Coach, Inc.

Dear Sirs, We are in receipt of [redacted]’s recent Revdex.com complaint. We are sorry to hear that [redacted] has not received her return label sent to her email address: [redacted] Customer service is paramount at Coach.  We are committed not only to high quality products, but a high standard of service as well.  As a further accommodation to [redacted], Coach will mail the return label to her PO Box address. The estimated delivery is 5-7 business days.   [redacted] may contact our Coach Customer Service at ###-###-#### Monday - Friday 8:00am – 11:00pm EST. Saturday 9:00 - 7:00pm EST. Sunday 11:00am - 7:00pm EST regarding any questions or concerns, her return is noted under her name and address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint about his wife’s bag. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this time...

frame, repairs are on us. Since we must consider these evaluations on a case-by-case basis, we invite [redacted] to send his wife’s bag back to Coach for an evaluation. As a courtesy, Coach will email [redacted] a return label. A replacement bag or merchandise credit will be issue if the item(s) are defective and still under warranty. [redacted] would need to return the bag and Coach cleaner, including a note with his address, daytime phone number and email address. He may include a copy of this correspondence for his reference.

Dear Sirs, Our records indicate order [redacted] was canceled on 3/**/2016. Purchase requests to addresses outside the United States cannot be filled. Coach e-gift cards are distributed by [redacted], a [redacted]. Per terms and conditions, a Coach e-gift card may not return the Coach...

e-gift card after it is received. This information is available to view online at: [redacted]. A refund check in the amount of $179.50 was issued on 03/**/16. Delivery to the purchaser can be expected in 7-10 days.

We are in receipt of [redacted] recent Revdex.com complaint. Coach has offered to evaluate [redacted] shoe, merchandise credit will be extended to [redacted] if the item is defective and under warranty.

We are in receipt of [redacted]’s Revdex.com complaint. We apologize to [redacted] for any aggravation or inconvenience that she may have experienced but can assure her that our associates are highly trained in customer service and did provide our correct policy regarding our limited time...

offer. The Fall 2015 Collection started to launch online at Coach.com and in Coach Retail stores during the event timeframe, however this collection was not included in this event. Our customers were invited to discover our new Fall 2015 arrivals and enjoy this limited time offer. Coach did not advertise the Fall 2015 arrivals as included in the offer. As communicated by the offer, exclusions apply; see store associate or customer service for more details.If [redacted] is not able to access links, then this may be related to the compatibility of her browser and Coach.com. In keeping with our standard business practice and in fairness to all of our valued customers, we are unable to offer an exception to this offer. At this time Coach does not have another coupon offer. We hope this response clarifies the limited time offer that ended on September [redacted]. We value [redacted]’s business, and we hope that she decides to shop with us again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the refund check yet. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Revdex.com, thank you for the opportunity to respond. I still have not received the telephone call as requested from Coach Corporate Office so I may inform them of the specific details on my transactions which include escalating manager,Flor voice to her Employee. Perhaps, you can provide me contact information as to who can assist me in ordering my product(s) Respectfully,[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sirs, We write in response to [redacted] Revdex.com Complaint.  Coach does not offer its products for sale through [redacted]. Coach vigorously pursues counterfeiters and the shops, websites, vendors, and flea markets that sell counterfeit Coach merchandise. We work with local,...

state, and federal law enforcement as well as U.S and foreign customs officials to try to stop the sale of counterfeit goods at every point in the supply chain. We are sorry to hear that this happened to [redacted], however we are unable to assist with her transaction since it was not purchase from Coach.  We hope to welcome her to our stores in the future.

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her order # [redacted]. We apologize to [redacted] for any upset or inconvenience that she may have experienced during this time. It is our understanding that [redacted] processed her order with PayPal on 6/**/2016. The...

PayPal order details show the shipping address to the Hilton Hotel in Los Angeles. [redacted] did contact Coach on 6/**/2016 and request a change of address to Oklahoma City, however the package delivered to the original shipping address at the Hilton Hotel in Los Angeles on 6/**/2016. Coach made every effort to fulfill [redacted]’s request. We were unable to confirm the return delivery stated on 7/**/2016, by [redacted], and reship the order. Due to the time frame (over 30 days), Coach issued a refund back to [redacted] for the order total of $430.55.

Dear Sirs, We apologize to [redacted] for any upset or inconvenience that she may have experienced. As previously advised, Coach is unable to reship [redacted]’s order. The Mickey Kisslock Bag is out-of-stock and no longer available to order.

Dear Sirs, We are in receipt of [redacted]’s Revdex.com complaint regarding his online order [redacted], placed on June [redacted], 2016. We apologize to [redacted] for any upset or inconvenience that he may have experienced. CoachOutlet.com is a private event site and the only place online where...

you can purchase authentic Coach Outlet Product. Coach periodically offer special savings on limited Coach Outlet products. Sales are for a limited time as communicated by the offer and prices are listed online. Our records indicate the sale price was listed as $99.50. We could find no record of style [redacted] listed for a different price. We are sorry [redacted] is not satisfied with his purchase. If [redacted] would like to return his order, we would be happy to help him with a return label. New and unused merchandise may be return for a refund, if returned within 60 days. [redacted] would need to contact our Customer Service Department at ###-###-#### Monday - Friday 8:00am – 11:00pm EST, Saturday 9:00 - 7:00pm EST, and Sunday 11:00am - 7:00pm EST. We value [redacted]’s business and we hope that he decides to shop with us again in the future.

Dear Sirs, We are in receipt of [redacted] recent Revdex.com complaint regarding his recent return. We take great pride in our reputation as manufacturers of the highest quality leather goods. It is our policy that returns be completed to us within 60 days of purchase in its...

original condition for a refund in the original form of payment or an exchange. Coach merchandise may be returned by mail or to a Coach store. All merchandise must be in new and unused condition. It is our understanding that [redacted] purchased the Backpack # [redacted] at the [redacted] in New York on 6/**/2016. [redacted] asked to exchange his Backpack # [redacted] at the [redacted] Coach store due to scratches on the magnet closure. Coach Customer Care provided [redacted] our return policy and contacted his local China Coach store for additional assistance with his concerns. The China Coach store offered to assist [redacted] with a replacement, even though the backpack had scratches on the magnet closure. We understand [redacted] did not accept the replacement backpack and the China Coach store ordered another replacement backpack for [redacted].  Again, we are sorry to hear that [redacted] is unhappy with his Coach return. The China Coach store staff contacted [redacted] locally to resolve his concerns.

Dear Sirs, It is Coach’s policy to offer replacement or merchandise credit if the item(s) are defective and still under warranty. We found no defect with the merchandise and it was noted that bag was in used condition. In fact, in most instances, it would be impossible to repair the leather and stitching once it has been stretched from the seam.

Dear Sirs, We are in receipt of [redacted] Revdex.com complaint about her repair request with Coach.  As you know, Coach is one of the only luxury brands to have a warranty.  This warranty is for one year for our leather goods, during which time any quality issue will be...

covered on a complimentary basis.  Coach bags are crafted with superior quality and the finest materials, but as with all luxury bags, they are subject to wear and usage.  Coach provides complimentary leather care services to help extend the natural life of our bags, as well as ongoing repair services should the need arise. We have recently updated our repair policies in order to offer a broader range of repair services.  All of our repairs are done by our expert artisans in the Coach Repair Workshop – to the same exacting standards of craftsmanship as in the original construction. The repair fees are determined by the time and materials required to repair an item to these standards. We hope this explanation addresses [redacted] concerns and to welcome [redacted] into our stores again the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

what my concerns and complaint is that coach customer servie provide the wrong information to me but they finally deny this . They should accept my return in china and process the refund ASAP to get this resolved .
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Coach is asking me to contact their 1-800 number. If they had bothered to read the complaint it clearly states I called customer service 5 different times. I was hung up on and lied to, I also sent Coach a [redacted] 2 [redacted] messages that to this day have never been answered. I also sent them email complaints and all I received from them was a generic email reply that someone would contact me. This has yet to happen. Coach did NOT contact the bank on 12/** has they claim. I was told on 12/** that no such request had been made. All of the billing information was correct, the errors are on Coachs website. This issue has also happened to a friend and a relative. My son was unable to complete his Christmas shopping due to Coachs screwup. The fact they are trying to place blame on someone else is unacceptable!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:It turned out that [redacted] delivered the package to the wrong house, and my neighbor just returned the package back to me yesterday =) I did send an email to Revdex.com to close this case =)Please consider selecting a better package courier, because [redacted] has been delivering packages to the wrong household a lot =( Thank you!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sirs,   We are in receipt of [redacted]’ Revdex.com complaint about her repair request with Coach. As you know, Coach products are made to ensure satisfaction and service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing...

defects within this time frame, repairs are on us.   Our records indicate that straps were damaged.  Coach considers this kind of damage to be attributable to normal wear and tear and it is not covered by our warranty. In fact, in most instances, it would be impossible to repair this kind of damage.   [redacted] contacted Coach Customer Care on May [redacted], reporting that the straps were not damaged and requesting additional evaluation. Since we must consider these evaluations on a case-by-case basis, we provided [redacted] a return label to send her bag back to Coach for this new evaluation. A Coach Merchandise Credit will be issue if the bag is defective and still under warranty.   As a further accommodation to [redacted], as a long-standing customer, Coach refunded the $20.00 shipping fee for the repair return that [redacted] paid.     Again, we are sorry to hear that [redacted] is unhappy with her repair request.  Coach has offered to evaluate [redacted]’ bag and provide a return label. She may include a copy of this correspondence for her reference. We hope to welcome [redacted] into our stores again the future.