Coffee Society

The responses I received were obviously fakeOne was from "*** ***"That's not even a real nameAnother one was named "*** *."There was rarely ever a follwhen I asked questions about the nature of the photo shoot.The leads are almost all bogus

Thank you for reaching out to us through the *** *** *** about your concernsWe would like to take this opportunity to address them here
Professionals who use Thumbtack pay to introduce their business to customers who are looking to hireOn classic Thumbtack, if the quote is
not viewed by the customer within hours, the credits will automatically be refundedOn Instant Match the professional is only charged for the first time the customer contacts them by messaging, hiring, or scheduling a callIf any professional has questions about what we refund for, we outline the details in this Help Center article: ***
If any professional feels they were charged unfairly for a closed or inaccurate request, we encourage them to reach out to us so we can investigate the situation and see if it falls under our refund policy
We want both professionals and customers to be confident using ThumbtackIn order to do this, we have created our Help CenterIt is a knowledge base geared towards helping professionals find success and educating customers on how Thumbtack worksOur customer support team is also available by multiple channels of communication to address concerns and provide assistance
If you have any questions or concerns please reach out to our support team at *** or *** *** ***We are here to help
Sincerely,
Thumbtack Support
***
*** *** ***

We understand how frustrating dealing with disputes can beThe Marketplace Integrity Team at Thumbtack has been working on a resolution for this situationWe will be contacting you soon with more information on the issueFeel free to reach out to us at *** *** *** or *** if you have any questions regarding thisWe are here to help
Sincerely,
Thumbtack Support
***
*** *** ***

Initial Business Response /* (1000, 8, 2015/08/25) */
Hello ***,
Thank you for reaching out to us through the Revdex.comI can understand your frustrations, and know it can be difficult when you are not seeing the success you were hoping forI am glad you have contacted us so
we can make your experience with Thumbtack more positive
We understand that every dollar counts when you run your own businessWe also know that we do not succeed as a company unless our professionals are finding successBecause of this, we have done research into the things our most successful professionals are doing to get hiredThese tips have been compiled into online articles such as this one: ***
Because we care about your business and success, I have provided your desired resolution
I also wanted to let you know that we are available to help our professionals and would love to hear from you if you have questions or concernsYou are always welcome to contact us at XXX-XXX-XXXX or via email at ***@Thumbtack.comPlease let us know how we can help
I wish you continued success with your business
***
Thumbtack Support Team
XXX-XXX-XXXX
***@thumbtack.com
www.thumbtack.com

Thank you for reaching out to us through the Revdex.comWe would like to address your concerns here
Though the professionals on Thumbtack are not endorsed or employed by Thumbtack, we do expect them to offer quality servicesInstances where customers have poor interactions with
professionals they hire on Thumbtack are rare, but if they happen, we want to know about themWhen we hear about these situations, we do everything in our power to work with both parties and help them come to a resolutionIf you have not already, we would recommend reaching our Marketplace Integrity team at ***They are specially trained to handle situations like these
If you have questions about your specific case, please feel free to reach out to us at *** or give us a call at ***We are here to help
Sincerely,
Thumbtack Support
***

Complaint: ***I am rejecting this response because it does not at all resolve the complaintThe response does not address, nor even acknowledge, the problem I have repeatedly communicated with Thumbtack about for over a yearThe problem is Thumbtack's recommended price for wedding officiant services is much too low and greatly discourages fair pricing which has the effect of misleading customers and distorting and lowering the market for these services, and has prevented most of my bids from being acceptedI am spending a lot of money on these bids and getting almost nothing backThis is the problem that I have repeatedly explained to Thumbtack, and have repeatedly asked them to examine their pricing and make it more fairI have also asked for someone in authority to contact me and work out a solution to this problem But Thumbtack's response, is always the vague and meaningless claim that they will consider the feedback, but they never give a definite answer or even any indication that they understand the problem so more of my bids will be acceptedSuch was their response to the complaint I filed with the Revdex.comIt was also the first response they sent directly to me recently, referencing the complaintI wrote back to them saying their response did not address the problemThen came their second response which again did not address or acknowledge the problem, but instead referred to a suggestion I had made some time ago to begin to deal with the problem by differentiating between wedding officiant and justice of the peace, the latter being a much reduced wedding serviceThey rejected that, but I want to emphasize that that is NOT the problem here So I am still waiting for Thumbtack to address the actual problem which is the recommended pricing I am still waiting for them to actually talk with me and find real solutions for the lack of accepted bids - real solutions, not the extremely generalized suggestions they makeI'm available at *** and am waiting for their call.Sincerely,*** ***

Thumbtack is an advertising platform where professionals pay to send their business information to customers who are looking to hireOnce a quote has been sent, the credits used to send the quote are nonrefundable, unless the situation falls under specific guidelinesOur customer service team is trained to identify when a quote is eligible for a refund
We are always looking for ways we can improve the site for customers and professionals alikeIn order to make it easy for people to give us feedback or suggestions, there is a suggestion box available on the site: ***Our customer service team is always available to discuss refunds or ideas for improvementWe can be reached at *** ** ***
Sincerely,
Thumbtack Support
*** ***

Initial Business Response /* (1000, 5, 2015/06/26) */
Dear ***,
We appreciate you bringing your concerns to our attention through the Revdex.comI can understand your frustration given the experience you have hadYou have spent time and money sending quotes, and it hasn't
resulted in the jobs you were hoping forI appreciate you giving me the opportunity to address those frustrations
Here at Thumbtack, our focus is to help professionals, like yourself, grow their businesses by connecting them with new customersOur success only comes when we help professionals be successful, so we work hard to help our professionals get hired as often as possible
I can understand that it is very frustrating when you send a quote and don't hear back from the customerThere are many reasons why this may happenNo two customers you encounter are going to be the same and even though their reasons for not responding to your quote may vary, we have years of experience that have provided us with good insights into some of the consistent factors customers use to choose a professionalFrom those insights, we have created best practices for professionals to follow
We want all of our professionals to benefit from these best practices, so we have created several options for professionals to get access to themWe created a customer support group that is available to share that information and help professionals make the most of their Thumbtack accountWe have also created online resources, such as https://www.thumbtack.com/pros/ and online webinars, all with the purpose of making this information as accessible as possible
However, we recognize that things change and if we want to succeed we have to be constantly improving our systemsTo that end, we regularly reach out to customers and professionals alike to try and find ways to make their experiences betterAll of those efforts are to make sure we are connecting the right customers to the right professionals so that more professionals get hired more often
Part of that is making sure the requests that customers make are good jobs for you to quote onIn order to try and ensure only quality job opportunities are coming to you, we have created an extensive verification system that reviews each requestIt is certainly not perfect, so we do encourage professionals to reach out to us if they feel they have received a questionable request so we can investigate furtherIf we find that the request isn't legitimate or there are other concerns, we are happy to refund any credits professionals have spent to quote on that requestWe also use those instances to make improvements to our verification system
I appreciate the opportunity to address your concerns and I am glad we were able to provide you with your desired resolutionGood luck with your business and if you have any questions, please don't hesitate to reach out to usWe are always here to help
***
Thumbtack Support Team
Phone (XXX) XXX-XXXX
E-mail ***@Thumbtack.com
www.thumbtack.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Hello ***,
Thank you for reaching out to us through the Revdex.com about your concernsI have looked into your situation, and would be happy to address your concerns here
At Thumbtack, we never want to send our emails to
anyone who does not wish to receive themWe know that receiving unwanted emails can be frustratingThis is why we are always willing to help anyone who is receiving these emails if for some reason the "unsubscribe" button is not working
I have taken a look into your situation, and have removed you from any and all email lists we currently haveIf for some reason you continue to receive unwanted emails, please contact us and we will address the situation promptly and find out why this is happeningWe encourage anyone in this situation to do the same as we are always here to help
Sincerely,
***
Thumbtack Support

Initial Business Response /* (1000, 5, 2015/07/14) */
Hello ***,
Thank you for reaching out to us through the Revdex.comI can understand your frustrationNot seeing any success after being on our site for years would be very difficultI appreciate you reaching out to us so
we could help
It's very frustrating when you make an effort to reach out to customers but don't hear backThat isn't the kind of experience we want our professionals to haveWe want our professionals to be successfulTo that end, we have done extensive research into what actions a professional can take to increase their chances of being hiredWhile we can't guarantee that every quote is going to result in the customer getting back to you, we have been able to create a set of best practices that increase the chances a customer will choose to work with you
We want all of our professionals to benefit from these best practicesTo that end, we created a customer support group that helps professionals understand how to best use and get the most out of their Thumbtack accountWe have also created online resources, such as https://www.thumbtack.com/pros/ and online webinars where professionals can research this information themselves
Having said that, we also understand that no process is perfect so we are always looking for ways to improveWe appreciate when professionals and customers reach out to us with their concerns so we can use those instances to help make our business better
Thank you for giving me the opportunity to discuss this information over the phone and share some of our best practices with you directlyI hope you will use them, because I think your business stands a great chance of being successful on Thumbtack
If you have any other questions, please don't hesitate to let me know
***
Thumbtack Support Team
XXX-XXX-XXXX
***@thumbtack.com
www.thumbtack.com

Complaint: ***I am rejecting this response because I placed a $block on my accountThis means that my account should've only been charged $per week at maxI have this in writing and screenshotsDespite this, my account was charged nearly $over weeksI also have a screenshot of this from my bankThis is completely unethicalI did some research and others complain about the same unethical chargingI have filed a complaint and dispute with my bank and plan to pursue this matter furtherThumbtack has scammed so many working people out of hard earned moneyA simple google search will back up what I am sayingIf I have anything to do with it I will get my money back and spread the word about this deceptive company.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I never sent quotes to your clients and I am being charged for no reasonPlease resolve this issueSincerely,*** ***

Thank you for reaching out to us about this through the Revdex.comWe are glad you were able to speak with our Marketplace Integrity team, and would like to address your concerns here as well
Though the professionals who use Thumbtack are not endorsed or employed by Thumbtack, we
expect them to offer quality services if they are to remain on our websiteDisputes between customers and professionals do not often occur on Thumbtack, but when they do our Marketplace Integrity team is there to helpThis team guides customers and professionals and helps both parties come to a resolution
The Thumbtack Guarantee is one of the things we have in place to help customersIn order for the customer to be eligible for the guarantee, the situation must meet several requirementsOur Marketplace Integrity team is here to help determine eligibility and answer any questions customers may haveThe Thumbtack Guarantee terms, conditions, and more information on how it works can be found here: ***
If any customer or professional has questions about a dispute, we encourage them to reach out to us at ***Our support team is well trained and here to help
Sincerely,
Thumbtack Support
***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** **

Thanks for reaching out to us through the Revdex.com about your concernsWe would like to take the opportunity to address them here
Thumbtack is an advertising platform where professionals pay to provide their business information to customers looking to hireOnce a quote has
been sent, the money used to send the quote is non-refundable unless the situation falls under specific guidelinesThese guidelines are outlined in our Terms of Use, which professionals agree to upon sign up on the platform: ***
Thumbtack Terms of Use outlines how and when professionals will be chargedWhile using Thumbtack, Service Members have the option to turn on Quick PayWith Quick Pay Thumbtack will automatically charge a Service Member’s stored credit card or debit card to send estimatesIf a Service Member is using Instant Match, Thumbtack will automatically charge a Service Member’s Card when interested customers respond to estimatesAll sales on Thumbtack through Quick Pay are final and non-refundableBy turning on Quick Pay, Service Members agree to the Quick Pay Terms of Use which can be found here: ***Quick Pay can be turned on or off by the Service Member at any time in the account settingsIn this case, Quick Pay was turned on at the time of the charge and the correct customer contact was provided for the charged amount
If a professional has questions about any charge or why a specific request is priced the way it is, they are welcome to reach out to our customer service teamOur team will look into the details of the request and the geographical area it comes from to provide clarity on pricingWe can be reached at *** ** *** ***We are always here to help
Sincerely,
Thumbtack Support
*** *** ***

Complaint: ***I am rejecting this response because: Thumbtack is still not responding to my specific request and in addition we seem to be working back to the beginning in which Thumbtack had us go to a messaging platform to speak to the professional and there was no resolutionThe case was closed and we spent many weeks after that trying to get the compensation for our damages that was already approved as all the proof met the requirementsWe do not wish to continue this spiral downwardsPlease respond to our original request and stop wasting our time by stringing us along. Sincerely,*** ***

Thank you for reaching out to us through the Revdex.com about your concerns and for working with our Marketplace Integrity teamWe would like to address your concerns here
Though the professionals who use Thumbtack are not endorsed or employed by Thumbtack, we expect them
to offer quality servicesDisputes between customers and professionals do not occur often, but when they do our Marketplace Integrity team is there to helpThis team is in place to help customers and professionals come to a resolutionIf a professional does not take the appropriate steps to resolve the concern, they may be removed from ThumbtackIn this case, the professional has been removed from the site until the situation is resolved
If you have any questions, we encourage you to reach out to our Marketplace Integrity teamThis team can be reached at *** or ***We are here to help
Sincerely,
Thumbtack Support
***
***

We understand how frustrating this situation must be and the effect it has on your businessDue to the nature of the links we found between the two accounts we will not be reconsidering our decisionThumbtack reserves the right to remove any business from the site at our discretionWe wish you the best of luck with your business moving forward
Sincerely,
Thumbtack Support
***
***

Complaint: ***I am rejecting this response because: even though it explains the appropriate steps to request a refund as a PRO, custsupport is not able to investigate appropriately and approve refundsThe refund is not accepted if the customer contacted a PRO but the customer either stops communication or closes (finalizes) he request without providing a phone number or further contact info
when this happens the PRO loses on the money invested on the creditsIt is an unfair way to keep the credits and the PRO losing on a conversation which produced no further action by the so called "customer"!
Many conversation end by the customer without producing a successful sale or contact by the PROThis action makes THUMBTACK customers requests seen no legit and fake
A good way to fix this problem would be to chargeback a customer for a fake request or to refund credits to the PROSIf PROS are not able to further contact or meets customer a refund of credits should applyAnother way would've to put more trust in the PROS BY CREATING AN ACTION BUTTON and confirm the contact or sale with the original customer did happen and then be charged for a successful request
Being charged credits as a PRO when a request is suspended, deleted or stopped by a customer makes this blind-bidding-system seem fraudulent
*** ***

Initial Business Response /* (1000, 5, 2015/06/11) */
Dear ***,
Thank you reaching out to us through the Revdex.comWe appreciate any and all feedback and look forward to the opportunity to answer questions about our businessI also wanted to thank you for taking the time to
correspond with me via email so we could discuss your concerns directlyI wanted to make sure and address them here, through the Revdex.com, as well
I can completely understand your frustration with not seeing results from the money you have spent on our siteYou not only spent money, but time as well, and it didn't yield the results you expectedHere at Thumbtack, we want you to be successful and I am glad you contacted us so we could help you
Our goal is to help professionals grow their businesses by connecting them with new customersWe can only be successful when our professionals are successful, so we work hard to help our professionals get hired as often as possible
When it comes to getting hired, the customer is the one who has the final sayNo two customers you encounter are going to be the sameSome may be looking for the best value and focus on cost while others are more concerned about your reviewsHow they make their decisions may vary but fortunately we have years of experience that have provided us with good insights into some of the consistent factors customers use to make their choiceFrom those insights, we have created best practices for professionals to follow
We want to make those best practices as accessible to our professionals as possible, so we have created a customer support group that is available to share that information and help professionals make the most of their Thumbtack accountWe have also created resources, such as https://www.thumbtack.com/pros/ and online webinars, as other options for professionals to learn and use our best practices
However, we recognize that no system is perfect and that our business must constantly be improving to ensure we are able to continue helping our professionals growWe regularly reach out to customers and professionals alike to try and find ways to make their experiences betterAll of our efforts are geared towards helping professionals get hired by connecting them with the customers who need their services
We take the quality of requests made by customers very seriouslyTo that end, we have created an extensive verification system that reviews each requestIt is certainly not perfect, so we do encourage professionals to reach out to us if they feel they have received a questionable request so we can investigate furtherIf we find that the request isn't legitimate or there are other concerns, we are happy to refund any credits professionals have spent to quote on that requestWe also use those instances to make improvements to our verification system
I appreciate you giving me the opportunity to address your concerns and I am glad we were able to provide your desired resolutionThank you again for listening to my suggestionsI wish you the best of luck with your business and if you have any questions, please let us knowWe are always here to help
***
Thumbtack Support Team
Phone (XXX) XXX-XXXX
E-mail ***@Thumbtack.com
www.thumbtack.com