We will not sell you a different item at the cost of this item, I understand you can keep going back and forth however we have this clearly listed on the bottom of the site "Coastal Tool Supply is not responsible for typographical or photographic errorsPrices and specifications are subject to change without notice."However thanks for reaching out to us and helping us correct our error
Initial Business Response /* (1000, 5, 2016/05/18) */
This was special order item, customer was contacted times about issueWe refunded in fullI undertand things happen with special order items
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The email I received from Michael Dafter telling him I was going to fill out a complaint with Revdex.com and wanted my money returned was " ***, you can contact Revdex.com, we have ben in business for over yearsThings come up that stop ordersWe work as best as we can to fix them." That is not a response from a business that trys to resolve issues with customersAs far as the response that was left on here to my complaint, I was NEVER contacted or told this was a special order itemThe only contact I ever got was from 5/16/when I finally sent them an email after several attempts to contact them through the number listed on their web siteI have yet to see a refund to my account
Final Business Response /* (4000, 9, 2016/05/23) */
***,
You requested a full refund on this order which was doneI am unable to ship your items with out payment
I am
rejecting this response because: I am now getting three different excuses and I still don't have a refundI returned the scanner over 1/ weeks agoThe scanner was received and signed for days agoI shouldn't have to wait on the vendor to credit Coastal Tools to get my money backThat's between Coastal Tools and there vendor, Not MeI want my Refund and want to get this resolvedI shouldn't be punished for the poor relationship between Coastal Tools and the Vendor
Initial Business Response /* (1000, 5, 2016/05/05) */
Robert,
YOu emailed on 5-and the order was cancelled item was on back order from APex Tools, We emailed on 4-about the delay
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I truly believe that had I not filed with PayPal a dispute I would have never heard from this company or get stuck with restocking fees etcI understand things can be on back order but, for the company to say we emailed on 4-17? Hey that's great I just wasn't the one they emailedNo spam no nothing in the email acctthe only one they have the one I have the receipt fromMaybe they didn't hit the send buttonOr who did they email? Seems the same type of excuses or you can predict what will be nextAgain I am so glad I used PayPal
Initial Business Response /* (1000, 5, 2016/04/21) */
[redacted] ,
We have no record of email or phones calls from you. We are here from 830am til 530pm every day. We also answer emails all day to help with customer support. It is upsetting to hear you say you have a used tool as we...
don't sell any used items. Please call [redacted] so we can review this issue
Initial Consumer Rebuttal /* (3000, 7, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the emails saved in my sent folder, and I have called several times to the number on the website and the phone just rings and puts me in cue where I waited for over an hour 2 different times and no one picked up ever.
Final Business Response /* (4000, 9, 2016/04/25) */
Please call us as we dont see this order so we can help you [redacted]
Initial Business Response /* (1000, 5, 2016/04/08) */
[redacted],
I showed no request for cancellation, However I have cancelled and refunded in in full
[redacted], On Thursday on last week we did refund you in full, We were having major issues with that vendor and I am sorry for their delay but I went and refunded you in full
I am rejecting this response because:
As you can see from the screenshot I attached, that was taken today, you are STILL advertising it. You are purposely misleading your customers. Its very simple, you owe me the battery that you advertised and are still advertising. http://www.usatoolwarehouse.com/usatoolwarehouse/DWT-DCV581H.html
I am rejecting this response because:
Nothing was ever complex about the issues I had. Since the warehouse sent the wrong brand part, someone should have simply picked up the phone and made sure the right brand part was pulled the next time. I don't expect you to inspect every part you ship out, but when problems arise I do expect a little extra effort to fix things. Also it should not have taken a complaint and 4 weeks waiting to get you to provide the return shipping. The wrong parts were not my error. Too many excuses...
Dear Valued customer, This was an promo from Dewalt that ended. I am not able to get this any more, I have offered to send a call tag to pick up the item and give you a full refund for the error. Please feel free to contact us so we can get this resolved
[redacted], As I stated on the phone their was a mistake made buy our staff and the listing was night a flash light. Coastal Tool Supply is not responsible for typographical or photographic errors. Prices and specifications are subject to change without notice. This is listed on our site...
Initial Business Response /* (1000, 5, 2016/03/10) */
Gabriel D[redacted] ,
I see the item shipped on 2/26/2016, we had stopped the packaged to cancel the order since it was missed. I also see that on the 26th you called and gave the credit card info since when and item ships we are not able to refund...
since we don't keep credit card info. Then we sent email to you on the 29th requesting a call back. You did infact call 3-4-2016 with your Visa ending in 5617. Which was refunded in full that same day. I am sure if you call your bank they will confirm
Initial Business Response /* (1000, 5, 2016/06/28) */
Mr [redacted],
Your order was shipped, via USPS. We were informed 10 days after shipping that the package was lost by USPS. We didnt have any more to ship so per our policy we refunded you and sent an email about this.
Initial Consumer...
Rebuttal /* (2000, 7, 2016/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still not 100% convinced that the reason given is valid, but I will accept it nonetheless. Had the item actually been shipped, I should have received some form of confirmation that the package has been shipped along with a tracking number of sorts to verify. Also, had the package been lost in transit and the company attempted a refund on my order, why was it that I had to contact them first about my order? I expected better from an online company of this level.
Initial Business Response /* (1000, 5, 2016/06/03) */
I CAN SEE THE [redacted] IS NOT SHIPPED I HAVE REFUNDED YOU 71.39 FOR THAT ITEM WHICH EXPLAINS THE DIFFERENCE IN WEIGHT.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/08) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
I would prefer to get the remaining $19.39 for the other item that was missing from the package. but at the end of the day, I really dont want to deal with this any longer and to me is worth $19.39 at this point. I feel as though this problem could have been avoided if you had someone that cared compare the items in box, with the items on the pick list, or if you simply treated your customers with more respect.
listing and is updated, as we stated on the the site should this happen we will do what we can do to make it right. I do not have a battery to send out as the promo was from dewalt.I understand your upset about the mistake, it was not made to lead you to buy the product it was something that ended middle of the month due to us selling out and that portion of text was missed. The only thing I can offer is to send you a call tag for the product that is wrong and give you a full refund.
Initial Business Response /* (1000, 5, 2016/01/25) */
[redacted], Please contact us at [redacted]. We want to resolve the issue you are having. How ever when you open a case/dispute on [redacted] the order is cancelled until the dispute is closed. This allows us to control the issues with out having an...
We will not sell you a different item at the cost of this item, I understand you can keep going back and forth however we have this clearly listed on the bottom of the site "Coastal Tool Supply is not responsible for typographical or photographic errorsPrices and specifications are subject to change without notice."However thanks for reaching out to us and helping us correct our error
Initial Business Response /* (1000, 5, 2016/05/18) */
This was special order item, customer was contacted times about issueWe refunded in fullI undertand things happen with special order items
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
The email I received from Michael Dafter telling him I was going to fill out a complaint with Revdex.com and wanted my money returned was " ***, you can contact Revdex.com, we have ben in business for over yearsThings come up that stop ordersWe work as best as we can to fix them." That is not a response from a business that trys to resolve issues with customersAs far as the response that was left on here to my complaint, I was NEVER contacted or told this was a special order itemThe only contact I ever got was from 5/16/when I finally sent them an email after several attempts to contact them through the number listed on their web siteI have yet to see a refund to my account
Final Business Response /* (4000, 9, 2016/05/23) */
***,
You requested a full refund on this order which was doneI am unable to ship your items with out payment
I am
rejecting this response because: I am now getting three different excuses and I still don't have a refundI returned the scanner over 1/ weeks agoThe scanner was received and signed for days agoI shouldn't have to wait on the vendor to credit Coastal Tools to get my money backThat's between Coastal Tools and there vendor, Not MeI want my Refund and want to get this resolvedI shouldn't be punished for the poor relationship between Coastal Tools and the Vendor
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Initial Business Response /* (1000, 5, 2016/05/05) */
Robert,
YOu emailed on 5-and the order was cancelled item was on back order from APex Tools, We emailed on 4-about the delay
Initial Consumer Rebuttal /* (3000, 7, 2016/05/10) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I truly believe that had I not filed with PayPal a dispute I would have never heard from this company or get stuck with restocking fees etcI understand things can be on back order but, for the company to say we emailed on 4-17? Hey that's great I just wasn't the one they emailedNo spam no nothing in the email acctthe only one they have the one I have the receipt fromMaybe they didn't hit the send buttonOr who did they email? Seems the same type of excuses or you can predict what will be nextAgain I am so glad I used PayPal
Initial Business Response /* (1000, 5, 2016/04/21) */
[redacted] ,
We have no record of email or phones calls from you. We are here from 830am til 530pm every day. We also answer emails all day to help with customer support. It is upsetting to hear you say you have a used tool as we...
don't sell any used items. Please call [redacted] so we can review this issue
Initial Consumer Rebuttal /* (3000, 7, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the emails saved in my sent folder, and I have called several times to the number on the website and the phone just rings and puts me in cue where I waited for over an hour 2 different times and no one picked up ever.
Final Business Response /* (4000, 9, 2016/04/25) */
Please call us as we dont see this order so we can help you [redacted]
Initial Business Response /* (1000, 5, 2016/04/08) */
[redacted],
I showed no request for cancellation, However I have cancelled and refunded in in full
[redacted], On Thursday on last week we did refund you in full, We were having major issues with that vendor and I am sorry for their delay but I went and refunded you in full
I am rejecting this response because:
As you can see from the screenshot I attached, that was taken today, you are STILL advertising it. You are purposely misleading your customers. Its very simple, you owe me the battery that you advertised and are still advertising. http://www.usatoolwarehouse.com/usatoolwarehouse/DWT-DCV581H.html
I am rejecting this response because:
Nothing was ever complex about the issues I had. Since the warehouse sent the wrong brand part, someone should have simply picked up the phone and made sure the right brand part was pulled the next time. I don't expect you to inspect every part you ship out, but when problems arise I do expect a little extra effort to fix things. Also it should not have taken a complaint and 4 weeks waiting to get you to provide the return shipping. The wrong parts were not my error. Too many excuses...
Dear Valued customer, This was an promo from Dewalt that ended. I am not able to get this any more, I have offered to send a call tag to pick up the item and give you a full refund for the error. Please feel free to contact us so we can get this resolved
[redacted], As I stated on the phone their was a mistake made buy our staff and the listing was night a flash light. Coastal Tool Supply is not responsible for typographical or photographic errors. Prices and specifications are subject to change without notice. This is listed on our site...
was an error and we are correcting this.
As of Friday, I show this issues was resolved with [redacted]
Initial Business Response /* (1000, 5, 2016/03/10) */
Gabriel D[redacted] ,
I see the item shipped on 2/26/2016, we had stopped the packaged to cancel the order since it was missed. I also see that on the 26th you called and gave the credit card info since when and item ships we are not able to refund...
since we don't keep credit card info. Then we sent email to you on the 29th requesting a call back. You did infact call 3-4-2016 with your Visa ending in 5617. Which was refunded in full that same day. I am sure if you call your bank they will confirm
The missing items were sent out VIA UPS [redacted]
Initial Business Response /* (1000, 5, 2016/06/28) */
Mr [redacted],
Your order was shipped, via USPS. We were informed 10 days after shipping that the package was lost by USPS. We didnt have any more to ship so per our policy we refunded you and sent an email about this.
Initial Consumer...
Rebuttal /* (2000, 7, 2016/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am still not 100% convinced that the reason given is valid, but I will accept it nonetheless. Had the item actually been shipped, I should have received some form of confirmation that the package has been shipped along with a tracking number of sorts to verify. Also, had the package been lost in transit and the company attempted a refund on my order, why was it that I had to contact them first about my order? I expected better from an online company of this level.
Initial Business Response /* (1000, 5, 2016/06/03) */
I CAN SEE THE [redacted] IS NOT SHIPPED I HAVE REFUNDED YOU 71.39 FOR THAT ITEM WHICH EXPLAINS THE DIFFERENCE IN WEIGHT.
Initial Consumer Rebuttal /* (2000, 7, 2016/06/08) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
I would prefer to get the remaining $19.39 for the other item that was missing from the package. but at the end of the day, I really dont want to deal with this any longer and to me is worth $19.39 at this point. I feel as though this problem could have been avoided if you had someone that cared compare the items in box, with the items on the pick list, or if you simply treated your customers with more respect.
I am rejecting this response because:
You have not addressed the missing 1/4 drive 8mm socket. Why not?
This was corrected on the...
listing and is updated, as we stated on the the site should this happen we will do what we can do to make it right. I do not have a battery to send out as the promo was from dewalt.I understand your upset about the mistake, it was not made to lead you to buy the product it was something that ended middle of the month due to us selling out and that portion of text was missed. The only thing I can offer is to send you a call tag for the product that is wrong and give you a full refund.
Initial Business Response /* (1000, 5, 2016/01/25) */
[redacted], Please contact us at [redacted]. We want to resolve the issue you are having. How ever when you open a case/dispute on [redacted] the order is cancelled until the dispute is closed. This allows us to control the issues with out having an...
item ship with no payment.