Coffey & Associates, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did receive a call from the Toshiba Rep ([redacted]), last Wednesday morning. He informed me of Toshiba's intention to correct this issue by offering me a replacement but no details were discussed. [redacted] just passed on the information and informed me that another Rep would be calling me in the next day, or two, to discuss the details. I neither accepted nor rejected the offer as there was no specific offer made to me to resolve the problem. As of this note, I have received no additional contact from Toshiba regarding their intentions.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has advised our customer that this case will be endorsed to our Order Desk Department to discuss about his request which is refund. TAIS has advised our customer that one of the order desk representative will call him to explain the process. Our customer agreed and sent the proof of purchased of the unit. If the customer has any questions or concern they may contact us [redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research our customer was able to speak with one of our case managers and has informed that the issue of the computer is not covered by the standard limited warranty of the unit. TAIS...

found out that the [redacted] with model number of  [redacted] did not find any defects or part defects based on the standards of the unit. If our customer has any questions or concern they may contact toshiba repair services at 408-262-7877.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our corporate representative and has explained that the computer of our customer has a 1year standard limited warranty. Our corporate representative has explained the coverage of the standard limited warranty of the unit and based on our system the warranty of our customer's computer was already expired last 12/15/2015. Seeing as the customer has exceeded the warranty period they are now responsible for any repairs/and or technical assistance.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that the issue of the unit is a software related concern that can be resolve over the phone by performing advance troubleshooting steps that was provided by our software department. In accordance to the standard limited warranty replacement or refund is not the option. Toshiba Standard Limited Warranty stated;What Does this Warranty Not Cover?Software support, fixes or replacement. Software, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to youduring Product boot-up and available at laptops.toshiba.com/eula. Unless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by Toshiba. However, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties.If the custumer has any questions or concern they may contact at 888-933-0322 or visit our website warranty.toshiba.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I responded and rejected the company's response.   I did not hear of any further response.   I am NOT SATISIFIED.  Do not close out this complaint.I never received an acceptable response from Toshiba.Do not close this complaint.  Please advise of what I need to do.

Revdex.com:
NNo one called. Me?
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS was able to update the Estimated Ship Date with our customer from time to time. TAIS found out that there was an unforeseen component shortage and this was the reason why the date continued to push back.  Our customer requested for a cancellation for the order due to the continuous change of the Estimated Ship Date and the order was cancelled as per requested. Accessories were already shipped to the customer and was advised that we could provide RMA if they wish to return those items. Our customer wasn't charged as well since they requested for a cancellation for the order. At this time we consider this matter closed.

A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer was offered to send the computer back to our Toshiba
engineers for rework in accordance to the standard limited warranty of the unit
and...

discuss the possible replacement if our Engineer’s found out that the unit
is unrepairable. Currently the shipping label already sent to our customer that
she can use sending back the unit to our Toshiba Engineers facility. At this
time we consider this matter closed.

Laptop has been sent back four times. Sent laptop back on 10/10 and the ETA is 10/29/16 and potentially being longer is unacceptable. Total time I will be without laptop would be approximately 2 months. I would hope Toshiba would acknowledge this is a lemon and it is a inconvenience and would refund me the purchase price of laptop $659.99. Thank you. Case# [redacted]Desired Outcome: Please refund this defective lemon laptop.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is the same story all over again.  I called Service Net the first time Toshiba provided the number as response to Revdex.com.  When I called,Service Net, the representative said they were more than happy to pay for the parts, but they explained that their contract between  Toshiba and Service Net stipulated that Service Net will respond for the parts and Toshiba has to pay for the labor.  When the rep from Service Net transferred me to a Toshiba Representative, the rep, which claim to be a manager, said they will NOT pay for the labor as my Extended Warranty was expired.  When I mentioned Revdex.com, the rep immediately found my extended warranty.  However, this time the rep said that my extended warranty was never activated.  So, my question is how can I get my Laptop serviced or for Toshiba to refund me  the price of the extended warranty as I bought the extended warranty through Toshiba Direct. 
It is very unfortunately to have to against a major company, as they play all the tricks of deck in order not correct their mistakes.   I just need for my Extended Warranty to cover my two usb ports that are not working.Thank Revdex.com for all that you are doing.  Thank you for all your help! Regards,
[redacted]

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer's complaint. After doing a research TAIS found out that our customer
was able to speak with our order desk representative last 11/16/2015 and they
have offered a prorated refund to our customer based on value of the unit
however our customer declined the offer. Since our customer declined the offer
TAIS has processed a VIP repair sending the unit to our engineer's repair facility
and awaiting for parts. The repair order was created last 11/18/2015; currently
the unit is still with our engineer's facility under repair. If our customer
has any questions or concern they may contact us 1-800-457-7777. At this time
we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The VGA port issue was due to faulty soldering not neglect, misuse nor abuse. While the monetary sum at the time was not great the issue is with repeated problems which are increasing in cost with each repair. the last repair was for over $550. The original cost of the unit was around $700 retail. With the total costs of keeping a working unit now exceeding $1400 it is totally unacceptable that you would tell me the matter is resolved. My unit now has two inoperative USB ports that were working and now are not. The repair of the motherboard and the inadequacy of product testing is evident in the condition of the unit I received in return. I fail to understand why you choose to ignore this issue and say "matter resolved." Unless some thing is done to resolve the issue I will refute the latest $550 repair through American Express card company and will seek resolution in small claims court.

A Toshiba America Information Systems (TAIS) representative has been in contact with ourcustomer. TAIS has apologized for the inconvenience our customer hasexperienced. TAIS has informed our customer that we can process a repair forhis both computer under the Standard Limited Warranty of the unit....

TAIS processeda repair and advised our customer that he will received a box that he can useto send his computer to our Toshiba Engineers facility. Our customer agreed tothat. Advised our customer if he has any questions or concern they may contactus at 949-461-4321. At this time we consider this matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our case manager and they request another set of pictures of the computer to our customer so they can forward those...

pictures to our depot repair facility. Currently we are just waiting for the pictures from our customer and they are still investigating on the case. If our customer has any questions or concern they may contact at 855-674-3553.

A Toshiba America information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research TAIS
found out that our customer has been contacted by one of our representatives
from our order desk department and processed a replacement, however the one the
our...

customer received has some issues with the keys and our representative will
set up a VIP repair for the unit and it will send to our Toshiba engineers to have
it repaired. At this time we consider this matter closed.

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer complaint. After doing a research TAIS found out that our customer has
advised that his computer needs to send to our depot repair facility to have it
check by our technicians physically and get it repaired. Our customer was
informed about the process of the repair and this are based on the standards of
Toshiba in accordance to the Standard Limited Warranty (SLW) of the unit. If
our customer has any questions or concern they may contact our technical
support department at 1-800-457-7777. At this time we consider this matter
closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer has been contacted by our Toshiba Acclaim Admin thru email and the resolution has been provided. Our customer has informed that a new refund was...

already processed and it will be send to his right address in Maryland. If our customer has any questions or concern they may contact our acclaim department at 888-592-0944 or email our Toshiba Acclaim Admin.

A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was informed that the issue they have from their computer in regard to
WIFI is software related. In accordance to the Standard Limited Warranty (SLW)
fixes to...

any software related issue is not covered thus, the support from our
Software department (+Care) is a subscription based. At this time we consider
this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Team,I   received  back a broken  laptop it is also  missing  parts.  This is problem  number  four with this $900.00 laptop.  Please help me.[redacted]  ###-###-####