Co-operators Insurance (Trans Canada Centre)

Our records show a subscription account in the name of [redacted]  [redacted]. The customer’s payment for the subscription service was received on 11/24/2014 in the amount of $8.00, for the 8 weeks service period 11/15/2014 – 1/10/2015. The service was...

stopped for non renewal on 4/10/2015, with a balance owing of $25.50. Based on the information provided in the complaint it is our judgment the delivery service was not delivered as promised. We have processed a credit in the amount of $25.50 to remove the outstanding balance.
 
As requested the refund check in the amount of $8.00 is scheduled to be mailed to the address listed on the account next week. Please allow up to 7 days to receive your refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.

Per request filed in this report, the subscription for Mr. [redacted] has been terminated effective immediately.No payment is due. The carrier will be informed the subscription was started in error.   Mr. [redacted] should disregard the invoice sent to him

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:The OC Register has started delivering their Sunday edition to my door. I am not, nor have I ever been a subscriber of their newspaper. I called and discovered that they were delivering the paper, unsolicited, in an effort to entice a former subscriber to renew a subscription. This subscriber ([redacted], or something like that), appears to be a previous resident of my apartment, but she has not lived here in at least three years (the time I have been here). I was told, three weeks ago, that they would update their system and I would not receive the paper anymore. Nonetheless, the paper has been delivered to my door every Sunday since this conversation. I had a similar issue about a year ago (though they never explained why they were delivering the paper then), and after calling repeatedly, being assured each time that they would stop nuisance paper deliveries, they kept delivering the paper. The only thing that worked was filing a Revdex.com complaint, which finally got them to cease. I see a similar pattern developing now, so rather than repeatedly spending 20 or more minutes a week on hold before I can ask a company I have never done business with to cease delivering their newspaper, I am filing yet another complaint with you.  Desired Outcome:Cessation of nuisance newspaper deliveries and disassociation with the former resident of my apartment from my address to avoid this issues repetition in the future. (There should be no account associated with my address).

Our records show an inactive subscription account in the name of [redacted], at [redacted]o [redacted] Ca  [redacted]. The customer’s account was adjusted with a rate increase on 8/18/2015. Our business rule policy as stated on our web site and all sales material “Orange County...

Register can increase the rate of the subscription at any time.”
Based on the information provided in the complaint it is our judgment that the customer did not desire to extend the service with this rate increase adjustment.
As requested we have processed a credit in the amount of $18.54 to remove the amount due on the account.

Our records show a subscription account in the name of [redacted] at [redacted] W [redacted] Ave Apt [redacted] Ca  [redacted]. The delivery service was started at this address on 10/7/2015. The customer called our office to let us know that the subscription was not delivered as promised and the delivery...

service was cancelled on 10/17/2015.
As requested a certified refund check in the amount of $25.00 was mailed to the customer on 10/21/2015 at the address listed on the account. Please allow up to 7 days to receive the refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.
We apologize for any inconvenience we may have caused concerning the delivery issues on this account.

We will honor the customer’s request to refund $30.00 of the $89.86 payment made on 8/12/2014.
 
We have contacted the subscriber to confirm that the refund check is scheduled to be mailed to the address listed in the complaint within the next 2 weeks. We will follow-up with the customer to...

verify receipt of the refund check and escalate this matter until it is completely resolved.
 
We apologize for any inconvenience we may have caused with the missed delivery service.

Our records show a subscription account in the name of [redacted] At [redacted] Dr Apt [redacted] Fullerton Ca  92831 was started on 5/29/2015 with the payment in the amount of $20.00 for the service period 5/29/2015 – 7/28/2015. The customer called our office to let us know that the...

subscription service did not start as promised and the subscription service was cancelled on 7/15/2015.
 
As requested the refund check in the amount of $20.00 is scheduled to be mailed to the customer at the address listed in this complaint. Please allow up to 14 days to receive the refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.
 
We apologize for any inconvenience we may have caused concerning the billing activity and delivery issues on this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
  I am not Satisfied with this Response because this is a Delivery Issue....I have not been receiving my Papers for over 4 months. The Problem has not been resolved & I am still not receiving any Paper Delivery. Credit or no credit..I still want a Newspaper Delivered to me.

Our records show a subscription account in the name of [redacted] at [redacted] Dr [redacted] Ca  [redacted]-[redacted] was moved to this address on 5/19/2015. The customer called our office to let us know that the subscription did not start as promised and the subscription service...

was cancelled on 6/30/2015.
 
As requested the refund check in the amount of $45.00 was mailed to the customer on 9/25/2015 at the address listed in this complaint. Please allow up to 14 days to receive the refund. We will follow-up with the customer to verify receipt of the refund check and escalate this matter until it is completely resolved.
 
We apologize for any inconvenience we may have caused concerning the delivery issues on this account.

This complaint was sent to our company in error. The complaint outlined in this report is intended for [redacted].   Please let me know this has been corrected in your files

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I request that the Register continue to monitor delivery indefinitely to ensure I don't receive it in the long term. In the past, the paper does not get delivered for a few weeks because of my request, but then delivery eventually resumes. If this happens, I will report it to Revdex.com as a failure to resolve this problem.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]