Coastal Pay

Re: Revdex.com Case # [redacted] ; [redacted] of [redacted] To Whom It May Concern:Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”)This letter is in response to the Revdex.com complaint # [redacted] regarding electronic payment processing agreements between [redacted] (“ [redacted] ”) of [redacted] (“***”) and CoastalThis letter will address the issues raised in that letter with the hopes of achieving an amicable resolution.On or about May 18, 2015, a Coastal phone representative called [redacted] and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offerShortly thereafter, [redacted] met with a Coastal sales representative [redacted] individually and on behalf of [redacted] signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an Equipment Lease Agreement for electronic payment processing equipment with [redacted] ***(“***”), and a Merchant Acknowledgement Agreement (“MAA”) with Coastal (collectively, “Agreements”)A couple of days later, [redacted] emailed Coastal requesting early termination of the Agreements and a refund of $1,Since then, $1,has been refunded to [redacted] .The Agreements entered into are valid and enforceableOffer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from *** [redacted] is a sophisticated business owner who entered into a commercial contract on behalf of himself and his business, ***It is well-established law that [redacted] ’s duty to read contracts in their entirety before signing them is imputed on himOnce [redacted] signed the Agreements, [redacted] became subject to the terms and conditions of these Agreements, including any applicable early termination feesAdditionally, Coastal performed their duties by opening a new merchant processing accountThe terms clearly state that he will have to pay any cancellation fees, if he were to cancel the Agreements prematurely [redacted] is thus subject to the terms and conditions of the Agreements.It is also important to note that the Lease and the MAA are separate agreements, which have no influence on the enforceability of one anotherAs such, any decision to cancel the MAA would not terminate the Lease and vice versa [redacted] still holds the rights under the Lease and Coastal still holds the rights under the MAAThe separation of each agreement is clearly disclosed in both agreementsAny further communications pertaining to the Lease should be made to [redacted] directly.Ultimately, Coastal is committed to customer satisfaction and a mutually beneficial business relationshipCoastal is willing to work with [redacted] and correct any errors within their powerIf [redacted] desires to resume his Coastal account, he may do so while still using the financial equipment and enjoying Coastal’s superior technology and serviceIn any event, we hope that [redacted] will reconsider his cancellation, and work with Coastal to find a positive resolutionShould [redacted] have any further questions or concerns please do not hesitate to email [redacted] [redacted]

To whom this may concern: This check was sent out August 28, for the amount of $495.00, written out to: [redacted] We have contacted this merchant and left a message in regards to this checkThe check number was [redacted] and I do see that the check has yet to be cashedprocedure in regards to cancellation checks is that the merchant be processing for days with Coastal Pay, then the merchant sends over the invoice or proof of cancellation fee from the previous credit card processor so that we can reimburse them for the amount WRITTEN on the contractIn this case, NO CANCELLATION FEE was written on the contractI do understand that $is a tremendous amount for any size business and in some cases can be the straw that breaks the camel's back, so we sent out this cancellation fee out of the kindness of our hearts even though there was NO CANCELLATION FEE written on the contractI advise the merchant to return our phone calls so that we can rectify this situationOur phone number is x [redacted] for help desk and the merchant has our cell phone number in her voicemail boxHope to resolve this soonThank you -Coastal Pay Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I will not tolerate that the Revdex.com closed my complaint when I did not even see my email till after the long weekendI was sent an email November 23, and clearly everyone is busySo, I do not appreciate that my complaint was closed right away even before I could replyAs for Coastal Pay, I need to speak to you, to come to a settlement even after you employee harassed and threatened meMy business owner is now upset with me that you guys are charging her from her accountI do not understand why you guys are being so stubborn for a settlementI also forgot to state that the agent you all sent to the business lied to me saying that the contract will not get processed until after a business Tax ID is givenI was not able to give that information and so basically your agent lied to me saying that the papers will not be processed till after the Tax ID is givenSo what type of liars do you guys hireThis company is clearly a fraud.I need to cancel the contract immediately Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complain ID [redacted] There still remains lack of understanding by their legal team as they said: "Coastal flatly rejects, and Mr [redacted] has not provided any such evidence to prove herewith, intentionally repeating to call Mr***’s business to harass himCoastal prides itself in respecting the wishes of its customers and potential customers." At no point did the original complaint indicate that they attempted to repeatedly call The difficulty was in getting them to confirm being placed on a DNC list Based on the companies response this should have been quite simple if their employees were following these guidelines I mark this complaint as resolved on the condition that we are indeed placed on a DNC list, and there is no further contact from Coastal or any of their representatives Regards, [redacted] ***

To Whom It May Concern: Our firm has the pleasure of representing Coastal Pay Merchant Services (“Coastal”) This letter is in response to the November 24, letter, # [redacted] , regarding electronic payment processing agreements between Ms [redacted] of Shake Your Day (“SYD”) and CoastalThis letter will address the issues raised in that letter with the hopes of achieving an amicable resolution On or about November 2, 2015, a Coastal phone representative called SYD and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Ms [redacted] , individually and on behalf of SYD, signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an equipment finance lease for electronic payment processing equipment (“Lease”) with First Data Global Leasing (“FDGL”), and a Merchant Processing Agreement (“MAA”) with Coastal (collectively, “Agreements”) Upon credit approval and acceptance by FDMS and FDGL, the equipment was shipped and later accepted by SYD Ms [redacted] alleges that she felt hesitant about joining Coastal’s service; however she decided finally to sign up with Coastal and signed the AgreementsAlthough Ms [redacted] wanted to retain a copy of the Agreements, it is against company policy to leave the original copy of the Agreements with the merchant, which is why the Coastal representative told Ms [redacted] she would send a copy later to herMs [redacted] further alleges that she realized the services being provided to her, as stated in the Agreements, differed than what was represented to herAfter the endorsement of the Agreements, Coastal opened a merchant account for Ms [redacted] and the financial equipment was sent as provided in the LeaseFinally, despite all that has transpired, Ms [redacted] alleges that, “[she] did not have a contract with [Coastal].” Below Coastal addresses each and every allegation presented by Mr [redacted] The Agreements entered into are valid and enforceable There was an offer by Coastal, an acceptance of that offer by SYD through the signed Agreements, and consideration as required by contract law, as Coastal offered its services in exchange for a monthly service fee from Ms [redacted] Further, Ms [redacted] is a sophisticated party as a business ownerAs such, she is held to a higher standard of business knowledge and legal principlesUnder relevant law, courts will almost always uphold the agreements between two sophisticated partiesMs [redacted] will be held accountable to the agreement she made with Coastal, which were the fees for the merchant account services as well as the lease of the financial equipmentThus, due to the status of the parties, court will uphold the validity of the Agreements Moreover, any party, whether sophisticated or not, has the duty to read the AgreementsA party’s failure to read a contract is not an excuse and does not nullify a contractAs a sophisticated party or not Ms [redacted] was under a duty to read the terms of the Agreements and if she did not, that knowledge is imputed on her regardlessHere, Ms [redacted] has alleged nothing that would have excused her from reading the AgreementOn the contrary, Ms [redacted] alleges that she did see the terms of the Agreements and that she asked questions about some of the terms of the AgreementsNevertheless, whether Ms [redacted] knew of the terms of the Agreements or not, the Agreements are valid and enforceable as to both parties involved Additionally, Ms [redacted] alleges that she was told things differently from what was stated in the AgreementsIf this allegation refers to the sales agent making oral promises, which contradicted the terms of the Agreements, it will not hold in courtThe “parol evidence rule” bars extrinsic oral agreements made before the signing of the Agreements to add to the terms of an unambiguous integrated written instrumentEach and every material term to which Ms [redacted] is subject is written in the Agreements, which was signed by Ms [redacted] The exception to this rule would be an allegation of misrepresentation or fraud (discussed below), yet that allegation is contradictory to what Ms [redacted] alleges since she knew of the supposed discrepancies in the Agreements and Coastal’s extrinsic statementsAs explained above, Ms [redacted] is subject to these terms regardless of whether she actually read the Agreements and any extrinsic statements that contradict the terms of the Agreements are inadmissible under the parol evidence ruleTherefore, the Agreement is valid and enforceable Ms [redacted] alleges Coastal did not disclose or otherwise misrepresented the terms of the AgreementsMaterial misrepresentation requires more than just a broken promise or a breach of contractUnder most jurisdictions, a party alleging misrepresentation must prove: (1) A representation; (2) which is material to the transaction; (3) made falsely, with knowledge of its falsity or recklessness as to whether it is true or false; (4) with the intent of misleading another into relying on it; (5) justifiable reliance on the misrepresentation; and, (6) the resulting injury was caused by the relianceAlso, these claims, with respect to a business, must particularize what was said or written by Coastal’s representative, and how these statements or writings contradict the Agreements Ms [redacted] entered into Here, there is no specific evidence that material misrepresentation occurredBesides the arguments above confirming the validity and enforceability of the Agreements, the fact that Ms [redacted] signed the Agreements with knowledge of the material terms makes an actionable material misrepresentation claim unlikelyCoastal representatives did not defraud or misrepresent their intentions when relaying the services to Ms [redacted] Coastal proudly grounds itself and trains its employees in standard, proper business practices so as to avoid any material misrepresentation to customersPart of its training is to help Global representatives to avoid the pitfalls of intentional or innocent misrepresentation to customers in offering its’ servicesIn addition, Coastal in no way fraudulently altered or changed the Agreements, nor did Coastal fraudulently persuade Ms [redacted] into signing them On the contrary, Coastal was happy to work with Ms [redacted] to change the term of the contract period from the typical 4-years to yearsThere is no evidence that the Coastal representative took affirmative steps to prevent her from reading the Agreements or that Ms [redacted] felt threatened into signing the Agreements All material terms of the Agreements are clearly marked and could have been noted by Ms [redacted] Therefore, a claim for material misrepresentation against Coastal is unlikely Ms [redacted] now seeks to terminate the Agreements with CoastalPursuant to the terms of the Agreement, the right and opportunity to cancel is available to Ms [redacted] Merchants may cancel at any timeAn important detail to the cancellation provision however is that it follows the process laid out in the AgreementHowever, although she is free to cancel the Agreements at any time, she is and will be subject to the terms of the Agreements while she was a party to it Due to signing the Agreements on behalf of herself and SYD, Ms [redacted] has agreed to the terms set forth by CoastalThe terms clearly state that she will have to pay the full term of the lease, plus any additional cancellation fees, if she were to cancel the Agreements prematurely Coastal would like to offer SYD a more competitive offer than what it initially agreed to in an effort to encourage Ms [redacted] to stay with Coastal SYD would still enjoy the advanced technology and service, but would also get even more competitive ratesCoastal maintains its offer to SYD of a 2-year contract period with CoastalCoastal prides itself upon widespread customer satisfaction and will gladly facilitate a mutually beneficial resolution regardless of SYD’s decisionShould Ms [redacted] have any further questions or concerns please do not hesitate to email [redacted] For the firm, /s/ [redacted] Global Legal Law Firm [redacted]

They wanted me to first lease a terminal as a condition to cancel the old agreementI had to refuse that offer because it was another trapWhen I suggested to have them reprogram my own terminal they stopped respondingMy "threat" was that I will be filing complaints and a lawsuit if they don't refund me my moneyThey responded by defianceThey reminded me that they are multibillion company which implies they are above the law! As an attempt to intimidate me, they produced this fake lease which they claimed I signedI have emails to back itI have NEVER signed that alleged leaseThey committed a fraud by duplicating my signature and forging documents that I've never seen or signedI want the [redacted] to investigate this company's practices and a host of other companies like them that are acting as proxies for [redacted] *** [redacted] is behind this scam and merchants nationwide have been victimizedFor instance, go to ripoffreport.com and see the list of merchants who have filed complaints there against [redacted] and its proxies (ISO's)This is nationwide scam soon or later a class action lawsuit should be filed against themI'm working on starting this class action lawsuit and encouraging other victims to join me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I read the contract in full and I am aware that them agreeing to pay the previous merchant off was not in the contractI do have proof of him saying he mislead us and told us wrongI made sure he sent it in text because I figured that that would be the responseIf a company has good customer service they would would go to the root of the source who made these promises and handle it from thereI am not interested in getting better ratesI simply just want the issue at hand resolvedI was hoping things would get handled this way but I will have to take further actionI'm aware that it's not coastal pays fault, unless they train their employees to screw people over,but it was their employee so if they didn't want a bad name for them selves they should take action for their employees wrong doing Regards, [redacted]

To Whom It May Concern: *ustify;text-* Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the Revdex.com complaint # [redacted] regarding electronic payment processing agreements between Ms [redacted] (“Ms***”) of Eve Beauty Salon (“EBS”) and CoastalThis letter will address the issues raised in that letter with the hopes of achieving an amicable resolution On or about September 8, 2015, a Coastal phone representative called EBS and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Ms [redacted] met with a Coastal sales representativeMs [redacted] individually and on behalf of EBS signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an Equipment Lease Agreement for electronic payment processing equipment with First Data Global Leasing, Inc(“FDGL”), and a Merchant Acknowledgement Agreement (“MAA”) with Coastal (collectively, “Agreements”) On September 16, 2015, Ms [redacted] called in wanting to cancel her applicationWhen Ms [redacted] was asked why she replied that she was dissatisfied with the service and having a gut feeling that she should cancel The Agreements entered into are valid and enforceable Offer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from EBSMs [redacted] is a sophisticated business party who entered into a commercial contract on behalf of EBSIt is well-established law that Ms***’s duty to read contracts in their entirety before signing them is imputed on her Once Ms [redacted] signed the Agreements, Ms [redacted] became sub*ect to the terms and conditions of these Agreements, including any applicable early termination fees Additionally, Coastal performed their duties by opening a new merchant processing account and sending equipmentThe terms clearly state that she will have to pay any cancellation fees, if she were to cancel the Agreements prematurelyMs [redacted] is thus sub*ect to the terms and conditions of the Agreements It is also important to note that the Lease and the MAA are separate agreements, which have no influence on the enforceability of one another As such, any decision to cancel the MAA would not terminate the Lease and vice versaFDGL still holds the rights under the Lease and Coastal still holds the rights under the MAA The separation of each agreement is clearly disclosed in both agreementsAny further communications pertaining to the Lease should be made to FDGL directly Ms [redacted] implies Coastal materially misrepresented terms of the Agreements; however, she has failed to provide any specific facts or evidence that material misrepresentation occurredBesides the arguments above confirming the validity and enforceability of the Agreements, the fact that Ms [redacted] signed the Agreements and accepted the new equipment without contention, makes an actionable material misrepresentation claim unlikelyMaterial misrepresentation requires more than *ust a broken promise or a breach of contractAlso, as you are making these claims with respect to a business, you must also particularize what was said or written by Coastal’s sales agent, and how these statements or writings contradict the written contracts you entered into Here, Coastal representatives did not defraud or misrepresent their intentions when meeting or speaking with Ms***Coastal proudly grounds itself and trains their employees in standard, proper business practices so as to avoid any material misrepresentation to merchantsPart of its training is to help Coastal representatives to avoid the pitfalls of intentional or innocent misrepresentation to merchants in offering its servicesIn addition, Coastal in no way fraudulently altered or changed the Agreements, nor did Coastal fraudulently persuade Ms [redacted] into signing themThere is no evidence indicating that Coastal intentionally and knowingly mislead Ms ***, in any wayMs [redacted] has failed to provide any proof that the sales representative took affirmative steps to prevent her from reading the contracts or that Ms [redacted] felt pressured or threatened into signing the contractsAll material terms of the Agreements are clearly marked and should have been noted by Ms***Ms [redacted] contention that the contract was inconsistent with the representation by the Coastal agent we have found no evidence of anything that contradicts the written contracts other than Ms***’s sub*ective interpretation of the clear terms Ms [redacted] cannot rely on her lack of understanding or failure to read the Agreements to be held unaccountableTherefore, a claim for material misrepresentation against Coastal is baseless Ms [redacted] further alleges that because she signed the Agreements it does not make the contract legally binding between Coastal and EBSWhen an agent (Ms***), acting with the authority of the principal (EBS), enters into a contract with a third party (Coastal), that contract will be binding as if the principal agreed to the contact with the third party itselfFurthermore, even if the principal’s authority was not explicitly given to the agent, if the third party reasonably believed that the agent was acting for the principal, the contract will still be considered legally bindingHere, Ms [redacted] alleges that a Coastal representative walked her through signing the contractMs [redacted] did not oppose to signing the contract, signed with apparent authority, which the Coastal representative reasonably believed she had the authority to doAdditionally Ms [redacted] of EBS claims that she is not the owner of the business, however she claimed the title of owner as noted on the Agreements and supplied the Coastal representative with a voided company checkFurthermore, she makes claims that she did not know she was signing an electronic payment processing agreement despite the fact that she had been well aware of the nature of the business conversationShe even contradicts herself about being at least one of the owners in her complaintAvoidance of this issue would be simple in disallowing Ms [redacted] to never sign anything for the companyThat is not what happened hereTherefore, the fact that Ms [redacted] signed for EBS is of no consequence on the validity of the contract Ultimately, Coastal is committed to customer satisfaction and a mutually beneficial business relationship Coastal is willing to work with Ms [redacted] and correct any errors within their powerIf Ms [redacted] desires to resume her Coastal account, she may do so while still using the financial equipment and enjoying Coastal’s superior technology and serviceIn any event, we hope that Ms [redacted] will reconsider her cancellation, and work with Coastal to find a positive resolution Should Ms [redacted] have any further questions or concerns please do not hesitate to email [redacted] For the firm, /s/ [redacted] * ***, Esq Global Legal Law Firm *CH/ksc

To Whom It May Concern:Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the Revdex.com complaint # [redacted] regarding electronic payment processing agreements between Mr [redacted] (“Mr [redacted] ”) of [redacted] (“ [redacted] ”) and CoastalThis letter will address the issues raised in that letter with the hopes of achieving an amicable resolution.On or about April 13, 2016, Coastal contacted [redacted] and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Mr [redacted] , individually and on behalf of [redacted] , signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an equipment finance lease (“Lease”) for electronic payment processing equipment with First Data Global Leasing (“FDGL”), and a Merchant Receipt Purchase Order (“MRPO”) with Coastal (collectively, “Agreements”)Upon credit approval and acceptance by FDMD and FDGL, the equipment was shipped and later accepted by Mr [redacted] .Mr [redacted] now alleges that Coastal has breached their Agreements with [redacted] and has overcharged his company on multiple occasionsMr [redacted] is now seeking reimbursements for the charges alleged in his complaint and requesting that his Agreements with Coastal be cancelledWith respect to Mr [redacted] ’s claim that Coastal has “not followed through with any of the Agreements” entered into by [redacted] and Coastal, Mr [redacted] fails to identify a single provision of the Agreements that has been allegedly breached, rendering his claim invalid and mootConversely, the Agreements entered into are valid and enforceableOffer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from [redacted] Mr [redacted] is a sophisticated business owner who entered into a commercial contract on behalf of himself and his business, [redacted] It is well-established law that Mr [redacted] ’s duty to read contracts in their entirety before signing them is imputed on him Once Mr [redacted] signed the Agreements, Mr [redacted] became subject to the terms and conditions of these Agreements, including any applicable early termination fees The terms clearly state that he will have to pay any cancellation fees, if he wishes to cancel the Agreements prematurelyAdditionally, Coastal performed their duties by opening a new merchant processing account and sending the equipmentMr [redacted] is thus subject to the terms and conditions of the Agreements.It is also important to note that the Lease and the MRPO are separate agreements, which have no influence on the enforceability of one another As such, any decision to cancel the MRPO would not terminate the Lease and vice versaFDGL still holds the rights under the Lease and Coastal still holds the rights under the MRPOThe separation of each agreement is clearly disclosed in both agreementsAny further communications pertaining to the Lease should be made to FDGL directly.Mr [redacted] also alleges that Coastal overcharged his company on multiple occasions and is seeking a reimbursement of $2,067.99, however Mr [redacted] has failed to provide any evidence that he is owed that amount under the terms of the AgreementsIn his complaint, Mr [redacted] claims that he made several attempts to contact Coastal about the overcharges, but was never successful in speaking with a representative from Coastal about themHowever, Coastal maintains a log of all calls made and received, and the notes pertaining to this issue indicate that representatives from Coastal made multiple attempts, on multiple dates in or around early May of 2016, to contact Mr [redacted] to assist with his issues, but to no avail due to Mr [redacted] ’s voicemail being full, him not being available, or the phone would continually ring without an answerOn or around May 6, 2016, Mr [redacted] notified Coastal via telephone that he had received a statement for $79.99, despite having not yet received his equipmentCoastal’s record of this call indicates that Coastal not only agreed to reimburse Mr [redacted] the $79.99, but also agreed to reimburse him for the cancellation of his old processor which would be added together in one lump paymentThe notes from that call reflect that Mr [redacted] had no issues with that, and on May 27, 2016, Coastal sent Mr [redacted] a check in the amount of $ Despite Coastal’s good faith attempts to address and rectify any issues that Mr [redacted] had, Mr [redacted] is still wrongly claiming that he is entitled to more money from CoastalYet the Agreements and other supporting documents that Coastal maintains do not support these allegations, and in fact, show that Mr [redacted] was not and is not owed any reimbursements per the terms of the Agreement.Ultimately, Coastal strives to provide excellent customer service to their merchants and would like to see a mutually beneficial resolution to this situationIn the interest of achieving such result, Coastal will review its accounting records and provide any additional reimbursement owed to Mr [redacted] , if any such amount is owedAdditionally, if Mr [redacted] has any documents tending to prove there was an agreement for Coastal to pay for any remaining fees allegedly owed, Coastal will gladly review and consider themShould Mr [redacted] have any further questions or concerns please do not hesitate to email me at [redacted] For the firm, [redacted] ***Global Legal Law Firm

To Whom It May Concern:Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the Revdex.com complaint # [redacted] regarding electronic payment processing agreements between Mr [redacted] (“Mr [redacted] ”) of [redacted] (“ [redacted] ”) and Coastal This letter will address the issues raised in that letter with the hopes of achieving an amicable resolution.On or about April 13, 2016, Coastal contacted [redacted] and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Mr [redacted] , individually and on behalf of [redacted] , signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an equipment finance lease (“Lease”) for electronic payment processing equipment with First Data Global Leasing (“FDGL”), and a Merchant Receipt Purchase Order (“MRPO”) with Coastal (collectively, “Agreements”)Upon credit approval and acceptance by FDMD and FDGL, the equipment was shipped and later accepted by Mr [redacted] .Mr [redacted] now alleges that Coastal has breached their Agreements with [redacted] and has overcharged his company on multiple occasionsMr [redacted] is now seeking reimbursements for the charges alleged in his complaint and requesting that his Agreements with Coastal be cancelledWith respect to Mr [redacted] ’s claim that Coastal has “not followed through with any of the Agreements” entered into by [redacted] and Coastal, Mr [redacted] fails to identify a single provision of the Agreements that has been allegedly breached, rendering his claim invalid and mootConversely, the Agreements entered into are valid and enforceableOffer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from [redacted] Mr [redacted] is a sophisticated business owner who entered into a commercial contract on behalf of himself and his business, [redacted] It is well-established law that Mr [redacted] ’s duty to read contracts in their entirety before signing them is imputed on him Once Mr [redacted] signed the Agreements, Mr [redacted] became subject to the terms and conditions of these Agreements, including any applicable early termination fees The terms clearly state that he will have to pay any cancellation fees, if he wishes to cancel the Agreements prematurelyAdditionally, Coastal performed their duties by opening a new merchant processing account and sending the equipmentMr [redacted] is thus subject to the terms and conditions of the Agreements.It is also important to note that the Lease and the MRPO are separate agreements, which have no influence on the enforceability of one another As such, any decision to cancel the MRPO would not terminate the Lease and vice versaFDGL still holds the rights under the Lease and Coastal still holds the rights under the MRPOThe separation of each agreement is clearly disclosed in both agreementsAny further communications pertaining to the Lease should be made to FDGL directly.Mr [redacted] also alleges that Coastal overcharged his company on multiple occasions and is seeking a reimbursement of $2,067.99, however Mr [redacted] has failed to provide any evidence that he is owed that amount under the terms of the AgreementsIn his complaint, Mr [redacted] claims that he made several attempts to contact Coastal about the overcharges, but was never successful in speaking with a representative from Coastal about themHowever, Coastal maintains a log of all calls made and received, and the notes pertaining to this issue indicate that representatives from Coastal made multiple attempts, on multiple dates in or around early May of 2016, to contact Mr [redacted] to assist with his issues, but to no avail due to Mr [redacted] ’s voicemail being full, him not being available, or the phone would continually ring without an answerOn or around May 6, 2016, Mr [redacted] notified Coastal via telephone that he had received a statement for $79.99, despite having not yet received his equipmentCoastal’s record of this call indicates that Coastal not only agreed to reimburse Mr [redacted] the $79.99, but also agreed to reimburse him for the cancellation of his old processor which would be added together in one lump paymentThe notes from that call reflect that Mr [redacted] had no issues with that, and on May 27, 2016, Coastal sent Mr [redacted] a check in the amount of $ Despite Coastal’s good faith attempts to address and rectify any issues that Mr [redacted] had, Mr [redacted] is still wrongly claiming that he is entitled to more money from CoastalYet the Agreements and other supporting documents that Coastal maintains do not support these allegations, and in fact, show that Mr [redacted] was not and is not owed any reimbursements per the terms of the Agreement.Ultimately, Coastal strives to provide excellent customer service to their merchants and would like to see a mutually beneficial resolution to this situationIn the interest of achieving such result, Coastal will review its accounting records and provide any additional reimbursement owed to Mr [redacted] , if any such amount is owedAdditionally, if Mr [redacted] has any documents tending to prove there was an agreement for Coastal to pay for any remaining fees allegedly owed, Coastal will gladly review and consider themShould Mr [redacted] have any further questions or concerns please do not hesitate to email me at [redacted] For the firm, [redacted] ***Global Legal Law Firm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [While they did reimburse the amount, they never replied to me nor did we reach any agreementThey caused me to accrue in fees as well as the original they took from my account at the beginning of the month.] Regards, [redacted]

To Whom It May Concern: As you are aware, our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the Revdex.com complaint, # [redacted] , regarding electronic payment processing agreements between Ms [redacted] (“Ms***”) of Eve Beauty Salon (“EBS”) and CoastalThis letter will again address the issues raised in that letter with the hopes of achieving an amicable resolution To reiterate the facts, on or about September 8, 2015, a Coastal phone representative called EBS and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Ms [redacted] met with a Coastal sales representativeMs [redacted] individually and on behalf of EBS signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an Equipment Lease Agreement for electronic payment processing equipment with First Data Global Leasing, Inc(“FDGL”), and a Merchant Acknowledgement Agreement (“MAA”) with Coastal (collectively, “Agreements”) On September 16, 2015, Ms [redacted] called in wanting to cancel the Agreements Ms [redacted] states that Coastal’s initial response to this complaint will not resolve her complaintsHowever, as explained before, the Agreements entered into are valid and enforceableOffer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from EBSMs [redacted] is a sophisticated business party who entered into a commercial contract on behalf of EBSMs ***, individually and on behalf of EBS, is legally liable for obligations thereunder, regardless if she agrees to this factMs [redacted] alleges that Coastal is not working with her in order to come to an agreementConversely, Coastal has reached out to Ms [redacted] on several occasions in attempt to alleviate her concerns and come to a mutual understanding Ms [redacted] alleges that Coastal materially misrepresented terms of the AgreementsBesides the arguments above confirming the validity and enforceability of the Agreements, the fact that Ms [redacted] signed the Agreements and accepted the new equipment, makes an actionable material misrepresentation claim unlikelyMaterial misrepresentation requires more than just a broken promise or a breach of contractAlso, as you are making these claims with respect to a business, you must also particularize what was said or written by Coastal’s sales agent, and how these statements or writings contradict the written contracts you entered intoCoastal in no way fraudulently altered or changed the Agreements, nor did Coastal fraudulently persuade Ms [redacted] into signing themThere is no evidence indicating that Coastal intentionally and knowingly mislead Ms***, in any wayMs [redacted] has failed to provide any proof that the sales representative took affirmative steps to prevent her from reading the contracts or that Ms [redacted] felt pressured or threatened into signing the contracts Additionally, Ms [redacted] alleges that a Coastal sales agent stated Coastal would not process the Agreements without a Tax ID numberIf this allegation refers to the sales agent making oral promises, which contradicted the terms of the Agreements, it will not hold in courtThe “parol evidence rule” bars extrinsic oral agreements made before the signing of the Agreements to add to the terms of an unambiguous integrated written instrument Each and every material term, to which Ms [redacted] is subject, is written in the Agreements and were signed and initialed by Ms***As explained above, Ms [redacted] is subject to these terms regardless of whether she actually read the Agreements and any extrinsic statements that contradict the terms of the Agreements are inadmissible under the parol evidence rule Ms***’s contention that the contract was inconsistent with the representation by the Coastal agent we have found no evidence of anything that contradicts the written contracts other than Ms***’s subjective interpretation of the clear terms Ms [redacted] cannot rely on her lack of understanding or failure to read the AgreementsFailure to read the contracts before signing does not relinquish his obligations under the Agreements, and is not a defense to contract formationWhile it is unfortunate there was a misunderstanding, it was Ms***’s responsibility to read and understand all terms set forth prior to signing the AgreementsDue to the Ms [redacted] signing the Agreements on behalf of herself and EBS, she has agreed to the terms set forth by CoastalThe terms clearly state that she will have to pay the full term of the lease, plus any additional cancellation fees, if she were to cancel the Agreement prematurely In conclusion, Ms [redacted] stated in her reply that she needs to cancel the contract immediatelyIn order to cancel the electronic payment processing agreement the following steps must be taken: · Ms [redacted] must contact Coastal Pay’s Customer Service at: (888) 266-1715, and request a cancellation request form and submit the form via the email or fax number provided · Pay a $ Early Termination Fee to cancel the Merchant Account Agreement However, as stated in the Merchant Account Agreement the Lease of $per month for months is “Non-Cancellable.” This is noted in the following two parts of the Agreement: · Merchant Account Agreement Page of · Part I: Confirmation Page, Paragraph number Again, the Lease and the MAA are separate agreements, which have no influence on the enforceability of one another As such, any decision to cancel the MAA would not terminate the Lease and vice versaFDGL still holds the rights under the Lease and Coastal still holds the rights under the MAAThe separation of each agreement is clearly disclosed in both agreementsAny further communications pertaining to the Lease should be made to FDGL directly Ultimately, Coastal is committed to customer satisfaction and a mutually beneficial business relationship Coastal is willing to work with Ms [redacted] and cancel the Agreements, subject to feesIf Ms [redacted] desires to resume her Coastal account, she may do so while still using the financial equipment and enjoying Coastal’s superior technology and service and will not be subject to feesIn any event, we hope that Ms [redacted] will reconsider her cancellation, and work with Coastal to find a positive resolutionShould Ms [redacted] have any further questions or concerns please do not hesitate to email [redacted] @ [redacted] For the firm, /s/ [redacted] ***, Esq Global Legal Law Firm JCH/ksc

Thank you for bringing this to our attentionThis issue will be handled immediatelyWe apologize for any inconvenience we may have caused you and your businessYour number will be removed from our calling list

We offered to cancel his lease with no penalty and he responded with threats Best Regards, [redacted]

To Whom It May Concern: As you are aware, our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the December 20, letter, # [redacted] , regarding electronic payment processing agreements between Mr [redacted] of Snazzy Pet Bed and Biscuit (“Snazzy”) and CoastalThis letter will readdress the issues raised in that letter with the hopes of finding an amicable resolution To reiterate the facts, on or about October 21, 2015, a Coastal phone representative called Snazzy and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offerShortly thereafter, Mr [redacted] met with a Coastal representative to discuss electronic payment servicesMr [redacted] individually and on behalf of Snazzy signed a Merchant Processing Agreement (“MPA”) to process electronic payments with First Data Merchant Services Corporation (“FDMS”), an equipment finance lease for electronic payment processing equipment (“Lease”) with First Data Global Leasing (“FDGL”), and a Merchant Processing Agreement (“MAA”) with Coastal (collectively, “Agreements”)Upon credit approval and acceptance by FDMS and FDGL, the equipment was shipped and later accepted by Snazzy Mr [redacted] alleges that he was promised that there would be no contract or fees for the electronic payment processing equipmentFurther, he alleges that the Coastal representative “bold face lied and guaranteed” certain services or features of the service to Mr [redacted] In Mr [redacted] ’s second complaint (rejection), he alleges the same things previously addressed, revealing, however, that the Coastal representative’s response to his inquiry of “NO CONTRACTS AND NO CHARGE FOR THE CHIP TERMINAL” was that Coastal could, “help you with that.” Once again, Coastal will show the following: 1) the Agreements Mr [redacted] signed are valid and enforceable; 2) any extrinsic oral statements are inadmissible as a matter of law; 3) No misrepresentation occurred as it relates to the terms of the Agreements; 4) Coastal was and is authorized to debit Mr [redacted] ’s account and applicable cancellation fees apply; and lastly 5) Coastal will extend an offer of a resolution As previously mentioned, the Agreements entered into are valid and enforceableMr [redacted] is a sophisticated party in the legal sense since he is a business owner and President of SnazzyCourts typically enforce contracts between sophisticated parties, since they are held to higher standardsRegardless, every party to a contract has the duty to read the terms of the contractAlthough Mr [redacted] strongly urges he did not want a contract with Coastal, evidence showing otherwise is plainly manifested in his signature and initials of the AgreementsClearly labeled at the top of the Agreements are Coastal’s logo and the wording, “MERCHANT PROCESSING APPLICATION AND AGREEMENT” (no emphasis added)The Lease, clearly labeled as a lease of payment processing equipment, is item on the same said MERCAHNT PROCESSING APPLICATION AND AGREEMENT, which Mr [redacted] was under a duty to readThus, although Coastal is unsure about what Mr [redacted] thought he was signing, under California law the Agreements entered into are valid and enforceable as to both parties involved Additionally, Mr [redacted] alleges, albeit not specifically, that there was communication about no contract or payment processing equipment fees associated with his agreement with CoastalYet, this allegation undermines Mr [redacted] ’s own actions of signing the Agreements, including the clearly labeled Lease of financial equipmentMr [redacted] also admits that Coastal did not agree or promise it would do a “no contract” or “no lease fee” type of agreement with Mr [redacted] , but rather that Coastal could “help [Mr [redacted] ] with that.” At any rate, if these allegations refer to the sales agent making oral promises, which contradicted the terms of the Agreements, it will not hold in courtThe “parol evidence rule” bars extrinsic oral agreements made before or at the time of the signing of the Agreements to add to the terms of an unambiguous integrated written instrumentEach and every material term to which Mr [redacted] is subject is written in the Agreements, which was signed by Mr [redacted] The exception to this rule would be an allegation of misrepresentation or fraud (discussed below), yet that allegation is unfounded based on Mr [redacted] ’s allegationsAs explained above, Mr [redacted] is subject to these terms regardless of whether he actually read the Agreements and any extrinsic statements that contradict the terms of the Agreements are inadmissible under the parol evidence ruleTherefore, the Agreements are valid and enforceable As Coastal stated before, Mr [redacted] alleges material misrepresentation occurred as the Coastal representative presented him the serviceMaterial misrepresentation requires more than just a broken promise or a breach of contractUnder most jurisdictions, a party alleging misrepresentation must prove: (1) A representation; (2) which is material to the transaction; (3) made falsely, with knowledge of its falsity or recklessness as to whether it is true or false; (4) with the intent of misleading another into relying on it; (5) justifiable reliance on the misrepresentation; and, (6) the resulting injury was caused by the relianceAlso, these claims, with respect to a business, must particularize what was said or written by Coastal’s representative, and how these statements or writings contradict the Agreements Mr [redacted] entered into Here, there is no specific evidence that material misrepresentation occurredMr [redacted] signed the Agreements with knowledge of the material terms, accepted the financial equipment and account opened in his name, and used Coastal’s services for almost two months with no complaints to CoastalCoastal representatives did not defraud or misrepresent their intentions when relaying the services to Mr [redacted] In addition, Coastal in no way fraudulently altered or changed the Agreements, nor did Coastal fraudulently persuade Mr [redacted] into signing themOn the contrary, Mr [redacted] admits it was busy the day he signed the Agreements and that he should have asked the Coastal representative to come at a later timeUnfortunately, however, he did not and he bound himself to the AgreementsThere is no evidence that the Coastal representative took affirmative steps to prevent him from reading the Agreements or that Mr [redacted] felt threatened into signing the AgreementsAll material terms of the Agreements are clearly marked and could have been noted by Mr [redacted] Therefore, a claim for material misrepresentation against Coastal is unlikely Mr [redacted] alleges that Coastal has been wrongfully withdrawing from Snazzy’s bank accountHowever, Coastal is authorized by and through the Agreements to charge Snazzy for services renderedAgain, the terms of the Agreements speak to this allegationThe Confirmation Page of the Agreements under Paragraph two clearly state, “We may debit you account from time to time for amounts owed to us under the Agreement.” Because Mr [redacted] opened his account on October 21, 2015, Coastal was entitled to withdraw payment from Mr [redacted] as soon as that dateCoastal was entitled to the payment because Mr [redacted] consented to this provision from the moment he agreed to the termsThus, Coastal was authorized to charge Mr [redacted] for Coastal’s services Ultimately, Coastal’s priority is customer serviceAs such, Coastal would like to reoffer Snazzy a more competitive offer than what it initially agreed to in an effort to encourage Mr [redacted] to stay with Coastal Snazzy would still enjoy the advanced technology and service, but would also get even more competitive ratesOn the other hand, Coastal is willing to work out any documented errors that Mr [redacted] could provide to Coastal Coastal prides itself upon widespread customer satisfaction and will gladly facilitate a mutually beneficial resolution regardless of Snazzy’s decisionAs a business owner, Mr [redacted] understands that business review/rating websites frequently contain disparaging or otherwise negative commentary on unsatisfied customers; yet, these websites are not always indicative of a business’s true ethical characterLastly, should Mr [redacted] have any further questions or concerns please do not hesitate to email j***@attorneygl.com For the firm, /s/ [redacted] C ***, Esq Global Legal Law Firm JCH/ksc

To Whom It May Concern: Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the November 19, Revdex.com complaint, # [redacted] , regarding electronic payment processing agreements between Mr [redacted] *** (“Mr***”) of [redacted] * [redacted] ***dba [redacted] (“***”) and CoastalThis letter will address the issues raised by Mr [redacted] with the hopes of achieving an amicable resolution On or about July 20, 2016, Coastal contacted [redacted] and asked if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal could offer Shortly thereafter, Mr***, individually and on behalf of ***, entered into a Merchant Processing Agreement (“MPA”) to process electronic payments with [redacted] (“***”), an Equipment Lease Agreement (“Lease”) for electronic payment processing equipment with [redacted] , and a Merchant Receipt Purchase Order (“MRPO”) with Coastal (collectively, “Agreements”) Upon credit approval and acceptance by [redacted] and Ascentium, the equipment was shipped and later accepted by *** Mr [redacted] now alleges that Coastal has not “honored promises” made to him during the execution of the AgreementsMr [redacted] is requesting cancelation of the Agreements without penalty and reimbursement for the balance owed to his previous processing/leasing companyAs such, Coastal will show the following: 1) the validity and enforceability of the Agreements; 2) that Coastal may charge early termination fees pursuant to the Agreements; 3) that there was no misrepresentation of the Agreements; and 4) an offer of resolution The Agreements entered into are valid and enforceableOffer, acceptance, and consideration are found in the Agreements, as Coastal offered their services in exchange for a monthly service fee from ***Mr [redacted] is a sophisticated business party who entered into a commercial contract on behalf of ***It is well-established law that Mr [redacted] has a duty to read all contracts in their entirety before signing themOnce Mr [redacted] signed the Agreements, he became subject to the terms and conditions of the Agreements The terms of the Agreements clearly state that Mr [redacted] will be responsible for any applicable early termination fees if he were to cancel the Agreements prematurelyAs well, Coastal performed their duties by opening a new merchant processing account and sending equipment to ***Thus, Mr [redacted] is subject to the terms and conditions of the Agreements In addition to early termination fees, Mr [redacted] agreed that the full balance of the equipment Lease would be due upon any cancelationMr [redacted] agreed that the equipment Lease would be non-cancellable and therefore cannot reasonably be surprised by his continuing obligation to make payments under the AgreementsWith respect to a commercial finance lease, a lessee’s (here, Mr***) contractual promise becomes “irrevocable and independent upon the lessee’s acceptance of the goods.” (UCC Art2A § 2A-407.) Here, the equipment Lease is a finance lease under the UCC because it was formed between two entities in the course of business (See UCC § 2A-subd(g).) Additionally, Mr [redacted] accepted the equipment when it arrived at [redacted] and upon that acceptance, the Lease became non-cancellableThe terms clearly state that Mr [redacted] will have to pay the full term of the Lease, plus any additional cancellation fees, if he were to cancel the Lease prematurely Mr [redacted] alleges that Coastal misrepresented terms of the Agreements by failing to reimburse him for funds associated with his previous processor’s cancellation fees, as allegedly “promised” to himHowever, if these allegations refer to the sales agent making oral promises which contradicted the terms of the Agreements, they will not hold in courtThe Agreements contain a merger clause which limits the terms of the parties’ Agreements to what is in the contractThe Agreements state, “NO ALTERATIONS OR STRIKE-OUTS TO THE AGREEMENT WILL BE ACCEPTED.” Any oral or other agreements unilaterally modifying the Agreements are invalidMoreover, the “parol evidence rule” bars extrinsic oral agreements made before the signing of the Agreements to add to the terms of an unambiguous integrated written instrumentEach and every material term to which Mr [redacted] is subject is written in the Agreements and were signed and initialed by Mr***Mr [redacted] is subject to these terms regardless of whether he actually read the Agreements, and any extrinsic statements that contradict the terms of the Agreements are inadmissible in court under the parol evidence ruleBesides the arguments above confirming the validity and enforceability of the Agreements, the fact that Mr [redacted] signed the Agreements and accepted the new equipment without contention, makes an actionable material misrepresentation claim unlikely Further, Coastal representatives did not defraud or misrepresent their intentions when speaking to or meeting with Mr***Coastal proudly grounds itself and trains their employees in standard, proper business practices as to avoid material misrepresentation to merchantsPart of Coastal’s training is to help Coastal representatives avoid the pitfalls of intentional or innocent misrepresentation to merchants in offering Coastal’s servicesFurthermore, Coastal in no way fraudulently altered or changed the Agreements, nor did Coastal fraudulently persuade Mr [redacted] into signing themThere is no evidence indicating that Coastal intentionally and knowingly mislead Mr***, in any wayAll material terms of the Agreements are clearly marked and should have been noted by Mr [redacted] It is also important to note that the Lease and the MRPO are separate agreements, which have no influence on the enforceability of one another As such, any decision to cancel the MRPO would not terminate the Lease and vice versaAscentium still holds the rights under the Lease and Coastal still holds the rights under the MRPOThe separation of each agreement is clearly disclosed in the AgreementsAny further communications pertaining to the Lease should be made to Ascentium directly Similarly, the Agreements spell out the material terms and obligations of each partyAs soon as an account is set up for a merchant, Coastal helps the merchant install his or her new equipment via telephone and responds to any questions or concerns the new merchant may haveCoastal maintains a record of all incoming and outgoing communications with their merchants and keeps notes pertaining to each communicationHere, Coastal’s communication record indicates that on August 29, 2016, Mr [redacted] called Coastal inquiring about the processing fees agreed to under the AgreementsCoastal reviewed and clarified the saving analysis with Mr***After some discussion, Coastal decided to lower Mr***’s processing rates and that same day Coastal sent him an updated version of the AgreementsPlease note that the Agreements do not reveal any reimbursement agreement that Mr [redacted] is claiming It was not until September that Mr [redacted] requested reimbursement for his previous processors cancelation feesAs stated above, Coastal does not have any record of an agreement, oral or otherwise, showing that Coastal agreed to pay Mr***’s previous processor feesRegardless, Coastal sent Mr***’s request for reimbursement to the reimbursement department for reviewThereafter, Coastal sent cancellation letters to Mr***’s previous processorsFrom there, Mr [redacted] has the responsibility to confirm whether the cancelation was process and what the balance owed to his previous processor isThe reimbursement department makes the final decision after thatHere, the reimbursement department declined Mr***’s request for reimbursement because there is no reference in the Agreements that there is such an agreementMr [redacted] has been notified by Coastal, on several occasions, of the reimbursement department’s decisionCoastal’s communication record indicates the sameNonetheless, Coastal is looking into this matter more in depth and will work directly with Mr [redacted] if Coastal finds that reimbursement is owed and due Ultimately, Coastal is committed to customer satisfaction and a mutually beneficial solutionIf Mr [redacted] has any documents tending to prove there was an agreement for Coastal to pay for previous processing fees, Coastal will gladly review and consider themAdditionally, Coastal would like to offer Mr [redacted] lower rates, in addition to the advanced technology, service, and support provided by Coastal, if Mr [redacted] will resume processing with CoastalIn any event, we hope that Mr [redacted] will reconsider his request to cancel and will work with Coastal to find a positive resolutionShould Mr [redacted] have any further questions or concerns, please do not hesitate to email me at [redacted] For the firm, /s/ [redacted]

To Whom It May Concern: Our firm has the pleasure of representing Coastal Pay, LLC (“Coastal”) This letter is in response to the November 19, Revdex.com consumer complaint, # [redacted] (“Complaint”), made by Mr [redacted] (“Mr***”) on behalf of [redacted] (“***”) regarding electronic payment processing services offered to Mr [redacted] by CoastalThis letter will address Mr***’s concerns with the hopes of achieving an amicable resolution Mr [redacted] alleges that he, while on the phone with Coastal, repeatedly told Coastal that he was not interested in their services and to be removed from their calling listAs a standard business practice, Coastal will call a business to ask if an authorized representative would like to meet with a Coastal sales representative to discuss the electronic payment services that Coastal can offer Shortly thereafter, the authorized representative will meet with a Coastal sales representative to learn more about Coastal’s servicesHere, Mr***’s frustration stems from Coastal’s agent continuing to offer Coastal’s services despite Mr [redacted] being uninterestedNonetheless, Coastal abides by its long-standing business operating procedures and consistent with these procedures, Coastal trains its representatives to avoid any customer dissatisfaction or annoyanceCoastal apologizes if its agent was especially eager when speaking to Mr***Coastal’s intention is never to annoy or harass its customers or potential customersTo the contrary, Coastal prides itself in respecting the wishes of its customers and potential customers In an effort to respect potential customer’s wishes, Coastal has a strict “Do Not Call” policy (DNC) for businesses who request itCoastal’s DNC list is constantly revised and updated as to avoid repeated calls to uninterested businessesCoastal runs on efficient and effective business procedures and does not wish to waste time or resources on potential customers who are not interested in Coastal’s servicesCoastal’s main goal is to provide customer satisfaction to its customers and potential customersMr [redacted] and [redacted] are now on Coastal’s DNC list and Mr [redacted] and [redacted] will not receive any further calls from CoastalHowever, please note that because of the nature of the electronic payment processing industry, it is very likely that potential customers receive several calls a day from similar businesses trying to solicit their servicesMr [redacted] is on Coastal’s DNC list but may have to request the same for other payment companies in the futureAs a token of resolution, Coastal would like to offer its services to [redacted] at a competitive rate and to form a business relationship with Mr*** [redacted] would enjoy Coastal’s advanced technology and services and would get a very good deal, if choosing to do soCoastal prides itself upon widespread customer satisfaction and will gladly facilitate a mutually beneficial resolution regardless of Mr***’s decisionCoastal confirmed that Mr [redacted] and [redacted] are on Coastal’s DNC list, so there should no more concernsShould Mr [redacted] have further questions or concerns, please do not hesitate to email me at [redacted] For the firm, [redacted]

I left the owner a voicemail and sent an emailNo response backI also can't confirm that this came from Coastal PayHe says that we have many bad reviews and we don't have anyThere is a Coastal Payments and Coastal Payment Systems

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The response is outrageousAll they do is deny the extremely aggressive behavior on the part of their salespeople.] Regards, [redacted]

We will reach out to the merchant to find a solution