Coast To Coast Executive Search

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered 4/27/Customer contacted us mid-January to express dissatisfaction with the chair and reported electrical failureService was dispatched under the warranty, findings indicated no defect in seat cushion however, did report that the massager was not functioning as expectedA new massager was ordered and service went out on to install on 2/19/We will gladly explore options in replacing the seat cushion in the genuine interest of Customer service and as a one-time voluntary accommodationWe look forward to hearing back from our valued Customer and concluding this matter to her full satisfactionBest regards, [redacted] , Customer Care Operations Manager

The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay in fulling the remainder of the order for the nightstands and dresserAt times, despite best efforts, although very infrequent, due to demand, there may be a slight delay however, all efforts are made to expedite the delivery and keep the Customer informed every step of the wayOur records indicate the remainder of the order has been canceled as of the date of this complaintThe Customer was not charged for the items not deliveredThe financing is through a third party provider of service, [redacted] The statement reflects only delivered merchandise not the backorderIf this is not the case, kindly submit a copy of the statement via the Revdex.com site and we will contact the bankIf we can be of further assistance please let us knowWith much respect and gratitude, The RoomPlace, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is being relooked at and they will get back to us Sincerely, Sherry ***

The RoomPlace was saddened to hear of our Customer’s perception and apologize however, we are unable to locate any recent orders under the name, address, phone number or order number providedWe will be delighted to assist, please provide a sale order number associated with the purchaseWe look forward to providing a favorable resolution upon locating the sale in questionWith much respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace was disheartened to learn of our Customer’s concern and apologize that we are unable to meet her expectationThe original merchandise was delivered in January of Customer elected financing through a third party provider of serviceThe RoomPlace does not provide financing nor are we able to dictate the terms of the finance agreement between Customer and a third party provider of serviceRegretfully, we are unable to change the due date to accommodate Customer’s needsThe due dates is set by issuing bank, [redacted] With much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was saddened to learn of this concernAt times, and despite best efforts, there may be delays however they are very limited and all efforts are made to expedite the deliveryThe demand on this particular set far exceed expectationsWe hope our valued Customer is willing to allow us to fulfil her orderWe appreciate the understanding, apologize for the delay and commit to keeping the Customer informed / updated every step of the way if any changeWith much respect and gratitude, The RoomPlace, Customer Care

We extend our sincere apology to our valued Customer if we have not met his expectations despite the most genuine of attemptsWe strive for exceptional service and appreciate our loyal Customer’s feedback as we continue to evolve in our service levelsWe will review our records again to determine where the delay / disconnect occurred as described by Customer and not reflected on our endif there is any outstanding concern, please let us knowWith respect and gratitude, The RoomPlace Customer Care team

I received a call today in response to the credit being appliedThank youUnfortunately, it appeared to me until you got involved I still would have been waiting Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

The RoomPlace is disheartened to learn of our Customer's concern and apologize for such a perceptionFor a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace's determination of the claimOur records indicate that the merchandise in questions was delivered November 19, Customer contacted us and reported armrest broken on the chair in March of 2015, we dispatched service under the manufacturing warranty and the findings were not conclusive with a defect in the productThe armrest liner was pushed in and weakened which appears to have been caused accidentally therefor the claim was ineligible under the warrantyIn July of 2015, Customer contacted us and reported squeaky noise, a technician was dispatched and repaired spring hooks that were brokenIn September of 2015, Customer contacted us regarding her chaise frame, service was dispatched, conclusion was no frame damage, chaise cushion is conforming to use, which is and not a defect under the manufacturing warrantyTo date, we show no other issues reportedIn the genuine interest of Customer service and as a one-time voluntary accommodation, we have ordered the part to correct the concern with the armrest of the chair and a replacement cushion as committed to CustomerUpon receipt of both parts, we ask that our valued Customer contact us to schedule a service technician to installWe trust the resolution will meet with our Customer's full satisfactionWith much respect and gratitude, [redacted] , Customer Care Operations Manager

Regretfully and despite best efforts, we will not be able to make the delivery date of 10/as we had previously thought to be the case but wanted to try regardlessThe merchandise is in route, we have the delivery scheduled for 11/I left a message for the Customer earlier to let us know if this date is not convenient for, we can reschedule later in the weekWhen I connected with our Customer previously on the matter, I commit to a credit which will be issued to her account upon successful completion of the delivery and in the genuine interest of Customer service and appreciations for your understandingI am not familiar with the case [redacted] and am hoping to get some clarity when we connectWith much respect and gratitude, [redacted] VP, Customer Care

The RoomPlace extends our sincere apology for not meeting our Customer’s expectations. A member of our management team will contact Customer to resolve her concerns promptly and to her full satisfaction. We appreciate and value our Customer’s feedback as we continue to evolve in our service levels... to serve our loyal Customers. With much respect and gratitude, The RoomPlace Customer Care Team

The RoomPlace extends our genuine apology and is very sadden by the perceptionOur records indicate several unsuccessful attempts by Carrier (and The RoomPlace) to connect with the Customer as it relates to delivery damage allegationsUpon receipt of the complaint, the Carrier did reach out to the Customer and is telling us the pictures were received and a Check mailed to fulfill the in-home damage commitmentWe regret the delay in concluding this matter for our mutual Customer however, are appreciative of all (Revdex.com, Carrier and Customer) for the prompt and successful resolution as a result of recent complaintIf we can be on any further assistance, please reach out to usWith respect and gratitude, The RoomPlace Customer Care Team

So very sorry for the delayed response.The RoomPlace apologizes to our valued Customer if there was any misunderstanding at time of purchase in Since the introduction of the program, the guidelines have remained the sameIn an effort to continue our historic level of Customer service and consistently execute for all our valued and loyal Customers, we are unable to meet Customer's expectations and issue a refund of the No Use No Lose warranty creditThe credit is in-store, valid for a year from date of issuance on purchases of $and aboveThe Customer has an in-store credit of $The RoomPlace extends our sincere apology that our Customer is not satisfied with the in-store credit however, and as much as we would love to meet his expectations, we simply must remain consistent in our practices for the good of all of our CustomersWith much appreciation for our Customer's understanding and loyalty [redacted] Customer Care Operations

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered September 8, and that the repairs have been completedOur last contact, 12/with the Customer confirms a satisfactory resolutionBest regards, [redacted] Customer Care Operations Manager

Despite most genuine intentions, we are unable to meet our Customer’s expectation and replace the sectionalA thorough inspection has been conducted by a third party independent provider which concludes no defects foundMost sectionals are standalone items which do not come with a connector however, this particular one does and it is within the manufacturer’s specificationsDue to the warranty guidelines and exclusions, we are not able to modify merchandiseThe console was replaced successfully on Friday, 2/9/The Day Satisfaction Guarantee was exercised by Customer previously and no concern raised as it relates to the sectional connection With much respect, The RoomPlace, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] I accept the $gift card, how will I be receiving the card?

As indicated in the previous response, as a final attempt to successfully conclude this matter for our valued Customer, The RoomPlace has engaged the assistance of an independent service specialist to assist with assessment and repair if warranted under the terms of the warrantyThe work order has been initiated however, awaiting approval from CustomerThis is the final option to assist with what we hope will be a favorable outcome for our CustomerWith much gratitude, The RoomPlace, Customer Care

The RoomPlace was saddened to learn of our Customer’s concernsThe merchandise was delivered on 7/1/For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal use Our records indicate the Customer contacted us 7/1/to report cushion saggingService was dispatched but unable to repair without the partThe sofa is being exchanged and is currently scheduled for 8/3/We apologize for the perception, there was no intent to prolong the process however, we do need to do a thorough inspection and attempt repairs under the warranty guidelinesIf and when we are unable to do the repair, an exchange is completed to fulfil the warranty We look forward to hearing back and concluding this matter promptly With much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace extends our sincere apology if we have not met your expectation despite the most genuine of intentions. Regrettably, the drivers were not aware of any downlines at the time of delivery however, it is our understanding that the Carrier has been in contact with our mutual Customer and... the lines are restored. If we can help in any other way, please let us know. Best regards, [redacted] Customer Care Operations Manager

The Customer’s concern is with the loveseat. Multiple attempts have been made to fulfil the part order to correct the issue however; the mechanisms sent to date from the manufacture were not compatible. A new mechanism has been mailed to the Customer on 7/21/17. Due to the delay, Customer was... issued a Gift Certificate from [redacted] fulfilling the terms and conditions of the protection plan however, Customer declined the offer. We will send service to attempt a final install of the mechanism. Should the install be unsuccessful, the Gift Card will be sent to the Customer fulfilling the terms and conditions of the [redacted] Protection Plan per item. We extend our sincere apology for the delays however, despite best intentions, have encountered some difficulties in obtaining the compatible part for the loveseat from the manufacture. We are hopeful the mechanism mailed on 7/21/17 is compatible and the install will be successful. Regrettably, we are unable to meet the Customer’s expectations and replace the entire living room set or issue a refund of the protection plan purchased through a third party provider of service, [redacted] . If Customer would like to cancel the plan, please refer to the cancelations guidelines on the plan protections certificate sent upon registration. We look forward to concluding this matter successfully. With much gratitude and respect, The RoomPlace, Customer Care.