[redacted] , As I stated on the phone their was a mistake made buy our staff and the listing was night a flash lightCoastal Tool Supply is not responsible for typographical or photographic errorsPrices and specifications are subject to change without noticeThis is listed on our site was an error and we are correcting this
You were refunded in full for $36.02, however it was not switch in bait [redacted] makes this item and our system had it as the direct replacementAlso a UPS label was sent to you to pick the item upOur system auto change to the [redacted] Line who makes a lot of companies tape products including 3MSorry for the mistake have the great day
***,These items were to ship from [redacted] , I spoke with a manager their I am not sure what is going on since they show they had them in stock day of your orderTHey keep claiming items are in maintain, however I requested them to cancel your orderONce this is completed I will refund you in fullI am sorry for the delays I am currently awaiting of each of these
Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ Mr ***, Your order was shipped, via USPSWe were informed days after shipping that the package was lost by USPSWe didnt have any more to ship so per our policy we refunded you and sent an email about this Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am still not 100% convinced that the reason given is valid, but I will accept it nonethelessHad the item actually been shipped, I should have received some form of confirmation that the package has been shipped along with a tracking number of sorts to verifyAlso, had the package been lost in transit and the company attempted a refund on my order, why was it that I had to contact them first about my order? I expected better from an online company of this level
I am rejecting this response because: Nothing was ever complex about the issues I hadSince the warehouse sent the wrong brand part, someone should have simply picked up the phone and made sure the right brand part was pulled the next timeI don't expect you to inspect every part you ship out, but when problems arise I do expect a little extra effort to fix thingsAlso it should not have taken a complaint and weeks waiting to get you to provide the return shippingThe wrong parts were not my errorToo many excuses
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ I CAN SEE THE [redacted] IS NOT SHIPPED I HAVE REFUNDED YOU FOR THAT ITEM WHICH EXPLAINS THE DIFFERENCE IN WEIGHT Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would prefer to get the remaining $for the other item that was missing from the packagebut at the end of the day, I really dont want to deal with this any longer and to me is worth $at this pointI feel as though this problem could have been avoided if you had someone that cared compare the items in box, with the items on the pick list, or if you simply treated your customers with more respect
I am rejecting this response because: As you can see from the screenshot I attached, that was taken today, you are STILL advertising it You are purposely misleading your customers Its very simple, you owe me the battery that you advertised and are still advertisinghttp://www.usatoolwarehouse.com/usatoolwarehouse/DWT-DCV581H.html
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.YES I WANT A FULL REFUND BECAUSE I ALREADY HAD TO REPURCHASE THEM FROM ANOTHER VENDOR
You can contact the AG when they ask me what I offered I can tell them we offered you a call tag to bring the item back and send you a full refundIf you will not take this option I don't know what else to do for youThe items your asking for are no longer offered by SK Tools who makes the toolsWe found this out and told you the same thing, the fact you will not work with us at any level to return for a refund is beyond meWe are talking small amount of money in total that we want to refund you for in full, However we want the items back so we can discard and destroyYou option is very simple return for a full refund we will send you a prepaid label to return this
***, On Thursday on last week we did refund you in full, We were having major issues with that vendor and I am sorry for their delay but I went and refunded you in full
Dear Jakob, First what email are you sending too? ALso the day of the order we had sent an email about this being a Special order Item that was on back order until 4-2-2017, that being said I will cancel this order for you
Initial Business Response /* (1000, 9, 2016/04/25) */
THis order was cancelled and refunded the day of the orderI am sorry if you didnt see your credit
Initial Consumer Rebuttal /* (3000, 11, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the
order was cancelled by over the phone on 4/5/at 2:pmby phone
ups *** shows the part was shipped on 4/7/
this is a full days after I cancelled the order
why should I have to pay return shipping??
again I have kept records of phone calls and tracking just for this issue
sorry you cannot READ the complaint
I want the to send the part back!
look closelythe answer is here
Final Business Response /* (4000, 13, 2016/04/28) */
***,
I can understand where you are coming from on the issue, when you place the order it was automaticlly processed and sent to be processed90% of our orders ship out with in a few hoursONce you requested to cancel the order we stated we would send the request to cancel the orderHowever the order was already being processed for shipment from OTC so it was not able to be stoppedHowever you may return the product and get full refund for the item
Final Consumer Response /* (4200, 15, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested the cancellation because the order WAS NOT availible from otc and I was told it would be another days!!!!!!
quit making excuses
you need to review your sales practices since its obvious to me that your customers are always wrong
by the way, do you know you can read the ENTIRE complaint?
Initial Business Response /* (1000, 5, 2016/05/04) */
Contact Name and Title: Michael D***
Contact Phone: ***
Contact Email: michael.d***@ntx.bz
Tom
Your correct thisitem didnt ship outI am not sure what went wrong, Also we are here 8-5pm estI am not sure why you are having
issues getting thru, I ve refunded you in fullSOrry for any mistake
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response from Coastal Tool Supply was excellent and fastThank you so much for your time and ability to get things done!
This was a little more complex isssue, we are moving our warehouse during this timeWe have refunded you for the two Ken Tool items that had not shipped outWe are also waiting for TIF to get the call tag to you for the wrong item that was not correctWe do not check each item that comes in to
make sure its the right partI understand your frustration we will keep working with the vendor to make this right
Initial Business Response /* (1000, 5, 2016/05/05) */
We are going to need more information on this orderPlease call us at 800-939-
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have listed all
information needed for the issue to be resolvedIn my original complaint you can find my name, the order number, total(s) for the order, and a detailed description of the problemThey also have a contact phone number and e-mail address which I provided when I placed the orderI am curious as to what billing system would not allow any customer service department to investigate an order with the information I have given
Aside from being incredibly lazy, the above response from the company highlights my reason for filing this complaint: Their disorganization causes them to be unable to address concerns by customers
I have attached a redacted image of my e-mail order confirmation from last November (seven MONTHS ago) as proof of my order
Final Business Response /* (4000, 14, 2016/05/26) */
This show;s refunded at this time
[redacted] , As I stated on the phone their was a mistake made buy our staff and the listing was night a flash lightCoastal Tool Supply is not responsible for typographical or photographic errorsPrices and specifications are subject to change without noticeThis is listed on our site was an error and we are correcting this
You were refunded in full for $36.02, however it was not switch in bait [redacted] makes this item and our system had it as the direct replacementAlso a UPS label was sent to you to pick the item upOur system auto change to the [redacted] Line who makes a lot of companies tape products including 3MSorry for the mistake have the great day
The missing items were sent out VIA UPS [redacted]
***,These items were to ship from [redacted] , I spoke with a manager their I am not sure what is going on since they show they had them in stock day of your orderTHey keep claiming items are in maintain, however I requested them to cancel your orderONce this is completed I will refund you in fullI am sorry for the delays I am currently awaiting of each of these
Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ Mr ***, Your order was shipped, via USPSWe were informed days after shipping that the package was lost by USPSWe didnt have any more to ship so per our policy we refunded you and sent an email about this Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am still not 100% convinced that the reason given is valid, but I will accept it nonethelessHad the item actually been shipped, I should have received some form of confirmation that the package has been shipped along with a tracking number of sorts to verifyAlso, had the package been lost in transit and the company attempted a refund on my order, why was it that I had to contact them first about my order? I expected better from an online company of this level
Initial Business Response / [redacted] (1000, 8, 2016/06/03) */ WHAT IS THE ORDER NUMBER I AM NOT ABLE TO FIND YOU UNDER EMAIL
I am rejecting this response because: Nothing was ever complex about the issues I hadSince the warehouse sent the wrong brand part, someone should have simply picked up the phone and made sure the right brand part was pulled the next timeI don't expect you to inspect every part you ship out, but when problems arise I do expect a little extra effort to fix thingsAlso it should not have taken a complaint and weeks waiting to get you to provide the return shippingThe wrong parts were not my errorToo many excuses
Initial Business Response / [redacted] (1000, 5, 2016/06/03) */ I CAN SEE THE [redacted] IS NOT SHIPPED I HAVE REFUNDED YOU FOR THAT ITEM WHICH EXPLAINS THE DIFFERENCE IN WEIGHT Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would prefer to get the remaining $for the other item that was missing from the packagebut at the end of the day, I really dont want to deal with this any longer and to me is worth $at this pointI feel as though this problem could have been avoided if you had someone that cared compare the items in box, with the items on the pick list, or if you simply treated your customers with more respect
I am rejecting this response because: As you can see from the screenshot I attached, that was taken today, you are STILL advertising it You are purposely misleading your customers Its very simple, you owe me the battery that you advertised and are still advertisinghttp://www.usatoolwarehouse.com/usatoolwarehouse/DWT-DCV581H.html
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.YES I WANT A FULL REFUND BECAUSE I ALREADY HAD TO REPURCHASE THEM FROM ANOTHER VENDOR
You can contact the AG when they ask me what I offered I can tell them we offered you a call tag to bring the item back and send you a full refundIf you will not take this option I don't know what else to do for youThe items your asking for are no longer offered by SK Tools who makes the toolsWe found this out and told you the same thing, the fact you will not work with us at any level to return for a refund is beyond meWe are talking small amount of money in total that we want to refund you for in full, However we want the items back so we can discard and destroyYou option is very simple return for a full refund we will send you a prepaid label to return this
***, On Thursday on last week we did refund you in full, We were having major issues with that vendor and I am sorry for their delay but I went and refunded you in full
Dear Jakob, First what email are you sending too? ALso the day of the order we had sent an email about this being a Special order Item that was on back order until 4-2-2017, that being said I will cancel this order for you
I am rejecting this response because: You have not addressed the missing 1/drive 8mm socketWhy not?
Initial Business Response /* (1000, 9, 2016/04/25) */
THis order was cancelled and refunded the day of the orderI am sorry if you didnt see your credit
Initial Consumer Rebuttal /* (3000, 11, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the
order was cancelled by over the phone on 4/5/at 2:pmby phone
ups *** shows the part was shipped on 4/7/
this is a full days after I cancelled the order
why should I have to pay return shipping??
again I have kept records of phone calls and tracking just for this issue
sorry you cannot READ the complaint
I want the to send the part back!
look closelythe answer is here
Final Business Response /* (4000, 13, 2016/04/28) */
***,
I can understand where you are coming from on the issue, when you place the order it was automaticlly processed and sent to be processed90% of our orders ship out with in a few hoursONce you requested to cancel the order we stated we would send the request to cancel the orderHowever the order was already being processed for shipment from OTC so it was not able to be stoppedHowever you may return the product and get full refund for the item
Final Consumer Response /* (4200, 15, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I requested the cancellation because the order WAS NOT availible from otc and I was told it would be another days!!!!!!
quit making excuses
you need to review your sales practices since its obvious to me that your customers are always wrong
by the way, do you know you can read the ENTIRE complaint?
Brian, We will cancel the order, the two *** *** items were on back ordered as emailed on 2/10/You can check *** for confirmationHave a great day
Initial Business Response /* (1000, 5, 2016/05/04) */
Contact Name and Title: Michael D***
Contact Phone: ***
Contact Email: michael.d***@ntx.bz
Tom
Your correct thisitem didnt ship outI am not sure what went wrong, Also we are here 8-5pm estI am not sure why you are having
issues getting thru, I ve refunded you in fullSOrry for any mistake
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response from Coastal Tool Supply was excellent and fastThank you so much for your time and ability to get things done!
This was a little more complex isssue, we are moving our warehouse during this timeWe have refunded you for the two Ken Tool items that had not shipped outWe are also waiting for TIF to get the call tag to you for the wrong item that was not correctWe do not check each item that comes in to
make sure its the right partI understand your frustration we will keep working with the vendor to make this right
I sent an email and we had to have it returned and credit back from the vendorThat was done late last week
Initial Business Response /* (1000, 5, 2016/05/05) */
We are going to need more information on this orderPlease call us at 800-939-
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have listed all
information needed for the issue to be resolvedIn my original complaint you can find my name, the order number, total(s) for the order, and a detailed description of the problemThey also have a contact phone number and e-mail address which I provided when I placed the orderI am curious as to what billing system would not allow any customer service department to investigate an order with the information I have given
Aside from being incredibly lazy, the above response from the company highlights my reason for filing this complaint: Their disorganization causes them to be unable to address concerns by customers
I have attached a redacted image of my e-mail order confirmation from last November (seven MONTHS ago) as proof of my order
Final Business Response /* (4000, 14, 2016/05/26) */
This show;s refunded at this time