Coffee Society

Thumbtack is an advertising platform where professionals pay to introduce their business to interested customersProfessionals use credits to send quotes to customersCredit purchases are final and not refundableThis is outlined in our terms of use, which professionals agree to when they sign up: [redacted] Please feel free to contact us at [redacted] or give us a call at [redacted] with questions or concernsWe’re here to help Sincerely, Thumbtack Support [redacted]

Thank you for reaching out to us through the Revdex.com about your concernsWe would like to take this opportunity to address them here Trust is a key part of the community on Thumbtack, and it is important to us that trust is maintainedAs part of our ongoing efforts to improve trust and safety on the site, background checks are required from select professionalsProfessionals are asked to submit a background check for one of three reasons: random selection, profile incompleteness, or concerning information we have received about the professionalOnce the check is completed, professionals will receive a badge on their profileWe have found that customers feel more comfortable hiring a professional who has passed a background check, and it is a factor that is seriously considered when making a decision Once the background check is submitted it will be processed within 7-business daysWhen Thumbtack receives the results of the background check the professionals account will be reinstatedIf a professional chooses not to take the background check the account will remain deleted If you have any questions about a background check, please feel free to reach out to us at [redacted] We are here to help Sincerely, Thumbtack Support [redacted] Tell us why here

Thumbtack genuinely cares about the success of our professionalsThe request verification process filters out as many questionable requests as possibleAnything reported to us as questionable, we will investigatePurchases on Thumbtack are final and nonrefundableOur refund policy is outlined within the terms of use, which professionals are able to see here: [redacted] We help many Thumbtack professionals and customer daily and, because of this, there can be a wait time to connect with customer supportThis is why we’ve created multiple channels to contact us on: [redacted] Sincerely,Thumbtack Support [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.com about your concernsI would like to address them here.At Thumbtack, we respect the professionals who use our siteThis is why each request that is submitted to us goes through a verification process that is both maual and automatedWith that being said, we encourage all professionals to report anything that looks suspicious and we will look into it right awayWe do not allow fake requests on Thumbtack and reserve the right to take action if they are foundWe want the professionals who use Thumbtack to get hired as often as possibleThis is why we have created articles that are based in research to help professionals get hiredThese articles can be seen in a section of our website called our Pro Center here: [redacted] /We also have hired and trained a top quality customer support team to help professionalsThey can be reached at [redacted] and support [redacted] We encourage any professionals who are struggling to get hired on Thumbtack or who have questions to reach out to usWe are happy to helpSincerely,***Thumbtack [email protected] [redacted]

Thank you for reaching out to us through the Revdex.com about your accountWe would like to take the opportunity to address your concerns here It is important that those on Thumbtack conduct their business in an ethical wayIf we find a business advertising on Thumbtack has repeatedly violated our Content Policy we may remove them at our discretionDue to the nature of the Content Policy violations we made the internal decision to remove the account in questionWe did not make this decision lightly, and we will not be reconsidering the standing of the account If you have questions or concerns about your specific case please feel free to reach out to us at [redacted] or [redacted] We are here to help Sincerely, Thumbtack Support [redacted]

Thank you for reaching out to us about this through the Revdex.comWe are glad you were able to speak with our Marketplace Integrity team, and would like to address your concerns here as wellDisputes between customers and professionals do not often occur on Thumbtack, but when they do our Marketplace Integrity team is there to helpThis team is in place to help customers and professionals come to a resolutionThough the professionals who use Thumbtack are not endorsed or employed by Thumbtack, we expect them to offer quality services if they are to remain on our websiteWe can see in this situation all the professionals in question were removed from Thumbtack permanentlyThe Thumbtack Guarantee is one of the things we have in place to help customers as wellIn order for the customer to be eligible for the guarantee, the situation must meet several requirementsOur Marketplace Integrity team is here to help determine eligibility and answer any questions customers may haveThe Thumbtack Guarantee terms, conditions, and more information on how it works can be found here: [redacted] .If any customer or professional has questions about a dispute, we encourage them to reach out to us at [redacted] Our support team is well trained and here to helpSincerely, Thumbtack Support [redacted]

We realize how frustrating a situation like this can be and thank you for working with our team and with our support manager as wellTo encourage transparency and honesty, we only remove reviews which violate our content policySometimes, to better understand where a review falls with our content policy, we ask for additional information about the situationIn this case, we would need documentation to be able to look into it further and take the appropriate action If you have any questions about your specific case or would like to provide proof, please feel free to reach out to us at [redacted] We’re here to help Sincerely, Thumbtack Support [redacted]

Complaint: [redacted] I am rejecting this response because: The largest issue that we have is not about the customer leaving a negative reviewThe issue is that this customer has harassed my company because he wants his money backWe have asked him to do what we need in order to fix the problem and he has not followed through on his endHe left me a voicemail and had called multiple timesWhen we spoke he said if I did not give him a refund he would write a bad review, and take it down if he got his money backIt clearly states in the businesses policy that they do not allow extortionThat is a form of extortionHe is fabricating a review so that we give him his money back, and even then we cannot insure that he will indeed take down his reviewWe have responded to the customer but I feel as someone who has paid over 700$ in the last month to thumbtack that they should be protecting their business owners and living up to their policiesTelling me to just respond is not a solution to this problemI woud like my money back as they are not following their own procedures to protect the business owners that use their websiteSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Company now admits to living in the dream world as I had already explained basics of the license /regulation in the state I live there is essentially none therefore allows trainers to do anything they basically want along with the other information I have explained to them about even basics of how Personal Training and Athletic Training are different when it comes to uploading credentials on profiles Thumbtack still has not made effort in good faith about refunding the token on the quote/request in the first place with regard to the reason for the Revdex.com claimThe customer closed/canceled the request after the time span that is allowed by them to view quotes sent.If they closed/canceled the request I have wasted/used tokens on when the customer had a change of plans or is waiting for a better timeGiven those scenarios while my information wont change as far as contact info my availability for the times in the request might change in the future due to schedulingFrom my standpoint it is seeming like a lack of business integrity on Thumbtacks part for not refunding not only for me but anyone else that sent a quote on that requestSincerely, [redacted]

Thank you for reaching out to us through the Revdex.comWe would like to address these concerns here On our ProAssist program, professionals send quote messages for free and only pay when they hear back from customersWhen customers respond to quotes to learn more, schedule next steps through consultation requests, or hire for their project, professionals will be charged for that response We are here to help professionals understand how we work and help them find successIf professionals have questions, we can be reached at [redacted] or [redacted] Sincerely, Thumbtack Support [redacted]

Thank you for reaching out to us through the Revdex.com about your concernsWe’d like to take the time to address them here It’s important to us that professionals are introduced to interested customers who are ready to hireBefore requests are sent to pros, each request has to pass through a verification system that includes both manual and automatic checksThe system is in place to ensure that the requests we’re sending to professionals come from legitimate individuals who are looking for an appropriate services, and that the requests have the information needed for a professional to formulate a quoteWe also encourage all professionals to report anything that looks suspiciousWe will look into it carefully as we respect the professionals who use Thumbtack We want to see professionals be successful on ThumbtackIn order to help pros achieve, we’ve compiled a knowledge base geared towards helping professionalsThis includes articles on getting hired, tips that Thumbtack professionals have shared with us, videos on navigating the site, improving business profiles and moreOur customer support team is also available by multiple channels of communication to address concerns and provide assistance Please feel free to contact us at [redacted] or give us a call at [redacted] with questions or concernsWe’re here to help Sincerely, Thumbtack Support [redacted]

We understand these disputes are very frustrating and we are here to help both parties come to a resolution.The Thumbtack Guarantee is in place to protect customers, and the Marketplace Trust and Safety Team can determine whether or not the situation qualifies for the GuaranteeWhen the situation does not qualify for the Guarantee, Thumbtack will do it’s best to help find a resolutionIf you have any questions about your specific case, please feel free to reach out to us at [redacted] We are here to helpSincerely, Thumbtack Support [redacted]

Complaint: [redacted] I am rejecting this response because: THIS COMPANY HAS REPEATEDLY REFUSED TO HELP ME AND NOW, ME AND MY DAUGHTER'S LIFE ARE IN DANGER BECAUSE OF THIS COMPANYI WOULD HAVE NOT KNOWN ANYTHING ABOUT THIS PERSON IF IT WEREN'T FOR THUMBTACKI AM OUT MORE THAN $10,WHICH I HAVE TO SPEND FIXING HIS DAMAGE, FINISHING THE CONSTRUCTION THAT HE WAS SUPPOSED TO DO AND RETURNING MY HOME TO A FUNCTIONAL STATUSTHIS COMPANY SHOULD BE PAYING ME FOR THE MONEY THAT I LOST FROM THEIR CONTRACTOR AND THEN THEY CAN GO AFTER HIMTHIS IS COMPLETELY INEXCUSABLE.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response and I am highly reconsidering using Thumbtack after everything I have been going through with themPlease close this case with the understanding that I am not accepting their response but agree to disagree with how they treat their pros Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have spoken to Thumbtack customer service and support over half a dozen times since the instance occurredNot a single time did they keep a record or file or history of my complaintThey never did anything to reach out to the contractor or attempt to resolve the issueI had a few of their representatives try to victim-blame me for hiring a contractor without vetting his portfolio or his referralsThis contractor has 2+ years now of public complaints and Thumbtack allows them to operateThumbtack has a financial interest in allowing this contractor to continue to operate, as contractors and businesses pay per lead to Thumbtack to continue to use the siteI reject their half-hearted attempt to address this issue by referring back to their careless support department while their willful negligence continues to victimize user on their site whom have come into contact with South Pro Sincerely, [redacted]

Hello ***, It’s important to us that customers have a positive experience and are able to complete personal projects on the siteThe Thumbtack Guarantee is one of the things we have in place to help customersIn order for the customer to be eligible for the guarantee the situation must meet several requirementsOur Marketplace Integrity Team is here to help determine eligibility and answer any questions customers may haveThe Thumbtack Guarantee’s terms, conditions, and more information on how it works can be found here: [redacted] Again, we would invite you to correspond with the Marketplace Integrity team if you have questions Sincerely, [redacted] Thumbtack Support [redacted]

Thank you for reaching out to us through the Revdex.com about your concernsWe’d like to take the time to address them here It’s important to us that professionals are introduced to interested customersBefore requests are sent to pros, each request has to pass through a verification system that includes both manual and automatic checksThe system is in place to ensure that the requests we’re sending to professionals come from legitimate individuals who are looking for an appropriate services If any professional feels they were charged unfairly for a request, we encourage them to reach out to us so we can investigate the situation and see if it falls under our refund policyIf a request falls under the policy, credit will be reapplied to the Thumbtack accountPurchases are final and nonrefundableThis is outlined in our terms of use, which professionals agree to when they sign up: [redacted] We want professionals to feel confident when using ThumbtackIn order to do this, we have created our Help CenterIt is a knowledge base geared towards helping professionals find success and stay current with updatesThis includes information on how pay for contacts works and how much it costs: [redacted] Our customer support team is available on multiple channels of communication to address concerns and provide assistancePlease feel free to contact support at [email protected] or give us a call at 800-948-with questions or concernsWe’re here to help Sincerely, Thumbtack Support [email protected] 800-948-

Complaint: [redacted] I am rejecting this response because: I understand the company's policy but I DID NOT authorize to do auto-pay or how they word it "quick-pay" The company says that they cannot refund money but I have refunded the money into my thumbtack account which im not able to get back onto my bank accountThese transactions were not authorized by meSincerely, [redacted]

Hello [redacted] , Thank you for reaching out to us through the [redacted] about your concerns We understand that situations like this can be very frustrating for professionals and we do not take them lightlyTrust is a key part of the community on Thumbtack, and it is important to us that trust is maintainedThough we reserve the right to remove any professional from our platform at our discretion, this situation is very unique and our Marketplace Integrity team would love to discuss it with you One of our Marketplace Integrity team members has recently reached out to you and we encourage you to work with them to sort out this issue if possibleThey are well trained and dedicated to helping our customers and professionals Please let us know if you have any questions Sincerely, [redacted] Thumbtack Support [redacted]

Complaint: [redacted] I am rejecting this response because: We reactivated our membership with Thumbtack after approx three years, three years ago we tried your service and found it to be an unsatisfactory service back then and stopped using until we were approached again by Thumtack and was told it was new and muchly improved and I should try it again because it very improved, please give it another chance I did, I began spending hours on end, updating my profile and adding pictures, removing categories/services to narrow down and better target the leads types we offerNext spent hours on end setting up response templates to streamline our responses for leads we acceptSo now we are very well timely invested to purchase leads So I purchased over a two day period over $in leads to testHeres the problem with your service and Ill use a lead as very good example [redacted] Plumbing Drain Repair Urgent repair? No Is there flooding? No, the building is not currently flooded Problem drain location(s) Bathroom Number of issue drains Multiple drains have issues Drain problem Clogging Duration of problem Less than a week ago Property type House Customer role Owner Zip code [redacted] Customer Availability Feb - Mar 2Evening (after 6pm) Phone number Available after submitting quote Request expires At 2:09pm on 03-01- Here's the issue- all of this questions and answers are from templates provided to the customers/consumers and while Thumbtack feels this is sufficient data/infoIt is not acceptable or enough data to make an informed decision to pay the fee to have a chance to use another response form that is also templated with three choices 1) Here is one template of probably twenty I spent time writing many variations to fit many variations of service types Example- Greetings we can provide the professional handyman services and (TV mount related services)( Drain repair) (handyman services etc etc) you're seeking, although you didn't provide enough information or details to give an honest quote at this pointLets discuss your project in more detail when you call me at [redacted] 7am to 10pm 7daysProject advisors standing by NOW!Here's our basic pricing structure:2hr minimum plus materials at our discount rateThank you for your inquiry, we will be glad to help you with your project needsWe are a star rated contractor online and A rated with the Revdex.com and good contractors listWe are a quality and professional service with the best craftsmen in the businessPlease call me to discuss anytime day or nightI have men available at this time [redacted] Now this is what the consumer receives from contractors or perhaps more different contractors/companies, individuals, who ever matches on their profile area/zipcode and by service type We send one of these templates or adjust the one I used as an example and wait for the consumer to reach out back to us, the only problem is out of the 37+ leads and over $spent over a two day periodI feel I have given this platform a solid chancetotal people responded and one I did business with eventually That is a horrible result but of a perfect example of a 30+ year in contracting business owners results of how well your business model/platform actually worksIt's horrible and can explain why your platform is horrible and unacceptable after 24hours using your service The templates is the worst way to sell what you are selling, it is not sincere and it is not accurate as well as it just doesn't give an ample amount of data or information contractors need to make an inform decisionYou are selling information and the information you are selling is based on templates a very generalized bit of information That Thumbtack suggests not what is accurate or informative to base an informative decision to buy/select or notAgain it's too generalized The consumer/carrot does not pay a fee to submit there request, therefore how much do they care? and how do they know what a contractor needs to engage if you are suggesting multiple choice answers? how accurate do they have to be? Its a careless way to think your leads are quality leads when your providing the information you are sellingThe quality is horrible, non existent and does not do what you are intending to sellThe consumer is only here to find a suitable contractor to give them a price, an estimationWhen the consumers begin to receive responses they are expecting a quote or priceNot a greeting from or more contractors simply saying theres not enough info to provide an honest quote because theres not enough information provided to give this quote, but call me, email, text to engageAnd thats where they see this site didn't really give us the quote or price we are seeking and now they are bombarded with contractors asking for more information plus they have likely went to multiple lead farms/Lead generation sites and submitted multiple requests and now their phones are blowing up and that is exactly why this platform doesn't actually work without buying hundreds or thousands of dollars of leads to play the numbers game So after hours I gave it reasonable attempt to see if your service/platform has improved and it hasn't, in my experienced opinion over decades and have used almost every service that has come and gone and have come to understand what works and what doesn't workThis doesn't workYes I am sure you have had members for years that have learned to rely on this, but I guarantee your losing more than you gain as contractors spin their wheels on buying countless leads and in might bring positive results and in my book thats horrible and unacceptableTherfore I immediately stopped taking any further leads and submitted my complaint to refund the money I trusted would give the ample time to try your service and within hours of tryingits obvious how horrible it is and you don't know if you don't tryI tried!! Your standards are unacceptable in providing templated leads/data and the information you sell is limited by the choices you provide for answersYou can't make an informed decision with type of service without trying it, I tried it and expect my money back except for the one lead that did pan outONE LEAD! THREE RESPONSES! Additionally earlier this week, I was sent a notice by your company that your company is making changes yet again on how leads are sold, provided and matchedNow if you was selling an acceptable service, why does your company feel a need to change? I can tell you, your system does not work with contractors who are seeking an honest place that provides real leads with honest information in consumers own description and accuracy for the exact need they are seeking You are emphasizing your "matched leads" and that will be horrible results as well, and hers whyAgain with the templates, on a matched lead you charge more, and with this method you expect contractors to give a flat fee/amount price as a all inclusive flat number, based on this templated consumers answer/descriptionThis is a horrible idea and causes caos, disatisfaction and unimaginable field arguments over "you gave us a price"When the project changes and most do, there is no better pricing structure to base your platform off of than "time and materials"so that if the project changes and most due especially with limited descriptions or templated provided data, its more likely to change then to stay the same The whole idea of flat rate pricing is for amateurs and as long as you keep finding the uneducated Thumbtack is likely to survive, but like the position you are in, its going to get harder and harder as time continues as I am a very good exampleProvide relevant data, make it a priority to force the consumer/carrot to spend time writing as much info as possible so that contractors can make an informed decisionIf the contractor doesn't get a response, issue them a creditDont sell it and resell or regenerate that leadbut this template thing isn't working and to expect for us to throw out a price based on the data you suggest is just mnic Please refund my money, I shouldn't have to file a complaint for unacceptable services Sincerely, [redacted] HomePro Licensed General Contractor [redacted] ***