Coast To Coast Executive Search

Unfortunately, The merchandise does not come with a batter backup and was not sold as such in the store at the time the Customer was reselectingThe General Manager personally worked with the Customer during the reselection process, the batter backup was not an optionSubsequent conversation related to the batter backup requests between the General Manager and Customer were pertaining to the products represented to him at the Store during the reselection process which did not include the batter backupWe truly do not have this option availableOur sincere apology however, we are unable to meet the Customer’s expectations despite best intentionsIn an effort to conclude this matter to what we hope meets with our Customer’s approval, we are offering a $Gift Card to The RoomPlace redeemable on future purchases as a final attempt in the genuine interest of Customer service to conclude this matter for our valued CustomerWith much respect and gratitude, The RoomPlace, Customer Care

Complaint:
I am rejecting this response because:The Room Place sent me a gift certificate for $which is unacceptable. This is an insult considering I spent a total of approximately $for the purchase of this sofa. Keep in mind I am aware that the sofa has depreciated; however, I was expecting a settlement of $which is half of what I paid. I purchased this sofa thinking it would lastBased on the information The Room Place submitted to the ABC I-Team this statement “As a year old family-owned company, we pride ourselves on excellent customer service……..we are grateful to our customers for their loyalty and trust in the products and services we offer.” Based on this statement I was expecting them to address the situation in a good faith manner. I trusted that I was buying a quality piece of furniture. Now I am forced to purchase another sofa. Here is another statement from the Room Place “we have proactively put steps in place to ensure our manufactures are rigorously testing all bonded leather products and will be providing our sales associates additional information to share with customers about bonded leather furniture and how best to care for it.” I wish this policy was in place when I purchased my sofa. I should not have to suffer the consequences of them not thoroughly testing their product and educating their sales associates. My sofa has deteriorated due to the cracking, flaking and peeling which is of no use and the bottom line I need another sofa. This is all to the poor craftsmanship of the material. Ms *** (Vice President) Customer Care, keeps referring to this as a warranty issue, this is not a warranty issue this is a defective to the product
Sincerely,
Sandra ***

Complaint:
I am rejecting this response because: I never received any gifts card from the room place and matter of fact Jasmine *** stop responding to my emails
Sincerely,
Sandra ***

The RoomPlace was saddened to hear of our Customer’s concernThe Customer’s merchandise was delivered 9/3/For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in material and workmanship under
useOur records indicate the Customer elected the extended protection plan through a third part provide of service, ***At time of sale, the Customer is given the plan highlights which detail the coverage and exclusionsWe are reviewing the photos submitted and will be in contact with the Customer direct to see what if anything we can do to assist with their concernsWith much respect, The RoomPlace, Customer Care

The merchandise was delivered 12/31/Damages reported to the third party provider of service, *** did not meet with the terms and conditions of the protection planThe RoomPlace was contacted by Customer of recorded prior to receiving this complaint and has in the genuine interest of
Customer service and as a one-time voluntary accommodation fulfilled their extended warranty despite claim ineligibility under the third party providers policyThis is a voluntary, one time accommodation for our loyal CustomerNo other exceptions will applyBest regards, *** ***, Vice President, Customer Care Center

The RoomPlace was disheartened to learn of the Customer's concernThe merchandise was bought “as is”, delivered on 4/11/17.The Customer waived the option of refusing the damaged items upon deliveryOur records indicate the Customer contacted us on 4/to report damages on the “as is” product
which she alleges where not there when she purchased the setWe offered to order replacement backs as a courtesy if available from the vendor, regrettably, we have since learned they are no longer available as a partAs a one-time voluntary accommodation and in the genuine interest of Customer service will be happy to issue a $credit on the $purchase With much respect, The RoomPlace., Customer Care team

All efforts are being made to expedite the delivery of the partWe apologize that the original part arrived damagedRegrettably, the part is not in stock and is on orderUpon receipt, we will expedite the delivery of the part and the repairWe appreciate the understanding and will keep our Customer informed of any changesWith Much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was sadden to hear of our Customer’s concern and perceptionAt times, albeit very rare, there are delays however all efforts are made to expedite the deliveries for our valued CustomersI have personally reached out to our Customer and apologized for her experienceI trust the
resolution met with her full satisfaction and am very appreciative for her valuable feedback as we continue to evolve in our service levels for our loyal CustomersBest regards, *** *** Vice President, Customer Care Center

The RoomPlace was disheartened to learn of our Customer’s concernThe financing is with a third party providerThe retailer does not determine the terms of the credit or the approved amount / limitThis is similar to a bank card such as *** / ***If Customer is interested in an
increase, she would need to contact the bank as the account holder and request an increase for considerationRegrettably, and despite best intentions, we are unable to meet the Customer’s expectation and increase her credit limit with a third party providerWe have attempted to contact the Customer several times as it relates to this matter however, unable to leave a messageWith much respect and gratitude, The RoomPlace, Customer Care

So very sorry however, the *** *** credit is in a form of a RoomPlace Gift CardAttached is the post card that outlines the program and what is provided to all Customers at time of purchaseRegretfully, we will not be able to deviate from the program guidelines as we must remain consistent in our practices for all valued CustomersWe appreciate our Customer’s understanding and extend our sincere apology if there was any misunderstanding as it as it relates to the programWith much respect and gratitude, The RoomPlace, Customer Care

Complaint: ***
I am rejecting this response because:A photo is not going to show the actual sinking but it is surely felt Can we please have someone come back out to view and feel where the sinking is?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tara Wi***

Complaint: ***
I am rejecting this response because:
While we did hear from the Roomplace our situation has not yet been resolved so I must reject this response.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The couch does not function correctly at allI have showed you the pictures, I explained that just because the couch is not on a wood floor, does not mean that the couch should spread apart the way that it doesIf anything why would The Roomplace not allow us to return the entire couch and get something that function and works correctly, without charging us restocking fees, pick up fees, etcThey state that their service is 100% guarantee, but that is simply not the case hereI will seek Legal Council if they are not willing to return this non-functioning couch
Sincerely,
Chrissy ***

I connected with the Customer from a *** post earlier today, service is being dispatched in the genuine interest of Customer service to replace the parachute material under the sofa regardless of ineligibilityCertificate of Coverage will be sent by me personally to our valued Customer for review of benefits and exclusions under the *** planI trust the resolution provided meets with the Customer's full satisfactionMuch respect, *** *** VP, Customer Care

The RoomPlace extends our sincere apology for the delay in securing the part for the repair of the Customer's item within the week estimated time periodAlthough not very frequent, at times, and despite best intentions, there may be delays however, all efforts are on expediting the fulfillments
for our valued CustomerThe cup holder will be shipped to our Customer on December 23, We are truly sorry for the delay and appreciate our Customer’s understandingIf we can be of any further assistance, please let us knowWith much gratitude and respect, The RoomPlace, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Please have the McHenry store contact my husband to arrange for a Technician at ***
Sincerely,
Tracy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Beyonka ***

The RoomPlace extends our sincere apology however, despite best intentions, we are unable to meet the Customer’s expectationsThe merchandise was delivered in 2009, retail amount of $1,The manufacturing warranty expired in The RoomPlace administers the manufacturing warranty on behalf of the third partyWe take great pride in serving our Customers well and review every concern regardless of eligibility under the limited warranty and beyondWhen and where possible, every effort is made to assist our valued and loyal Customers as demonstrated here withinThe Gift Card issued was from The RoomPlace and in the genuine interest of Customer serviceIt is redeemable for a period of one year at any RoomPlace location with no exclusions or minimum purchases requiredIn an effort to continue our historic levels of Customer service, we must remain consistent for all loyal CustomersWith much respect and gratitude, Jasmine ***, Vice President, Customer Care

Complaint: ***
I am rejecting this response because I? called the ROOMPLACE STORE IN ALGONQUIN to speak to a manager WITHIN the day period to return the couch and was told the manager would call me back by the end of the dayI? called the store everyday for a week and never got to speak to the managerHe never called backBy the time I? called AGAIN, I? was told it had been past the days requirementThat is NOT my fault that it was past the daysNow that I’ve had issues with this couch in less than months, I? want it goneAlso, you never addressed the fact that your technician left a nail behind that my husband stepped oncustomer Care told me there was nothing they could do about the return and asked if there was anything else they could help me with and THAT is what I? said no toI? didn’t say there were no other problemsJust no other problems that they could help me with because they told me they wouldn’t let me return itI’ve been advised to take legal action and again, I? don’t want to do that, but I? will if I? need toSend someone to pick up this couch and give us a refund of at least 50% or I? will be forced to take legal action against The RoomPlace for the nail my husband stepped on.
Sincerely,
Michaela ***