Coffey & Associates, LLC

Complaint: [redacted]
I am rejecting this response because: The response provided by [redacted] owner of Coffey &Associates is inaccurate and unacceptable. To begin with [redacted] does not have an attorney, the attorney Ms. [redacted] is referring to claims he only represents our board members. At the current time we do not have a valid board in place as our board positions have been illegally highjacked by individuals who were not elected as outlined in our governing documents. Therefore, the attorney Ms. [redacted] is referring to, [redacted] does NOT represent our Association as we have no board.Ms. [redacted] has provided inaccurate information to the Revdex.com as our Association Assessment payments are not being posted and deposited in a timely manner. Out of the 23 online payments I have issued from my online banking feature only ONE payment was deposited into our Association's bank account in the timeframe afforded by the State of [redacted] as layed out in the rules that govern a property management company. This is unacceptable.Again, Ms. [redacted] misrepresents the truth as my banking institution guarantees my payment will arrive no later than 5 days after the request foe a check to be issued is releAsed. Ms. [redacted] continues to misrepresent the truth in referring to her willingness to provide my monthly customer ledger statement, as she always has and continues to REFUSE to honor my request for my customer ledger statement to be sent to me monthly after end of month processing.LDr me share with you a portion of a letter I received from [redacted] the attorney that Ms. [redacted] deceptively claims represents our Association.  Mr. [redacted] has divided legal assistance to Me. Coffey for legal issue that are her issues, not any issue that impacts our Association.  Ms. [redacted] in conjunction with her attorney, [redacted], have invoices our Association, fraudulently, for the work performed for Coffey and Me. [redacted] paid these fraudulent invoices with our Association funds without proper authorization required to issues payments. I received a letter in the mail yesterday, April 26th, 2017, from Coffey & Associates attorney, [redacted]. The following is an excerpt from Mr. [redacted]'s correspondence:"... My attorney fees total $384.00 for reviewing this issue and drafting this letter, and will only increase if you do not remove the signs signs as requested. These attorney fees will be added to your account." Mr. [redacted] is referring to a situation that was handled weeks ago although my account was illegally charges  $56.74 for a violation fine that was not valid and did not provided a hearing of an impartial hearing panel as I requested and is afforded to an owner through [redacted] State Law and our governing documents. Both Coffey and Coffey's attorney Mr. [redacted] received a fax of my request for a hearing, my request was completely ignored.Mr. [redacted] did provide a copy of a "section" of my customer ledger statement,  however, the ledger was incomplete as my request was to provide my ledger from May 2015 to present date.. Mr. [redacted] provided a ledger reflecting my ledger activity from January 1st, 2017 to April 1st, 2017, the ledger printout was created in the date of April 25th, 2017 at 11:19am. The team of Coffey and [redacted] purposely provided an incomplete ledger.  Mr. [redacted] correspondence also states the following:"I want to clarify that you are NOT entitled to a copy of your ledger every time you ask, unless you follow certain specific procedures.  The Association will only provide a copy of your ledger when legally required to do so."SI Mr. [redacted] admits he will be instructing Coffey & Associates to charge my account for his fees for addressingcan issue on April 25th, 2017 that was not an issue.in addition Mr. [redacted] who DOES NOT represent [redacted] HOA threatens the following:"I also want to clarify that I am not sending this ledger in an attempt to collect a debt. The Association has asked me to independently mail you a copy of your ledger and I am doing so at the expense of the Association, and they will not bill my fees for doing so to tour account. I DO advise you that you that if you fail to pay the amounts due, including ongoing regular assessments,  the Association WILL follow its normal collection policy to collect those amounts." Mr. [redacted] is eluding to a "procedure" they have devised maliously to lien and/ or foreclose on our homes.as you can plainly see, my account is being charges for things I am NOT responsible for as I have outlined above. In the,same breath they want me to pay what they "dream up" that I owe (fraudulent or not) but refuse to provide a customer ledger statement so I could , if I chose to, pay my bill in full? This makes no sense. My customer ledger statement has been in error since its inception and Coffey refuses to correct it. Coffey's errors in our Associarions Accounts Receivables are effected by these many errors, furthermore, it skews our financial documents we base our Association decisions on and immediately places our books out of balance.Coffey has refused my Federal Reserve Notes, Coffey refused my February online payment for so long that it was cut on February 6, 2017 from my online banking and not posted to my customer ledger until February 21, 2017 and that check made payable to [redacted] HOA  was mailed to Coffey's physical business address.  A property management company that is operating as a Community Association Manager (CAM) must maintain and supervise an office that is available to the consumer. We should be afforded the right to have our payments hand-delivered to so the owner can avoid being charges Coffey's absorbent "processing fee".  A'll of this hassle, harrassment, retaliation,  personal financial abuse coming from a property management company that has been out of contract with [redacted] since at least since January 1, 2016, an attorney who DOES NOT represent [redacted] HOA and three men that Coffey illegally gave our board positions to. My customer ledger needs to be correct including removing the fraudulentl charges placed upon it.  I must INSIST on receiving a monthly customer ledger statement after ROM processing to ensure my account is current, my payment was posted within the guidelines of the State AND to verify all the charges placed on my account are valid and not fraudulentl. What legit company expects a consumer to pay a bill/statement they do not see or receive. A ledger represents "proof of payment" and allows the consumer to balance rgeur home finances monrhly, as has always been my practice. I requests these documents for MY record keeping as I do with all my creditors. The above reasons reasons are why I feel the solution to resolve my complaint is unacceptable and will not eliminate the same issue from occurring in the future.  Respectfully, [redacted] [redacted] 
[redacted]       
Sincerely,
[redacted]

A Toshiba America Information Systems (TAIS)representative has reviewed our customer complaint. After doing a research ourcustomer was able to speak with one of our case managers. They reauthorized a repairfor the unit and it will be send back to our depot repair facility for rework.Our customer...

will receive a box that they can use to send the computer goingback to our depot repair facility. The reauthorization repair order numberwould be under [redacted]. Currently the box is already in-transit going toour customer’s location under [redacted] tracking number [redacted]. At this time weconsider this matter closed.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that based on the information provided on the order Toshiba Direct were unable to process the order and order was cancelled. The customer was emailed in accordance...

to the Terms of Sale; “Orders are not binding on TAIS unless accepted by TAIS. Acceptance of an order occurs when product ships. Acknowledgment of receipt of an order does not constitute acceptance of the order by TAIS. Product ordered may become unavailable due to product or parts shortages, discontinuance of product, or other reasons. In such event, TAIS will promptly notify Customer via email, if provided or telephone”. The cancellation email sent to our customer reads as follows; “Dear Toshiba Direct Customer,We are contacting you to advise that your recent order with Toshiba Direct has been cancelled.  The order was cancelled because you either requested the order to be cancelled or we have been unable to verify the information that was provided on the order. If you did not request this cancellation, we suggest that you verify that your personal data is correct with your credit card company. Once you have verified this information, please feel free to place a new order through our website, www.toshiba.com/us or by contacting a Product Specialist at 800-316-0920.”. Our customer called in however it was already closed for the day. Our customer did chat with our representative and was advised that the order did not pass our verification process and could not be processed. The order has been cancelled and cannot be reinstated. If the customer chooses to place a new order, the customer will not be able to get the promotional price and would need to pay the current web price in accordance to the Terms of Sale in Toshiba Direct. If our customer has any questions or concern they may contact at 800-618-4444. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisifed because I have been told since August 3 to 4 weeks and still going I spoke with [redacted] last week and was assuring me it would be here by Friday, Today is Friday and still nothing

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research, TAIS did not see any records of our customer. If our customer has concerns with the Battery Recall Program, and to check their eligibility for a Battery replacement, they...

may visit this website: go.toshiba.com/battery or they can call 866-224-1346 for further assistance.

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that our customer was able to speak with one of our Order Desk representatives and has discussed about the process and options that they can provide. TAIS has offered our customer a replacement computer, however the specification of the unit has not reach our customer's standard, TAIS has also offered pro-rated refund based on the fair market value of the unit however our customer still declined the offer. According to our customer she will coordinate with [redacted] regarding to this matter. If our customer has any questions or concern they may contact at 855-674-[redacted].

A
Toshiba America Information Systems (TAIS) representative has reviewed our
customer’s complaint. After doing research TAIS has determined that the
customer’s issue is a software related issue. TAIS found that the customer is
entitled for hardware repair however for any third party related software
issues, this should be handled by our +Care department (software department).
The issues our customer is experiencing (software updates) were due to third
party applications that can be fixed by the department mentioned which is a fee
based support. This is beyond the coverage of the standard limited warranty. Our
customer may contact +Care department at ###-###-####. At this time we consider
this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I need someone to call me in regards to resolving the issue. they were very quick to tell me its a hardware failure with doing zero troubleshooting when I called. if I have the option of being helped then have that option available for me and not an empty promise you type to the Revdex.com.   Have the highest tier of technical support call me to diagnose and troubleshoot the issue. 
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaint. After doing a research TAIS found out that our customer was able to speak with one of our technical support representative and they have authorized another repair for the unit of our customer. The...

repair was completed and they shipped the unit going back to our customer’s location last 10/28/2015 and it was delivered last 10/30/2015 5:12pm under FedEx tracking number [redacted]. If our customer has any questions or concern they may contact our technical support department at 1-800-457-7777. At this time we consider this matter closed.

A Toshiba America Information Systems (TAIS) representative has been in contact with our customer. TAIS has apologized for the inconvenience our customer has experienced. TAIS has advised our customer that we are going to provide a VIP repair for his computer. We advised our customer that we are...

going to send a free box that he can use to send the unit going to our VIP repair facility. If our customer has any questions or concern they may contact at [redacted]. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company has proven not to provide quality products and services to its customers. The way it provides customer service is atrocious. I have taken very good care of this computer and this is definitely an issue of quality on Toshiba's part, which they have failed to own up to. I will never buy from Toshiba again and I will tell everyone I know about my experience with this company. I'm certain the company will go downhill from here even my [redacted] no longer even sells your computers.  You have sold me defective equipment and retorted the same response and instead included more information about how I could end up paying for repairs. 
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint. After doing a research TAIS found out that this case was endorsed to our order desk department. Our customer has been contacted by one of the order desk representatives and discussed about the process...

of their request. If our customer has any questions or concern they may contact at [redacted].

A Toshiba America Information Systems (TAIS)
representative has reviewed our customer complaint. After doing a research our
customer was able to speak to one of our case managers and was informed that
refund is not the option in accordance to the Standard Limited Warranty (SLW)
of the unit. However, our customer was advised to send the unit to our Depot
repair facility to have a physical diagnosis on it by our technicians. Our
representative processed a repair order and provided a free box as a one-time
courtesy. Seeing the current status of the repair, the laptop arrived at the
repair location as of 05/26/15 via the tracking number [redacted]. At this
time we consider this matter closed.

Desired resolution would be if the computer if /and when it is shipped to me I would like a discount on this item, it has negatively affected my ability to work at home. When the item was ordered the ship date was a few days away and my ability to work was slightly impacted, but it continued to be...

pushed back and my ability to work was severely impacted.

A Toshiba America Information Systems (TAIS)
representative has reviewed our customer’s complaint. After doing a research our
customer can file a claim on our website at [redacted] or they may
contact them at [redacted].  At this
time we consider this matter closed....

A Toshiba
America Information Systems (TAIS) representative has reviewed our customer
complaint. After doing a research TAIS found out that our customer's unit
considered as physical damage after the diagnosis of our technicians and in
accordance to the standard limited warranty of the unit...

any physical or
accidental damaged is not covered. Our customer can contact Toshiba Repair
Services at ###-###-####. At this time we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for forwarding my complaint to Toshiba.  It is apparent that the company does not wish to deal with this issue in a just manner, and it "considers the matter closed."  In fact, in its response, Toshiba does not even correctly identify the problems I described when I sent in the laptop for repair.  I never mentioned anything about "locking up / hangs."  The problem was intermediate sudden crashes and occasional failures to boot up.  Given Toshiba's bizarre response, it comes as no surprise that an employee at their repair depot acknowledges that they often fail to repair customers' computers the first time around.  I'm glad that I have that admission documented.  Obviously I am quite disappointed with Toshiba and will be sure to warn friends and colleagues against purchasing their products.  Thanks again for your assistance.
Regards,
[redacted]

A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaint. After doing a research TAIS found out that our customer’s unit was already out of warranty. Our customer’s unit encountered an issue that the unit was locking up / hangs last March 2015 and from there they found out that Re-imaging the Hard Disk Drive will resolve the problem. Our customer was offered to setup a repair with Toshiba Repair Services, as our Out of Warranty Services however, the customer declined. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Toshiba finally reached out to me directly after several months.  They called me 3 times in 1 day.  I did connect with them and talk to them live.  Of course they still will not provide a [redacted] representative and therefore, I have to deal with the awful [redacted] based customer service once again.  They did propose a couple of options for me.  The first is a replacement computer.  The second is a refund of the depreciated fair value of the computer which I am not agreeing to since I should not be penalized for having a lemon of a computer that they have been dragging their feet on resolving the issue at hand.  I am weighing the first option depending on the specifications of the computer and hope to have this resolved within the next few days, but it is not currently resolved.]
Regards,
[redacted]