Code Green Solar

After reviewing your system in detail, I see the solar system Code Green Solar installed on your home,  covers your entire southern roof space, with 32 solar modules, leaving no room for an add on of solar modules.  This system will produce approximately 12,503 kWh annually.  Your...

electrical consumption at the time of system design was 12,530 kWh annually.  We sent out a service technician to your home, on 11/02/17, to assess this system and we discovered it was working correctly, we also conducted a second shade analysis and shading is not an issue.  I would like to help you to understand the way your solar system works:  a solar system is designed to reduce your annual electric bill over a 12 month period, meaning the production of the solar system will fluctuate month to month just as the weather does.    In the summer the days are longer, staying light until 8:30 at night, so at this time of the year your system will produce more energy for you.  In the winter it gets dark at 4:30 in the afternoon so you will experience higher electric bills at this time of the year, but again, this will even itself out over a 12 month period.   I would like to urge your to contact your solar finance provider Sunnova, for further assistance, [redacted]   Thank you.

Hello [redacted]Code Green Solar offers our customers a $350 sign-on bonus and a $500 referral for everyone that gets installed.  After careful review of your project, our records show you have a sign-on bonus of $350.  Our records also show a customer you referred to us which will be an...

additional $500.  From time to time a rep may contribute to our standard bonuses from his own pocket.   Our records also show your Main Electric Panel needed to be updated to meed code requirements per the NEC, the cost of this was $1500 which Code Green Solar covered for you at no charge.A check will be cut today in the amount of $850 and mailed out to you. Thank you,Code Green Solar

Dear [redacted]Thank you for taking the time to communicate to us why Code Green Solar did not meet your expectations.  We have every desire to address your needs and provide the best solution available to resolve your issue as son as possible.  Please accept our sincerest apology...

for any trouble or inconvenience we have cause you.  Again, Code Green Solar highly appreciates your feedback as it will assist us in becoming better at what we do.  Respectfully, Code Green Solar

We at Code Green Solar deeply apologize for any inconvenience this has caused you.  Please know we are working to bring your project to completion so you and your family can enjoy the benefits of clean, reliable renewable energy. Below are the events of the project:Project was filed for...

evaluation letter on September 3, 2015•         On September 15, 2015 – [redacted] sends email confirming request received   [redacted] assigned case number ([redacted]).•         On September 15, 2015, [redacted] assigned Eng. [redacted] ([redacted]) for field study. •         On April 10, 2016 installation dept. called customer to arrange installation coordinated for May 16, 2016.•         Installation take off ? May 16, 2016 and finalized on May 17, 2016. On October 25, 2016, called region for project status and they informed that we must file application for Evaluation again.•         October 26, 2016, project submitted for Evaluation.

Thank you for taking the time to communicate to us why Code Green Solar did not meet your expectations. We have met with the customer and resolved this matter.Please accept our sincerest apology for any trouble or inconvenience we have caused you.  Again, Code Green Solar highly appreciates...

your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

We are sorry to hear you are experiencing high electric bills.  We are going to dispatch a technician to check the system to be sure it is working properly.    WE would like to mention, Code Green Solar has installed panels to both the front roof and the back roof of your home,...

completely utilizing all available roof space.  We do understand your concern over your electric bills and want you to understand, a solar electric system is designed to reduce your electric bill over a 12 month period, meaning: in the winter months, the days are much shorter and your solar system will not produce as much as it will in the summer months, when the days are much longer.   We have reviewed your production reports and your system is working according to our date, but nonetheless we will send a technician for further data.

Review: I purchased a solar system from this company and they made promises from the timing of when it would be installed and up and running to the amount it would save me on my electric bill each month year round and none of it has happened as promised. My system was suppose to be up and running in April 2015 and was not up until August 2015. One of the biggest reasons I went with the system is because it was suppose to save me substantially over the summer and obviously that didn't happen. I have documentation showing what my electric bill would be after the panels were up and running and I haven't got one bill even close to that amount. I am paying double and some bills even triple what I would have paid without the panels.Desired Settlement: I want this problem fixed whether it is a problem with the meters they installed or their panels. I want to pay what they promised me and I want to be reimbursed all the money that I paid over and above what it was suppose to be. I am on the verge of not being able to pay all my bills because of all the money I have put out for the panel payment and electric bills.

Business

Response:

Dear

[redacted]Thank

you for taking the time to communicate to us why Code Green Solar did not meet

your expectations. We have every desire

to address your needs and provide the best solution available to resolve your

issue as soon as possible. Please

accept our sincerest apology for any trouble or inconvenience we have caused

you. Again, Code Green Solar highly

appreciates your feedback as it will assist us in becoming better at what we

do. As with any business like ours, the

greatest advertising we can have is word of mouth from a satisfied

customer. [redacted]President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that they effort they are seeming to make is satisfactory, however, until this situation has been completely settled, the situation is still ongoing and I am hoping for an expeditious resolution.

Regards,