Coffey & Associates, LLC

A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our order desk department and advised that within 1-business days one of our representatives will call him to discuss about the replacement of his computerOur customer agreed with thatIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have been waiting for a part to fix my defective TVOn my original complaint, ( ID [redacted] 5/9/) I was told the repair part would be available 6/Parts are not available or even closeNewest toshiba case # [redacted] Please replace this TV that should have been part of a recallThere are thousands waiting for parts.Replacementper my original complaint ID [redacted] of 5/You told me the part to repair my TV would be available 6/There are no parts available and I don't even have another guessNewest case # [redacted] 6/29/How about replacing the TV instead of playing these games? Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that this case will be forwarded to our Order Desk Department and they are the one who will provide the replacement for his unitTAIS has advised our customer that he will receive a call from one of their representatives to discuss the process of replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was informed that the issue they have from their computer in regard to WIFI is software relatedIn accordance to the Standard Limited Warranty (SLW) fixes to any software related issue is not covered thus, the support from our Software department (+Care) is a subscription basedAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) Representative has reviewed our customer’s complaintAfter doing a research, we have determined that the physical condition of the laptop that our customer reported to us is considered to be beyond the warranty coverage of the computer and a refund is not an option however Toshiba is inclined to set up a rework for the customer in accordance to the standard limited warranty of the unitAt this time we consider this matter closed

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to spoke to one of our case managers and was informed that refund is not the option in accordance to the Standard Limited Warranty (SLW) of the unit However, our customer was advised to send the unit to our depot repair facility to have it diagnosed physically by our techniciansOur representative processed a repair order and provided a free box that our customer can use to send her computer going to our repair facilityCurrently the box is in-transit going to her location under [redacted] tracking number [redacted] (Estimated delivery Tues 5/19/by 8:00pm)At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It is a shame that a company such as toshiba can lie, divert blame, try to sell customers unneeded service plans...and when the CUSTOMER proves it is a warranty issue...they then agree to fix it and sweep it under the rug For all this trouble and hassle they should provide me with a brand new laptop Instead....case closed before they have even completed the repair.I hope my case is made public to show others the deceitful tactics in use by Toshiba Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The initial and ONLY reason that I posted my complaint was so it would be posted on Toshiba's Revdex.com complaint record so that others could see how incredibly awful, difficult, and utterly unhelpful Toshiba's customer service really isThat is allI DO NOT want to contact Toshiba's claim department EVER AGAIN, and hope that I never have to deal with their complete and utter incompetence ever againThat is why until my complaint has been posted to Toshiba's Revdex.com account, I will not consider this complaint "resolved"I am not asking for anything else, other than other's be made aware of the dreadful experience I had with Toshiba's customer service and claims department Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintThe software department is tasked to provide support on any internet connectivity issues since this is related to configuration settings on the computer that only our software technicians will be able to fix over the phoneTheir expertise requires a fee based supportTAIS recommends our customer calls the tech support hotline to seek assistance on the issue at handIf our customer is willing to avail the support from [redacted] department they may contact at ###-###-####At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ms [redacted] has been directed through the HOA attorney to mail all dues assessment to the [redacted] HOA at the following address for processing: [redacted] *** Coffey & Associates, LLC will process her payment once receivedMs [redacted] currently provides her dues assessment through online billing with her bankThis maketake the bank up to 5-days to mail this check to the AssociationMy office goes to the post office Monday - Friday and will process all checks when picked upCoffey & Associates, LLCwill provide Ms [redacted] a monthly statement if the Association attorney directs us to do so Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The response provided by [redacted] owner of Coffey &Associates is inaccurate and unacceptableTo begin with [redacted] does not have an attorney, the attorney Ms [redacted] is referring to claims he only represents our board membersAt the current time we do not have a valid board in place as our board positions have been illegally highjacked by individuals who were not elected as outlined in our governing documentsTherefore, the attorney Ms [redacted] is referring to, [redacted] does NOT represent our Association as we have no board.Ms [redacted] has provided inaccurate information to the Revdex.com as our Association Assessment payments are not being posted and deposited in a timely mannerOut of the online payments I have issued from my online banking feature only ONE payment was deposited into our Association's bank account in the timeframe afforded by the State of [redacted] as layed out in the rules that govern a property management companyThis is unacceptable.Again, Ms [redacted] misrepresents the truth as my banking institution guarantees my payment will arrive no later than days after the request foe a check to be issued is releAsedMs [redacted] continues to misrepresent the truth in referring to her willingness to provide my monthly customer ledger statement, as she always has and continues to REFUSE to honor my request for my customer ledger statement to be sent to me monthly after end of month processing.LDr me share with you a portion of a letter I received from [redacted] the attorney that Ms [redacted] deceptively claims represents our Association Mr [redacted] has divided legal assistance to MeCoffey for legal issue that are her issues, not any issue that impacts our Association Ms [redacted] in conjunction with her attorney, [redacted] , have invoices our Association, fraudulently, for the work performed for Coffey and Me [redacted] paid these fraudulent invoices with our Association funds without proper authorization required to issues paymentsI received a letter in the mail yesterday, April 26th, 2017, from Coffey & Associates attorney, [redacted] The following is an excerpt from Mr [redacted] 's correspondence:"My attorney fees total $for reviewing this issue and drafting this letter, and will only increase if you do not remove the signs signs as requestedThese attorney fees will be added to your account." Mr [redacted] is referring to a situation that was handled weeks ago although my account was illegally charges $for a violation fine that was not valid and did not provided a hearing of an impartial hearing panel as I requested and is afforded to an owner through [redacted] State Law and our governing documentsBoth Coffey and Coffey's attorney Mr [redacted] received a fax of my request for a hearing, my request was completely ignored.Mr [redacted] did provide a copy of a "section" of my customer ledger statement, however, the ledger was incomplete as my request was to provide my ledger from May to present dateMr [redacted] provided a ledger reflecting my ledger activity from January 1st, to April 1st, 2017, the ledger printout was created in the date of April 25th, at 11:19amThe team of Coffey and [redacted] purposely provided an incomplete ledger Mr [redacted] correspondence also states the following:"I want to clarify that you are NOT entitled to a copy of your ledger every time you ask, unless you follow certain specific procedures The Association will only provide a copy of your ledger when legally required to do so."SI Mr [redacted] admits he will be instructing Coffey & Associates to charge my account for his fees for addressingcan issue on April 25th, that was not an issue.in addition Mr [redacted] who DOES NOT represent [redacted] HOA threatens the following:"I also want to clarify that I am not sending this ledger in an attempt to collect a debtThe Association has asked me to independently mail you a copy of your ledger and I am doing so at the expense of the Association, and they will not bill my fees for doing so to tour accountI DO advise you that you that if you fail to pay the amounts due, including ongoing regular assessments, the Association WILL follow its collection policy to collect those amounts." Mr [redacted] is eluding to a "procedure" they have devised maliously to lien and/ or foreclose on our homes.as you can plainly see, my account is being charges for things I am NOT responsible for as I have outlined aboveIn the,same breath they want me to pay what they "dream up" that I owe (fraudulent or not) but refuse to provide a customer ledger statement so I could , if I chose to, pay my bill in full? This makes no senseMy customer ledger statement has been in error since its inception and Coffey refuses to correct itCoffey's errors in our Associarions Accounts Receivables are effected by these many errors, furthermore, it skews our financial documents we base our Association decisions on and immediately places our books out of balance.Coffey has refused my Federal Reserve Notes, Coffey refused my February online payment for so long that it was cut on February 6, from my online banking and not posted to my customer ledger until February 21, and that check made payable to [redacted] HOA was mailed to Coffey's physical business address A property management company that is operating as a Community Association Manager (CAM) must maintain and supervise an office that is available to the consumerWe should be afforded the right to have our payments hand-delivered to so the owner can avoid being charges Coffey's absorbent "processing fee" A'll of this hassle, harrassment, retaliation, personal financial abuse coming from a property management company that has been out of contract with [redacted] since at least since January 1, 2016, an attorney who DOES NOT represent [redacted] HOA and three men that Coffey illegally gave our board positions toMy customer ledger needs to be correct including removing the fraudulentl charges placed upon it I must INSIST on receiving a monthly customer ledger statement after ROM processing to ensure my account is current, my payment was posted within the guidelines of the State AND to verify all the charges placed on my account are valid and not fraudulentlWhat legit company expects a consumer to pay a bill/statement they do not see or receiveA ledger represents "proof of payment" and allows the consumer to balance rgeur home finances monrhly, as has always been my practiceI requests these documents for MY record keeping as I do with all my creditorsThe above reasons reasons are why I feel the solution to resolve my complaint is unacceptable and will not eliminate the same issue from occurring in the future Respectfully, [redacted] [redacted] Sincerely, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research our customer can file a claim on our website at [redacted] or they may contact them at [redacted] At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As stated before the damage was caused by a faulty hinge and before I had sent in the laptop for repair I was told that the hinge was covered under the warrantyThe hinge broke under use and never was it abused Regards, [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer's unit considered as physical damage after the diagnosis of our technicians and in accordance to the standard limited warranty of the unit any physical or accidental damaged is not coveredOur customer can contact Toshiba Repair Services at ###-###-####At this time we consider this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below this laptop has no additional software loaded on itI brought up the system exactly the way I have purchased it [redacted] remoted in and verified there are no software issuesAny software that is on this computer was placed there by ToshibaIt is very disappointing that Toshiba's only interest is in selling Support plans for computers that are still covered under factory warranty Regards, [redacted]

To Whom this may concern,As it turns out, Toshiba understood why I was filing a complaint and they understood and decided to refund the $159.00Is there a way I can remove the complaint since I really don’t have a complaint at this point. I would not have filed if I knew they were
going to attempt to discuss this with me again. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaintAfter doing a research TAIS cannot find any information under our
customer’s name, phone number, address, and email address in our systemAt
this time we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I hereby reject the response offered by ToshibaI am well aware that more than one repair reservation had been made and receivedHowever, I have completed the repair reservation twice online and a third time on the phone, of which I was rudely shut off midway by a representative from Toshiba as I mentioned in the complaintI hope my message is clear that I no longer want a repair, but a full refund since I no longer appreciate Toshiba's product and do not appreciate the customer service that I received.]
Regards,
*** ***

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was provided a free-box that he can use to send his computer to our depot repair facility under repair order number TP-***TAIS found out that there was a three (3) authorization reminder that was sent thru his email 1st 6/04/20105, 2nd 6/06/and 3rd 6/08/Our customer can check their email and just follow the steps to complete the repair order for them to receive the box or they can log on to d***At this time we consider this matter closed