Our claims department has again reviewed your claim fileWe will agree to pay $300.00, in addition to our previous settlement offer dated September 8, You will be receiving a revised settlement letter and Cargo Claim Release Form in the mail within the next few daysUpon receipt of the signed release form, we will promptly issue a check for the revised settlement amountThank you
Your complaint filed with the Revdex.com (ID [redacted] ) has been receivedOur billing department has reviewed the services provided for your relocationBased upon their audit of the actual services provided, the total charge for your relocation is $5,This total does not include any charges for Full Replacement Value ProtectionThe total does include $for unpacking services – for which you signed as receiving on the attached Additional Services Requested FormWe initially collected $5,for your relocationA refund check for $(check # [redacted] ) was issued to you on March 27, Attached to this response is an itemized schedule of your charges, and a copy of the Additional Services Requested form - which you signed as having received the unpacking services referenced abovePlease accept our apologies that you experienced any difficulties with your relocation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason we are not satisfied is they seem to focus only on the sets of missing items and not on the other items We paid an extra approximtely $to cover damage to items and we had a reproduction of an antique lamp that was totally shattered It was bought back in the 1970s so I went online to try to find something similar to it and provided documentation from amazon on a similar lamp with its current market value It was approximately $ They have not paid that for us to be able to fully purchase another lamp There was a carpet cleaner/vacuum that also had its container totally shattered(it was plastic) So again provided them with information from where we had purchased it (it was Kohls) the price was around $ We have gotten nothing for that We had a jewelry armoire that was marred and had gauges in it valued at $- got nothing for that If I take off the items that were lost from the total value of the items damaged it comes to approximately $and that does not include taxes that we would have to pay on buying the items back (This is a commentary on today's society - I don't think people today if they saw sterling silver would admit to having gotten it by mistake - so just because people said they don't have it certainly doesnt mean they didnt get it by mistake and then decided to keep it since it was worth something!!! But it appears they are willing to believe them vsus) As you said, they have sent checks that totaled $but since we paid insurance to cover full current market value they have not done that They are short by about $ So since we paid $for that coverage, I would expect them to honor it And if you do the math after having paid $for coverage they are not honoring, we get a woping $82.!) All I'm asking is for them to honor the coverage we paid for for the items that were damaged at this point So please tell them to not focus on the missing items(I get it - we are out the money for it - its gone and we have no recourse) but focus on the damaged ones Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have submitted the information that I originally requested be reviewed by Bekins through their claims process They continue to repeat the same verbiage in regards to a response which does not promote any progress The FMCSA urges their cooperation to address these issues, the Surfaces Transportation Boards review of the terms of the Tariff that governs the Full Value Protection states that such is being administered inappropriately and offered their mediation for which Bekins denies to participate in I was advised by Bekins VP of Claims, MrJohn W [redacted] that they would review my concerns and go over each item that was posed to his attention This was not performed, as a matter of fact even other items were omitted from his review with no ability to discuss this matterIf Bekins is acting in Good Faith, why is it that they will not respond to my inquiries, nor review an accounting of their own errors, deny a neutral party to mediate with the administration of their Tariff that is the appropriate authority in the United States Government, as to its provision and interpretations, define their calculations and justify them, and why is it that they removed advertisements that support Full Replacement Value Protection from their Websites, stating that the verbiage never existed (for which I retained original proof of)? Bekins response is to accept an incomplete offer, that is riddled with errors and omissions Bekins continues to deny appropriate claims handling and Customer Service This Company by way of their standard repeated responses has no want to work with their customer after such a terrible atrocity has occurred, and refuses to honor their Fiduciary responsibilities without insistence, and responds only with dismissal If Bekins is not interested in being honest and forthright in this process the only alternative would be to pursue this on every avenue possible in an effort to enforce their need to comply Given Bekins does business under many names, Wheaton being one of them, a consumer can find that there are many incidents that mimicked over and over again these same faults, and it appears to be Bekins practice to deceive and perform Unfair Business practices with an intent to deceive the consumer The Director of Claims, MsLaur P [redacted] has a power point presentation listed on the internet under Claim Creativity, whereby the finale' states "Claims 101: Sorry, but there's nothing in your policy about fair A fair is where you take a pig to win a prize" and "Warning, Claims Adjuster with an Attitude" No doubt this is a predisposition to deal with for any customer that submits a claim to Bekins, for their own Claims Director is prepared as also stated in her power-point presentation, "Brace yourself, the claims adjusters are coming..." Bekins lost and damaged approximately percent of my shipment I have complied with all of their extenuating claims procedures that were unduly burdening for a a year now, to no avail A company as large as this, you would think had more regard for their customers, but they don't!! They have not been helpful, they refuse to offer their procedures, deny their liability in an obvious claim and continue to add insult to injury to just have a fair review when asked for them to assume their responsibilities and liabilityThe only action that was asked of Bekins was to administer FAIR claims handling, however according to MsP***, their Claims Directorthere is NO FAIR in your Policy!! And of course, any claimant is just a Pig, seeking a prize How is it that someone like this is a Director of Claims where by she has a Fiduciary responsibility to administer her position with "DISCERNMENT"? How can anyone do such absent FAIR? AN Adjuster is required to display discernment, which is a balance of contract enforcement and customers satisfactionIf Bekins is not willing to give an accurate review of a claim and/or an explanation as to how they determine their offers and refuse to discuss this matter appropriately without the need of a CivilAction or Arbitration, then their intent to force a consumer into these forums as a way of dealing with their business appears to be a form of bullying and frivilous, costing more fees for courts, arbitration and attorneys, while the customer sits in the ruins of debris caused by their Gross Neglect I feel that the Revdex.com should look into this company, for there are numerous complaints that mimic mine and it appears that Bekins continues to perform these actions hoping that a majority of customers will walk away, rather than fight for their rights I will again state, I think that Bekins should look at their "Final Settlement" that they wish I would accept and see the errors, for they speak for themselves Arbitration or Civil action will be costly, however it will be recognized that their actions are not of Good Faith, rather more so in BAD!!! Shame on you Bekins!!! I WISH YOU would review the loss accurately and then if we are unable to agree, we should address arbitration or Civil action Any respectable company would do so, if you have any true intent to work with your customers or hold any integrity!! Regards, [redacted]
Your response to the Revdex.com regarding complaint ID [redacted] has been receivedWe have again reviewed your relocation file, including the correspondence related to your claim for damageNo new information has been provided in your most recent response Your shipment was delivered in two segments – arriving on August 4, 2015, and on August 17, The Bill of Lading document which you signed states the following: As a condition precedent to recovery, a claim for any loss or damage, injury or delay, must be filed in writing with Bekins within nine (9) months after delivery to shipper and/or consignee as shown herein, or in case of failure to make delivery, then within nine (9) months after a reasonable time for delivery has elapsed and suit must be instituted against Bekins with two (2) years from the date that notice in writing is given by Bekins to the claimant that carrier has disallowed the claim, or any part or parts thereof specified in the noticeWhere a claim is not filed or suit is not instituted thereon in accordance with the foregoing provisions, Bekins shall not be liable and such claim will not be paid The time limit for claim filing is set forth by the Federal Motor Carrier Safety Administration, and is stated on your Bill of Lading, Statement of Claim form, and the Tariff available on Bekins Van Lines’ website The claim submitted on your behalf shows a postmark and date accepted by the USPS which is after the filing deadlineWe are unable to provide consideration to these claimed items as the claim was postmarked after the claim filing deadline
Your complaint filed with the Revdex.com (ID [redacted] ) has been receivedThe documents in your relocation file and the information which you submitted to our claims department have been reviewedA claims adjuster initially reviewed your claim in March 2017, at which time the claim was deniedAfter a series of emails between yourself and our claims team, your claim was reviewed again and it was determined that our decision for denial of your claim would be maintainedAttached is a copy of the letter to you, dated May 18, explaining our position regarding your claimAs stated in the attached letter, your household goods delivered in November to a residential address, as well as to a self-storage locationThe sofa which was included in your claim was delivered to the self-storage unitThe self-storage company, [redacted] Storage, is not an agent for Bekins Van LinesThe interstate contract with Bekins Van Lines ended with the delivery to your self-storage unitThis is further confirmed by the fact that you were not billed by Bekins for storage, nor did Bekins collect storage charges from youNo notations of damage were made on the inventory forms when your goods were delivered to the self-storage unit and we have no basis on which to accept liability for your claimPlease accept our apologies that you experienced any difficulties with your move
Your most recent response to the Revdex.com (ID [redacted] ) has been receivedAs stated in the April 14, letter to you from our claims adjuster, it is the customer’s responsibility to do a check off at the time of delivery to confirm that all items are delivered at destination or to note any discrepancies foundAttached to this response is a copy of the three-page Household Goods Descriptive Inventory for your shipment – which lists approximately line itemsYou will note that in the right-hand column – labeled “Exceptions at Destination” – only one (1) exception is notedItem #was noted as “damaged”; however, this item was noted as “packed by owner”You signed each of the three pages of the Household Goods Descriptive Inventory at delivery, under the statement on each page which states, We have checked all the items listed and numbered to inclusive and acknowledge that this is a true and complete list of the goods tendered and of the state of the goods receivedOther than the single exception noted above, there were no other notations made at the time of delivery that loss or damage occurred while your shipment was in our careTherefore, we must again decline liabilityThe final point in your letter relates to the weight and charges on your shipmentIn your letter, you suggest that the driver marked up the weight of your load to increase his pay at your expenseAttached to this response are the weight tickets related to your moveOne ticket is the weight of the truck before your shipment was loaded; the second ticket is the weight after your shipment was loadedThe net weight (57,– 53,960) is 3,lbsAttached is a copy of the non-binding estimate, which you signed on 10/27/This estimate states, on page 2: The Non-Binding Estimate shows the estimated cost for the quantities and services set out on the estimateThe final bill shall be based upon the actual weight and services provided in accordance with Bekins’ tariffAlso attached to this response is the invoice/freight bill for your shipmentAfter a shipment is delivered, an audit of the charges is completedIn your case, charges in the amount of $5,were collected from you based on the estimated chargesAfter the audit of your order was performed, the actual charges, in accordance with Bekins Van Lines’ filed tariff, were determined to be $5,A credit of $was issued to your credit cardOnce again, please accept our apologies that you experienced any difficulties with your relocation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response did not address either of the complaints:- The weight of the mattress was listed as pounds on the form and the company lowered it to pounds to reduce the compensation, and - It took more than months of my contacting various people to get the (lowered) funds due to me for the mattress.I am due monies for the true weight of the mattress as well as compensation for months of work to receive a response Regards, [redacted]
Occasionally circumstances develop which disrupt a shipment's delivery schedule Please be assured that Bekins Van Lines, Incthoroughly explored every available option to deliver your shipment at the earliest possible timeIhave reviewed the notes pertaining to the delay in deliveryIt appears that you have been working with MrAaron ***, Customer Service Supervisor Mr [redacted] indicated that he has spoken with you and your husband regarding the delay in delivery and has provided updatesWe agree that the agreed delivery was to have been between 10-and 10-Bekins Van Lines does not dispute that the shipment has been delayedWhen Mr [redacted] discussed with you,on October gth, the delivery plan, he was informed that neither of you would be available to accept the delivery the week of October through October 16thOur operations department was unable to accommodate a delivery on October 17th as requestedMr [redacted] offered to allow $per day without receipts for lodging and mealsThe delay compensation policy allows for 100% of reasonable lodging and 50% of meal expenses up to $per day with documented receiptsThe allowance of $per day is not automatic Your household goods are currently loaded and the planned delivery date is Tuesday, October 20,Please submit all receipts for any purchases to Mr [redacted] to be reviewed and taken into considerationThe delay claim must be submitted within days of the delivery of your household goodsUpon review of the documentation provided you will be notified of the delay settlementPlease accept my sincere apologies that you and your family have experienced any difficulties with your relocationMr [redacted] will continue to monitor the progress of your shipment and will keep you updated.Sincerely, Kathy K [redacted] Director,Claims & Consumer Affairs Wheaton World Wide Moving I Bekins Van Lines, IncI Clark & Reid
Your complaint filed with the RevDex.com (ID [redacted] ) has been received and a copy was forwarded to my attention for review and response. I have reviewed the documents related to your relocation which occurred in August 2015, including the correspondence related to your claim for... damage. Ace Moving & Storage Co., Inc., in Wilkes Barre, PA is a full-service agent for Bekins Van Lines, Inc. As such, they are authorized to arrange and provide moving services to Bekins customers. The summer season is the busiest time of year in our industry, and in 2015 as well as this year, our trucks are operating at full capacity. Unfortunately, Ace Moving was not able to deliver your entire shipment at the agreed upon delivery date range of August 3-5, 2015. The total actual weight of your shipment (both portions) is 15,860 lbs. According to the shipping documents in your file, the second portion of 3,940 lbs. was delivered on August 17, 2015. You will be receiving a delay check in the amount of $420.00 for this inconvenience. Attached is a copy of the Estimate / Order For Service which you signed on July 27, 2015. As stated on this document, this was a “Non-Binding Estimate”. Also, the estimate states: “The final bill shall be based upon the actual weight and services provided in accordance with Bekins’ tariff.” The final bill for your charges, based on the actual weight of 15,860 lbs., and the actual services provided, was $7,605.86. On September 15, 2015, a refund check was issued to you in the amount of $379.98, copy attached. Our Claims Department received a Claim for Lost or Damaged Goods for your shipment from [redacted] , Esq. The postmark and the date accepted by the USPS reflect mailing on May 18, 2016. In accordance with the transportation tariff and the consumer information which you signed for on the Estimate as receiving, it is required that all claims for loss or damage must be filed in writing within nine (9) months of delivery. We are unable to provide consideration to these claimed items as the claim was postmarked after the claim filing deadline. Please accept our apologies that you experienced any difficulties with your relocation.
The consumer has not provided any new information regarding her claimBekins Van Lines has made every effort to reimburse the consumer for claimed damagesRespectfully, we must stand by our final settlement offer which has been emailed to the consumer (most recently) on 08/30/The consumer has also received information from our office regarding the Dispute Settlement Program if she wishes to pursue arbitrationWe would once again request that the consumer reconsider our offer of settlement, or consider submitting to arbitration following the guidelines set forth in the Dispute Settlement Program Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Revdex.com# [redacted] Dear MsK [redacted] :We have received your response The charge of $was the charge for the remainder of our items that became the “over flow” that was caused by your company Your company was days past the final day of the delivery spreadThis does not include the days of the spread At $per day, our calculations come to $3300.00, not the $This amount only addressed the issue of your company’s delay of deliveryIt does not address any of the issues of your men surrounding us in anger over us calling corporate about your driver wanting us to drive him to a hospital, the sexual remarks his helper made to two women, the pot smoking on our property, the blood and feces left on our property by the driver and his helpersThe $check was returned to A.JS [redacted] as it came with a letter from himPlease be sure to check your records It was an insult for everything your company has put us throughThe check also stated on the back that we would not be able to make any other type of claim, damage or otherwiseThe check was returned.MsK [redacted] , we were not told that our “over flow” items were being taken to a warehouse EVER!!! We thought that the driver that picked them up the next day would be delivering them a few days after the first truck We constantly asked and we always told that they would let us know, we’re checking on it, etc We are sorry that your company did not have a driver to transport all of our items to NCWhen we had the move estimate completed by your company, we were not told that ALL of our items would not be on ONE TRUCK!! If we knew our “over flow” items were to be placed in storage for a month, we would have made other arrangements for them to be shippedOur decision to insure our property at cents per pound was based on the information that our belongings were to be transported by moving van and not by freightIf we were presented with the information that our property was going by freight we would have chosen the full replacement option Your company left a disabled person without a bed to sleep in, without a sofa to sit on, without a TV or entertainment center to put one on Your company also managed to destroy two of them! We didn’t have a washer or dryer, which was a hardship for us during the “over flow” delay When they did arrive, our washer is ruined and somehow it is now our fault and not your companyAlmost every item in this “over flow” shipment was damaged or completely destroyed by your companyYour company won’t cover items because you say it was already damaged, worn, scuffed or whatever you deemed the condition wasYour company totally smashed a solid wood and glass entertainment center that was 81inches long and weighed well over lbsThat unit cost us $Your company says it weighed pounds and was worth $ We had to put the bolts on the washing machine as your driver never once left the truck, your helper had other things on his mind, their day laborers were too busy getting stonedOnce again it was all wrapped in moving blankets when it left our home in NVIt all arrived here wrapped in brown paper, not one blanket on one itemWe would have paid extra for the blankets to keep our items protected The check for $for our damaged items is just yet again another insult from your companyThat doesn’t even cover the brand new cat tree that was covered in black after it left our home The check for $we would like to returnWho should we return it to, you or Robin Rutland? In our last response, we said to please send someone to look at the damage your company causedWe did NOT refuse an inspectionWe will never agree with what your company is saying about the damageIf it was on the original truck and not put in storage and then shipped by freight, we would not be having this correspondence nowSo, once again, please send a repair firm to inspect the items.We will wait to hear your response[redacted] and [redacted] Regards, [redacted]
Dear Revdex.com: Attached is Bekins' response to the complaint and our release form If you have any questions please contact me Sincerely,Kathy K [redacted] , Director Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Your complaint response filed with the Revdex.com has been reviewed a forwarded to my attention for review and responseThere has been no new information provided in your response that would alter our positionWe have reviewed the pictures presented for the dressing table and freezer the damage is not consistent with transit related damagedIn further review of the inventory we cannot locate the reported damage freezer to confirm this item was ever tendered by us for your relocationThere was no inventory number provided on the claim form to support us tendering the itemAs mentioned in our previous response there were no notations made at the time of delivery of any new transit damage in the presence of the driverThe offer presented in our May 13, letter in the amount of $remains validCordially, [redacted] Claims, Manager Bekins Van Lines
Your complaint filed with the RevDex.com (ID [redacted] ) has been received. The documents in your relocation file and in your claim file have been reviewed. Our claims department has reviewed your claim and has sent you two separate responses, dated February 7, 2017, and April 14, 2017 –... copies of which are attached to this response. As stated in the April 14, 2017 letter to you from our claims adjuster, it is the customer’s responsibility to do a check off at the time of delivery to confirm that all items are delivered at destination or to note any discrepancies found. We have further reviewed the trace conducted in an effort to locate your items. It is confirmed that all parties involved in your relocation have been contacted and have confirmed that these items were not located. Also, each page of the household goods descriptive inventory was signed at delivery, which indicates that all items were received. Since there is no evidence that loss or damage occurred while your shipment was in our care, we must respectfully decline liability. Please accept our apologies that you experienced any difficulties with your relocation.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This response appears to be the same as last received, almost exact verbiage I approached the VP MrW [redacted] in an effort to obtain clarification for my inquires and an accurate review of my losses MrW [redacted] did not perform a review of my losses, even though he stated he would and his calculations were absent of many items, already agreed upon There is no justification of compensation and/or weights of itemsThis response form Bekins does not reflect any positive result and just continues the avoidance, for which I reached out to the Officers of this Company to address Why is it that I am not entitled to an explanation of Bekins justification of reimbursement for my losses, nor advised as to how they are determining them? Why is Bekins opposed to having the Surface Transportation Board mediate as a neutral party with the appropriate interpretation of their Tariff? The only task I have asked of Bekins is to clarify their rational and go over my items fairly, without omitting such along the way Please see the correspondence that I last sent to MrW [redacted] advising just that attached I can not obviously accept a settlement that omits pages and pages of itemswithout any explanation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]It appears that we keep going in circles on some issues I outlined my questions very clearly in my original complaint, and I STILLLLL do not have clarification Any sensible person would find it suspicious that Bekins would discover a new fee a year late – only after I filed a damage claim Even if the fee is valid, I would submit that it was already waived due to their own negligence.As previously statedThe Bekins document called "Order For Service" shows a Not-To-Exceed-Cost of $but the final bill was for $ I need an explanation for this difference I don't know how to make this any clearer Explain the difference Explain the difference.My original claim was submitted for $with no deductible It appears that Bekins agrees that there should be no deductible So the issue with my damage claim concerns the missing helmet I listed this helmet specifically with other property at origin based on the request of the Bekins agent If there is a document showing that this helmet was received – please provide copy Otherwise, I cannot accept 100% of the liability for the loss of this item I offered a reasonable compromise and if that is rejected by Bekins then this will be an outstanding issue.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will accept this response once we have our possessions delivered, all accounted for, and in good shape! But...the reason I am rejecting this response for now is that the facts are incorrectOur last delivery date on our signed contract was 10/While I started my new job on 10/and my husband was to take care of the delivery, he was unavailable 10/to 10/as was mentioned, but we never said we couldn't accept delivery during those three daysI would have taken off work at my new job; it wouldn't be ideal, but my boss was and is sympathetic to moving cross country and having your moving company drop the ball, leaving you on an air mattress with no clothes, computers, living essentials etcIt's a moot point but an important distinction that the first make up delivery date offered to us was 10/to 10/21, it had nothing to do with our schedules, we were entirely at the mercy of Bekins and their error in overbooking moves and reschedulingThey refused to accept responsibility and be sympathetic, we are exhausted from fighting, it's been the single worst customer service experience we've ever had.Moving on, they finally were contrite and offered us a discount of $150/day times nine days late...this was fair, we spent more than that on clothes and just getting by on the floor of our new apartmentWe are satisfied with thisThank you you so much Revdex.com for your help; we know the only reason that this turned around was because you intervened on our behalf as consumers; we are thankful that we were finally heard and received a fair responseWe appreciate you and wanted you to know that, a little respect and compassion does Ho a long way Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear MsK [redacted] , After numerous requests, I appreciate your willingness to finally have my damaged appliances looked at Unfortunately, as previously stated, I believe only Miele is qualified to conduct this investigation for a few reasons as outlined belowMiele is a high end European specialty brand that requires technicians certified in the sophisticated components, software, and mechanics of the appliancesThis is the reason their replacement value is so highThe appliances are computerized and software based The tech will need to communicate with the appliances through a computer with special software for any errors and codes resulting from the damage Appliance repair firms that versed in standard brands are not capable to fully diagnose the issues resulting from the damage caused during the move, without being trained in Miele repairsMiele is not an agent of or affiliated with Bekins and is an impartial party to this matter They have neither Bekins, nor my, interests placed before the repair of the appliances This is the most fair solution for both parties.I must reject the offer of having a non-certified Miele technician come out to conduct an investigation and diagnosis of the damage to my appliances Though cost effective for Bekins, it would be tantamount to having a person with the knowledge base of repairing Kia's conduct diagnostics on a Farrari They are different machines with different internal systems and require different skill setsHowever, I am still amenable to having the appliances inspected and diagnosed by a Miele certified technician, which would be far more cost effective for Bekins than the full replacement value of my appliances, if they can be fixed Please affirm you have received this message and let me know how you'd like to proceed.Sincerely, [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the company's response, because they have yet to contact my mother who was the other party in the move who lost the suit case and whose forty year old lamps were damagedAnother reason is that they send someone to repair the entertainment center which is sitting in three pieces in my living room with the hardware missing and they were unable to repairSo I would like for them to repair my entertainment center and make it wholeI paid Wheaton World Wide Movers and Bekins Van Lines over $13,for a professional moveThey promise to take my furniture apart pack them and put them together at my destinationThere is no reason for me to pay anymore out of pocket expense because of their neglects and disregard and unprofessional handling of my property
Regards,
*** ***
Our claims department has again reviewed your claim fileWe will agree to pay $300.00, in addition to our previous settlement offer dated September 8, You will be receiving a revised settlement letter and Cargo Claim Release Form in the mail within the next few daysUpon receipt of the signed release form, we will promptly issue a check for the revised settlement amountThank you
Your complaint filed with the Revdex.com (ID [redacted] ) has been receivedOur billing department has reviewed the services provided for your relocationBased upon their audit of the actual services provided, the total charge for your relocation is $5,This total does not include any charges for Full Replacement Value ProtectionThe total does include $for unpacking services – for which you signed as receiving on the attached Additional Services Requested FormWe initially collected $5,for your relocationA refund check for $(check # [redacted] ) was issued to you on March 27, Attached to this response is an itemized schedule of your charges, and a copy of the Additional Services Requested form - which you signed as having received the unpacking services referenced abovePlease accept our apologies that you experienced any difficulties with your relocation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The reason we are not satisfied is they seem to focus only on the sets of missing items and not on the other items We paid an extra approximtely $to cover damage to items and we had a reproduction of an antique lamp that was totally shattered It was bought back in the 1970s so I went online to try to find something similar to it and provided documentation from amazon on a similar lamp with its current market value It was approximately $ They have not paid that for us to be able to fully purchase another lamp There was a carpet cleaner/vacuum that also had its container totally shattered(it was plastic) So again provided them with information from where we had purchased it (it was Kohls) the price was around $ We have gotten nothing for that We had a jewelry armoire that was marred and had gauges in it valued at $- got nothing for that If I take off the items that were lost from the total value of the items damaged it comes to approximately $and that does not include taxes that we would have to pay on buying the items back (This is a commentary on today's society - I don't think people today if they saw sterling silver would admit to having gotten it by mistake - so just because people said they don't have it certainly doesnt mean they didnt get it by mistake and then decided to keep it since it was worth something!!! But it appears they are willing to believe them vsus) As you said, they have sent checks that totaled $but since we paid insurance to cover full current market value they have not done that They are short by about $ So since we paid $for that coverage, I would expect them to honor it And if you do the math after having paid $for coverage they are not honoring, we get a woping $82.!) All I'm asking is for them to honor the coverage we paid for for the items that were damaged at this point So please tell them to not focus on the missing items(I get it - we are out the money for it - its gone and we have no recourse) but focus on the damaged ones Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have submitted the information that I originally requested be reviewed by Bekins through their claims process They continue to repeat the same verbiage in regards to a response which does not promote any progress The FMCSA urges their cooperation to address these issues, the Surfaces Transportation Boards review of the terms of the Tariff that governs the Full Value Protection states that such is being administered inappropriately and offered their mediation for which Bekins denies to participate in I was advised by Bekins VP of Claims, MrJohn W [redacted] that they would review my concerns and go over each item that was posed to his attention This was not performed, as a matter of fact even other items were omitted from his review with no ability to discuss this matterIf Bekins is acting in Good Faith, why is it that they will not respond to my inquiries, nor review an accounting of their own errors, deny a neutral party to mediate with the administration of their Tariff that is the appropriate authority in the United States Government, as to its provision and interpretations, define their calculations and justify them, and why is it that they removed advertisements that support Full Replacement Value Protection from their Websites, stating that the verbiage never existed (for which I retained original proof of)? Bekins response is to accept an incomplete offer, that is riddled with errors and omissions Bekins continues to deny appropriate claims handling and Customer Service This Company by way of their standard repeated responses has no want to work with their customer after such a terrible atrocity has occurred, and refuses to honor their Fiduciary responsibilities without insistence, and responds only with dismissal If Bekins is not interested in being honest and forthright in this process the only alternative would be to pursue this on every avenue possible in an effort to enforce their need to comply Given Bekins does business under many names, Wheaton being one of them, a consumer can find that there are many incidents that mimicked over and over again these same faults, and it appears to be Bekins practice to deceive and perform Unfair Business practices with an intent to deceive the consumer The Director of Claims, MsLaur P [redacted] has a power point presentation listed on the internet under Claim Creativity, whereby the finale' states "Claims 101: Sorry, but there's nothing in your policy about fair A fair is where you take a pig to win a prize" and "Warning, Claims Adjuster with an Attitude" No doubt this is a predisposition to deal with for any customer that submits a claim to Bekins, for their own Claims Director is prepared as also stated in her power-point presentation, "Brace yourself, the claims adjusters are coming..." Bekins lost and damaged approximately percent of my shipment I have complied with all of their extenuating claims procedures that were unduly burdening for a a year now, to no avail A company as large as this, you would think had more regard for their customers, but they don't!! They have not been helpful, they refuse to offer their procedures, deny their liability in an obvious claim and continue to add insult to injury to just have a fair review when asked for them to assume their responsibilities and liabilityThe only action that was asked of Bekins was to administer FAIR claims handling, however according to MsP***, their Claims Directorthere is NO FAIR in your Policy!! And of course, any claimant is just a Pig, seeking a prize How is it that someone like this is a Director of Claims where by she has a Fiduciary responsibility to administer her position with "DISCERNMENT"? How can anyone do such absent FAIR? AN Adjuster is required to display discernment, which is a balance of contract enforcement and customers satisfactionIf Bekins is not willing to give an accurate review of a claim and/or an explanation as to how they determine their offers and refuse to discuss this matter appropriately without the need of a CivilAction or Arbitration, then their intent to force a consumer into these forums as a way of dealing with their business appears to be a form of bullying and frivilous, costing more fees for courts, arbitration and attorneys, while the customer sits in the ruins of debris caused by their Gross Neglect I feel that the Revdex.com should look into this company, for there are numerous complaints that mimic mine and it appears that Bekins continues to perform these actions hoping that a majority of customers will walk away, rather than fight for their rights I will again state, I think that Bekins should look at their "Final Settlement" that they wish I would accept and see the errors, for they speak for themselves Arbitration or Civil action will be costly, however it will be recognized that their actions are not of Good Faith, rather more so in BAD!!! Shame on you Bekins!!! I WISH YOU would review the loss accurately and then if we are unable to agree, we should address arbitration or Civil action Any respectable company would do so, if you have any true intent to work with your customers or hold any integrity!! Regards, [redacted]
Your response to the Revdex.com regarding complaint ID [redacted] has been receivedWe have again reviewed your relocation file, including the correspondence related to your claim for damageNo new information has been provided in your most recent response Your shipment was delivered in two segments – arriving on August 4, 2015, and on August 17, The Bill of Lading document which you signed states the following: As a condition precedent to recovery, a claim for any loss or damage, injury or delay, must be filed in writing with Bekins within nine (9) months after delivery to shipper and/or consignee as shown herein, or in case of failure to make delivery, then within nine (9) months after a reasonable time for delivery has elapsed and suit must be instituted against Bekins with two (2) years from the date that notice in writing is given by Bekins to the claimant that carrier has disallowed the claim, or any part or parts thereof specified in the noticeWhere a claim is not filed or suit is not instituted thereon in accordance with the foregoing provisions, Bekins shall not be liable and such claim will not be paid The time limit for claim filing is set forth by the Federal Motor Carrier Safety Administration, and is stated on your Bill of Lading, Statement of Claim form, and the Tariff available on Bekins Van Lines’ website The claim submitted on your behalf shows a postmark and date accepted by the USPS which is after the filing deadlineWe are unable to provide consideration to these claimed items as the claim was postmarked after the claim filing deadline
Your complaint filed with the Revdex.com (ID [redacted] ) has been receivedThe documents in your relocation file and the information which you submitted to our claims department have been reviewedA claims adjuster initially reviewed your claim in March 2017, at which time the claim was deniedAfter a series of emails between yourself and our claims team, your claim was reviewed again and it was determined that our decision for denial of your claim would be maintainedAttached is a copy of the letter to you, dated May 18, explaining our position regarding your claimAs stated in the attached letter, your household goods delivered in November to a residential address, as well as to a self-storage locationThe sofa which was included in your claim was delivered to the self-storage unitThe self-storage company, [redacted] Storage, is not an agent for Bekins Van LinesThe interstate contract with Bekins Van Lines ended with the delivery to your self-storage unitThis is further confirmed by the fact that you were not billed by Bekins for storage, nor did Bekins collect storage charges from youNo notations of damage were made on the inventory forms when your goods were delivered to the self-storage unit and we have no basis on which to accept liability for your claimPlease accept our apologies that you experienced any difficulties with your move
Your most recent response to the Revdex.com (ID [redacted] ) has been receivedAs stated in the April 14, letter to you from our claims adjuster, it is the customer’s responsibility to do a check off at the time of delivery to confirm that all items are delivered at destination or to note any discrepancies foundAttached to this response is a copy of the three-page Household Goods Descriptive Inventory for your shipment – which lists approximately line itemsYou will note that in the right-hand column – labeled “Exceptions at Destination” – only one (1) exception is notedItem #was noted as “damaged”; however, this item was noted as “packed by owner”You signed each of the three pages of the Household Goods Descriptive Inventory at delivery, under the statement on each page which states, We have checked all the items listed and numbered to inclusive and acknowledge that this is a true and complete list of the goods tendered and of the state of the goods receivedOther than the single exception noted above, there were no other notations made at the time of delivery that loss or damage occurred while your shipment was in our careTherefore, we must again decline liabilityThe final point in your letter relates to the weight and charges on your shipmentIn your letter, you suggest that the driver marked up the weight of your load to increase his pay at your expenseAttached to this response are the weight tickets related to your moveOne ticket is the weight of the truck before your shipment was loaded; the second ticket is the weight after your shipment was loadedThe net weight (57,– 53,960) is 3,lbsAttached is a copy of the non-binding estimate, which you signed on 10/27/This estimate states, on page 2: The Non-Binding Estimate shows the estimated cost for the quantities and services set out on the estimateThe final bill shall be based upon the actual weight and services provided in accordance with Bekins’ tariffAlso attached to this response is the invoice/freight bill for your shipmentAfter a shipment is delivered, an audit of the charges is completedIn your case, charges in the amount of $5,were collected from you based on the estimated chargesAfter the audit of your order was performed, the actual charges, in accordance with Bekins Van Lines’ filed tariff, were determined to be $5,A credit of $was issued to your credit cardOnce again, please accept our apologies that you experienced any difficulties with your relocation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The response did not address either of the complaints:- The weight of the mattress was listed as pounds on the form and the company lowered it to pounds to reduce the compensation, and - It took more than months of my contacting various people to get the (lowered) funds due to me for the mattress.I am due monies for the true weight of the mattress as well as compensation for months of work to receive a response Regards, [redacted]
Occasionally circumstances develop which disrupt a shipment's delivery schedule Please be assured that Bekins Van Lines, Incthoroughly explored every available option to deliver your shipment at the earliest possible timeIhave reviewed the notes pertaining to the delay in deliveryIt appears that you have been working with MrAaron ***, Customer Service Supervisor Mr [redacted] indicated that he has spoken with you and your husband regarding the delay in delivery and has provided updatesWe agree that the agreed delivery was to have been between 10-and 10-Bekins Van Lines does not dispute that the shipment has been delayedWhen Mr [redacted] discussed with you,on October gth, the delivery plan, he was informed that neither of you would be available to accept the delivery the week of October through October 16thOur operations department was unable to accommodate a delivery on October 17th as requestedMr [redacted] offered to allow $per day without receipts for lodging and mealsThe delay compensation policy allows for 100% of reasonable lodging and 50% of meal expenses up to $per day with documented receiptsThe allowance of $per day is not automatic Your household goods are currently loaded and the planned delivery date is Tuesday, October 20,Please submit all receipts for any purchases to Mr [redacted] to be reviewed and taken into considerationThe delay claim must be submitted within days of the delivery of your household goodsUpon review of the documentation provided you will be notified of the delay settlementPlease accept my sincere apologies that you and your family have experienced any difficulties with your relocationMr [redacted] will continue to monitor the progress of your shipment and will keep you updated.Sincerely, Kathy K [redacted] Director,Claims & Consumer Affairs Wheaton World Wide Moving I Bekins Van Lines, IncI Clark & Reid
Your complaint filed with the RevDex.com (ID [redacted] ) has been received and a copy was forwarded to my attention for review and response. I have reviewed the documents related to your relocation which occurred in August 2015, including the correspondence related to your claim for... damage. Ace Moving & Storage Co., Inc., in Wilkes Barre, PA is a full-service agent for Bekins Van Lines, Inc. As such, they are authorized to arrange and provide moving services to Bekins customers. The summer season is the busiest time of year in our industry, and in 2015 as well as this year, our trucks are operating at full capacity. Unfortunately, Ace Moving was not able to deliver your entire shipment at the agreed upon delivery date range of August 3-5, 2015. The total actual weight of your shipment (both portions) is 15,860 lbs. According to the shipping documents in your file, the second portion of 3,940 lbs. was delivered on August 17, 2015. You will be receiving a delay check in the amount of $420.00 for this inconvenience. Attached is a copy of the Estimate / Order For Service which you signed on July 27, 2015. As stated on this document, this was a “Non-Binding Estimate”. Also, the estimate states: “The final bill shall be based upon the actual weight and services provided in accordance with Bekins’ tariff.” The final bill for your charges, based on the actual weight of 15,860 lbs., and the actual services provided, was $7,605.86. On September 15, 2015, a refund check was issued to you in the amount of $379.98, copy attached. Our Claims Department received a Claim for Lost or Damaged Goods for your shipment from [redacted] , Esq. The postmark and the date accepted by the USPS reflect mailing on May 18, 2016. In accordance with the transportation tariff and the consumer information which you signed for on the Estimate as receiving, it is required that all claims for loss or damage must be filed in writing within nine (9) months of delivery. We are unable to provide consideration to these claimed items as the claim was postmarked after the claim filing deadline. Please accept our apologies that you experienced any difficulties with your relocation.
The consumer has not provided any new information regarding her claimBekins Van Lines has made every effort to reimburse the consumer for claimed damagesRespectfully, we must stand by our final settlement offer which has been emailed to the consumer (most recently) on 08/30/The consumer has also received information from our office regarding the Dispute Settlement Program if she wishes to pursue arbitrationWe would once again request that the consumer reconsider our offer of settlement, or consider submitting to arbitration following the guidelines set forth in the Dispute Settlement Program Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Revdex.com# [redacted] Dear MsK [redacted] :We have received your response The charge of $was the charge for the remainder of our items that became the “over flow” that was caused by your company Your company was days past the final day of the delivery spreadThis does not include the days of the spread At $per day, our calculations come to $3300.00, not the $This amount only addressed the issue of your company’s delay of deliveryIt does not address any of the issues of your men surrounding us in anger over us calling corporate about your driver wanting us to drive him to a hospital, the sexual remarks his helper made to two women, the pot smoking on our property, the blood and feces left on our property by the driver and his helpersThe $check was returned to A.JS [redacted] as it came with a letter from himPlease be sure to check your records It was an insult for everything your company has put us throughThe check also stated on the back that we would not be able to make any other type of claim, damage or otherwiseThe check was returned.MsK [redacted] , we were not told that our “over flow” items were being taken to a warehouse EVER!!! We thought that the driver that picked them up the next day would be delivering them a few days after the first truck We constantly asked and we always told that they would let us know, we’re checking on it, etc We are sorry that your company did not have a driver to transport all of our items to NCWhen we had the move estimate completed by your company, we were not told that ALL of our items would not be on ONE TRUCK!! If we knew our “over flow” items were to be placed in storage for a month, we would have made other arrangements for them to be shippedOur decision to insure our property at cents per pound was based on the information that our belongings were to be transported by moving van and not by freightIf we were presented with the information that our property was going by freight we would have chosen the full replacement option Your company left a disabled person without a bed to sleep in, without a sofa to sit on, without a TV or entertainment center to put one on Your company also managed to destroy two of them! We didn’t have a washer or dryer, which was a hardship for us during the “over flow” delay When they did arrive, our washer is ruined and somehow it is now our fault and not your companyAlmost every item in this “over flow” shipment was damaged or completely destroyed by your companyYour company won’t cover items because you say it was already damaged, worn, scuffed or whatever you deemed the condition wasYour company totally smashed a solid wood and glass entertainment center that was 81inches long and weighed well over lbsThat unit cost us $Your company says it weighed pounds and was worth $ We had to put the bolts on the washing machine as your driver never once left the truck, your helper had other things on his mind, their day laborers were too busy getting stonedOnce again it was all wrapped in moving blankets when it left our home in NVIt all arrived here wrapped in brown paper, not one blanket on one itemWe would have paid extra for the blankets to keep our items protected The check for $for our damaged items is just yet again another insult from your companyThat doesn’t even cover the brand new cat tree that was covered in black after it left our home The check for $we would like to returnWho should we return it to, you or Robin Rutland? In our last response, we said to please send someone to look at the damage your company causedWe did NOT refuse an inspectionWe will never agree with what your company is saying about the damageIf it was on the original truck and not put in storage and then shipped by freight, we would not be having this correspondence nowSo, once again, please send a repair firm to inspect the items.We will wait to hear your response[redacted] and [redacted] Regards, [redacted]
Dear Revdex.com: Attached is Bekins' response to the complaint and our release form If you have any questions please contact me Sincerely,Kathy K [redacted] , Director Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid
Your complaint response filed with the Revdex.com has been reviewed a forwarded to my attention for review and responseThere has been no new information provided in your response that would alter our positionWe have reviewed the pictures presented for the dressing table and freezer the damage is not consistent with transit related damagedIn further review of the inventory we cannot locate the reported damage freezer to confirm this item was ever tendered by us for your relocationThere was no inventory number provided on the claim form to support us tendering the itemAs mentioned in our previous response there were no notations made at the time of delivery of any new transit damage in the presence of the driverThe offer presented in our May 13, letter in the amount of $remains validCordially, [redacted] Claims, Manager Bekins Van Lines
Your complaint filed with the RevDex.com (ID [redacted] ) has been received. The documents in your relocation file and in your claim file have been reviewed. Our claims department has reviewed your claim and has sent you two separate responses, dated February 7, 2017, and April 14, 2017 –... copies of which are attached to this response. As stated in the April 14, 2017 letter to you from our claims adjuster, it is the customer’s responsibility to do a check off at the time of delivery to confirm that all items are delivered at destination or to note any discrepancies found. We have further reviewed the trace conducted in an effort to locate your items. It is confirmed that all parties involved in your relocation have been contacted and have confirmed that these items were not located. Also, each page of the household goods descriptive inventory was signed at delivery, which indicates that all items were received. Since there is no evidence that loss or damage occurred while your shipment was in our care, we must respectfully decline liability. Please accept our apologies that you experienced any difficulties with your relocation.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This response appears to be the same as last received, almost exact verbiage I approached the VP MrW [redacted] in an effort to obtain clarification for my inquires and an accurate review of my losses MrW [redacted] did not perform a review of my losses, even though he stated he would and his calculations were absent of many items, already agreed upon There is no justification of compensation and/or weights of itemsThis response form Bekins does not reflect any positive result and just continues the avoidance, for which I reached out to the Officers of this Company to address Why is it that I am not entitled to an explanation of Bekins justification of reimbursement for my losses, nor advised as to how they are determining them? Why is Bekins opposed to having the Surface Transportation Board mediate as a neutral party with the appropriate interpretation of their Tariff? The only task I have asked of Bekins is to clarify their rational and go over my items fairly, without omitting such along the way Please see the correspondence that I last sent to MrW [redacted] advising just that attached I can not obviously accept a settlement that omits pages and pages of itemswithout any explanation Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]It appears that we keep going in circles on some issues I outlined my questions very clearly in my original complaint, and I STILLLLL do not have clarification Any sensible person would find it suspicious that Bekins would discover a new fee a year late – only after I filed a damage claim Even if the fee is valid, I would submit that it was already waived due to their own negligence.As previously statedThe Bekins document called "Order For Service" shows a Not-To-Exceed-Cost of $but the final bill was for $ I need an explanation for this difference I don't know how to make this any clearer Explain the difference Explain the difference.My original claim was submitted for $with no deductible It appears that Bekins agrees that there should be no deductible So the issue with my damage claim concerns the missing helmet I listed this helmet specifically with other property at origin based on the request of the Bekins agent If there is a document showing that this helmet was received – please provide copy Otherwise, I cannot accept 100% of the liability for the loss of this item I offered a reasonable compromise and if that is rejected by Bekins then this will be an outstanding issue.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will accept this response once we have our possessions delivered, all accounted for, and in good shape! But...the reason I am rejecting this response for now is that the facts are incorrectOur last delivery date on our signed contract was 10/While I started my new job on 10/and my husband was to take care of the delivery, he was unavailable 10/to 10/as was mentioned, but we never said we couldn't accept delivery during those three daysI would have taken off work at my new job; it wouldn't be ideal, but my boss was and is sympathetic to moving cross country and having your moving company drop the ball, leaving you on an air mattress with no clothes, computers, living essentials etcIt's a moot point but an important distinction that the first make up delivery date offered to us was 10/to 10/21, it had nothing to do with our schedules, we were entirely at the mercy of Bekins and their error in overbooking moves and reschedulingThey refused to accept responsibility and be sympathetic, we are exhausted from fighting, it's been the single worst customer service experience we've ever had.Moving on, they finally were contrite and offered us a discount of $150/day times nine days late...this was fair, we spent more than that on clothes and just getting by on the floor of our new apartmentWe are satisfied with thisThank you you so much Revdex.com for your help; we know the only reason that this turned around was because you intervened on our behalf as consumers; we are thankful that we were finally heard and received a fair responseWe appreciate you and wanted you to know that, a little respect and compassion does Ho a long way Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear MsK [redacted] , After numerous requests, I appreciate your willingness to finally have my damaged appliances looked at Unfortunately, as previously stated, I believe only Miele is qualified to conduct this investigation for a few reasons as outlined belowMiele is a high end European specialty brand that requires technicians certified in the sophisticated components, software, and mechanics of the appliancesThis is the reason their replacement value is so highThe appliances are computerized and software based The tech will need to communicate with the appliances through a computer with special software for any errors and codes resulting from the damage Appliance repair firms that versed in standard brands are not capable to fully diagnose the issues resulting from the damage caused during the move, without being trained in Miele repairsMiele is not an agent of or affiliated with Bekins and is an impartial party to this matter They have neither Bekins, nor my, interests placed before the repair of the appliances This is the most fair solution for both parties.I must reject the offer of having a non-certified Miele technician come out to conduct an investigation and diagnosis of the damage to my appliances Though cost effective for Bekins, it would be tantamount to having a person with the knowledge base of repairing Kia's conduct diagnostics on a Farrari They are different machines with different internal systems and require different skill setsHowever, I am still amenable to having the appliances inspected and diagnosed by a Miele certified technician, which would be far more cost effective for Bekins than the full replacement value of my appliances, if they can be fixed Please affirm you have received this message and let me know how you'd like to proceed.Sincerely, [redacted] Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the company's response, because they have yet to contact my mother who was the other party in the move who lost the suit case and whose forty year old lamps were damagedAnother reason is that they send someone to repair the entertainment center which is sitting in three pieces in my living room with the hardware missing and they were unable to repairSo I would like for them to repair my entertainment center and make it wholeI paid Wheaton World Wide Movers and Bekins Van Lines over $13,for a professional moveThey promise to take my furniture apart pack them and put them together at my destinationThere is no reason for me to pay anymore out of pocket expense because of their neglects and disregard and unprofessional handling of my property
Regards,
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