Coast To Coast Executive Search

The RoomPlace was dishearten to learn of our Customer’s concern and apologize for any confusion that may have occurred which prevented the timely claim processingUpon learning of the issue, we did connect with the third party provider of service, GuardianThey have confirmed that the Customer is
registered and indicated they would reach out to her to initiate the claimIf we can be of any further assistance, please let us know and we will be happy to coordinate between the partiesWith much respect and gratitude, The RoomPlace, Customer Care

Thank you for providing the last name on the orderWe have located your purchase and show that a $in-store credit has been issued on the accountWe apologize for the perception and if there was any misunderstanding at time of purchase in Since the introduction of the program, the guidelines have remained the sameThe credit is in-store, valid for a year from date of issuance (expires on 10/19/16) on purchases of $and aboveIn an effort to continue our historic level of Customer service and consistently execute for all our valued and loyal Customers, we would be happy to review the documentation you are referencing in the complaint to determine any possibility of a discrepancyUpon receipt, I will reach out in hopes of concluding this matter to our Customer’s full satisfactionWe look forward to hearing back and concluding this matter for our valued Customerbest regards, *** ***, Customer Care Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Please let me know who to contact to setup a date and time to bring the couch in for repairAlso, the couch comes in pieces, so can I just bring the part that needs repair or do I need to bring the entire couch?Thank you so much for your quick responseI look forward to getting this matter resolved quickly
Sincerely,
*** ***

The RoomPlace extends our sincere apology to our Customer for not meeting her expectations and for the perceptionOur records indicate a refund check was processed on 4/18/We strive for exceptional service and appreciate the feedback as we continue to evolve in our service levels for our loyal
Customer’sWith much gratitude, The RoomPlace Customer Care team

So very sorry however, the *** *** credit is in a form of a RoomPlace Gift CardAttached is the post card that outlines the program and what is provided to all Customers at time of purchaseRegretfully, we will not be able to deviate from the program guidelines as we must remain consistent in our practices for all valued CustomersWe appreciate our Customer’s understanding and extend our sincere apology if there was any misunderstanding as it as it relates to the programWith much respect and gratitude, The RoomPlace, Customer Care

The merchandise was delivered 12/31/Damages reported to the third party provider of service, *** did not meet with the terms and conditions of the protection planThe RoomPlace was contacted by Customer of recorded prior to receiving this complaint and has in the genuine interest of
Customer service and as a one-time voluntary accommodation fulfilled their extended warranty despite claim ineligibility under the third party providers policyThis is a voluntary, one time accommodation for our loyal CustomerNo other exceptions will applyBest regards, *** ***, Vice President, Customer Care Center

All efforts are being made to expedite the delivery of the partWe apologize that the original part arrived damagedRegrettably, the part is not in stock and is on orderUpon receipt, we will expedite the delivery of the part and the repairWe appreciate the understanding and will keep our Customer informed of any changesWith Much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was disheartened to learn of our Customer’s concernThe financing is with a third party providerThe retailer does not determine the terms of the credit or the approved amount / limitThis is similar to a bank card such as *** / ***If Customer is interested in an
increase, she would need to contact the bank as the account holder and request an increase for considerationRegrettably, and despite best intentions, we are unable to meet the Customer’s expectation and increase her credit limit with a third party providerWe have attempted to contact the Customer several times as it relates to this matter however, unable to leave a messageWith much respect and gratitude, The RoomPlace, Customer Care

The RoomPlace was sadden to hear of our Customer’s concern and perceptionAt times, albeit very rare, there are delays however all efforts are made to expedite the deliveries for our valued CustomersI have personally reached out to our Customer and apologized for her experienceI trust the
resolution met with her full satisfaction and am very appreciative for her valuable feedback as we continue to evolve in our service levels for our loyal CustomersBest regards, *** *** Vice President, Customer Care Center

The RoomPlace was disheartened to learn of the Customer's concernThe merchandise was bought “as is”, delivered on 4/11/17.The Customer waived the option of refusing the damaged items upon deliveryOur records indicate the Customer contacted us on 4/to report damages on the “as is” product
which she alleges where not there when she purchased the setWe offered to order replacement backs as a courtesy if available from the vendor, regrettably, we have since learned they are no longer available as a partAs a one-time voluntary accommodation and in the genuine interest of Customer service will be happy to issue a $credit on the $purchase With much respect, The RoomPlace., Customer Care team

Complaint: ***
I am rejecting this response because: The couch does not function correctly at allI have showed you the pictures, I explained that just because the couch is not on a wood floor, does not mean that the couch should spread apart the way that it doesIf anything why would The Roomplace not allow us to return the entire couch and get something that function and works correctly, without charging us restocking fees, pick up fees, etcThey state that their service is 100% guarantee, but that is simply not the case hereI will seek Legal Council if they are not willing to return this non-functioning couch
Sincerely,
Chrissy ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Tara Wi***

Complaint: ***
I am rejecting this response because:A photo is not going to show the actual sinking but it is surely felt Can we please have someone come back out to view and feel where the sinking is?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
While we did hear from the Roomplace our situation has not yet been resolved so I must reject this response.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I? called the ROOMPLACE STORE IN ALGONQUIN to speak to a manager WITHIN the day period to return the couch and was told the manager would call me back by the end of the dayI? called the store everyday for a week and never got to speak to the managerHe never called backBy the time I? called AGAIN, I? was told it had been past the days requirementThat is NOT my fault that it was past the daysNow that I’ve had issues with this couch in less than months, I? want it goneAlso, you never addressed the fact that your technician left a nail behind that my husband stepped oncustomer Care told me there was nothing they could do about the return and asked if there was anything else they could help me with and THAT is what I? said no toI? didn’t say there were no other problemsJust no other problems that they could help me with because they told me they wouldn’t let me return itI’ve been advised to take legal action and again, I? don’t want to do that, but I? will if I? need toSend someone to pick up this couch and give us a refund of at least 50% or I? will be forced to take legal action against The RoomPlace for the nail my husband stepped on.
Sincerely,
Michaela ***

The RoomPlace extends our sincere apology however, despite best intentions, we are unable to meet the Customer’s expectationsThe merchandise was delivered in 2009, retail amount of $1,The manufacturing warranty expired in The RoomPlace administers the manufacturing warranty on behalf of the third partyWe take great pride in serving our Customers well and review every concern regardless of eligibility under the limited warranty and beyondWhen and where possible, every effort is made to assist our valued and loyal Customers as demonstrated here withinThe Gift Card issued was from The RoomPlace and in the genuine interest of Customer serviceIt is redeemable for a period of one year at any RoomPlace location with no exclusions or minimum purchases requiredIn an effort to continue our historic levels of Customer service, we must remain consistent for all loyal CustomersWith much respect and gratitude, Jasmine ***, Vice President, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Please have the McHenry store contact my husband to arrange for a Technician at ***
Sincerely,
Tracy ***

I connected with the Customer from a *** post earlier today, service is being dispatched in the genuine interest of Customer service to replace the parachute material under the sofa regardless of ineligibilityCertificate of Coverage will be sent by me personally to our valued Customer for review of benefits and exclusions under the *** planI trust the resolution provided meets with the Customer's full satisfactionMuch respect, *** *** VP, Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Beyonka ***

The RoomPlace extends our sincere apology for the delay in securing the part for the repair of the Customer's item within the week estimated time periodAlthough not very frequent, at times, and despite best intentions, there may be delays however, all efforts are on expediting the fulfillments
for our valued CustomerThe cup holder will be shipped to our Customer on December 23, We are truly sorry for the delay and appreciate our Customer’s understandingIf we can be of any further assistance, please let us knowWith much gratitude and respect, The RoomPlace, Customer Care