Coach, Inc.

Dear Sirs, We are sorry [redacted] is still not satisfied with his purchase. Coach could not find a record of style [redacted] listed for a different price. Our records show [redacted] placed his order on Coachoutlet.com for the listed sale price of $99.50. If [redacted] would like to return his order, we would be happy to provide him a pre-paid return label. New and unused merchandise may be return for a refund, if returned within 60 days. [redacted] would need to contact our Customer Service Department at ###-###-#### Monday - Friday 8:00am – 11:00pm EST, Saturday 9:00 - 7:00pm EST, and Sunday 11:00am - 7:00pm EST.

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her bag and wallet.  As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the...

highest quality and to ensure that every Coach experience is a positive one for our customers. We apologized to [redacted] for any miscommunication she may have received via word of mouth. In light of previous customer experiences, we decided to clarify the language on our website (Coach.com and [redacted]) and in Coach stores. We found the language “natural life of a product” did cause confusion with some customers since it did not mean forever but, rather, the natural life expectancy of a handbag. Effective Sept. [redacted] 2014, Coach clarified the language under our product warranty and repair policy. Coach warranty and repair policy states the following (emphasis added): Coach products are handcrafted from the finest materials to ensure satisfaction and service. We offer a one year warranty on our handbags, briefcases and small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us. Beyond the warranty period, we offer repair services at set fees. We invite [redacted] to send her bag and wallet to Coach for a repair assessment. We recommend shipping by insured traceable means, such as [redacted] or insured mail. Please send to: COACH [redacted]
[redacted]
[redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint. We invite [redacted] to send her bag back to Coach for an evaluation. As a courtesy, we have emailed [redacted] a return label. Coach Merchandise credit will be issue if the item is defective and still under...

warranty. [redacted] would need to include a note with her address, daytime phone number and email address. She may include a copy of this correspondence for her reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The response from Coach is absolving themselves from responsibility, which does not satisfy me, and not meet my request. They lost my LIMITED EDITION bag and let me keep waiting for totally 3 months. How could they resolve this with just a saying that " we cannot confirm the return delivery"? What I want is just the bag!!! It is a limited edition bag!!!! The refund of the exact money can do noting for me!!! I cannot buy the bag in COACH OR EBAY with the money again! I NEED THE BAG! Or Coach ship a new one to me! Or Coach buy a new one from eBay and ship it to me! Or just give the money that I can use to buy a new one on eBay!!!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The information from [redacted] in regard to damage/monogram is incorrect, I believe they are referring to another issue where a Coach wallet was damaged at a local Coach store and refused to refund. Needless to say, this is not my first issue with Coach.  The [redacted] case they mention was closed in error, Coach still refuses to do anything despite closure. Regardless whether item was not shipped/lost in transit or damaged at Coach store then refused, either way, I do not have it. The New York Attorney General's Office has been notified as well.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint.  As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure...

that every Coach experience is a positive one for our customers. We are sorry to learn that [redacted] is unhappy with her black Coach flats. We invite [redacted] to send her flats to Coach Customer Care for an evaluation. Coach Customer Service is located at: Coach Customer CareC O A C H [redacted]
[redacted]Coach Merchandise credit will be issue, in the same amount as the cost of the shoe, if the item is defective and still under warranty. She may include a copy of this correspondence for her reference.We look forward to welcoming [redacted] into our stores in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The COACH cancelled my order because of invisible rule.Then the refund method is not in according with my pay method. I use e gift card, you should back me e gift. I have always said too much, The refund can not be cashed.I only get back my money.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs,We are in receipt of [redacted]’s recent Revdex.com complaint about the wallet missing from his order [redacted] with secondary order number [redacted]. We are committed to resolving our customers’ concerns and we want to make sure that every Coach experience is a positive...

one for our customers.  We understand that [redacted] is upset and we do apologize for the inconvenience.Our records indicate on May 30, 2017, Coach advised [redacted] a dispute was received from [redacted] prior to this dispute.  Coach had no knowledge the wallet was not received.  Coach also was advised from the [redacted] dispute, [redacted] advised [redacted] the wallet did arrived, but it arrived damaged from monogramming.  This order has no monogramming request.  In turn, [redacted] has now canceled his dispute with [redacted].In light of the foregoing, [redacted]’s is not eligible for a refund, and we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The coach company said that they had posted the announcement on the website and stores. But as a matter of fact, for consumers who are so busy that even forgot to return the merchandise they wouldn't have time to see it. They could just send a simple email to us! Then there will be no such trouble.
I would like the company to send a verification or something like that so I can return the wallet to the store and don't need to pay the return handling fee. If they don't solve this complaint seriously, I don't think I want to have that merchandise credit and shop at their company again.Thank you for your assistance.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs,   We are in receipt of information directly from CoachOutlet.com. Our records indicate the Coach Outlet sale event ended on 11/**/2014. We could not find any reported sales, for style F26224SVCKJ, listed at $89.00.   Again, we apologize for any upset or inconvenience that [redacted] may have experienced regarding our policy. She may contact our Customer Service Department at ###-###-#### should she need assistance with her return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear officers of Revdex.com,Thanks for your help again.I asked three questions in the last e-mail,but Coach only answered the 1st and 2nd ones. The 3rd question:' I need the credentials of all which I had paid for, I mean all including the shipping ,tax and duty.', by which I mean the receipts from posting comp., Canada customers authority and us tax agencies, hasn't be answered yet. Till today, I haven't received any formal receipt or evidence about the breakdown charged in this purchase, which I believe should be given to customers in order to prove all what Coach claimed in the charge (and extra-charge) were valid. Please let me know this info asap, thank you so much for your patience and kind help.Best Regards.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted]’ Revdex.com complaint about her order # [redacted].  As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest...

quality and to ensure that every Coach experience is a positive one for our customers. We have reviewed [redacted]’ online order # [redacted] and the Coach store returned, completed on 7/**/2016. Our records show the return was completed in the amount of $211.88 (Canadian dollars) for that current exchange rate from US dollars. Exchange rates float freely against one another, which means they are in constant fluctuation.   As a special accommodation to [redacted], Coach is willing to credit an additional $40.77USD to her account. This transaction will appear within one or two billing cycles on her statement. We hope this response addresses [redacted]’ concerns and to welcome [redacted] into our stores again the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have not received the re-issued check in the amount of $84.80 payable to my full name, [redacted], yet.Please re-issue the check in the correct name ASAP! THANKS!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sirs,    We are in receipt of [redacted]’s Revdex.com complaint about his daughter’s recent experience with Coach. Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make...

products of the highest quality and to ensure that every Coach experience is a positive one for our customers. We invited [redacted] to email us directly, as we need additional information to research this complaint and address his concerns: Store location in [redacted]: Name or Description of Associate: Style name of gloves or picture of gloves: We value our customer’s business, and we hope to welcome [redacted] into our stores again the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not think they can read.. Contact the rescue Misson in [redacted], it was donated, since the tear was long enough and items would fall through it, AND Coach giving me a run around, I can not use it, donated it. NOW I still am pissed so I want either a purse that is in working condition or my money back..          I am done with them next will be seeking info through the consumer bureau. Coach is a FRAUD guarantee things that they will not back, I proved several people has the same problem with turn downs like mine They get their purses I found done in China and thiland so yeah great choice. Poorly made. I can care less.  I did contact the PX Military stores and made a compliant that Coach will not honor their guarantee. I also started a petition to get Coach items removed from the military stores due to this and several complaints from other spouses.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have returned the Bleecker Leather Mini Duffle handbag to COACH and the matter will be resolved when I receive the Bleecker Leather Duffle handbag that was originally ordered.
Sincerely,
[redacted]

It is our understanding that [redacted] will bring in her son’s backpack to Coach for a repair evaluation. Coach has not evaluated the backpack to determine the repair fee. Coach will consider repair evaluations on a case-by-case basis. As a courtesy, Coach would be happy to provide [redacted] a pre-paid return label to send the backpack to Coach for an evaluation.

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint about her return request with Coach.   We do apologize to [redacted] for any misunderstanding regarding our return policy. Our website (Coachoutlet.com) and our packing slip, which is included with each...

purchase, states the following (emphasis added):  Please ship your package via an insured, traceable means (ex.[redacted],[redacted],[redacted]). Return to: Coach Returns Department, [redacted]. Customers are responsible for return shipping charges. To date, Coach has not received a return order from [redacted]. It is not Coach’s responsibility to refund [redacted] for a package lost in transit. However, we are sorry that [redacted] is unhappy with her experience at Coach.  We want to make sure that every Coach experience is a positive one for our customers. Therefore, we would be happy to provide [redacted] with a 10% discount on her purchase, and we will refund $17.60 to her [redacted] account.  Again, we are sorry to hear that [redacted]’s package was lost in transit.  We look forward to welcoming [redacted] intoN our stores in the future.   [redacted]C O A C H

Dear Sirs, Coach has not received [redacted]’s bag for an evaluation. Once received, the process may take 2-3 days for assessment to be completed.