/29/2016. Please allow up to 7 days to receive the refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.

Our records show a subscription account in the name of [redacted] at [redacted] was started on 7/12/2015. Upon receipt of your correspondence we discovered that the subscription was cancelled due to a payment error. The subscription service was...

restarted on 8/16/2015 with the payment in the amount of $5.00 for the service period 8/16/2015 – 9/4/2016.
 
We will follow-up with the customer to verify the delivery and escalate this matter until it is completely resolved.
 
We apologize for any inconvenience we may have caused concerning the billing and delivery issues on this account.

This subscription was stopped for non-payment on 2/21/17, due to no response to our invoice sent on 11/8/16.Payment was received and posted 2/7/17, a full three months after the billing date. The account has been restarted at the same 10 cent rate and paper will again be delivered on 4/9/17

On review of this subscription, I found two different accounts set up for this address:1) Account number [redacted] in name, [redacted]. Account was voluntarily activated on 1/9/15 through an order placed in [redacted]. Initial cost of subscription $29.00 for the first year prepaid. Our records...

indicate this subscription has multiple complaints regarding failed delivery,  and account also has record of vacation stop requests. From all indications, delivery was regular with papers being delivered and paid for voluntarily by check.2) A second account 181413055 in name [redacted] was voluntarily activated via an internet order on 1/4/16. At the time the order was placed,  a credit card was used to pay for service and the account set up on auto pay terms. Since the time the order was voluntarily placed, the account has record of vacation stop requests and record of complaints regarding delivery issues.Both accounts were stopped on the expire date and are currently inactive. All records indicate two subscriptions at this address, in two different names. One account set up on auto pay, the second account received renewal bills and made regular payments.In fact our company sends reminders to all Auto Pay subscribers 10 days prior to the  auto pay charge.   Our decision at this time is to issue no refund