Coast To Coast Executive Search

The RoomPlace was saddened to learn of the Customer’s concern and extend our apology if at any time we did not meet his expectations despite most genuine of intentionsWe administer the warranty on behalf of the manufacturer and in accordance with the warranty guidelinesThe mattress was
delivered 1/19/ Customer contacted us to report mattress sinkingService was dispatched under the warranty guidelines however, no impressions were detectedWe truly do empathize with our valued Customer situation and will be happy to review additional photos to determine if there is any visible impression as the photos on file do not depict and defects and coincide with the technician’s reportPlease submit via the Revdex.com site With much respect and gratitude, The RoomPlace, Customer Care

Very sorry to hear of the allegation here within of the incidentWe had no prior knowledge of this until the receipt of the complaintDue to the time lapse in reporting the alleged incident, the opportunity to further investigate is limitedRegrettably, and despite most genuine intentions, we are unable to meet the Customer’s expectation as it relates to a return of the product delivered 4/28/which is not eligible for a return under the one year limited manufacturing warrantyThe RoomPlace offers a Day Satisfaction from date of deliveryWe show no record of the request until August of to return the productThe merchandise is warranted against defects in material and or workmanship up to a year from date of delivery under useWe will be happy to review any additional photos to determine if there are any eligible damages under the warranty guidelinesPlease submit via the Revdex.com siteWith much respect and gratitude, The RoomPlace, Customer Care

Complaint: ***
I am rejecting this response because:
Your only offering a $credit when I was charged a late fee even after you already had the furnitureSo unfortunately is still owed to me because I paid $into the furnitureI would still be loosing out on $.
Sincerely,
Corrina ***

The RoomPlace was disheartened to learn of our Customer's concernThe merchandise was delivered 8/2/For a period of one year following the date of delivery, The RoomPlace warrants the merchandise will be free from defects resulting from material and or workmanship under useThe
Customer contacted us on 4/19/to report spring issues with the sofaA service order was opened and Customer asked to submit photos of the item in its entirety and a close up of the damage for further review and disposition of the claim within business daysThe RoomPlace followed up with the Customer on 4/24/and 4/25/to inquire about the photos as our records did not show receipt of the photosA message was left each time and Customer asked to contact us On 4/28/17, the service order was closed and assumed resolved as no further contact from CustomerWe will be happy to extend a one-time accommodation and reopen the claim provided Customer can submit the required photos via the Revdex.com siteWith much respect and gratitude, The RoomPlace., Customer Care team

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered February 17, Customer contacted us on February 13, to report multiple issues with the sectionalService was dispatched under the one year limited manufacturing warranty to assess the damage and is returning on March 23, to complete repairsRespectfully, *** *** Customer Care Operations Manager

Regrettably, The RoomPlace is unable to cancel the Customer’s Protection Plan with a third party provider of service, GuardianUnder the program, the Customer only can initiate a cancelation in accordance with the state provisions as illustrated in the Customer’s contractThere is no requirement for the Customer to still have the furniture however, in order for Guardain to execute the cancelation, they do require a letter, signed and dated by Customer of record prior to initiating the cancelation / refundTo initiate the cancelation, the Customer needs to send a letter, signed and dated by Customer to Guardian requesting the cancelationIf the Customer wants to send us the letter to forward to Guardian on her behalf, we would be happy to do so but the letter must come from Customer, original signature and date requiredCustomer can mail the letter to our Corporate office: 1000-Rohlwing Rd., Lombard, IL 60148, Attn: Joyce SolomonWith much gratitude, The RoomPlace Customer Care Team

The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology if we have not met her expectations despite best intentionsThe Merchandise was delivered 12/8/The limited manufacturing warranty expired 12/8/Our records indicate that service was dispatched to
the Customer’s home twice with successful results during the one yearWe will review the service calls and photos and reach out to the Customer to better understand the concernWith much respect, The RoomPlace, Customer Care

Unfortunately, this is not an option under the protection planThe service appointment was scheduled for Friday, 8/4/however our records indicate the Customer called and canceledShe requesting the previous credit offered which was a Gift Card from *** under the protect plan terms Gift Card will be issued and the claim closedWith much respect and gratitude, The RoomPlace, Customer Care

Complaint: ***
I am rejecting this response because: Complaint: *** I am rejecting this response because: I contacted the company after the delivery and was told that my warranty expiredHence, this claimI asked for the plastic to be removed from the warehouse and Roomplace agreed yet continued to deliver the furniture with plastic bolted down from the seamswhich the delivery team refused to remove.Moreover, the delivery team is a hired third party and continued to make things worse by being carelessThe mirror was attached using a stripped hole and could have easily fell on someoneI recently moved and can't attach the mirrorAll the plastic and useless mirror is an expensive eyesoreI would like a discount of at least $600. I have sold furniture in the past and have never provided this much horrible customer service for valid points of defected merchandiseSincerely,
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would ask that they call me at ###-###-#### to schedule delivery.
Sincerely,
Renee ***

Complaint: ***
I am rejecting this response because the table was in front of the house that it was delivered to The top was not "removed" but rather FELL OFF when the table was picked up by TWO people! I have pictures of the crappy workmanship of the table Where you can see how the top was never even attached use meant it was sitting in my living room, and was moved only to vacuum underneath it No one jumped on the table or purposely damaged it I have been a loyal customer of several different major purchases from you Unreal that you won't stand behind your products
Sincerely,
Michelle C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I am able to exchange my living room set for another one because I do not wish to keep the current living room set nor wish to have the same one in return
Sincerely,
Jocelyn S***

Complaint: ***
I am rejecting this response because:I paid for the insurance and was told by the manager at the room place everything was cover under the warranty Now they do not return my calls or messagesI will only accpet a refund for the fraud of insurance they sold me in fullOr they cans end some one to my house and fix it.
Sincerely,
*** ***

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for the delay in responseOur records indicate the initial complaint was received on 7/24/The Customer’s merchandise was delivered 10/09/For a period of one (1) year following the delivery, The RoomPlace
warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under useWe show no documented contact until 7/11/when Customer called to report seam separation / ripThe RoomPlace was unable to process the claim as the one year warranty expired as of 10/9/The Customer elected the optional extended protection plan with Guardian, a third party providerAt time of sale, the Customer was given the plan highlights which detail the coverage and exclusionsUpon registration, Guardian mailed the same to the Customer directPlease submit photos showing the item in its entirety along with a close up of the damage via the Revdex.com site and we will be happy to review and work with Guardian if the visual of the damage is deemed eligible under the planLook forward to hearing back and assisting with a resolution. In the event Customer would prefer to cancel the plan, the plan certificate of coverage provided at point of sale and subsequently by Guardian details the cancelation process which requires the Customer send a letter to Guardian initiating the cancelationWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace extends our sincere apology for the delay in obtaining the partAlthough not the norm, at times, and despite best intentions, there are unforeseen circumstances which result in delays however, every effort is made to expedite the deliveryOur records indicate the part has been
shippedTracking number is *** We appreciate our Customer’s understanding and are truly sorry for the delayWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and
workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered 11/25/We did dispatch service on separate occasion and the findings were not conclusive with a defect however, in the genuine interest of Customer service, we will make a one-time voluntary accommodation and exchange the sofa for our valued Customer provided there are no visible damages to the itemPlease note no further exception will apply to the limited one year manufacturing warrantyWe have left a message for our Customer to schedule the exchange date and trust the resolution meets with her full satisfactionBest regards, *** ***, Customer Care Operations Manager

The RoomPlace has issued a refund for the adjustable base and the mattress / foundation as committedWe are happy to review photos of the chairs in question to determine repair or exchangeI have personally attempted to contact the Customer however was unable to leave a message due to “network difficultiesWe extend our sincere apology for the delay in concluding this matter to our Customer’s full satisfaction and look forward to seeing the photos so we may expedite the resolutionWith much respect and gratitude, *** ***, VP of Customer Care

The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology if we have not met her expectations despite best intentionsThe Merchandise was delivered 12/28/The limited manufacturing warranty expired 12/28/Our records indicate Customer contacted us in
February of Although the warranty has expired and the claim is ineligible, we offered to review a photo showing the item in its entirety and a close up of the damage in an effort to see what if anything we could do to assist our Customer in the genuine interest of Customer servicePlease forward photos via the Revdex.com site for further considerationWith much respect, The RoomPlace, Customer Care