Coastal Subscription Agency

I am writing in regards to the above mentioned complaint. [redacted] the independent contractor Ms. [redacted] states she purchased from on November 14, 2014, terminated his agreement to clear orders through Coastal Subscription Agency on November 12, 2014. Any orders placed with Mr. [redacted] after...

November 12, 2014 on Coastal Subscription Agency sales receipts would be unauthorized and fraudulent. We would suggest Ms. [redacted] report the fraudulent transaction to her local law enforcement agency. Coastal Subscription Agency would certainly be happy to cooperate with the authorities if they should require any information from us so that Mr. [redacted] can be prosecuted to the full extent of the law. As the receipt Ms. [redacted] received does bare our company name, we will be happy to fulfill her order if the items on her receipt are still available through us. Ms. [redacted] may simply send us a copy of her sales receipt via mail, email or fax at ###-###-#### and reference the Revdex.com complaint ID#: [redacted]. Should there be any further information needed, please feel free to contact me.Sincerely,[redacted]

I am writing in regards to the above mentioned complaint. It appears that the book items Ms. [redacted] ordered are currently on backorder. Due to this, we feel that refunding Ms. [redacted] for the amount she has disputed would certainly be an acceptable resoltuion to this matter. A refund check in the...

amount of $70.00 has been mailed to Ms. [redacted] for this purpose. Should there be any further information needed, please feel free to contact me.

Sincerely,

Coastal Subscription Agency

Roman', serif;">PO

Box 84137 Phoenix, AZ 85071

January 9,2014

Revdex.com

4428 N 12th St Phoenix,

AZ 85014-4585

RE:  ID#: [redacted] - [redacted]

Dear Sir or Madam:

I am writing in regards to the above mentioned complaint. As it

states on all of our sales receipts, there are no free gifts, postdated checks

or verbal agreements recognized. The alleged statements made by the independent

contractor indicating that Ms. [redacted] may postdate her checks are certainly

not tolerated nor condoned by Coastal Subscription Agency. Due to the alleged misrepresentation, we feel that refunding

Ms. [redacted] for the total amount paid for her orders would certainly be

an acceptable action in this matter. A check in the amount of $126.00 has been

enclosed for this purpose. We will be unable to refund any fees Ms. [redacted]

incurred through her financial institution

as it does state on our sales receipt that no postdated checks are recognized.

Should there be any further information needed, please feel free to contact me.

Sincerely.

I am writing in regards to the above mentioned complaint. It appears that had incorrectly recorded Mr. [redacted]'s mailing address in our systems which caused an error in the processing of his order. Due to this, we feel that refunding Mr. [redacted] in full for his order would certainly be an acceptable...

resoltuion to this matter. A refund check in the amount of $44.00 has been mailed to Mr. [redacted]. Should there be any further information needed, please feel free to contact me. 

Sincerely,

I am writing in regards to the above mentioned complaint. We have corresponded directly with [redacted] concerning this matter. A refund in the amount of $103.00 was mailed to [redacted] on December 18, 20 14 and her order has been completely cancelled per her request. At this time, we...

consider this matter to be closed. Should there be any further information needed, please feel free to contact me.

I am writing in regards to the above mentioned complaint. We have spoken directly to Ms.[redacted] concerning this matter. It was determined at that time that the wrong item had been processed. We have made the necessary corrections to Ms. [redacted] order and would expect delivery of her...

order within two weeks from the date of this letter. Should there be any further information needed, please feel free to contact me.

I am writing in regards to the above mentioned complaint. The alleged misrepresentations made by the independent contractor in this matter are not condoned by Coastal Subscription Agency. Our records indicate that we have received a mailed notice of cancellation request from Ms. [redacted]. We will...

accept this complaint as the necessary proof of payment that was needed to process Ms. [redacted]'s refund. A refund check in the amount of $59.00 has been drafted for this purpose and will be mailed directly to Ms. [redacted]. Should there be any further information needed, please feel free to contact me.

Sincerely, [redacted]

I am writing in regards to the above mentioned complaint. After reviewing this matter, it has been determined that the item Ms. [redacted] ordered is temporarily on backorder. Due to the circumstances and because the order was intended as a Christmas gift, we feel that refunding Ms. [redacted] for the total amount paid for her order would be an acceptable option in this matter. A refund in the amount of $44.00 has been processed and will be mailed directly to Ms. [redacted] at the address she provided in her initial complaint. Should there be any further information needed, please feel free to contact me.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The item ordered has STILL not been delivered.  The company stated they would have the correct item delivered to me within two weeks and it has been nearly 4 weeks!  I cannot get in contact with the company to resolve this.  At this point, I would like a refund as this was to be a Christmas gift.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.  I have received a check in the amount of $59 and consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

While I was fairly certain the company would not refund my stop payment fee, it needs to be known that when someone attempts to sell something in that manner via door to door, if the customer truly has the 3 days to reject the offer, the customer's check should be returned as promised.  Instead I received a letter telling me I had 30 days to respond.  There wasn't a question of not receiving my cancellation but the company chose to wait almost 5 months to send out a letter.  That left me no choice but to pay to have the check cancelled since it was not returned as promised.  According to the letter dated March 20, non response would activate the order.

I am writing in regards to the above mentioned complaint. The alleged misrepresentations made by the independent contractor in this matter are not condoned by Coastal Subscription Agency. Our records indicate that we have not yet received a mailed notice of cancellation request from Ms. [redacted], which...

is required to cancel an order. Due to the alleged circumstances in this matter, we will be happy to accept this complaint as Ms. [redacted] request for cancellation. Ms. [redacted] order has been completely cancelled and the check used to pay for her order was removed from our deposit schedule and destroyed for her protection. Should there be any further information needed, please feel free to contact me. 

Sincerely, 

Coastal Subscription Agency

April 4, 2014

Revdex.com

RE:  ID#: [redacted] - [redacted]

Dear Sir or Madam:

I am writing in regards to the...

above mentioned complaint. Our records indicate that we received a mailed notice of cancellation request from Ms. [redacted]. As such, Ms. [redacted]'s order was completely cancelled. Anytime a cancellation request has been received and processed, a letter is mailed to the customer requesting proof of payment so that a refund may be issued for any payment that was received or presented for payment. Ms. [redacted] may disregard the letter she received if her check payment was not presented for payment. Ms. [redacted]'s order has been completely cancelled and will not be reactivated. We will be unable to refund any fees Ms. [redacted] incurred through her financial institution for her decision to place a stop payment on her check. Should there be any further information needed, please feel free to contact me.

Sincerely,

Dear Sir or Madam:

I am writing in regards to the above mentioned complaint. It appears that we had incorrectly recorded **. [redacted]'* mailing address in our systems which caused an error in the processing of her order. Due to this, we feel that refunding Ms. [redacted] in...

full for her order would certainly be an acceptable resolution to this matter. A refund check in the amount of$59.00 has been mailed to Ms. [redacted]. Should there be any further information needed, please feel free to contact me.

Sincerely,

I am writing in regards to the above mentioned complaint. Due to the alleged misrepresentations made by the independent contractor, we feel that refunding Ms. [redacted] for the total amount paid for her order would certainly be an acceptable action in this matter. A check in the amount of $59.00 has...

been mailed to Ms. [redacted] for this purpose. Should there be any further information needed, please feel free to contact me. 

Sincerely,